Your SlideShare is downloading. ×
Deloitte GCKM Metrics Program
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Saving this for later?

Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime - even offline.

Text the download link to your phone

Standard text messaging rates apply

Deloitte GCKM Metrics Program

1,371
views

Published on

Published in: Business

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
1,371
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
22
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Global Consulting
    Knowledge Management
    Metrics Program
    November 9, 2010
  • 2. Agenda
    Purpose and Mission of Metrics Program
    Examples of Metrics Application
    Considerations of Beginning a Metrics Program
  • 3. Purpose and Mission of Metrics Program
  • 4. 4
    Inform
    Example of Metrics
    Concrete Data
    Knowledge Exchange
  • 5. 5
    Examples
    Concrete Data
    Contributions Trends by Country
    Usage Trends by Country
    Knowledge Exchange
  • 6. 6
    Concrete Data
    Example
    Concrete Data
    Average = 53%
    % Above Average content available in database
    Average = 26%
    % Fresh Content Available in database
    Knowledge Exchange
  • 7. Example
    7
    Knowledge Exchange
  • 8. 8
    Measure Success
    Considerations of Beginning a Metrics Program
    - Define what questions you want to answer and what you will be able to do withthat information
    - Clearly define the data that must tracked
    - Determine where that data resides and where you may have to merge data sources or integrate reports
    - Based on what you are looking to know, evaluate what tools might enable you to get data
    - Consider staffing and what you want to invest
    - Need to know the technical details of how the web metrics tool actually works
    - Need to know the technical details of your site structure and content architecture
    - Need strategic thinking to ultimately deliver strategic value
    - Metrics need to be integrated with your content management platform
    Knowledge Exchange
  • 9. As used in this communication, ‘Deloitte’ means Deloitte Touche Tohmatsu Limited and its member firms.
    This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited, its member firms, and its and their affiliates.
     
    None of Deloitte Touche Tohmatsu Limited, Deloitte Global Services Limited, Deloitte Global Services Holdings Limited, the Deloitte Touche Tohmatsu Verein, any of their member firms, or any of the foregoing’s affiliates shall be responsible for any loss whatsoever sustained by any person who relies on this publication. 
    Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms.