SlideShare a Scribd company logo
1 of 40
Download to read offline
WWW.KLEENEZE.CO.UK SEPTEMBER 2014 
Make this your 
most profitable 
Christmas ever 
Kleeneze 
changing lives 
Deliver the best customer service 
Increase 
your orders 
in seconds
CONTENTS Editor’s Note 
Off the top of your head, name three entrepreneurs. Got them? Was 
Richard Branson one? How about Bill Gates? Were YOU one? 
The word ‘entrepreneur’ over the past few years seems to have become 
synonymous with a billionaire living in a ridiculous-sized mansion with a 
small army of staff to maintain it and a private jet parked on the drive. 
If that misconception didn’t bring its own set of problems with it, suddenly 
a whole influx of ‘preneur’ words emerged in the media for you to choose 
from. Perhaps you are a Mumpreneur or Dadpreneur, who combines 
running a business with looking after your children. Over fifty? That 
makes you an Olderpreneur. Graduated from university? Ah, you’ll be a 
Gradpreneur then. 
It appears our fascination with labelling people knows no bounds, but 
while I agree that there are often times that there’s no one-size-fits-all 
scenario, I don’t believe it’s the case here. 
The origin of the word ‘entrepreneur’ dates back to the 19th century. It 
came from the French word ‘entreprendre’ meaning to undertake. 
Nowadays, the dictionary simply explains it as ‘a person who sets up a 
business or businesses’. That’s you! 
“Erm, but I’m only doing this part-time to make a little extra cash,” I hear 
you stutter. It doesn’t matter. Kleeneze is your business. You have set it 
up and whether you like it or not, you are an entrepreneur. 
Good, so we’ve established you’re an entrepreneur and not an impostor. 
What’s next? Well now you know what you are, it’s time to embrace your 
new-found entrepreneurial status! Firstly, remember that you’ve become 
an entrepreneur in order to achieve something in particular. The majority 
of people who set up their own businesses will have their priorities split in 
many different directions, so although total focus on your business 
endeavours would be lovely, don’t beat yourself up about it. You can make 
it to the top just fine and still have a life! 
Still feeling the fear? Tell yourself it’s actually excitement. Your body 
doesn’t know the difference between the two, as they produce the same 
physical reaction. Your mind interprets that reaction and we all know 
who’s in control of that! 
You owe it to yourself to think of yourself as an entrepreneur. Your first 
step has been to make the choice to alter your life – to make a change 
because you refuse to put up with ‘more of the same’ for the rest of your 
life. And some would argue this is the hardest step to take. From now on 
think of being an entrepreneur in those terms – making a decision and a 
subsequent action to move towards something better, however you 
define it. 
Team Talk is filled with so many different takes on success – for some it’s 
making their child’s sports day or being able to go on a family holiday, for 
others it’s having a pension or fulfilling a lifelong ambition. Make success 
personal to you. Find that reason why and go out there and unleash your 
entrepreneurial spirit! 
Xen ia Po ole 
Xenia Poole 
Editor in Chief 
2 TEAMTALK SEPEMBER 2014 
13 
19 
14
CONTENTS 
SEPEMBER 2014 TEAMTALK 3 
10 
4 Congratulations! 
Kleeneze qualifiers set to jet off in 
style to the ‘city of dreams’ 
5 News from Lisa 
All the latest company news from Kleeneze’s Managing 
Director, Lisa Burke 
6 Kleeneze Shoutout 
Stories from around the Kleeneze Network 
7 At your service 
You’ve worked hard to build up that 
customer base, so how do you 
continue to keep it thriving? 
9 Make this Christmas count 
You’ve got one shot to make this Christmas your biggest and 
best ever! Take some of these tips from our top retailers 
and make it happen 
14 I felt trapped and didn’t see how 
things were going to change 
An inspirational story of battling adversity and how Kleeneze 
helped change a life 
16 How to increase your 
retail order in seconds 
If you knew that an extra half an hour or 
less of your day could earn you an extra 
£100, would you put the time in? 
18 Showcase snaps 
They say a picture speaks a thousand words, so here’s this 
year’s incredible Kleeneze Christmas Showcase! 
20 I had the best reason ever to make 
this work 
Find your reason why and the rest will all fall into place 
21 New starter stories 
The 30 Day Bonus is helping hundreds of 
new starters on their way 
22 Spread the Christmas cheer 
An extra income always comes in handy around this time of year, 
so if you’re looking to build your team, read these great tips 
24 We beat our personal best 
The Summer Retail Challenge saw hundreds of Distributors beat 
their personal best from last year, but why wait until next summer 
to take the challenge? 
27 I have actually achieved something 
worthwhile and it’s something I can be 
proud of 
For many, Kleeneze is far more than just an extra income 
28 Period 8 Recognition 
Congratulations to all our Network achievers in Period 8! 
34 Period 9 Recognition 
Congratulations to all our Network achievers in Period 9!
Kleeneze Destinations 
Congratulations to all our 
Venice qualifiers! 
Their months of hard work has paid off, as this month, almost 40 Distributorships received a call from the one and only 
Michael Khatkar confirming that they had qualified for a place on the Autumn Destination 2014. 
The qualifiers will be jetting off in style on Thursday 6 November to the city of dreams, Venice. Whilst there, they’ll be staying 
in the luxurious surrounds of the Bauer Hotel, dining in some of Venice’s most sophisticated and famed restaurants and 
taking in the sights of this fantastic city in true Kleeneze style. 
Congratulations to all of our Kleeneze Destination 2014 Qualifiers. 
4 TEAMTALK SEPEMBER 2014 
Bauer Hotel 
Alan & Anne-Marie Bennett 
Mike & Amanda Bibby 
Andrew Buxton & Laura Kelly 
Abigail Colclough 
Susan Coleman & Robert Holdford 
Sharon & Craig Davis 
Michael & Jean Day 
Adele & Jaime De Caso 
Rob Forster & Ray Aziz 
John & Craig Hawkes 
Stuart & Robyn-Lee Heard 
Carolyn Hornby 
Rhian & Anthony Jones 
Asha & Dipam Joshi 
Muriel & Tony Judson 
Teresa & Finbarr McCarthy 
David Miller 
Heather & James O’Neil 
Tracey Payne & Harvey Kent 
Debra & Oliver Pusey 
Claire & Peter Rea 
Teresa Reis & Stephen McCormick 
Kevin Rider & Caroline Gledhill 
Doug & Sandra Roper 
Nick & Grace Sassanelli 
Craig Skellern 
Stephen Smith & Dennis Chamberlain 
Christopher & Sarah Smith 
Marlene & Robert Somerville 
Paul & Alison Taylor 
Helen & Andrew Walsh 
Bob Webb 
Geoff & Fiona Webb 
Peter & Myrna Wellock 
Ian & Sally Williams 
Craig White 
Peter & Jackie White 
Stephen Wilson & Marie Bell 
Karen & Neil Young
Lisa Burke, Managing Director Business update 
News from Lisa... 
They say that Christmas is the most wonderful time of 
the year and, if the feedback and figures that are 
coming through in the past couple of weeks are 
anything to go by, for Kleeneze, it’s going to be better 
than wonderful – it’s going to be spectacular. 
The past month has been a whirlwind of excitement. 
We started the season how we 
meant to go on with an 
incredible Showcase. Huge 
thanks again to our amazing 
speakers on the day – Amanda 
Bibby, Abigail Colclough, Mark 
Law, Helen Walsh, Martin Bell 
and Peter Rea. All gave such 
inspirational trainings and 
we’ve received outstanding 
feedback following the event. If 
you missed any of them, you 
can catch up again on 
Livestream. It will be there for 
the next month and even if you 
saw them the first time around, 
it’s well worth another look! 
This month also saw our final 
Venice qualifiers confirmed! Months of hard work has culminated in 
this wonderful reward, so congratulations 
to every single one of you. 
Next stop – Jamaica! 
These luxury Destinations are only a 
small part of what Kleeneze can provide 
for you. Although we find that the majority 
of people join to earn that little extra 
income, once they’ve seen the bigger 
picture, it’s incredible how many of them 
go on to use this unique opportunity to 
create the lifestyle they’ve always wanted. That’s why, earlier last 
month, we created a five minute video showing some of the 
highlights of these great lifestyles. It’s inspirational and a great 
addition to your sponsoring arsenal. 
Speaking of which, not only is Christmas a great time for retail, it’s 
also when we see team building increase as hundreds turn to us 
for a flexible opportunity to make some extra cash at this time of 
year. If you haven’t yet seen the Kleeneze Training Academy, do try 
and catch it. It’s a great tool to support what you already do. You 
can read more about it on page 23. 
We also have put more work into the recruitment site, 
www.kleeneze.co.uk with a testimonial library, which – once 
you’ve logged in – you can share with your prospects. 
Naturally, it’s our busiest retail season and so we’ve got plenty to 
help boost your orders. The Wipe Out offer on the back page of the 
Autumn Winter catalogue (also available as a flyer), our new 
Internet specials, revamped online shops and stunning new 
catalogues. You can find all this information on the DSA. 
These really are such exciting times for the business. You may 
have already seen some of the excitement building regarding our 
New Year Showcase on Facebook and, yes, we do have some great 
things lined up for you on the day, but don’t wait! These next couple 
of months can see all your business plans come together and set 
you truly on the path towards creating your lifestyle without limits. 
Get out there and grasp this incredible opportunity. 
The best is yet to come! 
Much love, 
SEPEMBER 2014 TEAMTALK 5
Network feedback 
Kleeneze shoutout 
A Mini would do nicely! 
“The 30/30 car challenge is an 
incredible incentive that Annie and I are 
really excited about. We are going for 
the Mini for many reasons. Firstly it will 
grow our business and naturally 
increase our income. Helping your team achieve the 30 day bonus is massively 
important anyway and is what we coach, as it replaces any book loss, 
increases their income and gives them a sense of achievement. It will also be 
a really powerful story to prospects, as well as be inspiring to the team. And to 
be honest we need a new car anyway, so a Mini would do nicely! 
To keep us on track we are using the Mini fridge magnet that we got from the 
Showcase and it is great when you can change the number of initiations 
remaining. The closer you get to zero, the more excited and motivated you get 
which only has a positive effect to your business. We also have a spreadsheet 
with everyone on who has achieved their 30 day Bonus and the date they 
achieved it. 
On the whole, this is a brilliant incentive and rewards the people doing the 
numbers and supporting their team. It has given us an exciting goal with a 
deadline and it’s keeping us really focused and motivated to build our business 
and to support others to do the same.” 
Alan and Annie Bennett, Gold Distributors 
WHAT A WHOPPER! 
“This is my fourth Kleeneze Chrismas and what a whopper so far. I work my 
business very part-time but on my first customer drop with the new catalogues 
I got 36 orders out of 100 customers, totalling almost £600.” 
Gil Moulding, Silver Distributor 
6 TEAMTALK SEPEMBER 2014 
“Kleeneze really is like ‘picking up money off 
the doorsteps.’ I collected this order the 
other day from a regular customer and it 
totals £300..WOW! We made £107 from this 
one order! We love this business!” 
John Webb, 
Gold Executive Distributor. 
Leads to Success 
“My name is Tracy Giles and I have been a Distributor since the end of January 
this year. I qualified for the free Kleeneze success leads after sponsoring a 
person in at the end of July. I was lucky the 
start date had been backdated! 
Since then I have gone on to sponsor another 
4 people into the business and, amazingly, I 
qualified for 250 leads all together. 
The campaign has been a tremendous 
success in helping me build my business.” 
Tracy Giles, Silver Distributor 
The best of both worlds 
“I was in the kitchen getting our catalogues ready to be distributed and my 
daughter came in from the living room and gave me a hug, I asked what that 
was for and she said that she loved me working from home as she gets to see 
me more, as before when I was working as an engineer I was working 60- 
70hr weeks and getting up in the morning 
going to work before they woke up and 
coming in just before they were going to bed. 
Then the 6 weeks holidays consisted of me 
talking on the phone to them in work whilst 
they were enjoying days out and a few days 
holiday away (I used my holidays if I was 
sick or the children were as we didn’t get 
paid sick pay). 
I thank Kleeneze for literally saving me as I get the best of both worlds, which 
is earning money, loving what I do and also get to spend as much time with my 
children and wife - our marriage is stronger than ever! Priceless. 
THANK YOU, THANK YOU!” 
Chris Howson, Silver Distributor 
Got something you want to shout about? 
Let us know at shoutout@kleeneze.co.uk or post it on our Facebook 
page and you could see your story featuring in our next magazine
Did you know that around 80% of businesses believe they are offering a better-quality customer service, but only 8% of 
customers agree? That’s not the greatest news for any business. Satisfied customers make repeat purchases and 
recommend the product – and the business – to others, leading to additional sales. 
You’ve worked hard to build up that customer base, so how do you continue to keep it thriving? Good customer service is all 
about leaving them happy. Happy enough to order again and pass positive feedback on to others, who may in turn become 
repeat customers! 
A lot of providing good customer service is common sense and living by the golden rule of “do unto others as you would have 
them do to you”. However, the essence of great customer service is forming a relationship with your individual customers, so 
exactly how do you do that? We put together a list of some of the most important customer service points. Let us know of any 
others that work for you at teamtalk@kleeneze.co.uk or share it with others on our Facebook page – 
www.facebook.com/kleenezeofficial. 
SEPEMBER 2014 TEAMTALK 7 
Stand out from the rest 
At your service 
You will be judged by what you do, 
not what you say 
It doesn’t matter if you really mean what you say at the time, in order to 
maintain a good customer relationship; you need to keep your promises. If 
you’ve said you’ll deliver at a certain time on a certain day, do it. If you’re 
not 100% sure you can, don’t say it. Reliability is one of the keys to any good 
customer relationship and nothing will annoy your customers more than a 
broken promise. 
Be available 
Even when you’re not available, you need to ensure your customers can 
contact you somehow. Whether you leave them an email address, a 
voicemail number, even add them on Facebook, make sure they know they 
can at least leave you a message at any time. 
Be helpful – even when you know there’ll be 
no order at the end of it! 
We’ve heard some lovely stories in the Network of when you’ve helped your 
customers out – from opening jam jars to leaping over fences and 
performing CPR (yes, truly!). OK, one is obviously much more life-saving than 
the other, but they’re both hugely heroic in the eyes of customer service! 
Aim to listen to your customers and prospective customers and help them 
out whenever you can. It will ultimately lead to great pay back. 
Go the extra mile 
Throw in some free batteries with a product that needs them or go one step 
further and actually put the batteries in for the customer. Those extra steps 
all add up to great customer service. They may not say so, but the customer 
will notice your extra effort and appreciate it. 
Anticipate your customers’ needs 
It’s amazing what you can find out just by listening to your customers and 
asking some questions. If you can provide solutions to problems, you’re 
halfway there. Remember, the majority of our purchases are emotional ones 
rather than logical, so make your customer feel good and you could be on to 
a winner. 
Know your products 
Yes, there are a lot and no one would expect you to know each one inside 
and out, but familiarise yourself with the catalogue before you get it out to 
customers. Take note of the offers and best-sellers, so you’re not caught 
tongue-tied at the doorstep. 
Use positive language 
This is a good one for all aspects of life really, but very important when it 
comes to building relationships. It may seem like a small change in how you 
say something, but the effects are immeasurable. For instance, instead of 
saying something like: “That product isn’t available at the moment, but it’s 
on back order,” try: “That product is going to be available next month. I’ll 
place an order for you right now and ensure it’s sent to you as soon as it 
reaches our warehouse.” Where possible, always direct the conversation 
away from the negative and focus on solutions instead. 
Take your time 
You may have another 249 catalogues to get out or another 29 orders to 
deliver, but your customers will appreciate you taking the time to have a bit 
of dialogue and if that dialogue takes longer than you’d like, be courteous 
and do your best to wrap it up on a positive note.
Stand out from the rest 
CHRISTMAS CUSTOMER SERVICE 
We asked you what you do at this time of year or indeed 
any other to make your customer service stand out from 
all the rest. 
“We always do an end of year newsletter about us and what has happened 
in our Kleeneze business, such as donations to our charities with all the 
small change our customers have given us. We also mention things like the 
Kleeneze Destinations and use it as a sponsoring tool. Last, but not least, we 
always do a free-to-enter Christmas competition, either a wordsearch or 
crossword. We have also always done hand-written Christmas cards for all 
our customers.” 
Fred and Karen Mason, Senior Distributors 
“We don’t have customers – we have about 2000 friends. We give a little 
free gift at Christmas, help any friend that needs items, do little jobs around 
the house and just anything they ask us to do or help with. Some are really 
close now and feel like a part of our family.” 
Jon Bonner, Silver Distributor 
“We learned very early on that if you don’t look after your customers, 
someone else will. We do and have done numerous things to look after our 
customers – from hand-delivering their Christmas cards to their friends, 
family and neighbours to doing odd jobs around the house and assembling 
any of their Kleeneze items that come flat-packed. What you put out, you get 
back ten-fold. 
One loyal customer, whose mother was also a very good customer, wrote us 
a very moving letter after her mother died, thanking us for everything we did 
for her mother. It’s things like that which keep you going when you’ve had a 
bad pick up and got soaked through in the process! At the end of the day, it’s 
the customer that pays our bills, so why wouldn’t you value them?” 
Katrina and Ian Harvey-Winstanley, Gold Distributors 
8 TEAMTALK SEPEMBER 2014 
“Last year I gave Christmas cards and calendars to my customers. The 
cards were printed, but I handwrote the customer’s name in each one and 
put an extra message in each one too. Customer service is all important to 
me. I treat my customers as I would expect to be treated. 
I hate unfriendly customer service and will (and have) walk away from a 
shop if I receive it. I have very high expectations of how I should be treated 
and I pass that on to my customers. I never quibble about returns and I 
always try and sort everything out to their satisfaction. Each and every one 
of them is me, in my eyes, and I try to be as helpful as possible, because 
that is what I would want.” 
Neil Dooley, Silver Distributor 
“I was once told that if I ever set my own business up, I shouldn’t do it to 
make money, I should do it to make a difference to the lives of every 
customer. They will then make the money for you. So true! Cheers, 
Dad, for that.” 
Craig Skellern, Gold Distributor 
ASK FOR FEEDBACK 
We think you’re doing great, you think you’re doing great, 
but what do your customers think? Unless you ask them, 
you’ll never know! Don’t be frightened to ask for 
feedback and while surveys and emails are all very well, 
nothing beats old-fashioned face-to-face conversation. 
Questions to ask when it comes to 
customer service 
• What can you give customers that they cannot get elsewhere? 
• What can you do to follow-up and thank people even when they 
don’t buy? 
• What can you give a customer that is totally unexpected? 
We don’t have customers – we 
have about 2000 friends. We give 
a little free gift at Christmas, help 
any friend that needs items, do little 
jobs around the house and just 
anything they ask us to do or help 
with. Some are really close now 
and feel like a part of our family.
Make this Christmas count 
It’s the busiest, most profitable season of the Kleeneze calendar, and if you aren’t putting your all into your business you 
could be missing out on potentially staggering incomes. At this time of year, Distributors report sales increases of around 
30%. Think about what that would mean to you and your business? 
We asked some of our top retailers how the Christmas seasons affects their businesses and income, as well as 
quizzed them for their best retailing tips. 
SEPEMBER 2014 TEAMTALK 9 
Christmas retail tips 
OUR INCOME INCREASES BY OVER 20% 
AT CHRISTMAS 
“We have been in the business for many years now, and retail always 
increases once the Christmas catalogues are in circulation. 
Over the last 3 years our average income for Periods 9 to 12 has been just 
over 20% up on Period 8. 
Having developed a strong customer base we find that we do not normally 
need to do extra blanket drops, unless we choose to. 
We feel it’s important to get the Christmas books out as soon as we can, as 
customers are likely to see the great choice of products only 3 or 4 times to 
order in time for the festive season, and many people need to spread the 
cost of their purchases. 
Tell customers with a note in the front of the catalogue when the last drop is 
before Christmas to ensure they get their products in time, and check the 
Christmas delivery schedule so that you know when you have to place your 
final order. 
We post Christmas cards with a catalogue starting at the end of November 
in order to cover all of our customer base. We will also offer to help the 
elderly to post their own cards and letters for them if we know they are not 
able to get out to do it themselves. 
For new distributors who have not been through a Christmas with Kleeneze 
we would advise them to make sure that they have sufficient credit and that 
their account is paid promptly. 
Take products for demonstration on the doorstep and ask your Upline for the 
script that will help you get those extra sales. 
Always ask your customers for help in finding extra team members. Tell 
them that you’re too busy to do it all alone. Do they know of anyone who 
could use an extra income? They might surprise you and say "Yes ME!" or at 
least mention a friend or family member to talk to.” 
Keith Glass and Margaret Holvec, 
Bronze Executive Distributors
EXTRA ACTIVITY CREATES AN ADDITIONAL 
£1500 INCOME IN THE RUN UP 
TO CHRISTMAS 
“We always look forward to the run up to Christmas as a sky-rocket 
increase in sales is guaranteed! More sales and bigger order values, means 
more profit in our pockets. 
This is our ninth Christmas with Kleeneze and we love this year’s catalogue. 
We think it’s one of Kleeneze’s best so far with so many fantastic gift ideas 
for our customers. At the start of the summer, we had customers asking 
when the Christmas catalogue was launching, so the anticipation has been 
building already. 
Although it’s only September, now is the time to have the Christmas 
catalogue in your packs. If you visit your customers once a month, that’s 
only 4 times that they will get the chance to buy from the Christmas 
catalogue. Over the coming months in the run up to Christmas, we up our 
retail activity by revisiting our customer base more often throughout each 
period. This gives our customers the opportunity to buy more from us rather 
than the shops! This extra activity creates an additional £1500 income in the 
run up to Christmas so is definitely worth the effort and time. 
When we are due to visit our customers for the last time before Christmas, 
we always put a handwritten Christmas card through the door as we collect 
the book. We personally thank them for their loyalty and support and we 
have found that this has resulted in excellent sales in January too. Christmas 
10 TEAMTALK SEPEMBER 2014 
is a great time of year to thank your customers and show them that you 
value and appreciate them. We find that this builds and ensures longevity, 
loyalty and support year after year. 
For new distributors, this is such an exciting time of year. Its gives you the 
best window of opportunity to find your customers more quickly. People are 
looking to buy now, so ensuring that your catalogue goes through their door 
regularly and consistently will develop the trust, reassurance of service and 
loyalty for the years to come. Having a written retail activity plan and 
schedule for the months ahead ensures you are able to maximise your 
efforts and build the foundations of your customer base to catapult you into 
the New Year.” 
Kira and Andrew Thomas, Senior Distributors 
OUR RETAIL FIGURE NORMALLY DOUBLES 
OVER THE FESTIVE PERIOD 
“We put the Christmas books out as soon as they become available. We find 
the big advantage with putting them out in September is that more existing 
and potential new customers open the books and, as you know, if someone 
looks at the books, there is a good chance they will order or at least start 
planning what they will order. Those orders generally come in during 
October and November, which tend to be our best months. 
With regard retailing activity, we definitely up ours from September to 
December. Order values tend to be higher, so we present and blanket drop 
catalogues to find new customers and present special offers to our existing 
customer base. 
We will send our customers Christmas cards on the last drops before 
Christmas, this tends to increase orders and more importantly created 
customer loyalty towards the distributor. 
This will be our fourth Christmas in Kleeneze and it’s without a doubt the 
best time to establish your customer base. With Kleeneze, we coach our 
new team members to build a customer base that retails a £1000 every 4 
weeks. Normally this typically takes 6-8 months to establish. During the 
Christmas period (September to December) it is quite possible to build a 
customer base that will retail £1000 every 4 weeks in just 4 months, 
meaning the following year you can spend more time on really growing your 
business as your foundations are now built.” 
Chris & Annette Wright, Silver Distributors 
Christmas retail tips
SEPEMBER 2014 TEAMTALK 11 
OUR BEST INCOME CHEQUES HAVE ALWAYS 
BEEN IN THE LAST QUARTER OF THE YEAR 
“After 10 Christmases with Kleeneze, we know from personal experience 
that from now on, it is BOOM time! Our retail will double over the coming 
months, and our best income cheques have always been in the last quarter 
of the year. 
For new distributors it can seem way too early to be thinking about 
Christmas, let alone placing the Christmas catalogue. However, our 
customers get to shop with us once a month, so our customers have 
approximately 4-5 shopping days through our catalogues, and then it’s 
Christmas. Some of our customers start their Christmas shopping in January 
and buy stocking fillers and presents throughout the year. In fact, we’ve had 
several customers buy items from the Just For You catalogue and on 
delivery, they’ve told us that these are Christmas presents. Naturally some 
customers will say it’s too early for Christmas shopping, but these same 
customers will be browsing our fantastic range of Christmas goodies, 
making their plans, and working out budgets. 
We increase our blanket dropping too, because while during the rest of the 
year there are many people who are not interested in our catalogues 
normally, they will look through the Christmas catalogue and buy from it. 
We also blanket just with the Christmas catalogue - who do you know who 
doesn’t need Christmas cards, wrap, table decorations, and stocking fillers? 
Everyone does, and buying from our catalogues is such a convenient 
way for people to shop - saves all that hassle with car parking, and queuing 
at shops. 
We have also been involved in Christmas table top fares with local pre-schools, 
and these events have given us the chance to network, and share 
our business opportunity with lots of people. 
Each year, we give our lovely customers Christmas cards - we pop them 
through letterboxes at the same time as we deliver catalogues on the last 
drop before our Christmas break. We have approximately 800 customers 
and we handwrite all the cards thanking them for their support and 
encouragement throughout the year. So many customers really appreciate 
this, and we receive thank yous well into February the following year. Of 
course, this helps to strengthen customer loyalty! 
Our advice to new distributors would be to get organised as it’s a busy time 
of year, get the Christmas catalogues out right now and give all your 
customers a hand-written Christmas card. It’s all about doing what you do 
for the rest of the year but doing more, better, faster, and taking advantage 
of the seasonal spending that’s going on!” 
Lucinda Bennett & Nigel Manning, Senior Distributors 
OVER 30% OF MY PERSONAL RETAIL IN 
SEPTEMBER IS CHRISTMAS PRODUCT 
“This is my fourteenth Christmas with Kleeneze, but in my first year in Period 
12 I added an extra 4,000BP due to personal Christmas retail. It’s well 
known now that I have increased my period 12 personal retail by over 
15,000BP by mainly hosting Christmas parties that demonstrated our 
product range at the doorstep. This added an extra £7,000+ to my income 
for that period. 
I am therefore, along with countless other people, an example of how this 
coming season can really affect your income positively. 
Most people absolutely love the Christmas season and they start shopping 
EARLY in preparation for the big day. Our current catalogues are the best we 
have had since 2003. This means the time is once again right to really put 
the effort in and reap the huge rewards that are awaiting us. 
I personally know some people who have been buying items from our Just 
For You range since early summer as gifts for Christmas and ‘putting them 
by’. I would strongly advise getting your hands on the new Christmas 
specialogues as soon as possible and get them into your customer’s homes. 
Do not pre judge – It will cost you money! 
The proof – last year in my first week of delivering the catalogues between 9 
– 12 September, 34.8% of my personal retail was Christmas product. In the 
same week of 2012 the figure was 37% in 2011 it was 34%. Success leaves 
clues as we are always saying. 
I always ‘up’ my retailing activities at this time of year. I usually visit my 
customers every six weeks. In period 9 and 10 I bring this down to a five 
week cycle. Then in periods 11 and 12 I take it down to a four week cycle. 
I further ‘up’ activities by giving most of my customers the Christmas 
specialogues to keep so that they can ring in orders anytime that suits. It 
also allows them to make their shopping list in preparation for my next 
arrival with them. I also drop specialogues into various offices, sheltered 
housing schemes, shops etc where people work and live. My bank is a very 
lucrative source of orders at this time of year! 
Another great tool is to allow your customer to give you a complete list of 
items and dates of when they want each item delivered so that they can 
budget their spend. 
I always use a special Christmas insert for my packs and all specialogues 
have a sticker on stating that the customer can keep the specialogues and 
ring me with orders anytime. 
This year we have the added tool of promoting items on social media and I 
predict a further increase in my personal orders via this medium.
I also give a Christmas card to my ‘core’ customers. I don’t do it to increase 
orders, I do it just as a matter of courtesy as many of these people have 
been with me for 14 years now. I did give every customer (1,500) of them 
one year but I didn’t see a substantial rise in order values in that 
experiment. I do receive approx 200 cards in return every year. 
I also blanket drop around my customer base in Periods 11 and 12. Average 
values are greater than normal times of the year by so doing. 
My advice to new distributors is to implement the above tips and drop more 
blanket drop catalogues than normal and reap the rewards. 
Happy retailing.” 
Ken Rooney, Silver Executive Distributor 
I BLANKET DROP FROM MAY ONWARDS TO 
GET CUSTOMERS FOR CHRISTMAS 
“Christmas always affects my income. A couple of years ago my retail shot 
up to over £12,000in 4 weeks, giving me an income of just short of £4,500. 
On a 4 week cycle, some customers will only get the book 3 times before 
Christmas – at the end of September, October and November. I blanket drop 
from May until September to get more customers for Christmas. Jo and I 
have over 1500 customers, and we send everyone a card. We use Kleeneze 
cards so as to get volume bonus, which brings the price of the cards down to 
4 pence each for us. A very worthwhile investment. Jo handwrites every 
card to make it more personal, printed ones just seem cold. 
12 TEAMTALK SEPEMBER 2014 
For new distributors, put as many books out as you can - the more books you 
do, the more customers you will get, the bigger the income. Plus they will be 
customers for life. If you don’t have time in the evening to put more books 
out, then go early in the morning. I did.” 
Paul Tonkin and Joanne Heeraman, Senior Distributors 
IF YOU HAVEN’T ALREADY ORDERED YOUR 
CHRISTMAS BOOKS, DO IT TODAY 
“This will be our fourth Christmas with Kleeneze and as the song goes, it 
really is ‘The Most Wonderful Time of The Year!’ (If you listen you will hear 
Kleeneze distributors up and down the country singing this already). 
It blows us away every year the difference that the Kleeneze Christmas 
Catalogue makes to our sales and income; we expect our regular monthly 
sales to increase by approximately 30% in the run up to Christmas. 
We remember our first year in Kleeneze and the buzz that surrounded us 
from established distributors because the new Christmas book was about to 
be launched. We were both nervous about investing in the Christmas books 
as we had not long started and also unsure of the advice to “put them out 
straight away” as we couldn’t imagine that people would want to see them 
so early (in our naive opinion!). Our fears were unfounded. The books more 
than paid for themselves and seriously increased our sales, and we found 
that putting them out straight away was also wise advice. We now know 
Christmas retail tips
that people do buy as early as August and September, in fact several of our 
customers have already been buying goods from the main catalogue to store 
away as Christmas presents for many months now. It’s never too early to 
put the books out - after all, some people will have been shopping for 
Christmas presents since Boxing Day last year! 
We have a regular base of customers who we service and as we have built 
relationships with them we will be asking them all if they have any 
friends, family or neighbours who they think might like to browse our 
Christmas catalogues. By providing a regular reliable service all year round 
your customers have no problem in recommending you and your 
excellent service. 
We always handwrite Christmas cards to all of our customers. Even if you 
have a large number of customers it’s a nice feeling to sit down and 
handwrite a card thanking them for their custom and many are touched by 
that little bit of extra customer care. Buy your cards from your own shop and 
a top tip for you - if you have a lot of customers start writing them now! And 
make sure you keep a note of customer’s names, so that you can 
personalise their card. 
We also use the Christmas Season to do our little bit for charity. We take 
part in The Vision Group collection of toys for the wonderful Barnardo’s 
charity, our customers add a toy from our Christmas catalogue to their order 
and in December all of the toys collected are donated to the charity for 
distribution throughout Barnardo’s. It’s a wonderful feeling and the 
customers love taking part. It adds to the magic of the Christmas Season. 
Our advice to new distributors - If you haven’t already ordered your 
Christmas books, do it today! You will not regret it. Speak to your successful 
upline for advice, your own group will be running Christmas Training, don’t 
miss it as they will have lots of hints and tips to help you have a 
bumper Christmas. 
And don’t forget this is your business; you are your own entrepreneur. Put 
your thinking cap on, there are sure to be imaginative ways that you can 
think of to boost your sales this Christmas, from Christmas Fairs (now is a 
good time to book) to coffee mornings for your friends and customers, to 
offices and schools. There are lots and lots of people who will need to shop 
for Christmas, let them know they can shop with you and have yourself a 
Merry Little Christmas Time. 
Sharon and Sean Deegan, Gold Distributors 
OUR INCOME INCREASES BY 20% – 30% 
“After nine years in Kleeneze, we are still amazed at how our business just 
goes manic at this time of year our income increases by 20 to 30%. 
We are on a customer base but at this time of year we go over our records 
and give a catalogue pack to anyone that has ordered with us in the past. 
We have found that some customers only really order at this time of year. 
Some customers say it’s too early to start in September and others ask us 
when the Christmas catalogue will be arriving. 
For a few years now we have used the ‘spread the cost of Christmas order 
forms’ (from Bids) and these have proved to be a great success so they are 
already in the catalogue packs waiting to be put out this year. 
We found also that if you demonstrate a few products that will increase your 
sales too. We also offer a 10% discount on all orders over £20 we have 
found it amazing how many customers’ orders come in at just over £20. 
We handwrite a Christmas card to all our customers so it is very important 
to keep your records up to date with their names etc. We also give our 
customers a personalised calendar. 
Have a great Kleeneze Christmas!” 
Terry and Diane Williams, Gold Distributors 
SEPEMBER 2014 TEAMTALK 13
Kleeneze changes lives 
I felt trapped and didn’t see how 
things were going to change 
Out of all the Summer Retail Challenge winners who stood on stage on Saturday 30 August, for one it meant that little bit 
more than most. Winning the iPad mini, of course, was a great reward, but for John Christian it meant that the new life 
that he had been dreaming of had officially arrived. 
“Just turned 26, unemployed, seemingly stuck on disability benefits, lacking 
in confidence and not doing much from day to day – that was me less than 
three months ago before Kleeneze changed everything! 
I’m John Christian and that’s me in the photo with my guide dog, Violet. I’m 
severely sight impaired (blind) and while Violet has only been with me for a 
year, my limited vision is something I’ve always lived with, just like my 
dyslexia. I’ve always wanted to work, but struggled to find something 
suitable. I felt trapped on benefits and really didn’t see how things were 
going to change. 
Then along came Kleeneze. Since responding to an advert included in a 
catalogue pack just over 8 weeks ago, everything has changed. After being 
presented the Kleeneze opportunity, I figured that even I could go up and 
down streets, dropping and collecting catalogues. I wasn’t sure how well it 
would all work out, but I was prepared to give it a go. I just wanted a bit of 
part time work and to start earning my own money. 
The first couple of months flew by. I worked hard and posted a lot of 
catalogues, but what really worked for me was the Tap & Tell approach. I 
get to meet lots of people and the results are impressive. Orders started 
coming in from my first catalogue drop. Within 23 days I had reached £600 
worth of orders and achieved the 30 day challenge – the reward, more free 
catalogues from the Company with which to grow my business. In my first 
full 4-week Kleeneze period I earned £276.52, including a bonus of £64.27 
for reaching the 10% level. 
I joined the business just in time to take part in the Summer Retail Incentive, 
needing to achieve £1000 of retail orders over 6 weeks of summer in order 
to be entered into a draw to win one of 20 iPad minis and maybe even a trip 
to Venice. I surpassed the £1000 target and qualified for the draw and then 
thought no more of it – until the Christmas showcase. 
And what can I say, my first Showcase was just amazing – meeting people, 
learning more about the business and listening to some really motivational 
speakers. Then came the draw for the 20 iPad minis and my amazing 
experiences of the last 8 weeks just skyrocketed. My name was called and I 
found myself, in a bit of a daze, up on the stage receiving my shiny new iPad 
mini and taking part in the draw for the Venice trip – I didn’t win the trip, but 
having never won anything in my life, I was overjoyed about with my new 
iPad mini. 
14 TEAMTALK SEPEMBER 2014 
So, now I’m getting out of the house, I’m getting exercise, I’m meeting new 
people, I have something to do every day, I’m growing in confidence and I’m 
making money. With Kleeneze, my life has already changed and this is only 
just the beginning! My thanks go to the amazing Rhino Group, especially Leo 
and Amanda, Geoff and Fiona and everyone who has supported me. 
Remember, if I can do it, so can you!”
SEPEMBER 2014 TEAMTALK 15 
Tap & Tell 
It worked for John and Tap & Tell can work for you too! 
Many of our new distributors are finding this system really 
helps (you may have heard it called ‘presenting’). In fact, 
in one test we conducted, orders were an amazing 60% 
larger with four times as many orders! 
Of course, there are many different methods to building 
your customer base and all of them work, as long as you 
are consistent and persistent. The Tap & Tell method, 
though, continues to see faster results right from the start. 
Here’s how to do it: 
POINTS TO HELP: 
• Remember the catalogue will do the selling for you, so all you’re 
doing is giving people an opportunity to look at it. 
• Speak to people with one thing in mind – how would you like to 
be spoken to? Remember that and let it come across in your 
voice and tone 
• Don’t EVER forget to SMILE! 
• Hand them the catalogue as you start your script, don’t ask 
or pause 
• Walk away as you finish your script 
• If they do not want a catalogue on this occasion, don’t take 
offence. Ask if you should pop by next time 
• Keep records so you can easily remember who might want a 
catalogue next time 
So why not make your summer full of new customers? 
Let us know how you get on at teamtalk@kleeneze.co.uk
How to increase your retail 
order in seconds 
16 TEAMTALK SEPEMBER 2014 
If someone told you there was a really quick, easy and often fun way to increase not only your 
current retail order, but your retail orders in months to come, would you do it? Of course you would! 
For the past 8 years, since Silver Distributor Satwinder Sagoo joined Kleeneze, he’s been using 
Doorstep Demonstrations as a way to increase his income as well as build great relationships with 
his customers. Formerly a department manager for Sainsbury’s, he was looking for an extra income 
to help pay off some debts. Just 10 months later, he quit his job to concentrate on Kleeneze and has 
since become one of Kleeneze’s top retailers. Team Talk caught up with him at the start of the 
Christmas retail season to find out more about his methods. 
Really, it’s your enthusiasm that 
will sell the product, not what 
you say. Get excited about the 
product and you’ll soon find 
yourself saying “I’ve GOT to 
show you this.” 
Doorstep demonstrations 
Are Doorstep Demonstrations something you’ve always done? 
Yes, always, from the very start. It’s not just at Christmas either; I do it 
throughout the year with various products. When you need the extra sales, it’s 
a really simple way to get them. People love it, especially when it’s a more 
unusual item. The tainless Steel soap was a good one. I also used to show the 
Granite Angels. I sold around 40 of them in one Period, which gave me an 
extra £500. 
Why do you think it’s such a successful method of retailing? 
I think people look at the catalogues all the time, but giving them the 
opportunity to actually see the products is something else. You’re speaking to 
your customers anyway when you deliver their order, so it’s just a little extra 
effort on your part and they really appreciate it. 
If you’ve never done Doorstep Demonstrating before, is the 
Christmas front cover product a good one to start with? 
Good question. The thing is that people always buy at Christmas, so it’s a good 
time to try it. For people to see an item physically, it’s easier to get the order. 
But also, at this time of year, people like gimmicks. The front cover product is 
something they haven’t seen before. Don’t wait until Christmas, though. It’s 
not too early to start, because people are shopping for it now. I’ve already sold 
7 of the colour-changing Christmas trees this way and we’re only a week into 
September. 
Should you only do Doorstep Demonstrations with your 
customer base? 
I do it with everyone. I like to treat everyone the same really, whether they’re 
a customer of mine or not. If you create a sale through Doorstep 
Demonstrations with a non-customer too, it locks them to you. 
Is there a certain script you use when demonstrating? 
I like to make it as informal as possible really. I give them their order and have 
the product with me. A lot of the time people will ask me about it before I even 
say anything. Otherwise, I have a chat, make a joke – always remembering to 
call them by their name – and then say something like: “Before you go, I know 
you’re busy, but I’ve shown it to everyone else and didn’t want to leave you 
out.” Another good tip is to mention the price reduction – there often is one. 
Say it was this, but now it’s only this. 
Really, it’s your enthusiasm that will sell the product, not what you say. Get 
excited about the product and you’ll soon find yourself saying “I’ve GOT to 
show you this.” 
With products such as the Christmas front cover one that lights 
up, does it work better presenting them at night time? 
Ideally products like this are better demonstrated when it’s dark, but I’ve 
demonstrated them in the summer with success too. In fact, sometimes it’s a 
good opening to hand the product over to the customer so they can take it 
inside and have a proper look.
Does demonstrating the products to your customers not take a 
lot of time? 
Not really, no, and any time it is taking is worth it because of the additional 
sales. Say it’s taking an extra minute per delivery, but you’ve sold ten products 
worth £9.99 doing it. That’s an extra £100 onto your retail orders. It’s really 
worth it, especially for your bonus cheque. 
We always talk about Kleeneze being a numbers game – well this is just 
another avenue of that really. The more demonstrations you do, the more you 
can sell. 
And if you’re feeling REALLY inventive... 
Having always procrastinated when it came to the Christmas Doorstep 
Demonstration challenges, Christina Cann wanted to beat it once and for 
all. Although she loves doing Kleeneze, the thought of standing in front of 
someone at the door sent shivers down her spine. 
However, Christina decided 2014 was her year and it was time to feel the fear 
and do it anyway. Her decision made, she wanted to beat those nerves, 
tension and that feeling of being awkward, which some people feel while 
demonstrating the fabulous products from the Christmas catalogue range. So 
she donned her Christmas Onesie and went out to do her deliveries, all the 
time showing it off to her customers! 
SEPEMBER 2014 TEAMTALK 17 
Great idea and well done, Christina! 
“Well done to my clever wife Sue Boswell who has sold an extra 40 LED 
canvasses (£600 in extra orders) in the last 2 weeks by simply showing 
customers the 3 different designs when delivering products, that has earned 
us an extra £214 without having to put out any additional catalogues.” 
Andrew Boswell, Platinum Senior Executive.
Showcase snaps 
18 TEAMTALK SEPEMBER 2014
SEPEMBER 2014 TEAMTALK 19
My Kleeneze story 
I had the best reason ever 
to make this work 
“In March of this year, my wife of 10 years told me that we were going to 
separate. It was a bolt out of the blue and I was devastated. However, there 
were also my two boys, Charlie (5) and Ben (10) to consider. I knew my future 
financially was at risk. I work full time managing the Demand Forecasting Team 
across all of Virgin Media. I had enough to get by, but only just. There was 
very little ‘play money’ left. For three months, we kept it from the children, as 
we had been saving for 2 years to take them to Orlando. They were told in 
mid-July and in August, I moved into my own house just around the corner. 
I thought, to help out, I would get a second job - be it delivering pizzas or 
whatever. Then, a piece of paper was popped through my letterbox stating 
earn £50+ per week on top of your full time job. Light bulbs went off and I 
emailed the address on the flyer. 
It was Easter weekend and I had a rare weekend to myself. My football team 
were playing live on TV later on that day, so an impromptu pub crawl 
commenced. While I was walking to the first, my phone rang and it was Nick 
Sassanelli getting back to me about my email. I explained my interest and why 
it was imperative – even critical – to me that I succeed. I had the best reason 
ever to make this work – my kids. 
I received my catalogues the following Monday. I put 50 catalogues out that 
first night and collected 40 in on the Wednesday I came back. It resulted in 
£78 in orders. More catalogues arrived and by Saturday I had placed my first 
order of £350. 
I was going away on holiday to Florida, so had only two weeks to get my 
business up and running, but I still achieved my 30 Day Bonus and received 
100 free catalogues. 
The massive high of being on holiday was met with the harsh reality of what I 
was returning to – but then I realised, no, it’s not a harsh reality – it’s a new 
beginning! 
I became more organised with my distribution – had a better process of 
collecting in, and, despite the fact I drop off and collect only twice weekly, in 
my first full Period, I hit 10% and sneaked over the £1k mark. 
Now, a few months in, my customers are becoming friends. Yes, it takes longer 
to collect if you’re having a natter, but they put their pen to order form easier 
and are extremely loyal. I am probably working less hours now than when I 
started out, simply because I found my customer base. 
Kleeneze has worked for me. Last week was my eldest son’s birthday. We had 
a massive water fight in the garden, followed by pizza, chocolate, crisps, sweets 
20 TEAMTALK SEPEMBER 2014 
At that moment the penny 
dropped why I will give my 
heart and soul to make my 
Kleeneze business a success 
etc. Ben asked me if I could afford it. I explained that I had £30 in my pocket 
from catalogues that was all mine. He said: “So, dad, the shopping was £32, 
so that means this party has really only cost £2. 
At that moment the penny dropped why I will give my heart and soul to make 
my Kleeneze business a success.” 
Neil Spedding, Silver Distributor
In my first period I completed 
my 30 day challenge, hit my 
10% and was set up for 
sponsoring with leads 
hitting my inbox 
SEPEMBER 2014 TEAMTALK 21 
New starter stories 
“I had a bad experience in my last job and had to go off sick. I did not want 
to go back due to the harassment I was receiving and I needed to replace 
my income with something else. Also I wanted a job that fitted around my 2 
girls aged 12 and 6 so I could take them to and from school and be at home 
with them. 
I achieved my 30 day challenge in my first 3 weeks in the business giving me 
250 free catalogues. I also hit my 10% bonus level in my first period. I have 
earned £250 in my first 4 weeks in the business. This replaces one of my 
part-time jobs. With the busiest period of the year coming up I hope to earn 
enough so I can give up both of my previous jobs. 
Earning £250 has given me the confidence that this business works and is 
just what I need to help me out of my situation. My daughters love doing the 
catalogues with me and are happy that I am at home with them. 
I would say to any new distributors, get out there with as many catalogues 
as you can as many times as you can so you can get lots of orders, new 
customers and achieve your 30 day bonus receiving 250 free catalogues. 
These will help you to get even more orders which will give you the money 
you want to earn. I also have been selling products on Facebook which have 
done really well. Look around for items that are current like going back to 
school products and advertise them to the groups with children. 
My next goals are to earn £600 per month and bring people into my 
business. I have had lots of help and support from my upline Kate Joels and 
Andy Peay who have showed me what to do and what I can have from this 
business. We are in regular contact which I believe is important so you feel 
you are supported and part of the team.” 
Sandra Mackenzie, Silver Distributor 
“I joined the business at the start of period 9 wanting some extra cash and 
the freedom to work from home around my young family. I also knew that I 
quickly wanted to build the business enabling me not to have to return to my 
9-5 job after taking time off with my son (although a well-paid job I needed 
more flexibility). 
In my first period I completed my 30 day challenge, hit my 10% and was set 
up for sponsoring with leads hitting my inbox. 
As advised I went to every meeting and 
training session including the showcase. I 
can honestly say that not only is it working 
for me I am thoroughly enjoying the work 
and have learnt to dream again. 1 WEEK 
into period 10 and have sponsored 2 
people into the business on track of hitting 
my target of Gold by period 12. 
I would also like to add as part of the 
Imagine group the support and knowledge 
that is available is awesome and the people are truly inspiring, so a big 
thank you to my sponsor Chrissy Wright and fellow colleagues of the 
Imagine and Vision group. Here’s to our success.” 
Amy Harris, Silver Distributor 
We love to hear your stories. 
Email us at teamtalk@kleeneze.co.uk along with a photo and you 
could see yourself featured in a future edition of the magazine. 
Earning £250 has given me 
the confidence that this 
business works 
I am thoroughly enjoying 
the work and have learnt 
to dream again
Spread the Christmas cheer 
Sponsoring is great all year round but Christmas has an edge, as so many 
people cannot afford everything they need; far too many people will use credit 
cards or take a loan that they’re still paying off by next Christmas. 
Do not under- estimate the power of £50-£100 per week between now and 
Christmas, this will give people a debt free Christmas that they will truly enjoy 
knowing it’s all paid for. 
Warm market is everyone that you know - relatives, friends, work colleagues, 
your Kleeneze customers. Guess what - these contacts are all free! Use a 
memory jogger and write down the names of everyone that you know. Never 
pre-judge as you never know who needs an extra income or wants a change of 
career/better lifestyle. 
Home Open evenings, also called Money Parties, are very, very successful. 
This is when you invite warm market to your house for you to share this 
opportunity. 
Invite warm market to local Open Evenings or the next Showcase with you. 
Be a little creative, ask them to do you a favour and accompany you as you’re 
driving there on your own and you will buy them a drink. 
22 TEAMTALK SEPEMBER 2014 
Christmas cards are a fabulous 
way to share your testimonial 
with all your friends and family, 
just pop a copy inside. 
Christmas sponsoring 
Ah Christmas! That means mince pies, family get-togethers and a great deal of Christmas cheer, right? Actually, for many, 
Christmas can be the most stressful times of the year and money worries come right at the top of the list of those stresses. If 
only there was a way to help... 
Stephen Smith and Dennis Chamberlain joined Kleeneze around this time of year in 2003. Stephen was a research scientist, 
working for the same company for 7 years, when his department was abruptly closed. Dennis was a semi-retired mechanic/ 
lorry driver and was struggling to survive on his pension. They joined Kleeneze, part time, to make a little extra money. Within 
nine months, they’d gone Gold, had started building a team and were making over £2,000 every four weeks. 
Since then, Stephen and Dennis have gone on to become known leaders in the Network, qualifying for conferences from 
Mauritius to Dubai & The Maldives and winning a Mini Cooper on their way up the Sales Plan. 
Team Talk caught up with Stephen, as the Kleeneze Christmas season gets underway, to find out whether this really is the 
best season to sponsor and what you can do to make sure you have a bigger, stronger team come 2015. 
In our experience, we have found that 
people find Kleeneze in the following ways: 
43% Warm Market 
26% Advertising – Newspaper and Online 
31% Other Activities – Flyers, Shop Ads, Car Sign, DVD, 
Branded Clothing, Badge, Junk Mail, Social Media, 
Christmas Cards, Hand-out cards, 3’ Rule, Referrals etc.
THE KLEENEZE TRAINING ACADEMY 
Most of you have a very successful system for sponsoring, as advised by 
your Upline. We wanted to take as much of that information as possible 
and create something to support that. So the Kleeneze Training Academy 
was born. 
Sponsoring is vital within this business for two main reasons: 
1. It allows you to help PEOPLE earn an income and run their own business 
2. It helps you build your own business and increase your income. It’s 
simple really – you build people and then people build the business. 
The Training Academy presents a unified approach to Kleeneze sponsoring. 
Hosted by Michael Khatkar and featuring interviews with leaders from 
across the Network, the Academy takes a look at all methods of sponsoring 
commonly used in the business from contacting a prospect, through what 
you can say and how to say it and onto following it up. 
SEPEMBER 2014 TEAMTALK 23 
We are so lucky to have the amazing Lifestyles without Limits brochure and 
DVD, presented by Angela Griffin. Either hand them a DVD or email and tell 
them you would very much value their opinion; also if they could email it to all 
their contacts for you asking if they know anyone who needs a part-time or 
full-time income, change of career or better lifestyle. 
Social Media should be used to drip feed your warm market with nuggets of 
information to cause intrigue and interest, for them to ask you for more 
information. Share stories of team members Upline and Downline. 
You have built up trust and rapport with your customers, when delivering their 
products ask “Don’t suppose you know anyone that needs a good part-time or 
full-time income, as we’re getting super busy and need more distributors to 
meet demand?” 
Christmas cards are a fabulous way to share your testimonial with all your 
friends and family, just pop a copy inside. 
For newspaper and online advertising speak with your successful Upline for 
wording and advice on where and how to advertise. There is a huge list of 
other activities called “Fish Pond” or “Rods in the Pond”, they all work and 
would strongly recommend you use all of them as different methods catch the 
eye of different people. 
The 3-Foot Rule is an excellent way of generating contacts by just talking to 
people. Simply just talk to everyone who comes within 3 feet of you, when 
you’re standing in a queue for example, make small talk about the weather, 
sports, current events and invariably people will tell you they dislike their job 
or need more money. Have a short 20-30 second prepared statement of what 
you do, offer them your personal business card and ask for their contact 
details so you can forward information to them. 
For advertising and contacts from all other activities, follow the proven 
success system of your group, be it appointment or information pack. You must 
follow up every contact by telephone and build a rapport with them, which 
means ask questions and listening, get them talking about themselves and find 
out how Kleeneze can help them. 
KEY TIPS FOR SPONSORING 
• Generate lots of new contacts every week 
• Build Rapport – listen and be honestly interested not interesting 
• Follow–up every contact 
• Follow your group’s proven successful system - Duplicate 
• Nothing Great is Easy – Give it Time 
• There is a time in everyone’s life when Kleeneze is right for them, now 
may not be right now for everyone 
• When your new team members register – Give them the best 
contact, care and communication - remember how you felt when you 
first started 
• Have FUN FUN FUN FUN 
See for yourself on our YouTube page – www.youtube.com/kleenezehq
Retail challenge winners 
We beat our personal best! 
Hundreds of Distributors took part in Summer Retail Challenge this year and qualified, meaning that not only did they go into 
a draw to win an iPad Mini and trip to Venice, but they also built their business up in the process. 
Team Talk caught up with some of the winners from the draw to ask what they did differently to ensure they beat their 
personal best. 
“To ensure we beat our personal best from last year, the first thing we did was 
display on our PC the figure we had to beat - that was a constant reminder. 
Secondly, because we were in the middle of school holidays and annual holiday 
time, we decided to run an incentive for the customers and hid a £10 voucher 
in 2 catalogues on each round, this encouraged people to open the catalogues 
and subsequently purchase goods. 
Once we had done this on each round we then introduced the company 
incentive flyers for free UPVC cleaner (a very popular product with our 
customers anyhow), and as we all like freebies, it encouraged larger than 
usual orders. 
When we went away for a week we put our catalogues out with a covering 
letter telling customers they could enjoy browsing for a whole week while we 
were on holiday (this never fails to produce extra orders) and was sufficient 
for us to achieve our target retail for the period in question. 
24 TEAMTALK SEPEMBER 2014 
My previous job as a Social Worker was incredibly stressful and I was 
frequently ill as a result. I had been a customer of Kleeneze for 15 years 
buying its products every time I received a catalogue, so when we received a 
flyer with details of how to join, I jumped at the chance to work for them and to 
leave my job of 32 years with the council. 
Tony joined the company a few months later having taken voluntary 
redundancy from his job with BAE. He was very sceptical at first until he saw 
the cheques coming in. 
Being in this business has changed our lifestyle completely, being our own 
boss is fantastic. We have complete control over our lives, and it gives us the 
flexibility to spend more time with our grandchildren and to care for our 
elderly parents and relatives. It also means that Tony and I have been able to 
spend quality time together and to make some wonderful friendships within 
the network. 
We believe everyone is a winner in this business, we all have our own reasons 
for joining and wealth means different things to different people, so it’s 
important not to measure your own success with others and beat yourself up 
for not moving as fast as them. 
Set your own Goal, and measure your success by achieving those. Don’t follow 
other people’s dreams and remember to review your goals regularly. 
Our next goal is to find Leaders for our business so we can continue to enjoy 
the precious time we have left with our families.” 
Lyn and Tony Davies, Senior Distributors 
“We aimed a lot higher than just beating last year’s figure, which made us 
work harder to achieve that. We did our usual customer base and in between 
some extra blanket drops to find more customers which is always good for the 
Christmas run. 
The best tips for retail are be regular every four or five weeks, keep good 
records, treat all your customers well, sort out any problems straight away 
and give excellent service. That helps you have customer loyalty as they 
always remember good service. I have made a lot of friends that are 
customers because of Kleeneze, it really is a fantastic business. 
WE BELIEVE IT’S IMPORTANT TO: 
1. Use all the tools available from the company. 
2. Be creative with your retail, don’t be afraid to change your routine. 
3. Don’t be a secret agent, get your picture and contact details on 
everything, make sure your customer knows to look out for your 
picture when a catalogue arrives. (We issue them all with a fridge 
magnet with our picture and contact details on, we include our 
picture on Xmas cards etc) 
4. Provide exceptional service to customers always be willing to go the 
extra mile (Tony has fitted toilet seats, light bulbs, front gate hinges, 
posted letters etc) 
5. Allow time to socialise with customers, you may be the only person 
they have seen all week and they will remember your kindness. 
6. As we have been in the business for 12 years we have achieved 
many of our goals, first and foremost, never having to work for 
someone else. We enjoy relaxing holidays and this was one of our 
main reasons for joining Kleeneze...to provide £50 a week extra to 
finance them.
Also always make sure your catalogue bags are changed regular so catalogues 
look smart. Make sure you deliver as soon as possible, our order goes in on a 
Friday it comes to us Tuesday and is taken out that day so customers are not 
waiting long. Look smart, smile and be polite. 
The incentive was a fantastic way to help get the extra retail and wasn’t really 
any effort. 
The reason we started Kleeneze was to earn some extra money and to do 
something that that would fit in around my son who is in primary school. 
Kleeneze is now our main income and covers our needs although we do other 
things as well. I guess you could say the amount of hours we spend doing the 
work its only part time. 
We earn around £20,000 per year and are working towards making that a lot 
higher. Work does come first, we have specific days we go out with catalogues 
and when we collect them during the school holidays my son comes with us 
which also teaches him that you have to work and gets him out and about in 
the fresh air. In the afternoon after we finish I can take him to the beach or 
down the river or cinema it means quality time with him not a child minder. I 
can go to school sports and concerts and not miss out on anything he is 
involved in. 
We can take days off without having to ask anyone else. The fact that you are 
in the business for yourself but not by yourself is a bonus our up-line are 
fantastic and supportive. We have met some amazing and inspiring people in 
the business that make us want more. 
Also I (Rose) have spent time in hospital but we have still managed to do the 
business, if I worked for an employer I don’t think I would still have a job! It 
really is up to you as it really does work, all you have to do is work it! 
Our goals are to get to Bronze Executive and above to increase our income for 
our future and to qualify for a holiday. I can’t speak for Glyn but for me this 
business has changed my life. It has given me confidence and the guts to 
want to change myself and become a better person and want to help others do 
the same.” 
Glyn and Rose Thomas, Senior Distributor 
“It all started back in September 09. Ros said ‘I’m going to join Kleeneze’ to 
which I replied ‘OK’. Tip guys: Never react to shocks. We’d been in networking 
more than twice before with little success. 
I went with her to Chantele and Barry’s for the coffee but guess what, I was 
included in the sign up, my reaction to that being ‘I ain’t doin’ it’. And that’s how 
it was for a couple of years. Sure I did a bit of this and that to help as Ros 
worked hard, cracking 10% in the first period round a full time job with 
unsociable hours. 
Tip: Effort wins. 
Fast forward to March 2012 we had a small team at about 13% coming and 
going like teams do. Frustrated we decided to do something about it. We had 
heard enough times ‘if you do the work you get the reward’ well, we did the 
work and December 2012 we were Gold distributors with just shy of 
£10,000 volume. 
Tip: If you go for an incentive or a goal, build in cover. Things 
can go wrong. Ros doubled her usual retail to achieve that. 
I saw our certificate of income over £1200 and being a logical bloke, dropped 
my ‘aint doin’ it’ phrase as it no longer made sense. Then like Jericho the walls 
came tumbling down and we were back in the basement covered in cobwebs 
SEPEMBER 2014 TEAMTALK 25
Retail challenge winners 
again. Another year in the doldrums but Kleeneze rolled on pretty much 
without us. Then two things happened almost simultaneously. A new detailed 
resources site was made available to us, (brilliant tool) and Eric Worre’s book 
(Go Pro) landed on the mat thanks to Kleeneze’s promotion at the showcase. 
Tip: Stop blaming, start doing. 
We are on the way up again wiser now. We work with the people who will 
work and encourage those who don’t. We know that Kleeneze is a rock solid 
facility delivering what they say. Anyone can plug in to it and have whatever 
they want but it’s a people’s business, whether retail or team building. 
Tip: Study people. They are your market. 
We have seen Gold and know it works so where next? For me, still working 
long after retirement age, Bronze will set me free and Ros, some years my 
junior but light years ahead in networking, SED will free her. 
Tip: Know where you are going. Drifters lose. 
I am now in the twenty first century with a mini iPad we won at the showcase 
(thank you Kleeneze). It took some planning, tracking and a Bank Holiday 
Monday pick up to get in the draw. More catalogues, more numbers that’s the 
name of the game. Work smart, be smart, because it’s a people business. I 
like incentives as they focus the activity. 
Tip: Change what you do to change what you get. 
So if you have an unwilling partner keep going as they can change. I’ve got a 
mini iPad to show people the business ‘nd I’m doin’ it. I’ve told mini it has one 
year to work with me and make it happen or it’s going in the wheelie bin. 
Tip: Invest in yourself. 
As an aside, we haven’t had a proper holiday for years but we’ve got a plan. 
Work to tick all the boxes on the application form, send it in and see if 
Kleeneze delivers that too!” 
Alan Clark and Ros Blunden, Gold Distributors 
26 TEAMTALK SEPEMBER 2014 
Kleeneze has given us the freedom 
to live wherever we want to, so we 
chose to live in another part of the 
country, over 150 miles from 
where we started. Proving that 
Kleeneze works anywhere. 
“Getting the ipad mini was fantastic. It’s been on our goals list for some time 
so thank you. 
To make sure we beat our personal best from last year was really easy. All we 
had to do was more. Consistent retail was crucial every week. We also kept 
track on what we needed to do on a weekly basis to achieve our goal. 
To ensure that we were in the draw we condensed our customer base from 5 
weeks to 4, so there were a lot more catalogues going out every week. 
Our top retail tips for the network are to know your target before the period 
starts and never waiver from the amount of work that you set out to do. If you 
fall behind your target you can always do more the next week to catch up. 
The incentive was great to go for but even if we had not won anything we 
would have still earned a lot more money. That is the beauty of this business, 
you virtually write your own cheque-if you want more you do more, simple 
Before joining Kleeneze I had been working as an electrician installing fire 
alarms in the South East of England. The stress of commuting in and out of 
London on packed tube trains and buses, working 9 hours a day, only to come 
home, eat, have a couple of hours TV, and then getting up and doing it all over 
again the next day was really taking its toll. 
I worked Kleeneze in my spare time until I was made redundant from my job. I 
then decided to just concentrate on doing Kleeneze. Since joining I met Rachel 
and we got married. She is now involved on a part time basis. We now have a 
great team of which many have become good friends. 
Kleeneze has given us the freedom to live wherever we want to, so we chose 
to live in another part of the country, over 150 miles from where we started. 
Proving that Kleeneze works anywhere. 
We regularly earn in the region of £800-£1000 part time every four weeks and 
our best income for a four-week period is £2673.08. 
We not only earn fantastic incomes, and have made many new friends, we 
now have the freedom that comes with not having to go to work for a boss 
every day, just to make someone else rich. 
This opportunity has changed our lives beyond belief.” 
Dean and Rachel Rothwell, Bronze Executives
I have actually achieved something worthwhile 
and it’s something I can be proud of 
SEPEMBER 2014 TEAMTALK 27 
My Kleeneze story 
“I’ve always worked in the corporate world, working for someone. It was 
something I never gave much thought to – getting up in the morning, going 
out to work, sitting for 10-12 hours a day, getting stressed with the job, having 
to deal with questions all day, all the while being spoken to and treated like 
some sort of minion. Until I stumbled across the Kleeneze way of life! 
Through a number of networking opportunities, I met a lovely young lady who 
is a Kleeneze distributor (who later went onto become my sponsor) and who 
showed me the business. As the weeks went on, we kept in touch and, as my 
interest in what she was doing grew, she showed me more of the business 
and the opportunities that it can present. I was invited along to the local BOM 
which was a real eye opener and then a few days later I was lucky enough to 
be invited along to a Vision Group Success Rally. From that moment on, I 
was hooked. 
I was still working full time in a very demanding role in a call centre dealing 
with hotel bedroom reservations - 10 hours a day sitting in front of a computer 
talking to customers. However, one day I went into work to find that due to 
the current climate there were redundancies looming. I had only been there a 
few months, so there would be no big pay out. I spoke with the young lady 
again that had introduced me to the business a few weeks prior and from that 
point on it has been all systems go! 
I received all my kit and made my plan with my sponsor, put out the first 250 
books and excitement was looming – finally I was doing something for myself 
and I was the boss! The next day I went and picked up the books and picked 
up my first customer and order - £3.98! Still I kept going struggling to 
understand why a) the people in the local area either hadn’t bothered to put 
their books out for collection, or b) why they wouldn’t want to order when there 
are such fantastic items available! When I found another order my heart leapt 
– and then I saw the amount £12.00! So out of the 250 books out I had an 
average order of just 6p a book – a little bit disappointing to say the least. 
However I kept on and on, plodding through and then within a few days I had 
enough orders to fulfill the minimum order value of £150! On delivery day I 
was excited to see that I had qualified for 50 free catalogues and they were 
very quickly made up and dispatched along with their siblings into the various 
letterboxes of Portsmouth! This process continued for another few weeks and 
then before I knew it I had done 4 orders and reached my £600 target for the 
30 day challenge. I pushed on and on and the next milestone I hit was to 
achieve my 10%, and then my £1000 soon after. 
The last 6 weeks have enabled me to spend more time with my 3 year old 
son, which for me is one of the most important things. This business is a 
learning curve, but none of it would have been possible without the help and 
assistance of my sponsor, and the rest of the team. Everyone is helpful, and 
between them there is so much knowledge that these people are happy to 
share! One of the most important tips I can give anyone is to follow the plan 
and the system will work for you. Yes there are poor pickups, ridiculous 
customers, frustration with not getting books back, but these are small 
things that we have to overcome – don’t just focus on today as the averages 
over a period of time are what 
is important, and if you focus 
on the activity then the results 
will follow! My goals for the 
next few weeks are that I 
want to achieve my 13% and 
to have at least one activation 
– I’m already talking to people 
to share with them this 
opportunity and if I can help 
just one person escape the rat 
race of the corporate world 
then I will be happy! 
As this period comes to an 
end I can hold my head high 
that I have actually achieved 
something worthwhile and it’s something I can be proud of! One of the 
things I love about Kleeneze is the flexibility of being my own boss, and that 
there is no limit to what I can earn – I’m looking forward to the future and 
being a part of this great opportunity for a long time to come! My goal for the 
future is that I want to spend as much time as possible with my family, 
whilst working to substantiate an income so that I can eventually retire 
to Spain!” 
Ben Griffiths, Silver Distributor 
The 30 Day Bonus will help you earn 
FREE catalogues from Day 1 and there is no limit 
on how many catalogues you can qualify for 
within 30 days! 
Every time you place an order of £150 or more in 
your first 30 days, you will receive 50 Main Books 
and 50 specialogues. 
There’s no cap on the amount you can qualify for, so if, in your first 
30 days, you do 2 orders of £150 – that’s 100 of each catalogue; if 
you do 5 orders of £150, it will be 250 of each! 
Plus, each time, you’ll receive 50 snap cat bags and 100 order 
forms, meaning you’ll have everything you need, when you need it. 
As an added bonus, when you complete £600/€720 (500BP) within 
your first 30 days, we’ll send an extra 50 catalogues with that 
qualifying order!
Recognition Period 8 
We believe that recognition is essential. We value all the hard work you put into your businesses on a daily basis and, 
as such, the next few pages are dedicated to YOU! 
Here are the names of those whose achievements are very much to be shouted about this Period. 
In no other business will you find such a recognition and reward scheme! Congratulations to all of you who achieved 
your goals in Period 8 and, for our new starters, we hope to see your name on these pages very soon! 
Personal Retail Top 3 
1st £10,145 
Melissa Squires & 
Ian Slade 
2nd £9,055 
Gunta Freidenfelde & 
Alexander Deas 
3rd £8,389 
Steven Divito 
Personal Sales Group Top 3 
1st £22,167 
Stuart & 
Robyn-Lee Heard 
2nd £19,006 
Tracey Payne & 
Harvey Kent 
3rd £15,192 
Marie & 
Jeremy Simmonds 
New Business Sales Top 3 
1st £12,461 
Debra & 
Oliver Pusey 
2nd £8,063 
Christopher & 
Sarah Smith 
3rd £6,573 
Stephen Smith & 
Dennis Chamberlain 
28 TEAMTALK SEPEMBER 2014
New Business Sales 
Distributor Name Sales 
SEPEMBER 2014 TEAMTALK 29 
Recognition Top 50 Period 8 
No. Distributor Name Sales 
Melissa Squires & Ian Slade £10,145 
Gunta Freidenfelde & Alexander Deas £9,055 
Steven Divito £8,389 
Sohail Ahmed £8,064 
Kira & Andrew Thomas £5,933 
Gary & Esther Watson £5,919 
Peter Savidge £5,903 
Saddique Hussain £5,721 
Paul Tonkin & Joanne Heeraman £5,706 
Anthony Mervin £5,539 
Karen Hall & Robert Evans £5,107 
Margaret & Ian Foster £4,949 
Susan Coleman & Robert Holdford £4,840 
Martyn Cunningham £4,774 
Lindsay Kelly & James Holmes £4,772 
Teresa & Finbarr McCarthy £4,625 
Chris & Annette Wright £4,508 
Ian & Deborah Wightmore £4,412 
Sharon & Sean Deegan £4,352 
Jeffrey Margrave £4,336 
Paul & Gosia Hammond £4,334 
Kenneth Rooney £4,292 
Brian & Jean Carroll £4,290 
Aloys Tata £4,248 
Tracey Payne & Harvey Kent £4,192 
Kevin Davies & Deborah Parker £4,161 
David & Elizabeth Marsden £4,117 
Margarida & Lawrence David Gray £4,110 
Kate Lee & Nicola Spence £4,010 
Lorraine & Mark Collins £3,984 
Martin Campbell £3,973 
Patrick McKenna £3,958 
Sanjay Sharma £3,938 
Heather & Graham Williams £3,932 
Rhian & E Anthony Jones £3,905 
Cynthia & Peter Hayes £3,891 
Philip Palmer £3,871 
Karen & Steven Glew £3,865 
Michael Mc Guinness & Louise Hughes £3,759 
Ryk & Beverly Downes £3,751 
Angela Fitzgerald & Peter Slinger £3,681 
Ian & Rachel Hickton £3,679 
Jason Morris £3,677 
Keith Glass & Margaret Holvec £3,671 
Lucinda Bennett & Nigel Manning £3,632 
Angela Wallace & William Lawson £3,576 
Satwinder Sagoo £3,554 
Nigel Le Long £3,552 
Jennifer & Paul Jacobs £3,552 
Cicely & Anthony Powell £3,539 
1 
2 
3 
4 
5 
6 
7 
8 
9 
10 
11 
12 
13 
14 
15 
16 
17 
18 
19 
20 
21 
22 
23 
24 
25 
26 
27 
28 
29 
30 
31 
32 
33 
34 
35 
36 
37 
38 
39 
40 
41 
42 
43 
44 
45 
46 
47 
48 
49 
50 
Personal Retail 
Personal Sales Group 
Distributor Name Sales 
Stuart & Robyn-Lee Heard £22,167 
Tracey Payne & Harvey Kent £19,006 
Marie & Jeremy Simmonds £15,192 
Debra & Oliver Pusey £13,530 
Ian & Sally Williams £12,903 
Mike & Dawn Gough £11,857 
Melissa Squires & Ian Slade £11,396 
Samantha Rushton & Dean Worrall £11,199 
Karen & Neil Young £10,554 
Keith Glass & Margaret Holvec £9,898 
Sue Marshall & Bob Dalton £9,757 
David & Anne Pemberton-Smith £9,554 
Susan Walton £9,421 
Teresa & Finbarr McCarthy £9,383 
Gunta Freidenfelde & Alexander Deas £9,350 
Steven Divito £9,315 
Margarida & Lawrence David Gray £9,224 
Lisa Crouch & Stuart Cox £9,166 
Albert & Caroline Berry £9,146 
Peter Savidge £9,129 
Kevin Rider & Caroline Gledhill £9,088 
James & Jane White £9,068 
Michele & Brian Hewitt £9,017 
Julie Cotton & Neil Tomkinson £8,962 
Peter & Angela Abrahams £8,706 
Sohail Ahmed £8,688 
Paul & Gosia Hammond £8,385 
Sylvia & Gary Green £8,339 
Kevin Davies & Deborah Parker £8,138 
Claire & Peter Rea £8,110 
Raymond & Miriam Turnbull £7,969 
Ann & John Coe £7,954 
Colin & Sarby Turnbull £7,854 
Andrew & Sue Boswell £7,773 
Robert & Jacqueline Dolan £7,772 
Kira & Andrew Thomas £7,746 
Gail & Darren Drew £7,744 
Christopher & Sarah Smith £7,720 
Lindsay Gonsalves & Daniel Young £7,648 
Marlene & Robert Somerville £7,616 
Derrick & Maria Longwright £7,351 
Stacy & Jonathan Beck £7,325 
Lucinda Bennett & Nigel Manning £7,282 
Stephen Wilson & Marie Bell £7,264 
Kate Lee & Nicola Spence £7,214 
Karen Boardman £7,127 
Eileen French £7,085 
Christine & Adrian Wright £7,078 
David Miller £7,049 
Sheelagh & Paul Humphries £6,978 
Debra & Oliver Pusey £12,461 
Christopher & Sarah Smith £8,063 
Stephen Smith & Dennis Chamberlain £6,573 
Alan & Anne-Marie Bennett £5,295 
Heather & James O’Neil £5,261 
Rie Pearson & David Heppenstall £5,149 
Samantha Rushton & Dean Worrall £5,086 
Stacy & Jonathan Beck £4,913 
Graham & Janet Holloway-Smith £4,640 
Steve & Debbie Roper £3,744 
Stuart & Robyn-Lee Heard £3,591 
Greig Sampson £3,452 
Richard Chantler £3,357 
Stuart & Gail McKibbin £3,238 
Caroline & Philip Thompson £3,227 
Timothy Murphy £3,157 
Andrew Robinson £3,145 
Victoria & Rowan Sweet £3,108 
Sharon & Craig Davis £3,091 
Dianne Sturrock £3,011 
Beryl & Maxine Wynter £2,999 
Christopher Pagett & Rachel Parker £2,911 
Robert & Marianna Grinev-Branch £2,893 
Peter & Jackie White £2,886 
Craig Skellern £2,796 
Andrew Buxton & Laura Kelly £2,777 
Karen & Neil Young £2,755 
Doug & Sandra Roper £2,690 
Teresa Reis & Stephen McCormick £2,667 
Margarida & Lawrence David Gray £2,536 
Robert Hope & Lorna Brown £2,521 
Debs & John Kibbler £2,512 
Oksana & Richard Chapman £2,467 
Hazel & John Noble Stephen £2,431 
Lesley & Gordon Whittington £2,373 
Mike & Dawn Gough £2,327 
Lynsy Jaymes £2,321 
Nick & Grace Sassanelli £2,313 
Angela Welling £2,283 
Tracey Payne & Harvey Kent £2,242 
Carol Simpson & Douglas Clark £2,240 
Katrina & Ian Harvey-Winstanley £2,218 
Darren Bradbury & Charlotte Brennan £2,189 
Majella & William McGonagle £2,178 
Patricia & Triona Eckford £2,154 
Geoff Taylor & Alison Moore £2,116 
Paulina Golebiewska £2,078 
Muriel & Tony Judson £2,039 
Claire & Peter Rea £2,036 
Tracy Herron £2,034 
This figure will not 
include break-away Gold 
Distributors or non-qualifying 
Gold Distributors 
(includes all adjustments). 
This figure includes all new 
initiations plus their sales 
from Period 6-8
TOP 
THE 
500 
No. Distributor Name Sales 
30 TEAMTALK SEPEMBER 2014 
Recognition Bulk Sales 
James Curtis 24,067 
David Birtwistle & Angela Tonkin 23,776 
Debra & Oliver Pusey 23,763 
Clare & Martin Whitelock 23,131 
Derrick & Maria Longwright 22,295 
Roger & Barbara Green 21,873 
Gabrielle & Paul Broadstock 21,768 
Julie Collier & Peter Richards 21,489 
Ron & Judy Speirs 21,177 
Clare Ines 21,074 
Andrew Ridley & Louise Lee 20,724 
Marcell & Joanne Treanor 20,421 
Jennifer & Martin Amos 20,413 
Debbie Gee & David White 19,639 
Ian & Sally Williams 19,518 
Alison & Michael Ogden 19,512 
Keith Sandland 19,463 
Steve Johnson & Rosemary Rowntree 19,091 
Wendy English 19,080 
Christopher Reay & Lesley Coan 18,652 
Stuart & Gail McKibbin 18,640 
Gary Cooper & Jackie Norris 18,426 
Caroline & Philip Thompson 18,375 
Alexandra Tuesley 18,339 
Michael & Sandra Laydon 18,203 
Teresa Divers & Bryony Hayward 18,193 
Timothy & Tina Pace 18,033 
Mark & Sarah Wildman 18,033 
Stanley & Roy Stewart 17,799 
Jay Singh 17,467 
Seph Oconnell 17,283 
Rhian & E Anthony Jones 16,679 
Melanie & Andrew Wilson 16,456 
Kerry & Paul Stonall 16,313 
Paul Tawn & Clare Bason 16,048 
Sunil Popat 16,048 
Tracey Payne & Harvey Kent 15,839 
Richard Houseago & Vanadis Fox 15,704 
Mark Law 15,594 
Sakuntla Kalyan 15,125 
Eamonn & Anne Roe 15,001 
Karen & Peter Flitton 14,951 
Tony Fasulo & Julie White-Fasulo 14,375 
Jackie & Stuart Bower 14,186 
Michael & Jennifer Allsop 14,178 
Linda & Ian Stanley 13,972 
Chantele & Barry Travis 13,696 
Paul & Carolyn Blaxall 13,646 
Christine & Jim Foster 13,571 
Laurence & Rosemary Wiseman 13,469 
Adam Swire & Deborah Heron 13,356 
Craig & Linda Lomas 13,328 
David Byatt & Janet Smith 13,122 
Karen Boardman 13,040 
Lorraine & Ian Balcombe 13,027 
Christopher Conroy 13,027 
Paul Meikle 12,865 
Marie & Jeremy Simmonds 12,660 
Ram & Joginder Singh 12,570 
Helen & Andrew Walsh 12,506 
David Pope 12,392 
Nicola & Jerome Neville 12,388 
John & Janice Halsall 12,327 
Christine & Adrian Wright 11,952 
David Wilson & Julie Knight 11,952 
Joseph & Julie Brame 11,882 
Steve & Cathy Chambers 11,804 
101 
102 
103 
104 
105 
106 
107 
108 
109 
110 
111 
112 
113 
114 
115 
116 
117 
118 
119 
120 
121 
122 
123 
124 
125 
126 
127 
128 
129 
130 
131 
132 
133 
134 
135 
136 
137 
138 
139 
140 
141 
142 
143 
144 
145 
146 
147 
148 
149 
150 
151 
152 
153 
154 
155 
156 
157 
158 
159 
160 
161 
162 
163 
164 
165 
166 
167 
No. Distributor Name Sales 
Andrew Fountaine & Susan Nokes 11,389 
Jim & Claire Dale 11,258 
Peter & Sheryl Dutton 11,120 
Graham & Lorna Carter 10,985 
Arthur & Susan Cuthbert 10,877 
Lesley Burroughs 10,839 
Carole & James Sunter 10,740 
Ivan Darch 10,656 
Graham & Georgina Long 10,650 
Amelia McHard 10,641 
Stephen & Rebecca Gilbert 10,632 
Gloria & Clive Davies 10,611 
David & Christine Rhodes 10,605 
Michael & Janet Wallace 10,458 
John Gilham & Wendy Nimmo 10,445 
Jillian & Peter Griffiths 10,397 
Kevin Sands 10,396 
Terry & Jane Hodge 10,340 
Elaine & Martin Spafford 10,238 
Kimberley Sunter 10,229 
Robert & Jacqueline Dolan 10,211 
Lucinda Bennett & Nigel Manning 10,159 
Tony & Wendy Vallerine 9,955 
Sharon & Craig Davis 9,947 
Norman & Joanne Grundy 9,646 
Georgina & Will Goodger 9,601 
Georgina & Phil Gale 9,578 
Paul Melville & Victoria Schofield 9,562 
Patricia & Triona Eckford 9,545 
Melissa Squires & Ian Slade 9,497 
Karen & Kevin Marriott 9,449 
Denise & Stephen Neal 9,362 
Peter & Cheryl Creed 9,361 
Samantha Rushton & Dean Worrall 9,333 
Sue Phoenix 9,329 
Martyn Cunningham 9,220 
Lyn & Tony Davies 9,190 
John Shearer 9,143 
Colin Sadler 9,105 
Bob & Diane Goulding 9,020 
Sharon Bullock & David Taylor 9,004 
Louise Puttick 9,004 
Gerard & Claire Tucker-Mawr 8,952 
Stephen & Laine Shepherd 8,940 
Barbara Margaret Webb 8,727 
Sheila & Nigel Fowler 8,638 
Anthony & Susan Peacham 8,619 
Coleen & Stephen Batchelor 8,582 
Angela Wallace & William Lawson 8,486 
David & Jenny Gerry 8,436 
Kim Atherton 8,435 
Peter Neesham 8,320 
Daniel & Michelle Marshall 8,288 
Keith Glass & Margaret Holvec 8,248 
John & Jenny Caton 8,189 
John Smith 8,184 
Gail & Darren Drew 8,181 
Gerry Melanephy & Maureen McLoughlin 8,181 
Bev & Dave Townsend 8,163 
Pamela Kent 8,145 
Kenneth Rooney 8,130 
Steven Harding & Narissa Mather 8,064 
Conor & Linda Treanor 8,039 
David & Paula Arapes 8,002 
Oswald Elrick 8,002 
Tavis Taylor 7,993 
Omran Zaman 7,962 
168 
169 
170 
171 
172 
173 
174 
175 
176 
177 
178 
179 
180 
181 
182 
183 
184 
185 
186 
187 
188 
189 
190 
191 
192 
193 
194 
195 
196 
197 
198 
199 
200 
201 
202 
203 
204 
205 
206 
207 
208 
209 
210 
211 
212 
213 
214 
215 
216 
217 
218 
219 
220 
221 
222 
223 
224 
225 
226 
227 
228 
229 
230 
231 
232 
233 
234 
No. Distributor Name Sales 
Linda Brooks & Jason Belverstone 7,920 
Colin & Sarby Turnbull 7,891 
Clive & Pamela Lennard 7,862 
Susan Walton 7,850 
Kira & Andrew Thomas 7,830 
Jude & Steve Joyce 7,828 
Teresa & Finbarr McCarthy 7,819 
Gunta Freidenfelde & Alexander Deas 7,792 
Steven Divito 7,763 
Trevor & Janet Rawding 7,756 
Michael & Diane Ruth McCaul 7,744 
Louise & Paul Lewis 7,713 
Margarida & Lawrence David Gray 7,687 
Robert Young & Clare Mears 7,654 
Lisa Crouch & Stuart Cox 7,638 
Albert & Caroline Berry 7,621 
Peter Savidge 7,608 
Diane & Geoff Owen 7,586 
Iain & Jackie Swanston 7,585 
Gareth Daw 7,577 
James & Jane White 7,557 
Justin Rowe & Tracy Bell 7,552 
Michele & Brian Hewitt 7,514 
Sandra Ellis 7,508 
Barbara Ann & Alan John Peachey 7,485 
Michael Godwin 7,481 
John Morgan & Gilly Mc Crone 7,463 
Ian & Carol Parker 7,336 
Ann & John Coe 7,308 
Seamus & Clare Houghton 7,283 
Peter & Angela Abrahams 7,255 
Sohail Ahmed 7,240 
Narendra & Kashmir Kalon 7,234 
Maria & Shane Treanor 7,103 
Jaqueline Mullings & Steven Mee 7,095 
Mark Jones & Amanda Wilson 7,084 
Robert & Rosemary Annan 7,080 
Marion & Anthony Homer 7,073 
Gareth & Lynette Tucker 7,068 
Harold & Minnie Fulton 7,041 
Veronica Nixon 7,030 
Jennifer & Stephen Roberts 7,001 
Paul & Gosia Hammond 6,988 
Paul Tonkin & Joanne Heeraman 6,986 
David & Elaine Luke 6,984 
Jeffrey & Frances Topple 6,951 
Alan Meldrum 6,949 
Sylvia & Gary Green 6,949 
Neil & Susan MacLean 6,924 
Richard Scott 6,919 
Maria & Lee Kowalkowski 6,903 
Julie Cotton & Neil Tomkinson 6,881 
Ryk & Beverly Downes 6,812 
Barry & Cecilia Bradbury 6,787 
Kevin Davies & Deborah Parker 6,782 
Laura McLoughlin & George Kerr 6,753 
Robert Wellock 6,732 
Brian Mooney & Sharon Treanor 6,703 
Lynda Platts & Pauline Bell 6,649 
Mary Hession & Geraldine Twamley 6,620 
Ann & Philip Linsey 6,598 
Terry Hayden 6,598 
Graham & Christine James 6,591 
Shirley Pere & John Barnes 6,562 
Alison & Kevin Thomas 6,549 
Jason Morris 6,521 
Martin Webb & Toni Yates 6,474 
235 
236 
237 
238 
239 
240 
241 
242 
243 
244 
245 
246 
247 
248 
249 
250 
251 
252 
253 
254 
255 
256 
257 
258 
259 
260 
261 
262 
263 
264 
265 
266 
267 
268 
269 
270 
271 
272 
273 
274 
275 
276 
277 
278 
279 
280 
281 
282 
283 
284 
285 
286 
287 
288 
289 
290 
291 
292 
293 
294 
295 
296 
297 
298 
299 
300 
301
Team talk-issue-September-2014 kleeneze
Team talk-issue-September-2014 kleeneze
Team talk-issue-September-2014 kleeneze
Team talk-issue-September-2014 kleeneze
Team talk-issue-September-2014 kleeneze
Team talk-issue-September-2014 kleeneze
Team talk-issue-September-2014 kleeneze
Team talk-issue-September-2014 kleeneze
Team talk-issue-September-2014 kleeneze
Team talk-issue-September-2014 kleeneze

More Related Content

What's hot

Direct Sales Business June 2014
Direct Sales Business June 2014Direct Sales Business June 2014
Direct Sales Business June 2014Jason Leigh
 
Kleeneze Team-Talk-Period-7-2016
Kleeneze  Team-Talk-Period-7-2016Kleeneze  Team-Talk-Period-7-2016
Kleeneze Team-Talk-Period-7-2016The FREEDOM Group
 
Kleeneze Company Magazine - Period 7 2016
Kleeneze Company Magazine - Period 7 2016Kleeneze Company Magazine - Period 7 2016
Kleeneze Company Magazine - Period 7 2016The FREEDOM Group
 
Kleeneze - Making life Easier - A change of Lifestyle or just an Extra Income
Kleeneze - Making life Easier - A change of Lifestyle or just an Extra IncomeKleeneze - Making life Easier - A change of Lifestyle or just an Extra Income
Kleeneze - Making life Easier - A change of Lifestyle or just an Extra IncomeThe FREEDOM Group
 

What's hot (20)

KLEENEZE 2009 Ewb 35
KLEENEZE 2009 Ewb 35KLEENEZE 2009 Ewb 35
KLEENEZE 2009 Ewb 35
 
Team talk-issue-11 2012 kleeneze
Team talk-issue-11 2012 kleenezeTeam talk-issue-11 2012 kleeneze
Team talk-issue-11 2012 kleeneze
 
Kleeneze 2010 Ewb 20
Kleeneze 2010 Ewb 20Kleeneze 2010 Ewb 20
Kleeneze 2010 Ewb 20
 
Team talk-issue-6 2012 03
Team talk-issue-6 2012 03Team talk-issue-6 2012 03
Team talk-issue-6 2012 03
 
Kleeneze 2011 ewb 10
Kleeneze 2011 ewb 10Kleeneze 2011 ewb 10
Kleeneze 2011 ewb 10
 
Kleeneze 2011 ewb 02
Kleeneze 2011 ewb 02Kleeneze 2011 ewb 02
Kleeneze 2011 ewb 02
 
KLEENEZE 2009 Ewb 43
KLEENEZE 2009 Ewb 43KLEENEZE 2009 Ewb 43
KLEENEZE 2009 Ewb 43
 
Kleeneze 2011 ewb 01
Kleeneze 2011 ewb 01Kleeneze 2011 ewb 01
Kleeneze 2011 ewb 01
 
Kleeneze 2010 Ewb 17
Kleeneze 2010 Ewb 17Kleeneze 2010 Ewb 17
Kleeneze 2010 Ewb 17
 
Direct Sales Business June 2014
Direct Sales Business June 2014Direct Sales Business June 2014
Direct Sales Business June 2014
 
Kleeneze Team-Talk-Period-7-2016
Kleeneze  Team-Talk-Period-7-2016Kleeneze  Team-Talk-Period-7-2016
Kleeneze Team-Talk-Period-7-2016
 
Kleeneze Company Magazine - Period 7 2016
Kleeneze Company Magazine - Period 7 2016Kleeneze Company Magazine - Period 7 2016
Kleeneze Company Magazine - Period 7 2016
 
Team talk-issue-9 2012 07 kleeneze
Team talk-issue-9 2012 07 kleenezeTeam talk-issue-9 2012 07 kleeneze
Team talk-issue-9 2012 07 kleeneze
 
KLEENEZE 2009 Ewb 33
KLEENEZE 2009 Ewb 33KLEENEZE 2009 Ewb 33
KLEENEZE 2009 Ewb 33
 
Kleeneze 2011 ewb 24
Kleeneze 2011 ewb 24Kleeneze 2011 ewb 24
Kleeneze 2011 ewb 24
 
VivaMK Network Retirement age flyer Aray
VivaMK Network Retirement age   flyer Aray VivaMK Network Retirement age   flyer Aray
VivaMK Network Retirement age flyer Aray
 
VivaMK Network Holiday 2021 Aray Flyer
VivaMK Network Holiday 2021 Aray FlyerVivaMK Network Holiday 2021 Aray Flyer
VivaMK Network Holiday 2021 Aray Flyer
 
VivaMK Network Family flyer 2021 Aray
VivaMK Network Family flyer 2021 Aray VivaMK Network Family flyer 2021 Aray
VivaMK Network Family flyer 2021 Aray
 
Kleeneze 2011 ewb 20
Kleeneze 2011 ewb 20Kleeneze 2011 ewb 20
Kleeneze 2011 ewb 20
 
Kleeneze - Making life Easier - A change of Lifestyle or just an Extra Income
Kleeneze - Making life Easier - A change of Lifestyle or just an Extra IncomeKleeneze - Making life Easier - A change of Lifestyle or just an Extra Income
Kleeneze - Making life Easier - A change of Lifestyle or just an Extra Income
 

Similar to Team talk-issue-September-2014 kleeneze

Team talk-issue-5
Team talk-issue-5Team talk-issue-5
Team talk-issue-5Jason Leigh
 
Zappos Preso 2009-09-22 Dine America
Zappos Preso 2009-09-22 Dine AmericaZappos Preso 2009-09-22 Dine America
Zappos Preso 2009-09-22 Dine AmericaAlfred Lin
 
Zappos - Vegas Young Professionals - 5-12-09
Zappos - Vegas Young Professionals - 5-12-09Zappos - Vegas Young Professionals - 5-12-09
Zappos - Vegas Young Professionals - 5-12-09zappos
 
Zappos - General Mills - 8-5-09
Zappos - General Mills - 8-5-09Zappos - General Mills - 8-5-09
Zappos - General Mills - 8-5-09zappos
 
Zappos - CBS Radio - 6-23-09
Zappos - CBS Radio - 6-23-09Zappos - CBS Radio - 6-23-09
Zappos - CBS Radio - 6-23-09zappos
 
Zappos - Tony Robbins UBMS Conference - 04-01-09
Zappos - Tony Robbins UBMS Conference - 04-01-09Zappos - Tony Robbins UBMS Conference - 04-01-09
Zappos - Tony Robbins UBMS Conference - 04-01-09zappos
 
SplendidBusinessLifeMagIssue1_FINAL
SplendidBusinessLifeMagIssue1_FINALSplendidBusinessLifeMagIssue1_FINAL
SplendidBusinessLifeMagIssue1_FINALTee Ming Ooi
 
Zappos Preso 2009-08-09 Inman Real Estate Connect
Zappos Preso 2009-08-09 Inman Real Estate ConnectZappos Preso 2009-08-09 Inman Real Estate Connect
Zappos Preso 2009-08-09 Inman Real Estate ConnectAlfred Lin
 
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09zappos
 
Zappos - ETR - 03-24-09
Zappos - ETR -  03-24-09Zappos - ETR -  03-24-09
Zappos - ETR - 03-24-09zappos
 
Zappos - Connect 09 - 5-13-09
Zappos - Connect 09 - 5-13-09Zappos - Connect 09 - 5-13-09
Zappos - Connect 09 - 5-13-09zappos
 
Zappos - Startup2Startup - 03-26-09
Zappos  - Startup2Startup - 03-26-09Zappos  - Startup2Startup - 03-26-09
Zappos - Startup2Startup - 03-26-09zappos
 
Zappos - USRA - 5-6-09
Zappos - USRA - 5-6-09Zappos - USRA - 5-6-09
Zappos - USRA - 5-6-09zappos
 
Zappos - TiECON - 5-16-09
Zappos - TiECON - 5-16-09Zappos - TiECON - 5-16-09
Zappos - TiECON - 5-16-09zappos
 
Zappos Preso 2009-05-09 GoDaddy.com
Zappos Preso 2009-05-09 GoDaddy.comZappos Preso 2009-05-09 GoDaddy.com
Zappos Preso 2009-05-09 GoDaddy.comAlfred Lin
 

Similar to Team talk-issue-September-2014 kleeneze (20)

Team talk-issue-june-2014 kleeneze
Team talk-issue-june-2014 kleenezeTeam talk-issue-june-2014 kleeneze
Team talk-issue-june-2014 kleeneze
 
KLEENEZE Ewb30
KLEENEZE Ewb30KLEENEZE Ewb30
KLEENEZE Ewb30
 
Team talk-issue-13 2012 kleeneze
Team talk-issue-13 2012 kleenezeTeam talk-issue-13 2012 kleeneze
Team talk-issue-13 2012 kleeneze
 
Team talk-issue-5
Team talk-issue-5Team talk-issue-5
Team talk-issue-5
 
Zappos Preso 2009-09-22 Dine America
Zappos Preso 2009-09-22 Dine AmericaZappos Preso 2009-09-22 Dine America
Zappos Preso 2009-09-22 Dine America
 
Zappos - Vegas Young Professionals - 5-12-09
Zappos - Vegas Young Professionals - 5-12-09Zappos - Vegas Young Professionals - 5-12-09
Zappos - Vegas Young Professionals - 5-12-09
 
Zappos - General Mills - 8-5-09
Zappos - General Mills - 8-5-09Zappos - General Mills - 8-5-09
Zappos - General Mills - 8-5-09
 
Zappos - CBS Radio - 6-23-09
Zappos - CBS Radio - 6-23-09Zappos - CBS Radio - 6-23-09
Zappos - CBS Radio - 6-23-09
 
Zappos - Tony Robbins UBMS Conference - 04-01-09
Zappos - Tony Robbins UBMS Conference - 04-01-09Zappos - Tony Robbins UBMS Conference - 04-01-09
Zappos - Tony Robbins UBMS Conference - 04-01-09
 
SplendidBusinessLifeMagIssue1_FINAL
SplendidBusinessLifeMagIssue1_FINALSplendidBusinessLifeMagIssue1_FINAL
SplendidBusinessLifeMagIssue1_FINAL
 
Zappos Preso 2009-08-09 Inman Real Estate Connect
Zappos Preso 2009-08-09 Inman Real Estate ConnectZappos Preso 2009-08-09 Inman Real Estate Connect
Zappos Preso 2009-08-09 Inman Real Estate Connect
 
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
 
Zappos - ETR - 03-24-09
Zappos - ETR -  03-24-09Zappos - ETR -  03-24-09
Zappos - ETR - 03-24-09
 
Zappos - Connect 09 - 5-13-09
Zappos - Connect 09 - 5-13-09Zappos - Connect 09 - 5-13-09
Zappos - Connect 09 - 5-13-09
 
Zappos - Startup2Startup - 03-26-09
Zappos  - Startup2Startup - 03-26-09Zappos  - Startup2Startup - 03-26-09
Zappos - Startup2Startup - 03-26-09
 
Team talk-issue-3 2012 12
Team talk-issue-3 2012 12Team talk-issue-3 2012 12
Team talk-issue-3 2012 12
 
Zappos - USRA - 5-6-09
Zappos - USRA - 5-6-09Zappos - USRA - 5-6-09
Zappos - USRA - 5-6-09
 
Zappos - TiECON - 5-16-09
Zappos - TiECON - 5-16-09Zappos - TiECON - 5-16-09
Zappos - TiECON - 5-16-09
 
KLEENEZE Ewb 35
KLEENEZE Ewb 35KLEENEZE Ewb 35
KLEENEZE Ewb 35
 
Zappos Preso 2009-05-09 GoDaddy.com
Zappos Preso 2009-05-09 GoDaddy.comZappos Preso 2009-05-09 GoDaddy.com
Zappos Preso 2009-05-09 GoDaddy.com
 

More from Raymond Whittaker, VivaMK Networking

More from Raymond Whittaker, VivaMK Networking (20)

Christmas Xmas 2023 VivaMK Network.pdf
Christmas Xmas 2023 VivaMK Network.pdfChristmas Xmas 2023 VivaMK Network.pdf
Christmas Xmas 2023 VivaMK Network.pdf
 
Houseproud Catalogue 2023 VivaMK Network.pdf
Houseproud Catalogue 2023 VivaMK Network.pdfHouseproud Catalogue 2023 VivaMK Network.pdf
Houseproud Catalogue 2023 VivaMK Network.pdf
 
Beauty 2023 VivaMK Network catalogue.pdf
Beauty 2023 VivaMK Network catalogue.pdfBeauty 2023 VivaMK Network catalogue.pdf
Beauty 2023 VivaMK Network catalogue.pdf
 
VivaEco Catalogue VivaMK Nertwork.pdf
VivaEco Catalogue VivaMK Nertwork.pdfVivaEco Catalogue VivaMK Nertwork.pdf
VivaEco Catalogue VivaMK Nertwork.pdf
 
You and Yours Catalogue VivaMK Network.pdf
You and Yours Catalogue VivaMK Network.pdfYou and Yours Catalogue VivaMK Network.pdf
You and Yours Catalogue VivaMK Network.pdf
 
Xmas Personalisation Gift 2023 VivaMK Network.pdf
Xmas Personalisation Gift 2023 VivaMK Network.pdfXmas Personalisation Gift 2023 VivaMK Network.pdf
Xmas Personalisation Gift 2023 VivaMK Network.pdf
 
Affordable Bedding September 2023 VivaMK Network.pdf
Affordable Bedding September 2023 VivaMK Network.pdfAffordable Bedding September 2023 VivaMK Network.pdf
Affordable Bedding September 2023 VivaMK Network.pdf
 
Childrens Gifts 2023 VivaMK Network.pdf
Childrens Gifts 2023 VivaMK Network.pdfChildrens Gifts 2023 VivaMK Network.pdf
Childrens Gifts 2023 VivaMK Network.pdf
 
Vivamk ECO Friendly catalogue
Vivamk ECO Friendly catalogueVivamk ECO Friendly catalogue
Vivamk ECO Friendly catalogue
 
VivaMK Outdoor Pets Catalogue 2023.pdf
VivaMK Outdoor Pets Catalogue 2023.pdfVivaMK Outdoor Pets Catalogue 2023.pdf
VivaMK Outdoor Pets Catalogue 2023.pdf
 
VivaMK Personalised Catalogue 2023.pdf
VivaMK Personalised Catalogue 2023.pdfVivaMK Personalised Catalogue 2023.pdf
VivaMK Personalised Catalogue 2023.pdf
 
VivaMK Childrens Gifts Catalogue 2023.pdf
VivaMK Childrens Gifts Catalogue 2023.pdfVivaMK Childrens Gifts Catalogue 2023.pdf
VivaMK Childrens Gifts Catalogue 2023.pdf
 
VivaMK Houseproud Catalogue 2023.pdf
VivaMK Houseproud Catalogue 2023.pdfVivaMK Houseproud Catalogue 2023.pdf
VivaMK Houseproud Catalogue 2023.pdf
 
VivaMK Bedding Catalogue 2023.pdf
VivaMK Bedding Catalogue 2023.pdfVivaMK Bedding Catalogue 2023.pdf
VivaMK Bedding Catalogue 2023.pdf
 
VivaMK health Catalogue 2023.pdf
VivaMK health Catalogue 2023.pdfVivaMK health Catalogue 2023.pdf
VivaMK health Catalogue 2023.pdf
 
Eco VivaMK Networking Catalogue 2023
Eco VivaMK Networking Catalogue 2023Eco VivaMK Networking Catalogue 2023
Eco VivaMK Networking Catalogue 2023
 
VivaMK health catalogue
VivaMK health catalogueVivaMK health catalogue
VivaMK health catalogue
 
VivaMK Network House Proud Catalogue 2022
VivaMK Network House Proud Catalogue 2022VivaMK Network House Proud Catalogue 2022
VivaMK Network House Proud Catalogue 2022
 
VivaMK Beauty 2022 makeup catalogue
VivaMK Beauty 2022 makeup catalogueVivaMK Beauty 2022 makeup catalogue
VivaMK Beauty 2022 makeup catalogue
 
🟥 Personalised Gifts Catalogue 2022 VivaMK Network
🟥 Personalised Gifts Catalogue 2022 VivaMK Network🟥 Personalised Gifts Catalogue 2022 VivaMK Network
🟥 Personalised Gifts Catalogue 2022 VivaMK Network
 

Recently uploaded

A Case Study On SQUARE GROUP Bangladesh.pdf
A Case Study On SQUARE GROUP Bangladesh.pdfA Case Study On SQUARE GROUP Bangladesh.pdf
A Case Study On SQUARE GROUP Bangladesh.pdfmeftaul987
 
Mist Cooling & Fogging System Company in Saudi Arabia
Mist Cooling & Fogging System Company in Saudi ArabiaMist Cooling & Fogging System Company in Saudi Arabia
Mist Cooling & Fogging System Company in Saudi Arabiaopstechsanjanasingh
 
How The Hustle Milestone Referral Program Got 300K Subscribers
How The Hustle Milestone Referral Program Got 300K SubscribersHow The Hustle Milestone Referral Program Got 300K Subscribers
How The Hustle Milestone Referral Program Got 300K SubscribersFlyyx Tech
 
NewBase 14 March 2024 Energy News issue - 1707 by Khaled Al Awadi_compress...
NewBase  14 March  2024  Energy News issue - 1707 by Khaled Al Awadi_compress...NewBase  14 March  2024  Energy News issue - 1707 by Khaled Al Awadi_compress...
NewBase 14 March 2024 Energy News issue - 1707 by Khaled Al Awadi_compress...Khaled Al Awadi
 
Digital Marketing Training Program skills s
Digital Marketing Training Program skills sDigital Marketing Training Program skills s
Digital Marketing Training Program skills sgodxzyrox
 
Dashboards y paneles - CP Home - Area de Operaciones
Dashboards y paneles - CP Home - Area de OperacionesDashboards y paneles - CP Home - Area de Operaciones
Dashboards y paneles - CP Home - Area de OperacionesLPI ONG
 
Presented by Sabri international .......
Presented by Sabri international .......Presented by Sabri international .......
Presented by Sabri international .......SABRI INTERNATIONAL
 
3BBE: THE FUTURE OF ECOMMERCE PRESENTATION - LOUIS MALAYBALAY
3BBE: THE FUTURE OF ECOMMERCE PRESENTATION - LOUIS MALAYBALAY3BBE: THE FUTURE OF ECOMMERCE PRESENTATION - LOUIS MALAYBALAY
3BBE: THE FUTURE OF ECOMMERCE PRESENTATION - LOUIS MALAYBALAYLouis Malaybalay
 
The Vietnam Believer_Newsletter_Vol.001_Mar12 2024
The Vietnam Believer_Newsletter_Vol.001_Mar12 2024The Vietnam Believer_Newsletter_Vol.001_Mar12 2024
The Vietnam Believer_Newsletter_Vol.001_Mar12 2024believeminhh
 
Shopclues: Failure & Solutions in Business Model
Shopclues: Failure & Solutions in Business ModelShopclues: Failure & Solutions in Business Model
Shopclues: Failure & Solutions in Business ModelBhaviniSharma12
 
PHX Corporate Presentation March 2024 Final
PHX Corporate Presentation March 2024 FinalPHX Corporate Presentation March 2024 Final
PHX Corporate Presentation March 2024 FinalPanhandleOilandGas
 
Bus Eth ch3 ppt.ppt business ethics and corporate social responsibilities ppt
Bus Eth ch3 ppt.ppt business ethics and corporate social responsibilities pptBus Eth ch3 ppt.ppt business ethics and corporate social responsibilities ppt
Bus Eth ch3 ppt.ppt business ethics and corporate social responsibilities pptendeworku
 
Project Work on Consumer Behavior in Fast Food Restaurants. Their behavior to...
Project Work on Consumer Behavior in Fast Food Restaurants. Their behavior to...Project Work on Consumer Behavior in Fast Food Restaurants. Their behavior to...
Project Work on Consumer Behavior in Fast Food Restaurants. Their behavior to...BilalAhmed717
 
NVIDIA's overall business overview Presentation.pptx
NVIDIA's overall business overview Presentation.pptxNVIDIA's overall business overview Presentation.pptx
NVIDIA's overall business overview Presentation.pptxKrutik Rakade
 
A Comprehensive Case Study on the IL&FS Crisis (final).pptx
A Comprehensive Case Study on the IL&FS Crisis (final).pptxA Comprehensive Case Study on the IL&FS Crisis (final).pptx
A Comprehensive Case Study on the IL&FS Crisis (final).pptxShainaMaheshwari1
 
Shravan Kumaran and sanjay kumaran.pdf..
Shravan Kumaran and sanjay kumaran.pdf..Shravan Kumaran and sanjay kumaran.pdf..
Shravan Kumaran and sanjay kumaran.pdf..ranjithapriya2
 
Wallet Pitch for startup fintech and loan
Wallet Pitch for startup fintech and loanWallet Pitch for startup fintech and loan
Wallet Pitch for startup fintech and loansujat8807
 
unfinished legacy it is a clothing brand
unfinished legacy it is a clothing brandunfinished legacy it is a clothing brand
unfinished legacy it is a clothing brandakashm530190
 
Optimize Your CRM Customization and Beyond
Optimize Your CRM Customization and BeyondOptimize Your CRM Customization and Beyond
Optimize Your CRM Customization and BeyondBoundify
 

Recently uploaded (20)

A Case Study On SQUARE GROUP Bangladesh.pdf
A Case Study On SQUARE GROUP Bangladesh.pdfA Case Study On SQUARE GROUP Bangladesh.pdf
A Case Study On SQUARE GROUP Bangladesh.pdf
 
Mist Cooling & Fogging System Company in Saudi Arabia
Mist Cooling & Fogging System Company in Saudi ArabiaMist Cooling & Fogging System Company in Saudi Arabia
Mist Cooling & Fogging System Company in Saudi Arabia
 
How The Hustle Milestone Referral Program Got 300K Subscribers
How The Hustle Milestone Referral Program Got 300K SubscribersHow The Hustle Milestone Referral Program Got 300K Subscribers
How The Hustle Milestone Referral Program Got 300K Subscribers
 
NewBase 14 March 2024 Energy News issue - 1707 by Khaled Al Awadi_compress...
NewBase  14 March  2024  Energy News issue - 1707 by Khaled Al Awadi_compress...NewBase  14 March  2024  Energy News issue - 1707 by Khaled Al Awadi_compress...
NewBase 14 March 2024 Energy News issue - 1707 by Khaled Al Awadi_compress...
 
Digital Marketing Training Program skills s
Digital Marketing Training Program skills sDigital Marketing Training Program skills s
Digital Marketing Training Program skills s
 
Dashboards y paneles - CP Home - Area de Operaciones
Dashboards y paneles - CP Home - Area de OperacionesDashboards y paneles - CP Home - Area de Operaciones
Dashboards y paneles - CP Home - Area de Operaciones
 
Presented by Sabri international .......
Presented by Sabri international .......Presented by Sabri international .......
Presented by Sabri international .......
 
