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CKO Summit 2007 Highlights


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KM Chicago (October, 2007)

KM Chicago (October, 2007)

Published in: Business, Technology, Education

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  • 80 million baby boomers are expected to retire during the next 5 years Only 50 million Generation X and Y workers are projected to replace them Digital natives (Generation Y) think, interact and work differently Possible background points Working characteristics of baby boomers according to PDI Pulse on Leaders survey: Able to meet performance outcomes but arrive at those outcomes differently that other generations Very process oriented Tend to be methodical; don’t shoot from the hip Tend to “live the job”; understand the soul of the business Good at coaching and developing others
  • According to the Greenpeace Guide slightly more than 50% of US workers think that their employers should be more environmentally friendly. A study conducted by Genesys, a multimedia conferencing service, surveyed more than 18,000 people among its Global 100 customers and found: 65 % think using Web collaboration tools for virtual meeting can make a significant impact on the environment 56% say their company has policies in place to help preserve the environment Google example: offers $5,000 toward the purchase or $2,500 toward the lease of a qualifying new vehicle that gets 45 miles to the gallon.
  • Data shows how many people within each organization are on Facebook; designated company network Increasingly, people are using Facebook within their companies – even though some companies may have policies against it How should companies embrace what’s happening?
  • Transcript

    • 1. CKO Summit 2007 Highlights Ann Lee , Dow Jones & Company, Inc. For the complete report…
    • 2. Mega Trends Business Gen X/Y Globalization Human Capital Innovation Climate Change Knowledge Management
    • 3. Generation Y Characteristics
        • Empowered
        • Coddled
        • Over-praised
        • Sense of entitlement
        • Not self-sufficient
        • Superficial confidence
      • “ Internet Generation” and digital natives: Defined by technology (cell phones, iPods, laptops . . . “extra limbs”)
      • Multi-taskers (media consumption, work, friends)
      • Value group think mentality: Adopt collaborative working behaviors
      • Expect high level of empowerment and personalized tools
      • Require immediate feedback
      • Open-minded ― “TV breeds homogeneity, Internet breeds diversity”
      • More multicultural, ethnically and racially diverse than other generations (40% non-Caucasian)
      • Raised by “helicopter parents” – “Failure to Launch” syndrome
    • 4. Media Consumption Average Hours per Day Gen Y consumes 15+ hours of media per day Source: Frank N. Magid Associates.
      • Of those reading print, they are predominantly reading:
      • Lighter Fare (Celebrity)
      • On Campus (College Newspapers)
      • Free Papers (AM New York)
      Total Media Consumption: 15+ hours Time Spent with Friends & Family: <5 hours
    • 5. Globalization
      • Free Trade Agreements (e.g. EC, NAFTA)
      • Rise of capitalist economies
      • Education investments paying off
      • Changing workforce :
        • Geographically dispersed teams
        • High turnover
        • Frequent rotation by employees within companies
        • Large retiring population
        • Digital natives
    • 6. Individualism vs. Communitarianism
      • Individualism is about the rights of the individual. It seeks to let each person grow or fail on their own, and sees group-focus as denuding the individual of their inalienable rights.
      • Communitarianism is about the rights of the group or society. It seeks to put the family, group, company and country before the individual. It sees individualism as selfish and short-sighted.
    • 7. Climate Change
      • The number of Category 4 and 5 hurricanes has almost doubled in the last 30 years
      • Malaria has spread to higher altitudes in places like the Colombian Andes, 7,000 feet above sea level
      • The flow of ice from glaciers in Greenland has more than doubled over the past decade.
      • At least 279 species of plants and animals are already responding to global warming, moving closer to the poles
    • 8. Climate Change
      • What will businesses do to help solve the problem?
        • P lease consider the environment before printing this message.
      • Can a company be “carbon neutral” or are we kidding ourselves?
      • Corporations are taking action
        • Reduction in travel
        • Increase in virtual meetings
        • Investment in energy efficient technologies
        • Fuel efficient vehicle program (Google)
    • 9. Innovation
      • The process of making improvements by introducing something new (Wikipedia)
      • The successful exploitation of new ideas (Dept. of Trade and Industry, UK)
      • Change that creates a new dimension of performance (Peter Drucker, Hesselbein, 2002)
      • A creative idea that is realized (Frans Johansson, Harvard Business School Press, 2004)
      • The capability of continuously realizing a desired future state (John Kao, The Innovation Manifesto, 2005)
      The world is changing very fast. Big will not beat small anymore. It will be the fast beating the slow. Rupert MURDOCH
    • 10. Innovation
      • Creates wealth
      • Focuses on the customer; solving their need to get the job done
      • Empowers companies to compete
      • Creates diversity in thought and action
      • How can management respond?
        • Inspire workers and engage them
        • Identify the most promising business ideas
        • Marshal the resources to execute them
        • Build systems that employees will use
    • 11. Human Capital Management
      • 85% of HR executives say that their single greatest challenge in workforce management is creating and maintaining their companies’ ability to compete for talent (SHRM)
    • 12.
      • Five primary areas:
        • Attracting
        • Selecting
        • Engaging
        • Developing
        • Retaining
      Human Capital Management
    • 13. Human Capital Management
      • Employee retention
      • Knowledge gap
      • Small talent pool
      • Access to technologies
        • Social media
        • Intranet
      Number of Younger Users of Top Social Networking Sites MySpace Facebook 18-24 18-34 18-24 18-34 Jan 2007 July 2007 +3% +11% +24% +44%
    • 14. Facebook Users of CKO Summit Companies Dow Jones BCG PWC Ernst & Young Deloitte KPMG Marsh CitiGroup Daimler Chrysler AON ABN Amro Nokia Swiss RE Accenture
    • 15. How Will KM Play a Role in These Issues?
        • Provides the process to create, capture, analyze and act on information
        • Faster cycle of knowledge creation and sharing
        • Collaboration environments