Kristin L. Lloyd HRD880-441 April 27, 2009

ME Kelly Services/The Regional Medical Center Purchasing Assistant The Topic Participant in process before. Interesting-Curious Alternative to traditional (mgr.-sub.) Hierarchal Org.  global market Why the hype?

ME

Kelly Services/The Regional Medical Center

Purchasing Assistant

The Topic

Participant in process before.

Interesting-Curious

Alternative to traditional (mgr.-sub.)

Hierarchal Org.  global market

Why the hype?

Human relations movement of the 1950s and 1960s, when organizations attempted to improve organizational processes and communication through various form of what became known as organizational development Popularity and utilization has been growing over the past few decades Companies using the process: Exxon Shell Oil UPS AT&T Levi Strauss Catepillar

Human relations movement of the 1950s and 1960s, when organizations attempted to improve organizational processes and communication through various form of what became known as organizational development

Popularity and utilization has been growing over the past few decades

Companies using the process:

Exxon

Shell Oil

UPS

AT&T

Levi Strauss

Catepillar

The objective of the 360-degree process is to identify areas for both organizational and individual improvement Used for Developmental purposes Individual Organization Administrative/decision making Performance Promotions Allocation of scarce resources The idea behind the 360-degree appraisal is relatively simple. an individual evaluates self receives feedback from other people such as managers, peers, subordinates, and organizational members. It is called 360-degrees because all of the feedback is coming from people who are positioned immediately around you, organizationally speaking they can be above, below, or beside you.

The objective of the 360-degree process is to identify areas for both organizational and individual improvement

Used for

Developmental purposes

Individual

Organization

Administrative/decision making

Performance

Promotions

Allocation of scarce resources

The idea behind the 360-degree appraisal

is relatively simple.

an individual evaluates self

receives feedback from other people such as managers, peers, subordinates, and organizational members.

It is called 360-degrees because all of the feedback is coming from people who are positioned immediately around you, organizationally speaking they can be above, below, or beside you.

Clemson University Cooper Library Online In person Google Scholar

Clemson University

Cooper Library

Online

In person

Google Scholar

Not a lot of research on the conceptual aspects or underlying theory of appraisal system design within an organizational context. Psychometrics and mechanics of PA Shortage of literature attempting to take the academic understanding of it and make it practical advice. Most research have proven to only provide recommendations on how to make the process for effective for the practitioner who are charged with developing, designing, implementing, administering and interpreting 360-dgree feedback programs Advocacy of further research endeavors Major Authors (were listed in most, if not all the bibliographies I can across) Antonioni, David Waldman, David London, Manuel Atwater, Leanne

Not a lot of research on the conceptual aspects or underlying theory of appraisal system design within an organizational context.

Psychometrics and mechanics of PA

Shortage of literature attempting to take the academic understanding of it and make it practical advice.

Most research have proven to only provide recommendations on how to make the process for effective for the practitioner who are charged with developing, designing, implementing, administering and interpreting 360-dgree feedback programs

Advocacy of further research endeavors

Major Authors (were listed in most, if not all the bibliographies I can across)

Antonioni, David

Waldman, David

London, Manuel

Atwater, Leanne

Lots of collaboration on the subject of PA. Research shows increasing shift research away from instrumentation/accuracy issues and moving more toward an understanding of user interaction to various facets of a performance management system Anonymity is never discussed as a separate entity, like most aspects of a 360-degree PA, the concept is discussed as a whole. Anonymity is associated with several different areas: Accountability (low) Increases participation Attributes to more ‘honest’ answers, but may not be more valid. Rating distortions

Lots of collaboration on the subject of PA.

Research shows increasing shift research away from instrumentation/accuracy issues and moving more toward an understanding of user interaction to various facets of a performance management system

Anonymity is never discussed as a separate entity, like most aspects of a 360-degree PA, the concept is discussed as a whole.

Anonymity is associated with several different areas:

Accountability (low)

Increases participation

Attributes to more ‘honest’ answers, but may not be more valid.

Rating distortions

Popular reason folks wish to stay anonymous Fear of the process Retaliation by co-worker or manager because of low ratings. Advocacy for training raters how to use instrument and complete forms Research shows that the use of multiple sources increases the probability of obtaining a comprehensive picture of an employee's total contribution to the organization. Quite often, the performance ratings of an individual from appraisers at different organizational levels do not agree highly with one another, as the appraisers see different aspects of an employee's behavior. Managers want contributors to be identified (in case clarity is needed).However, contributors want to stay anonymous. Researches don’t want users to rely too much on scaled data, however, they warn against written data making the contributors less anonymous, because details could identify the persons.

Popular reason folks wish to stay anonymous

Fear of the process

Retaliation by co-worker or manager because of low ratings.

Advocacy for training raters how to use instrument and complete forms

Research shows that the use of multiple sources increases the probability of obtaining a comprehensive picture of an employee's total contribution to the organization.

Quite often, the performance ratings of an individual from appraisers at different organizational levels do not agree highly with one another, as the appraisers see different aspects of an employee's behavior.

Managers want contributors to be identified (in case clarity is needed).However, contributors want to stay anonymous.

Researches don’t want users to rely too much on scaled data, however, they warn against written data making the contributors less anonymous, because details could identify the persons.

Ways to keep Anonymity computerized instruments Try not to use written data, but if used make sure that it is rewritten by an outside source and “identifying” details are kept to a minimum Use at least 3 contributors

Ways to keep Anonymity

computerized instruments

Try not to use written data, but if used make sure that it is rewritten by an outside source and “identifying” details are kept to a minimum

Use at least 3 contributors

Start earlier Take better notes Build bibliography along the way A lot time to go back to other heavy sited sources Used several variations to find literature on the topic Couldn’t use degree symbol 360 degree feedback 360 degree appraisal 360 degree assessment Alternate names for topic Upward appraisal Upward feedback Mutli-rater feedback (sometimes spelled as one word “mulitrater”) Super Challenge for me

Start earlier

Take better notes

Build bibliography along the way

A lot time to go back to other heavy sited sources

Used several variations to find literature on the topic

Couldn’t use degree symbol

360 degree feedback

360 degree appraisal

360 degree assessment

Alternate names for topic

Upward appraisal

Upward feedback

Mutli-rater feedback (sometimes spelled as one word “mulitrater”)

Super Challenge for me

Studies on 360 appraisals tend to accentuate a position that organizations considering implementing 360-degree appraisals would do well to first define specific desired outcomes and then develop specific processes to accomplish those outcomes. Moving toward practical advise and not just an academic understanding. More research is needed Reaching more valid results Lessen lack of research on the conceptual aspects or underlying theory of appraisal system design within an organizational context

Studies on 360 appraisals tend to accentuate a position that organizations considering implementing 360-degree appraisals would do well to first define specific desired outcomes and then develop specific processes to accomplish those outcomes.

Moving toward practical advise and not just an academic understanding.

More research is needed

Reaching more valid results

Lessen lack of research on the conceptual aspects or underlying theory of appraisal system design within an organizational context

Kristin L. Lloyd [email_address]

Kristin L. Lloyd

[email_address]