3BBE: THE FUTURE OF ECOMMERCE PRESENTATION - LOUIS MALAYBALAY
3BBE: THE FUTURE OF ECOMMERCE PRESENTATION - LOUIS MALAYBALAY3BBE: THE FUTURE OF ECOMMERCE PRESENTATION - LOUIS MALAYBALAY
3BBE: THE FUTURE OF ECOMMERCE PRESENTATION - LOUIS MALAYBALAY
 
The Vietnam Believer_Newsletter_Vol.001_Mar12 2024
The Vietnam Believer_Newsletter_Vol.001_Mar12 2024The Vietnam Believer_Newsletter_Vol.001_Mar12 2024
The Vietnam Believer_Newsletter_Vol.001_Mar12 2024
 
Shopclues: Failure & Solutions in Business Model
Shopclues: Failure & Solutions in Business ModelShopclues: Failure & Solutions in Business Model
Shopclues: Failure & Solutions in Business Model
 
PHX Corporate Presentation March 2024 Final
PHX Corporate Presentation March 2024 FinalPHX Corporate Presentation March 2024 Final
PHX Corporate Presentation March 2024 Final
 
Bus Eth ch3 ppt.ppt business ethics and corporate social responsibilities ppt
Bus Eth ch3 ppt.ppt business ethics and corporate social responsibilities pptBus Eth ch3 ppt.ppt business ethics and corporate social responsibilities ppt
Bus Eth ch3 ppt.ppt business ethics and corporate social responsibilities ppt
 
Project Work on Consumer Behavior in Fast Food Restaurants. Their behavior to...
Project Work on Consumer Behavior in Fast Food Restaurants. Their behavior to...Project Work on Consumer Behavior in Fast Food Restaurants. Their behavior to...
Project Work on Consumer Behavior in Fast Food Restaurants. Their behavior to...
 
WAM Corporate Presentation Mar 12 2024_Video.pdf
WAM Corporate Presentation Mar 12 2024_Video.pdfWAM Corporate Presentation Mar 12 2024_Video.pdf
WAM Corporate Presentation Mar 12 2024_Video.pdf
 
NVIDIA's overall business overview Presentation.pptx
NVIDIA's overall business overview Presentation.pptxNVIDIA's overall business overview Presentation.pptx
NVIDIA's overall business overview Presentation.pptx
 
A Comprehensive Case Study on the IL&FS Crisis (final).pptx
A Comprehensive Case Study on the IL&FS Crisis (final).pptxA Comprehensive Case Study on the IL&FS Crisis (final).pptx
A Comprehensive Case Study on the IL&FS Crisis (final).pptx
 
Shravan Kumaran and sanjay kumaran.pdf..
Shravan Kumaran and sanjay kumaran.pdf..Shravan Kumaran and sanjay kumaran.pdf..
Shravan Kumaran and sanjay kumaran.pdf..
 
Wallet Pitch for startup fintech and loan
Wallet Pitch for startup fintech and loanWallet Pitch for startup fintech and loan
Wallet Pitch for startup fintech and loan
 
unfinished legacy it is a clothing brand
unfinished legacy it is a clothing brandunfinished legacy it is a clothing brand
unfinished legacy it is a clothing brand
 
Optimize Your CRM Customization and Beyond
Optimize Your CRM Customization and BeyondOptimize Your CRM Customization and Beyond
Optimize Your CRM Customization and Beyond
 

Team talk-issue-September-2014 kleeneze

  • 1. WWW.KLEENEZE.CO.UK SEPTEMBER 2014 Make this your most profitable Christmas ever Kleeneze changing lives Deliver the best customer service Increase your orders in seconds
  • 2. CONTENTS Editor’s Note Off the top of your head, name three entrepreneurs. Got them? Was Richard Branson one? How about Bill Gates? Were YOU one? The word ‘entrepreneur’ over the past few years seems to have become synonymous with a billionaire living in a ridiculous-sized mansion with a small army of staff to maintain it and a private jet parked on the drive. If that misconception didn’t bring its own set of problems with it, suddenly a whole influx of ‘preneur’ words emerged in the media for you to choose from. Perhaps you are a Mumpreneur or Dadpreneur, who combines running a business with looking after your children. Over fifty? That makes you an Olderpreneur. Graduated from university? Ah, you’ll be a Gradpreneur then. It appears our fascination with labelling people knows no bounds, but while I agree that there are often times that there’s no one-size-fits-all scenario, I don’t believe it’s the case here. The origin of the word ‘entrepreneur’ dates back to the 19th century. It came from the French word ‘entreprendre’ meaning to undertake. Nowadays, the dictionary simply explains it as ‘a person who sets up a business or businesses’. That’s you! “Erm, but I’m only doing this part-time to make a little extra cash,” I hear you stutter. It doesn’t matter. Kleeneze is your business. You have set it up and whether you like it or not, you are an entrepreneur. Good, so we’ve established you’re an entrepreneur and not an impostor. What’s next? Well now you know what you are, it’s time to embrace your new-found entrepreneurial status! Firstly, remember that you’ve become an entrepreneur in order to achieve something in particular. The majority of people who set up their own businesses will have their priorities split in many different directions, so although total focus on your business endeavours would be lovely, don’t beat yourself up about it. You can make it to the top just fine and still have a life! Still feeling the fear? Tell yourself it’s actually excitement. Your body doesn’t know the difference between the two, as they produce the same physical reaction. Your mind interprets that reaction and we all know who’s in control of that! You owe it to yourself to think of yourself as an entrepreneur. Your first step has been to make the choice to alter your life – to make a change because you refuse to put up with ‘more of the same’ for the rest of your life. And some would argue this is the hardest step to take. From now on think of being an entrepreneur in those terms – making a decision and a subsequent action to move towards something better, however you define it. Team Talk is filled with so many different takes on success – for some it’s making their child’s sports day or being able to go on a family holiday, for others it’s having a pension or fulfilling a lifelong ambition. Make success personal to you. Find that reason why and go out there and unleash your entrepreneurial spirit! Xen ia Po ole Xenia Poole Editor in Chief 2 TEAMTALK SEPEMBER 2014 13 19 14
  • 3. CONTENTS SEPEMBER 2014 TEAMTALK 3 10 4 Congratulations! Kleeneze qualifiers set to jet off in style to the ‘city of dreams’ 5 News from Lisa All the latest company news from Kleeneze’s Managing Director, Lisa Burke 6 Kleeneze Shoutout Stories from around the Kleeneze Network 7 At your service You’ve worked hard to build up that customer base, so how do you continue to keep it thriving? 9 Make this Christmas count You’ve got one shot to make this Christmas your biggest and best ever! Take some of these tips from our top retailers and make it happen 14 I felt trapped and didn’t see how things were going to change An inspirational story of battling adversity and how Kleeneze helped change a life 16 How to increase your retail order in seconds If you knew that an extra half an hour or less of your day could earn you an extra £100, would you put the time in? 18 Showcase snaps They say a picture speaks a thousand words, so here’s this year’s incredible Kleeneze Christmas Showcase! 20 I had the best reason ever to make this work Find your reason why and the rest will all fall into place 21 New starter stories The 30 Day Bonus is helping hundreds of new starters on their way 22 Spread the Christmas cheer An extra income always comes in handy around this time of year, so if you’re looking to build your team, read these great tips 24 We beat our personal best The Summer Retail Challenge saw hundreds of Distributors beat their personal best from last year, but why wait until next summer to take the challenge? 27 I have actually achieved something worthwhile and it’s something I can be proud of For many, Kleeneze is far more than just an extra income 28 Period 8 Recognition Congratulations to all our Network achievers in Period 8! 34 Period 9 Recognition Congratulations to all our Network achievers in Period 9!
  • 4. Kleeneze Destinations Congratulations to all our Venice qualifiers! Their months of hard work has paid off, as this month, almost 40 Distributorships received a call from the one and only Michael Khatkar confirming that they had qualified for a place on the Autumn Destination 2014. The qualifiers will be jetting off in style on Thursday 6 November to the city of dreams, Venice. Whilst there, they’ll be staying in the luxurious surrounds of the Bauer Hotel, dining in some of Venice’s most sophisticated and famed restaurants and taking in the sights of this fantastic city in true Kleeneze style. Congratulations to all of our Kleeneze Destination 2014 Qualifiers. 4 TEAMTALK SEPEMBER 2014 Bauer Hotel Alan & Anne-Marie Bennett Mike & Amanda Bibby Andrew Buxton & Laura Kelly Abigail Colclough Susan Coleman & Robert Holdford Sharon & Craig Davis Michael & Jean Day Adele & Jaime De Caso Rob Forster & Ray Aziz John & Craig Hawkes Stuart & Robyn-Lee Heard Carolyn Hornby Rhian & Anthony Jones Asha & Dipam Joshi Muriel & Tony Judson Teresa & Finbarr McCarthy David Miller Heather & James O’Neil Tracey Payne & Harvey Kent Debra & Oliver Pusey Claire & Peter Rea Teresa Reis & Stephen McCormick Kevin Rider & Caroline Gledhill Doug & Sandra Roper Nick & Grace Sassanelli Craig Skellern Stephen Smith & Dennis Chamberlain Christopher & Sarah Smith Marlene & Robert Somerville Paul & Alison Taylor Helen & Andrew Walsh Bob Webb Geoff & Fiona Webb Peter & Myrna Wellock Ian & Sally Williams Craig White Peter & Jackie White Stephen Wilson & Marie Bell Karen & Neil Young
  • 5. Lisa Burke, Managing Director Business update News from Lisa... They say that Christmas is the most wonderful time of the year and, if the feedback and figures that are coming through in the past couple of weeks are anything to go by, for Kleeneze, it’s going to be better than wonderful – it’s going to be spectacular. The past month has been a whirlwind of excitement. We started the season how we meant to go on with an incredible Showcase. Huge thanks again to our amazing speakers on the day – Amanda Bibby, Abigail Colclough, Mark Law, Helen Walsh, Martin Bell and Peter Rea. All gave such inspirational trainings and we’ve received outstanding feedback following the event. If you missed any of them, you can catch up again on Livestream. It will be there for the next month and even if you saw them the first time around, it’s well worth another look! This month also saw our final Venice qualifiers confirmed! Months of hard work has culminated in this wonderful reward, so congratulations to every single one of you. Next stop – Jamaica! These luxury Destinations are only a small part of what Kleeneze can provide for you. Although we find that the majority of people join to earn that little extra income, once they’ve seen the bigger picture, it’s incredible how many of them go on to use this unique opportunity to create the lifestyle they’ve always wanted. That’s why, earlier last month, we created a five minute video showing some of the highlights of these great lifestyles. It’s inspirational and a great addition to your sponsoring arsenal. Speaking of which, not only is Christmas a great time for retail, it’s also when we see team building increase as hundreds turn to us for a flexible opportunity to make some extra cash at this time of year. If you haven’t yet seen the Kleeneze Training Academy, do try and catch it. It’s a great tool to support what you already do. You can read more about it on page 23. We also have put more work into the recruitment site, www.kleeneze.co.uk with a testimonial library, which – once you’ve logged in – you can share with your prospects. Naturally, it’s our busiest retail season and so we’ve got plenty to help boost your orders. The Wipe Out offer on the back page of the Autumn Winter catalogue (also available as a flyer), our new Internet specials, revamped online shops and stunning new catalogues. You can find all this information on the DSA. These really are such exciting times for the business. You may have already seen some of the excitement building regarding our New Year Showcase on Facebook and, yes, we do have some great things lined up for you on the day, but don’t wait! These next couple of months can see all your business plans come together and set you truly on the path towards creating your lifestyle without limits. Get out there and grasp this incredible opportunity. The best is yet to come! Much love, SEPEMBER 2014 TEAMTALK 5
  • 6. Network feedback Kleeneze shoutout A Mini would do nicely! “The 30/30 car challenge is an incredible incentive that Annie and I are really excited about. We are going for the Mini for many reasons. Firstly it will grow our business and naturally increase our income. Helping your team achieve the 30 day bonus is massively important anyway and is what we coach, as it replaces any book loss, increases their income and gives them a sense of achievement. It will also be a really powerful story to prospects, as well as be inspiring to the team. And to be honest we need a new car anyway, so a Mini would do nicely! To keep us on track we are using the Mini fridge magnet that we got from the Showcase and it is great when you can change the number of initiations remaining. The closer you get to zero, the more excited and motivated you get which only has a positive effect to your business. We also have a spreadsheet with everyone on who has achieved their 30 day Bonus and the date they achieved it. On the whole, this is a brilliant incentive and rewards the people doing the numbers and supporting their team. It has given us an exciting goal with a deadline and it’s keeping us really focused and motivated to build our business and to support others to do the same.” Alan and Annie Bennett, Gold Distributors WHAT A WHOPPER! “This is my fourth Kleeneze Chrismas and what a whopper so far. I work my business very part-time but on my first customer drop with the new catalogues I got 36 orders out of 100 customers, totalling almost £600.” Gil Moulding, Silver Distributor 6 TEAMTALK SEPEMBER 2014 “Kleeneze really is like ‘picking up money off the doorsteps.’ I collected this order the other day from a regular customer and it totals £300..WOW! We made £107 from this one order! We love this business!” John Webb, Gold Executive Distributor. Leads to Success “My name is Tracy Giles and I have been a Distributor since the end of January this year. I qualified for the free Kleeneze success leads after sponsoring a person in at the end of July. I was lucky the start date had been backdated! Since then I have gone on to sponsor another 4 people into the business and, amazingly, I qualified for 250 leads all together. The campaign has been a tremendous success in helping me build my business.” Tracy Giles, Silver Distributor The best of both worlds “I was in the kitchen getting our catalogues ready to be distributed and my daughter came in from the living room and gave me a hug, I asked what that was for and she said that she loved me working from home as she gets to see me more, as before when I was working as an engineer I was working 60- 70hr weeks and getting up in the morning going to work before they woke up and coming in just before they were going to bed. Then the 6 weeks holidays consisted of me talking on the phone to them in work whilst they were enjoying days out and a few days holiday away (I used my holidays if I was sick or the children were as we didn’t get paid sick pay). I thank Kleeneze for literally saving me as I get the best of both worlds, which is earning money, loving what I do and also get to spend as much time with my children and wife - our marriage is stronger than ever! Priceless. THANK YOU, THANK YOU!” Chris Howson, Silver Distributor Got something you want to shout about? Let us know at shoutout@kleeneze.co.uk or post it on our Facebook page and you could see your story featuring in our next magazine
  • 7. Did you know that around 80% of businesses believe they are offering a better-quality customer service, but only 8% of customers agree? That’s not the greatest news for any business. Satisfied customers make repeat purchases and recommend the product – and the business – to others, leading to additional sales. You’ve worked hard to build up that customer base, so how do you continue to keep it thriving? Good customer service is all about leaving them happy. Happy enough to order again and pass positive feedback on to others, who may in turn become repeat customers! A lot of providing good customer service is common sense and living by the golden rule of “do unto others as you would have them do to you”. However, the essence of great customer service is forming a relationship with your individual customers, so exactly how do you do that? We put together a list of some of the most important customer service points. Let us know of any others that work for you at teamtalk@kleeneze.co.uk or share it with others on our Facebook page – www.facebook.com/kleenezeofficial. SEPEMBER 2014 TEAMTALK 7 Stand out from the rest At your service You will be judged by what you do, not what you say It doesn’t matter if you really mean what you say at the time, in order to maintain a good customer relationship; you need to keep your promises. If you’ve said you’ll deliver at a certain time on a certain day, do it. If you’re not 100% sure you can, don’t say it. Reliability is one of the keys to any good customer relationship and nothing will annoy your customers more than a broken promise. Be available Even when you’re not available, you need to ensure your customers can contact you somehow. Whether you leave them an email address, a voicemail number, even add them on Facebook, make sure they know they can at least leave you a message at any time. Be helpful – even when you know there’ll be no order at the end of it! We’ve heard some lovely stories in the Network of when you’ve helped your customers out – from opening jam jars to leaping over fences and performing CPR (yes, truly!). OK, one is obviously much more life-saving than the other, but they’re both hugely heroic in the eyes of customer service! Aim to listen to your customers and prospective customers and help them out whenever you can. It will ultimately lead to great pay back. Go the extra mile Throw in some free batteries with a product that needs them or go one step further and actually put the batteries in for the customer. Those extra steps all add up to great customer service. They may not say so, but the customer will notice your extra effort and appreciate it. Anticipate your customers’ needs It’s amazing what you can find out just by listening to your customers and asking some questions. If you can provide solutions to problems, you’re halfway there. Remember, the majority of our purchases are emotional ones rather than logical, so make your customer feel good and you could be on to a winner. Know your products Yes, there are a lot and no one would expect you to know each one inside and out, but familiarise yourself with the catalogue before you get it out to customers. Take note of the offers and best-sellers, so you’re not caught tongue-tied at the doorstep. Use positive language This is a good one for all aspects of life really, but very important when it comes to building relationships. It may seem like a small change in how you say something, but the effects are immeasurable. For instance, instead of saying something like: “That product isn’t available at the moment, but it’s on back order,” try: “That product is going to be available next month. I’ll place an order for you right now and ensure it’s sent to you as soon as it reaches our warehouse.” Where possible, always direct the conversation away from the negative and focus on solutions instead. Take your time You may have another 249 catalogues to get out or another 29 orders to deliver, but your customers will appreciate you taking the time to have a bit of dialogue and if that dialogue takes longer than you’d like, be courteous and do your best to wrap it up on a positive note.
  • 8. Stand out from the rest CHRISTMAS CUSTOMER SERVICE We asked you what you do at this time of year or indeed any other to make your customer service stand out from all the rest. “We always do an end of year newsletter about us and what has happened in our Kleeneze business, such as donations to our charities with all the small change our customers have given us. We also mention things like the Kleeneze Destinations and use it as a sponsoring tool. Last, but not least, we always do a free-to-enter Christmas competition, either a wordsearch or crossword. We have also always done hand-written Christmas cards for all our customers.” Fred and Karen Mason, Senior Distributors “We don’t have customers – we have about 2000 friends. We give a little free gift at Christmas, help any friend that needs items, do little jobs around the house and just anything they ask us to do or help with. Some are really close now and feel like a part of our family.” Jon Bonner, Silver Distributor “We learned very early on that if you don’t look after your customers, someone else will. We do and have done numerous things to look after our customers – from hand-delivering their Christmas cards to their friends, family and neighbours to doing odd jobs around the house and assembling any of their Kleeneze items that come flat-packed. What you put out, you get back ten-fold. One loyal customer, whose mother was also a very good customer, wrote us a very moving letter after her mother died, thanking us for everything we did for her mother. It’s things like that which keep you going when you’ve had a bad pick up and got soaked through in the process! At the end of the day, it’s the customer that pays our bills, so why wouldn’t you value them?” Katrina and Ian Harvey-Winstanley, Gold Distributors 8 TEAMTALK SEPEMBER 2014 “Last year I gave Christmas cards and calendars to my customers. The cards were printed, but I handwrote the customer’s name in each one and put an extra message in each one too. Customer service is all important to me. I treat my customers as I would expect to be treated. I hate unfriendly customer service and will (and have) walk away from a shop if I receive it. I have very high expectations of how I should be treated and I pass that on to my customers. I never quibble about returns and I always try and sort everything out to their satisfaction. Each and every one of them is me, in my eyes, and I try to be as helpful as possible, because that is what I would want.” Neil Dooley, Silver Distributor “I was once told that if I ever set my own business up, I shouldn’t do it to make money, I should do it to make a difference to the lives of every customer. They will then make the money for you. So true! Cheers, Dad, for that.” Craig Skellern, Gold Distributor ASK FOR FEEDBACK We think you’re doing great, you think you’re doing great, but what do your customers think? Unless you ask them, you’ll never know! Don’t be frightened to ask for feedback and while surveys and emails are all very well, nothing beats old-fashioned face-to-face conversation. Questions to ask when it comes to customer service • What can you give customers that they cannot get elsewhere? • What can you do to follow-up and thank people even when they don’t buy? • What can you give a customer that is totally unexpected? We don’t have customers – we have about 2000 friends. We give a little free gift at Christmas, help any friend that needs items, do little jobs around the house and just anything they ask us to do or help with. Some are really close now and feel like a part of our family.
  • 9. Make this Christmas count It’s the busiest, most profitable season of the Kleeneze calendar, and if you aren’t putting your all into your business you could be missing out on potentially staggering incomes. At this time of year, Distributors report sales increases of around 30%. Think about what that would mean to you and your business? We asked some of our top retailers how the Christmas seasons affects their businesses and income, as well as quizzed them for their best retailing tips. SEPEMBER 2014 TEAMTALK 9 Christmas retail tips OUR INCOME INCREASES BY OVER 20% AT CHRISTMAS “We have been in the business for many years now, and retail always increases once the Christmas catalogues are in circulation. Over the last 3 years our average income for Periods 9 to 12 has been just over 20% up on Period 8. Having developed a strong customer base we find that we do not normally need to do extra blanket drops, unless we choose to. We feel it’s important to get the Christmas books out as soon as we can, as customers are likely to see the great choice of products only 3 or 4 times to order in time for the festive season, and many people need to spread the cost of their purchases. Tell customers with a note in the front of the catalogue when the last drop is before Christmas to ensure they get their products in time, and check the Christmas delivery schedule so that you know when you have to place your final order. We post Christmas cards with a catalogue starting at the end of November in order to cover all of our customer base. We will also offer to help the elderly to post their own cards and letters for them if we know they are not able to get out to do it themselves. For new distributors who have not been through a Christmas with Kleeneze we would advise them to make sure that they have sufficient credit and that their account is paid promptly. Take products for demonstration on the doorstep and ask your Upline for the script that will help you get those extra sales. Always ask your customers for help in finding extra team members. Tell them that you’re too busy to do it all alone. Do they know of anyone who could use an extra income? They might surprise you and say "Yes ME!" or at least mention a friend or family member to talk to.” Keith Glass and Margaret Holvec, Bronze Executive Distributors
  • 10. EXTRA ACTIVITY CREATES AN ADDITIONAL £1500 INCOME IN THE RUN UP TO CHRISTMAS “We always look forward to the run up to Christmas as a sky-rocket increase in sales is guaranteed! More sales and bigger order values, means more profit in our pockets. This is our ninth Christmas with Kleeneze and we love this year’s catalogue. We think it’s one of Kleeneze’s best so far with so many fantastic gift ideas for our customers. At the start of the summer, we had customers asking when the Christmas catalogue was launching, so the anticipation has been building already. Although it’s only September, now is the time to have the Christmas catalogue in your packs. If you visit your customers once a month, that’s only 4 times that they will get the chance to buy from the Christmas catalogue. Over the coming months in the run up to Christmas, we up our retail activity by revisiting our customer base more often throughout each period. This gives our customers the opportunity to buy more from us rather than the shops! This extra activity creates an additional £1500 income in the run up to Christmas so is definitely worth the effort and time. When we are due to visit our customers for the last time before Christmas, we always put a handwritten Christmas card through the door as we collect the book. We personally thank them for their loyalty and support and we have found that this has resulted in excellent sales in January too. Christmas 10 TEAMTALK SEPEMBER 2014 is a great time of year to thank your customers and show them that you value and appreciate them. We find that this builds and ensures longevity, loyalty and support year after year. For new distributors, this is such an exciting time of year. Its gives you the best window of opportunity to find your customers more quickly. People are looking to buy now, so ensuring that your catalogue goes through their door regularly and consistently will develop the trust, reassurance of service and loyalty for the years to come. Having a written retail activity plan and schedule for the months ahead ensures you are able to maximise your efforts and build the foundations of your customer base to catapult you into the New Year.” Kira and Andrew Thomas, Senior Distributors OUR RETAIL FIGURE NORMALLY DOUBLES OVER THE FESTIVE PERIOD “We put the Christmas books out as soon as they become available. We find the big advantage with putting them out in September is that more existing and potential new customers open the books and, as you know, if someone looks at the books, there is a good chance they will order or at least start planning what they will order. Those orders generally come in during October and November, which tend to be our best months. With regard retailing activity, we definitely up ours from September to December. Order values tend to be higher, so we present and blanket drop catalogues to find new customers and present special offers to our existing customer base. We will send our customers Christmas cards on the last drops before Christmas, this tends to increase orders and more importantly created customer loyalty towards the distributor. This will be our fourth Christmas in Kleeneze and it’s without a doubt the best time to establish your customer base. With Kleeneze, we coach our new team members to build a customer base that retails a £1000 every 4 weeks. Normally this typically takes 6-8 months to establish. During the Christmas period (September to December) it is quite possible to build a customer base that will retail £1000 every 4 weeks in just 4 months, meaning the following year you can spend more time on really growing your business as your foundations are now built.” Chris & Annette Wright, Silver Distributors Christmas retail tips
  • 11. SEPEMBER 2014 TEAMTALK 11 OUR BEST INCOME CHEQUES HAVE ALWAYS BEEN IN THE LAST QUARTER OF THE YEAR “After 10 Christmases with Kleeneze, we know from personal experience that from now on, it is BOOM time! Our retail will double over the coming months, and our best income cheques have always been in the last quarter of the year. For new distributors it can seem way too early to be thinking about Christmas, let alone placing the Christmas catalogue. However, our customers get to shop with us once a month, so our customers have approximately 4-5 shopping days through our catalogues, and then it’s Christmas. Some of our customers start their Christmas shopping in January and buy stocking fillers and presents throughout the year. In fact, we’ve had several customers buy items from the Just For You catalogue and on delivery, they’ve told us that these are Christmas presents. Naturally some customers will say it’s too early for Christmas shopping, but these same customers will be browsing our fantastic range of Christmas goodies, making their plans, and working out budgets. We increase our blanket dropping too, because while during the rest of the year there are many people who are not interested in our catalogues normally, they will look through the Christmas catalogue and buy from it. We also blanket just with the Christmas catalogue - who do you know who doesn’t need Christmas cards, wrap, table decorations, and stocking fillers? Everyone does, and buying from our catalogues is such a convenient way for people to shop - saves all that hassle with car parking, and queuing at shops. We have also been involved in Christmas table top fares with local pre-schools, and these events have given us the chance to network, and share our business opportunity with lots of people. Each year, we give our lovely customers Christmas cards - we pop them through letterboxes at the same time as we deliver catalogues on the last drop before our Christmas break. We have approximately 800 customers and we handwrite all the cards thanking them for their support and encouragement throughout the year. So many customers really appreciate this, and we receive thank yous well into February the following year. Of course, this helps to strengthen customer loyalty! Our advice to new distributors would be to get organised as it’s a busy time of year, get the Christmas catalogues out right now and give all your customers a hand-written Christmas card. It’s all about doing what you do for the rest of the year but doing more, better, faster, and taking advantage of the seasonal spending that’s going on!” Lucinda Bennett & Nigel Manning, Senior Distributors OVER 30% OF MY PERSONAL RETAIL IN SEPTEMBER IS CHRISTMAS PRODUCT “This is my fourteenth Christmas with Kleeneze, but in my first year in Period 12 I added an extra 4,000BP due to personal Christmas retail. It’s well known now that I have increased my period 12 personal retail by over 15,000BP by mainly hosting Christmas parties that demonstrated our product range at the doorstep. This added an extra £7,000+ to my income for that period. I am therefore, along with countless other people, an example of how this coming season can really affect your income positively. Most people absolutely love the Christmas season and they start shopping EARLY in preparation for the big day. Our current catalogues are the best we have had since 2003. This means the time is once again right to really put the effort in and reap the huge rewards that are awaiting us. I personally know some people who have been buying items from our Just For You range since early summer as gifts for Christmas and ‘putting them by’. I would strongly advise getting your hands on the new Christmas specialogues as soon as possible and get them into your customer’s homes. Do not pre judge – It will cost you money! The proof – last year in my first week of delivering the catalogues between 9 – 12 September, 34.8% of my personal retail was Christmas product. In the same week of 2012 the figure was 37% in 2011 it was 34%. Success leaves clues as we are always saying. I always ‘up’ my retailing activities at this time of year. I usually visit my customers every six weeks. In period 9 and 10 I bring this down to a five week cycle. Then in periods 11 and 12 I take it down to a four week cycle. I further ‘up’ activities by giving most of my customers the Christmas specialogues to keep so that they can ring in orders anytime that suits. It also allows them to make their shopping list in preparation for my next arrival with them. I also drop specialogues into various offices, sheltered housing schemes, shops etc where people work and live. My bank is a very lucrative source of orders at this time of year! Another great tool is to allow your customer to give you a complete list of items and dates of when they want each item delivered so that they can budget their spend. I always use a special Christmas insert for my packs and all specialogues have a sticker on stating that the customer can keep the specialogues and ring me with orders anytime. This year we have the added tool of promoting items on social media and I predict a further increase in my personal orders via this medium.
  • 12. I also give a Christmas card to my ‘core’ customers. I don’t do it to increase orders, I do it just as a matter of courtesy as many of these people have been with me for 14 years now. I did give every customer (1,500) of them one year but I didn’t see a substantial rise in order values in that experiment. I do receive approx 200 cards in return every year. I also blanket drop around my customer base in Periods 11 and 12. Average values are greater than normal times of the year by so doing. My advice to new distributors is to implement the above tips and drop more blanket drop catalogues than normal and reap the rewards. Happy retailing.” Ken Rooney, Silver Executive Distributor I BLANKET DROP FROM MAY ONWARDS TO GET CUSTOMERS FOR CHRISTMAS “Christmas always affects my income. A couple of years ago my retail shot up to over £12,000in 4 weeks, giving me an income of just short of £4,500. On a 4 week cycle, some customers will only get the book 3 times before Christmas – at the end of September, October and November. I blanket drop from May until September to get more customers for Christmas. Jo and I have over 1500 customers, and we send everyone a card. We use Kleeneze cards so as to get volume bonus, which brings the price of the cards down to 4 pence each for us. A very worthwhile investment. Jo handwrites every card to make it more personal, printed ones just seem cold. 12 TEAMTALK SEPEMBER 2014 For new distributors, put as many books out as you can - the more books you do, the more customers you will get, the bigger the income. Plus they will be customers for life. If you don’t have time in the evening to put more books out, then go early in the morning. I did.” Paul Tonkin and Joanne Heeraman, Senior Distributors IF YOU HAVEN’T ALREADY ORDERED YOUR CHRISTMAS BOOKS, DO IT TODAY “This will be our fourth Christmas with Kleeneze and as the song goes, it really is ‘The Most Wonderful Time of The Year!’ (If you listen you will hear Kleeneze distributors up and down the country singing this already). It blows us away every year the difference that the Kleeneze Christmas Catalogue makes to our sales and income; we expect our regular monthly sales to increase by approximately 30% in the run up to Christmas. We remember our first year in Kleeneze and the buzz that surrounded us from established distributors because the new Christmas book was about to be launched. We were both nervous about investing in the Christmas books as we had not long started and also unsure of the advice to “put them out straight away” as we couldn’t imagine that people would want to see them so early (in our naive opinion!). Our fears were unfounded. The books more than paid for themselves and seriously increased our sales, and we found that putting them out straight away was also wise advice. We now know Christmas retail tips
  • 13. that people do buy as early as August and September, in fact several of our customers have already been buying goods from the main catalogue to store away as Christmas presents for many months now. It’s never too early to put the books out - after all, some people will have been shopping for Christmas presents since Boxing Day last year! We have a regular base of customers who we service and as we have built relationships with them we will be asking them all if they have any friends, family or neighbours who they think might like to browse our Christmas catalogues. By providing a regular reliable service all year round your customers have no problem in recommending you and your excellent service. We always handwrite Christmas cards to all of our customers. Even if you have a large number of customers it’s a nice feeling to sit down and handwrite a card thanking them for their custom and many are touched by that little bit of extra customer care. Buy your cards from your own shop and a top tip for you - if you have a lot of customers start writing them now! And make sure you keep a note of customer’s names, so that you can personalise their card. We also use the Christmas Season to do our little bit for charity. We take part in The Vision Group collection of toys for the wonderful Barnardo’s charity, our customers add a toy from our Christmas catalogue to their order and in December all of the toys collected are donated to the charity for distribution throughout Barnardo’s. It’s a wonderful feeling and the customers love taking part. It adds to the magic of the Christmas Season. Our advice to new distributors - If you haven’t already ordered your Christmas books, do it today! You will not regret it. Speak to your successful upline for advice, your own group will be running Christmas Training, don’t miss it as they will have lots of hints and tips to help you have a bumper Christmas. And don’t forget this is your business; you are your own entrepreneur. Put your thinking cap on, there are sure to be imaginative ways that you can think of to boost your sales this Christmas, from Christmas Fairs (now is a good time to book) to coffee mornings for your friends and customers, to offices and schools. There are lots and lots of people who will need to shop for Christmas, let them know they can shop with you and have yourself a Merry Little Christmas Time. Sharon and Sean Deegan, Gold Distributors OUR INCOME INCREASES BY 20% – 30% “After nine years in Kleeneze, we are still amazed at how our business just goes manic at this time of year our income increases by 20 to 30%. We are on a customer base but at this time of year we go over our records and give a catalogue pack to anyone that has ordered with us in the past. We have found that some customers only really order at this time of year. Some customers say it’s too early to start in September and others ask us when the Christmas catalogue will be arriving. For a few years now we have used the ‘spread the cost of Christmas order forms’ (from Bids) and these have proved to be a great success so they are already in the catalogue packs waiting to be put out this year. We found also that if you demonstrate a few products that will increase your sales too. We also offer a 10% discount on all orders over £20 we have found it amazing how many customers’ orders come in at just over £20. We handwrite a Christmas card to all our customers so it is very important to keep your records up to date with their names etc. We also give our customers a personalised calendar. Have a great Kleeneze Christmas!” Terry and Diane Williams, Gold Distributors SEPEMBER 2014 TEAMTALK 13
  • 14. Kleeneze changes lives I felt trapped and didn’t see how things were going to change Out of all the Summer Retail Challenge winners who stood on stage on Saturday 30 August, for one it meant that little bit more than most. Winning the iPad mini, of course, was a great reward, but for John Christian it meant that the new life that he had been dreaming of had officially arrived. “Just turned 26, unemployed, seemingly stuck on disability benefits, lacking in confidence and not doing much from day to day – that was me less than three months ago before Kleeneze changed everything! I’m John Christian and that’s me in the photo with my guide dog, Violet. I’m severely sight impaired (blind) and while Violet has only been with me for a year, my limited vision is something I’ve always lived with, just like my dyslexia. I’ve always wanted to work, but struggled to find something suitable. I felt trapped on benefits and really didn’t see how things were going to change. Then along came Kleeneze. Since responding to an advert included in a catalogue pack just over 8 weeks ago, everything has changed. After being presented the Kleeneze opportunity, I figured that even I could go up and down streets, dropping and collecting catalogues. I wasn’t sure how well it would all work out, but I was prepared to give it a go. I just wanted a bit of part time work and to start earning my own money. The first couple of months flew by. I worked hard and posted a lot of catalogues, but what really worked for me was the Tap & Tell approach. I get to meet lots of people and the results are impressive. Orders started coming in from my first catalogue drop. Within 23 days I had reached £600 worth of orders and achieved the 30 day challenge – the reward, more free catalogues from the Company with which to grow my business. In my first full 4-week Kleeneze period I earned £276.52, including a bonus of £64.27 for reaching the 10% level. I joined the business just in time to take part in the Summer Retail Incentive, needing to achieve £1000 of retail orders over 6 weeks of summer in order to be entered into a draw to win one of 20 iPad minis and maybe even a trip to Venice. I surpassed the £1000 target and qualified for the draw and then thought no more of it – until the Christmas showcase. And what can I say, my first Showcase was just amazing – meeting people, learning more about the business and listening to some really motivational speakers. Then came the draw for the 20 iPad minis and my amazing experiences of the last 8 weeks just skyrocketed. My name was called and I found myself, in a bit of a daze, up on the stage receiving my shiny new iPad mini and taking part in the draw for the Venice trip – I didn’t win the trip, but having never won anything in my life, I was overjoyed about with my new iPad mini. 14 TEAMTALK SEPEMBER 2014 So, now I’m getting out of the house, I’m getting exercise, I’m meeting new people, I have something to do every day, I’m growing in confidence and I’m making money. With Kleeneze, my life has already changed and this is only just the beginning! My thanks go to the amazing Rhino Group, especially Leo and Amanda, Geoff and Fiona and everyone who has supported me. Remember, if I can do it, so can you!”
  • 15. SEPEMBER 2014 TEAMTALK 15 Tap & Tell It worked for John and Tap & Tell can work for you too! Many of our new distributors are finding this system really helps (you may have heard it called ‘presenting’). In fact, in one test we conducted, orders were an amazing 60% larger with four times as many orders! Of course, there are many different methods to building your customer base and all of them work, as long as you are consistent and persistent. The Tap & Tell method, though, continues to see faster results right from the start. Here’s how to do it: POINTS TO HELP: • Remember the catalogue will do the selling for you, so all you’re doing is giving people an opportunity to look at it. • Speak to people with one thing in mind – how would you like to be spoken to? Remember that and let it come across in your voice and tone • Don’t EVER forget to SMILE! • Hand them the catalogue as you start your script, don’t ask or pause • Walk away as you finish your script • If they do not want a catalogue on this occasion, don’t take offence. Ask if you should pop by next time • Keep records so you can easily remember who might want a catalogue next time So why not make your summer full of new customers? Let us know how you get on at teamtalk@kleeneze.co.uk
  • 16. How to increase your retail order in seconds 16 TEAMTALK SEPEMBER 2014 If someone told you there was a really quick, easy and often fun way to increase not only your current retail order, but your retail orders in months to come, would you do it? Of course you would! For the past 8 years, since Silver Distributor Satwinder Sagoo joined Kleeneze, he’s been using Doorstep Demonstrations as a way to increase his income as well as build great relationships with his customers. Formerly a department manager for Sainsbury’s, he was looking for an extra income to help pay off some debts. Just 10 months later, he quit his job to concentrate on Kleeneze and has since become one of Kleeneze’s top retailers. Team Talk caught up with him at the start of the Christmas retail season to find out more about his methods. Really, it’s your enthusiasm that will sell the product, not what you say. Get excited about the product and you’ll soon find yourself saying “I’ve GOT to show you this.” Doorstep demonstrations Are Doorstep Demonstrations something you’ve always done? Yes, always, from the very start. It’s not just at Christmas either; I do it throughout the year with various products. When you need the extra sales, it’s a really simple way to get them. People love it, especially when it’s a more unusual item. The tainless Steel soap was a good one. I also used to show the Granite Angels. I sold around 40 of them in one Period, which gave me an extra £500. Why do you think it’s such a successful method of retailing? I think people look at the catalogues all the time, but giving them the opportunity to actually see the products is something else. You’re speaking to your customers anyway when you deliver their order, so it’s just a little extra effort on your part and they really appreciate it. If you’ve never done Doorstep Demonstrating before, is the Christmas front cover product a good one to start with? Good question. The thing is that people always buy at Christmas, so it’s a good time to try it. For people to see an item physically, it’s easier to get the order. But also, at this time of year, people like gimmicks. The front cover product is something they haven’t seen before. Don’t wait until Christmas, though. It’s not too early to start, because people are shopping for it now. I’ve already sold 7 of the colour-changing Christmas trees this way and we’re only a week into September. Should you only do Doorstep Demonstrations with your customer base? I do it with everyone. I like to treat everyone the same really, whether they’re a customer of mine or not. If you create a sale through Doorstep Demonstrations with a non-customer too, it locks them to you. Is there a certain script you use when demonstrating? I like to make it as informal as possible really. I give them their order and have the product with me. A lot of the time people will ask me about it before I even say anything. Otherwise, I have a chat, make a joke – always remembering to call them by their name – and then say something like: “Before you go, I know you’re busy, but I’ve shown it to everyone else and didn’t want to leave you out.” Another good tip is to mention the price reduction – there often is one. Say it was this, but now it’s only this. Really, it’s your enthusiasm that will sell the product, not what you say. Get excited about the product and you’ll soon find yourself saying “I’ve GOT to show you this.” With products such as the Christmas front cover one that lights up, does it work better presenting them at night time? Ideally products like this are better demonstrated when it’s dark, but I’ve demonstrated them in the summer with success too. In fact, sometimes it’s a good opening to hand the product over to the customer so they can take it inside and have a proper look.
  • 17. Does demonstrating the products to your customers not take a lot of time? Not really, no, and any time it is taking is worth it because of the additional sales. Say it’s taking an extra minute per delivery, but you’ve sold ten products worth £9.99 doing it. That’s an extra £100 onto your retail orders. It’s really worth it, especially for your bonus cheque. We always talk about Kleeneze being a numbers game – well this is just another avenue of that really. The more demonstrations you do, the more you can sell. And if you’re feeling REALLY inventive... Having always procrastinated when it came to the Christmas Doorstep Demonstration challenges, Christina Cann wanted to beat it once and for all. Although she loves doing Kleeneze, the thought of standing in front of someone at the door sent shivers down her spine. However, Christina decided 2014 was her year and it was time to feel the fear and do it anyway. Her decision made, she wanted to beat those nerves, tension and that feeling of being awkward, which some people feel while demonstrating the fabulous products from the Christmas catalogue range. So she donned her Christmas Onesie and went out to do her deliveries, all the time showing it off to her customers! SEPEMBER 2014 TEAMTALK 17 Great idea and well done, Christina! “Well done to my clever wife Sue Boswell who has sold an extra 40 LED canvasses (£600 in extra orders) in the last 2 weeks by simply showing customers the 3 different designs when delivering products, that has earned us an extra £214 without having to put out any additional catalogues.” Andrew Boswell, Platinum Senior Executive.
  • 18. Showcase snaps 18 TEAMTALK SEPEMBER 2014
  • 20. My Kleeneze story I had the best reason ever to make this work “In March of this year, my wife of 10 years told me that we were going to separate. It was a bolt out of the blue and I was devastated. However, there were also my two boys, Charlie (5) and Ben (10) to consider. I knew my future financially was at risk. I work full time managing the Demand Forecasting Team across all of Virgin Media. I had enough to get by, but only just. There was very little ‘play money’ left. For three months, we kept it from the children, as we had been saving for 2 years to take them to Orlando. They were told in mid-July and in August, I moved into my own house just around the corner. I thought, to help out, I would get a second job - be it delivering pizzas or whatever. Then, a piece of paper was popped through my letterbox stating earn £50+ per week on top of your full time job. Light bulbs went off and I emailed the address on the flyer. It was Easter weekend and I had a rare weekend to myself. My football team were playing live on TV later on that day, so an impromptu pub crawl commenced. While I was walking to the first, my phone rang and it was Nick Sassanelli getting back to me about my email. I explained my interest and why it was imperative – even critical – to me that I succeed. I had the best reason ever to make this work – my kids. I received my catalogues the following Monday. I put 50 catalogues out that first night and collected 40 in on the Wednesday I came back. It resulted in £78 in orders. More catalogues arrived and by Saturday I had placed my first order of £350. I was going away on holiday to Florida, so had only two weeks to get my business up and running, but I still achieved my 30 Day Bonus and received 100 free catalogues. The massive high of being on holiday was met with the harsh reality of what I was returning to – but then I realised, no, it’s not a harsh reality – it’s a new beginning! I became more organised with my distribution – had a better process of collecting in, and, despite the fact I drop off and collect only twice weekly, in my first full Period, I hit 10% and sneaked over the £1k mark. Now, a few months in, my customers are becoming friends. Yes, it takes longer to collect if you’re having a natter, but they put their pen to order form easier and are extremely loyal. I am probably working less hours now than when I started out, simply because I found my customer base. Kleeneze has worked for me. Last week was my eldest son’s birthday. We had a massive water fight in the garden, followed by pizza, chocolate, crisps, sweets 20 TEAMTALK SEPEMBER 2014 At that moment the penny dropped why I will give my heart and soul to make my Kleeneze business a success etc. Ben asked me if I could afford it. I explained that I had £30 in my pocket from catalogues that was all mine. He said: “So, dad, the shopping was £32, so that means this party has really only cost £2. At that moment the penny dropped why I will give my heart and soul to make my Kleeneze business a success.” Neil Spedding, Silver Distributor
  • 21. In my first period I completed my 30 day challenge, hit my 10% and was set up for sponsoring with leads hitting my inbox SEPEMBER 2014 TEAMTALK 21 New starter stories “I had a bad experience in my last job and had to go off sick. I did not want to go back due to the harassment I was receiving and I needed to replace my income with something else. Also I wanted a job that fitted around my 2 girls aged 12 and 6 so I could take them to and from school and be at home with them. I achieved my 30 day challenge in my first 3 weeks in the business giving me 250 free catalogues. I also hit my 10% bonus level in my first period. I have earned £250 in my first 4 weeks in the business. This replaces one of my part-time jobs. With the busiest period of the year coming up I hope to earn enough so I can give up both of my previous jobs. Earning £250 has given me the confidence that this business works and is just what I need to help me out of my situation. My daughters love doing the catalogues with me and are happy that I am at home with them. I would say to any new distributors, get out there with as many catalogues as you can as many times as you can so you can get lots of orders, new customers and achieve your 30 day bonus receiving 250 free catalogues. These will help you to get even more orders which will give you the money you want to earn. I also have been selling products on Facebook which have done really well. Look around for items that are current like going back to school products and advertise them to the groups with children. My next goals are to earn £600 per month and bring people into my business. I have had lots of help and support from my upline Kate Joels and Andy Peay who have showed me what to do and what I can have from this business. We are in regular contact which I believe is important so you feel you are supported and part of the team.” Sandra Mackenzie, Silver Distributor “I joined the business at the start of period 9 wanting some extra cash and the freedom to work from home around my young family. I also knew that I quickly wanted to build the business enabling me not to have to return to my 9-5 job after taking time off with my son (although a well-paid job I needed more flexibility). In my first period I completed my 30 day challenge, hit my 10% and was set up for sponsoring with leads hitting my inbox. As advised I went to every meeting and training session including the showcase. I can honestly say that not only is it working for me I am thoroughly enjoying the work and have learnt to dream again. 1 WEEK into period 10 and have sponsored 2 people into the business on track of hitting my target of Gold by period 12. I would also like to add as part of the Imagine group the support and knowledge that is available is awesome and the people are truly inspiring, so a big thank you to my sponsor Chrissy Wright and fellow colleagues of the Imagine and Vision group. Here’s to our success.” Amy Harris, Silver Distributor We love to hear your stories. Email us at teamtalk@kleeneze.co.uk along with a photo and you could see yourself featured in a future edition of the magazine. Earning £250 has given me the confidence that this business works I am thoroughly enjoying the work and have learnt to dream again
  • 22. Spread the Christmas cheer Sponsoring is great all year round but Christmas has an edge, as so many people cannot afford everything they need; far too many people will use credit cards or take a loan that they’re still paying off by next Christmas. Do not under- estimate the power of £50-£100 per week between now and Christmas, this will give people a debt free Christmas that they will truly enjoy knowing it’s all paid for. Warm market is everyone that you know - relatives, friends, work colleagues, your Kleeneze customers. Guess what - these contacts are all free! Use a memory jogger and write down the names of everyone that you know. Never pre-judge as you never know who needs an extra income or wants a change of career/better lifestyle. Home Open evenings, also called Money Parties, are very, very successful. This is when you invite warm market to your house for you to share this opportunity. Invite warm market to local Open Evenings or the next Showcase with you. Be a little creative, ask them to do you a favour and accompany you as you’re driving there on your own and you will buy them a drink. 22 TEAMTALK SEPEMBER 2014 Christmas cards are a fabulous way to share your testimonial with all your friends and family, just pop a copy inside. Christmas sponsoring Ah Christmas! That means mince pies, family get-togethers and a great deal of Christmas cheer, right? Actually, for many, Christmas can be the most stressful times of the year and money worries come right at the top of the list of those stresses. If only there was a way to help... Stephen Smith and Dennis Chamberlain joined Kleeneze around this time of year in 2003. Stephen was a research scientist, working for the same company for 7 years, when his department was abruptly closed. Dennis was a semi-retired mechanic/ lorry driver and was struggling to survive on his pension. They joined Kleeneze, part time, to make a little extra money. Within nine months, they’d gone Gold, had started building a team and were making over £2,000 every four weeks. Since then, Stephen and Dennis have gone on to become known leaders in the Network, qualifying for conferences from Mauritius to Dubai & The Maldives and winning a Mini Cooper on their way up the Sales Plan. Team Talk caught up with Stephen, as the Kleeneze Christmas season gets underway, to find out whether this really is the best season to sponsor and what you can do to make sure you have a bigger, stronger team come 2015. In our experience, we have found that people find Kleeneze in the following ways: 43% Warm Market 26% Advertising – Newspaper and Online 31% Other Activities – Flyers, Shop Ads, Car Sign, DVD, Branded Clothing, Badge, Junk Mail, Social Media, Christmas Cards, Hand-out cards, 3’ Rule, Referrals etc.
  • 23. THE KLEENEZE TRAINING ACADEMY Most of you have a very successful system for sponsoring, as advised by your Upline. We wanted to take as much of that information as possible and create something to support that. So the Kleeneze Training Academy was born. Sponsoring is vital within this business for two main reasons: 1. It allows you to help PEOPLE earn an income and run their own business 2. It helps you build your own business and increase your income. It’s simple really – you build people and then people build the business. The Training Academy presents a unified approach to Kleeneze sponsoring. Hosted by Michael Khatkar and featuring interviews with leaders from across the Network, the Academy takes a look at all methods of sponsoring commonly used in the business from contacting a prospect, through what you can say and how to say it and onto following it up. SEPEMBER 2014 TEAMTALK 23 We are so lucky to have the amazing Lifestyles without Limits brochure and DVD, presented by Angela Griffin. Either hand them a DVD or email and tell them you would very much value their opinion; also if they could email it to all their contacts for you asking if they know anyone who needs a part-time or full-time income, change of career or better lifestyle. Social Media should be used to drip feed your warm market with nuggets of information to cause intrigue and interest, for them to ask you for more information. Share stories of team members Upline and Downline. You have built up trust and rapport with your customers, when delivering their products ask “Don’t suppose you know anyone that needs a good part-time or full-time income, as we’re getting super busy and need more distributors to meet demand?” Christmas cards are a fabulous way to share your testimonial with all your friends and family, just pop a copy inside. For newspaper and online advertising speak with your successful Upline for wording and advice on where and how to advertise. There is a huge list of other activities called “Fish Pond” or “Rods in the Pond”, they all work and would strongly recommend you use all of them as different methods catch the eye of different people. The 3-Foot Rule is an excellent way of generating contacts by just talking to people. Simply just talk to everyone who comes within 3 feet of you, when you’re standing in a queue for example, make small talk about the weather, sports, current events and invariably people will tell you they dislike their job or need more money. Have a short 20-30 second prepared statement of what you do, offer them your personal business card and ask for their contact details so you can forward information to them. For advertising and contacts from all other activities, follow the proven success system of your group, be it appointment or information pack. You must follow up every contact by telephone and build a rapport with them, which means ask questions and listening, get them talking about themselves and find out how Kleeneze can help them. KEY TIPS FOR SPONSORING • Generate lots of new contacts every week • Build Rapport – listen and be honestly interested not interesting • Follow–up every contact • Follow your group’s proven successful system - Duplicate • Nothing Great is Easy – Give it Time • There is a time in everyone’s life when Kleeneze is right for them, now may not be right now for everyone • When your new team members register – Give them the best contact, care and communication - remember how you felt when you first started • Have FUN FUN FUN FUN See for yourself on our YouTube page – www.youtube.com/kleenezehq
  • 24. Retail challenge winners We beat our personal best! Hundreds of Distributors took part in Summer Retail Challenge this year and qualified, meaning that not only did they go into a draw to win an iPad Mini and trip to Venice, but they also built their business up in the process. Team Talk caught up with some of the winners from the draw to ask what they did differently to ensure they beat their personal best. “To ensure we beat our personal best from last year, the first thing we did was display on our PC the figure we had to beat - that was a constant reminder. Secondly, because we were in the middle of school holidays and annual holiday time, we decided to run an incentive for the customers and hid a £10 voucher in 2 catalogues on each round, this encouraged people to open the catalogues and subsequently purchase goods. Once we had done this on each round we then introduced the company incentive flyers for free UPVC cleaner (a very popular product with our customers anyhow), and as we all like freebies, it encouraged larger than usual orders. When we went away for a week we put our catalogues out with a covering letter telling customers they could enjoy browsing for a whole week while we were on holiday (this never fails to produce extra orders) and was sufficient for us to achieve our target retail for the period in question. 24 TEAMTALK SEPEMBER 2014 My previous job as a Social Worker was incredibly stressful and I was frequently ill as a result. I had been a customer of Kleeneze for 15 years buying its products every time I received a catalogue, so when we received a flyer with details of how to join, I jumped at the chance to work for them and to leave my job of 32 years with the council. Tony joined the company a few months later having taken voluntary redundancy from his job with BAE. He was very sceptical at first until he saw the cheques coming in. Being in this business has changed our lifestyle completely, being our own boss is fantastic. We have complete control over our lives, and it gives us the flexibility to spend more time with our grandchildren and to care for our elderly parents and relatives. It also means that Tony and I have been able to spend quality time together and to make some wonderful friendships within the network. We believe everyone is a winner in this business, we all have our own reasons for joining and wealth means different things to different people, so it’s important not to measure your own success with others and beat yourself up for not moving as fast as them. Set your own Goal, and measure your success by achieving those. Don’t follow other people’s dreams and remember to review your goals regularly. Our next goal is to find Leaders for our business so we can continue to enjoy the precious time we have left with our families.” Lyn and Tony Davies, Senior Distributors “We aimed a lot higher than just beating last year’s figure, which made us work harder to achieve that. We did our usual customer base and in between some extra blanket drops to find more customers which is always good for the Christmas run. The best tips for retail are be regular every four or five weeks, keep good records, treat all your customers well, sort out any problems straight away and give excellent service. That helps you have customer loyalty as they always remember good service. I have made a lot of friends that are customers because of Kleeneze, it really is a fantastic business. WE BELIEVE IT’S IMPORTANT TO: 1. Use all the tools available from the company. 2. Be creative with your retail, don’t be afraid to change your routine. 3. Don’t be a secret agent, get your picture and contact details on everything, make sure your customer knows to look out for your picture when a catalogue arrives. (We issue them all with a fridge magnet with our picture and contact details on, we include our picture on Xmas cards etc) 4. Provide exceptional service to customers always be willing to go the extra mile (Tony has fitted toilet seats, light bulbs, front gate hinges, posted letters etc) 5. Allow time to socialise with customers, you may be the only person they have seen all week and they will remember your kindness. 6. As we have been in the business for 12 years we have achieved many of our goals, first and foremost, never having to work for someone else. We enjoy relaxing holidays and this was one of our main reasons for joining Kleeneze...to provide £50 a week extra to finance them.
  • 25. Also always make sure your catalogue bags are changed regular so catalogues look smart. Make sure you deliver as soon as possible, our order goes in on a Friday it comes to us Tuesday and is taken out that day so customers are not waiting long. Look smart, smile and be polite. The incentive was a fantastic way to help get the extra retail and wasn’t really any effort. The reason we started Kleeneze was to earn some extra money and to do something that that would fit in around my son who is in primary school. Kleeneze is now our main income and covers our needs although we do other things as well. I guess you could say the amount of hours we spend doing the work its only part time. We earn around £20,000 per year and are working towards making that a lot higher. Work does come first, we have specific days we go out with catalogues and when we collect them during the school holidays my son comes with us which also teaches him that you have to work and gets him out and about in the fresh air. In the afternoon after we finish I can take him to the beach or down the river or cinema it means quality time with him not a child minder. I can go to school sports and concerts and not miss out on anything he is involved in. We can take days off without having to ask anyone else. The fact that you are in the business for yourself but not by yourself is a bonus our up-line are fantastic and supportive. We have met some amazing and inspiring people in the business that make us want more. Also I (Rose) have spent time in hospital but we have still managed to do the business, if I worked for an employer I don’t think I would still have a job! It really is up to you as it really does work, all you have to do is work it! Our goals are to get to Bronze Executive and above to increase our income for our future and to qualify for a holiday. I can’t speak for Glyn but for me this business has changed my life. It has given me confidence and the guts to want to change myself and become a better person and want to help others do the same.” Glyn and Rose Thomas, Senior Distributor “It all started back in September 09. Ros said ‘I’m going to join Kleeneze’ to which I replied ‘OK’. Tip guys: Never react to shocks. We’d been in networking more than twice before with little success. I went with her to Chantele and Barry’s for the coffee but guess what, I was included in the sign up, my reaction to that being ‘I ain’t doin’ it’. And that’s how it was for a couple of years. Sure I did a bit of this and that to help as Ros worked hard, cracking 10% in the first period round a full time job with unsociable hours. Tip: Effort wins. Fast forward to March 2012 we had a small team at about 13% coming and going like teams do. Frustrated we decided to do something about it. We had heard enough times ‘if you do the work you get the reward’ well, we did the work and December 2012 we were Gold distributors with just shy of £10,000 volume. Tip: If you go for an incentive or a goal, build in cover. Things can go wrong. Ros doubled her usual retail to achieve that. I saw our certificate of income over £1200 and being a logical bloke, dropped my ‘aint doin’ it’ phrase as it no longer made sense. Then like Jericho the walls came tumbling down and we were back in the basement covered in cobwebs SEPEMBER 2014 TEAMTALK 25
  • 26. Retail challenge winners again. Another year in the doldrums but Kleeneze rolled on pretty much without us. Then two things happened almost simultaneously. A new detailed resources site was made available to us, (brilliant tool) and Eric Worre’s book (Go Pro) landed on the mat thanks to Kleeneze’s promotion at the showcase. Tip: Stop blaming, start doing. We are on the way up again wiser now. We work with the people who will work and encourage those who don’t. We know that Kleeneze is a rock solid facility delivering what they say. Anyone can plug in to it and have whatever they want but it’s a people’s business, whether retail or team building. Tip: Study people. They are your market. We have seen Gold and know it works so where next? For me, still working long after retirement age, Bronze will set me free and Ros, some years my junior but light years ahead in networking, SED will free her. Tip: Know where you are going. Drifters lose. I am now in the twenty first century with a mini iPad we won at the showcase (thank you Kleeneze). It took some planning, tracking and a Bank Holiday Monday pick up to get in the draw. More catalogues, more numbers that’s the name of the game. Work smart, be smart, because it’s a people business. I like incentives as they focus the activity. Tip: Change what you do to change what you get. So if you have an unwilling partner keep going as they can change. I’ve got a mini iPad to show people the business ‘nd I’m doin’ it. I’ve told mini it has one year to work with me and make it happen or it’s going in the wheelie bin. Tip: Invest in yourself. As an aside, we haven’t had a proper holiday for years but we’ve got a plan. Work to tick all the boxes on the application form, send it in and see if Kleeneze delivers that too!” Alan Clark and Ros Blunden, Gold Distributors 26 TEAMTALK SEPEMBER 2014 Kleeneze has given us the freedom to live wherever we want to, so we chose to live in another part of the country, over 150 miles from where we started. Proving that Kleeneze works anywhere. “Getting the ipad mini was fantastic. It’s been on our goals list for some time so thank you. To make sure we beat our personal best from last year was really easy. All we had to do was more. Consistent retail was crucial every week. We also kept track on what we needed to do on a weekly basis to achieve our goal. To ensure that we were in the draw we condensed our customer base from 5 weeks to 4, so there were a lot more catalogues going out every week. Our top retail tips for the network are to know your target before the period starts and never waiver from the amount of work that you set out to do. If you fall behind your target you can always do more the next week to catch up. The incentive was great to go for but even if we had not won anything we would have still earned a lot more money. That is the beauty of this business, you virtually write your own cheque-if you want more you do more, simple Before joining Kleeneze I had been working as an electrician installing fire alarms in the South East of England. The stress of commuting in and out of London on packed tube trains and buses, working 9 hours a day, only to come home, eat, have a couple of hours TV, and then getting up and doing it all over again the next day was really taking its toll. I worked Kleeneze in my spare time until I was made redundant from my job. I then decided to just concentrate on doing Kleeneze. Since joining I met Rachel and we got married. She is now involved on a part time basis. We now have a great team of which many have become good friends. Kleeneze has given us the freedom to live wherever we want to, so we chose to live in another part of the country, over 150 miles from where we started. Proving that Kleeneze works anywhere. We regularly earn in the region of £800-£1000 part time every four weeks and our best income for a four-week period is £2673.08. We not only earn fantastic incomes, and have made many new friends, we now have the freedom that comes with not having to go to work for a boss every day, just to make someone else rich. This opportunity has changed our lives beyond belief.” Dean and Rachel Rothwell, Bronze Executives
  • 27. I have actually achieved something worthwhile and it’s something I can be proud of SEPEMBER 2014 TEAMTALK 27 My Kleeneze story “I’ve always worked in the corporate world, working for someone. It was something I never gave much thought to – getting up in the morning, going out to work, sitting for 10-12 hours a day, getting stressed with the job, having to deal with questions all day, all the while being spoken to and treated like some sort of minion. Until I stumbled across the Kleeneze way of life! Through a number of networking opportunities, I met a lovely young lady who is a Kleeneze distributor (who later went onto become my sponsor) and who showed me the business. As the weeks went on, we kept in touch and, as my interest in what she was doing grew, she showed me more of the business and the opportunities that it can present. I was invited along to the local BOM which was a real eye opener and then a few days later I was lucky enough to be invited along to a Vision Group Success Rally. From that moment on, I was hooked. I was still working full time in a very demanding role in a call centre dealing with hotel bedroom reservations - 10 hours a day sitting in front of a computer talking to customers. However, one day I went into work to find that due to the current climate there were redundancies looming. I had only been there a few months, so there would be no big pay out. I spoke with the young lady again that had introduced me to the business a few weeks prior and from that point on it has been all systems go! I received all my kit and made my plan with my sponsor, put out the first 250 books and excitement was looming – finally I was doing something for myself and I was the boss! The next day I went and picked up the books and picked up my first customer and order - £3.98! Still I kept going struggling to understand why a) the people in the local area either hadn’t bothered to put their books out for collection, or b) why they wouldn’t want to order when there are such fantastic items available! When I found another order my heart leapt – and then I saw the amount £12.00! So out of the 250 books out I had an average order of just 6p a book – a little bit disappointing to say the least. However I kept on and on, plodding through and then within a few days I had enough orders to fulfill the minimum order value of £150! On delivery day I was excited to see that I had qualified for 50 free catalogues and they were very quickly made up and dispatched along with their siblings into the various letterboxes of Portsmouth! This process continued for another few weeks and then before I knew it I had done 4 orders and reached my £600 target for the 30 day challenge. I pushed on and on and the next milestone I hit was to achieve my 10%, and then my £1000 soon after. The last 6 weeks have enabled me to spend more time with my 3 year old son, which for me is one of the most important things. This business is a learning curve, but none of it would have been possible without the help and assistance of my sponsor, and the rest of the team. Everyone is helpful, and between them there is so much knowledge that these people are happy to share! One of the most important tips I can give anyone is to follow the plan and the system will work for you. Yes there are poor pickups, ridiculous customers, frustration with not getting books back, but these are small things that we have to overcome – don’t just focus on today as the averages over a period of time are what is important, and if you focus on the activity then the results will follow! My goals for the next few weeks are that I want to achieve my 13% and to have at least one activation – I’m already talking to people to share with them this opportunity and if I can help just one person escape the rat race of the corporate world then I will be happy! As this period comes to an end I can hold my head high that I have actually achieved something worthwhile and it’s something I can be proud of! One of the things I love about Kleeneze is the flexibility of being my own boss, and that there is no limit to what I can earn – I’m looking forward to the future and being a part of this great opportunity for a long time to come! My goal for the future is that I want to spend as much time as possible with my family, whilst working to substantiate an income so that I can eventually retire to Spain!” Ben Griffiths, Silver Distributor The 30 Day Bonus will help you earn FREE catalogues from Day 1 and there is no limit on how many catalogues you can qualify for within 30 days! Every time you place an order of £150 or more in your first 30 days, you will receive 50 Main Books and 50 specialogues. There’s no cap on the amount you can qualify for, so if, in your first 30 days, you do 2 orders of £150 – that’s 100 of each catalogue; if you do 5 orders of £150, it will be 250 of each! Plus, each time, you’ll receive 50 snap cat bags and 100 order forms, meaning you’ll have everything you need, when you need it. As an added bonus, when you complete £600/€720 (500BP) within your first 30 days, we’ll send an extra 50 catalogues with that qualifying order!
  • 28. Recognition Period 8 We believe that recognition is essential. We value all the hard work you put into your businesses on a daily basis and, as such, the next few pages are dedicated to YOU! Here are the names of those whose achievements are very much to be shouted about this Period. In no other business will you find such a recognition and reward scheme! Congratulations to all of you who achieved your goals in Period 8 and, for our new starters, we hope to see your name on these pages very soon! Personal Retail Top 3 1st £10,145 Melissa Squires & Ian Slade 2nd £9,055 Gunta Freidenfelde & Alexander Deas 3rd £8,389 Steven Divito Personal Sales Group Top 3 1st £22,167 Stuart & Robyn-Lee Heard 2nd £19,006 Tracey Payne & Harvey Kent 3rd £15,192 Marie & Jeremy Simmonds New Business Sales Top 3 1st £12,461 Debra & Oliver Pusey 2nd £8,063 Christopher & Sarah Smith 3rd £6,573 Stephen Smith & Dennis Chamberlain 28 TEAMTALK SEPEMBER 2014
  • 29. New Business Sales Distributor Name Sales SEPEMBER 2014 TEAMTALK 29 Recognition Top 50 Period 8 No. Distributor Name Sales Melissa Squires & Ian Slade £10,145 Gunta Freidenfelde & Alexander Deas £9,055 Steven Divito £8,389 Sohail Ahmed £8,064 Kira & Andrew Thomas £5,933 Gary & Esther Watson £5,919 Peter Savidge £5,903 Saddique Hussain £5,721 Paul Tonkin & Joanne Heeraman £5,706 Anthony Mervin £5,539 Karen Hall & Robert Evans £5,107 Margaret & Ian Foster £4,949 Susan Coleman & Robert Holdford £4,840 Martyn Cunningham £4,774 Lindsay Kelly & James Holmes £4,772 Teresa & Finbarr McCarthy £4,625 Chris & Annette Wright £4,508 Ian & Deborah Wightmore £4,412 Sharon & Sean Deegan £4,352 Jeffrey Margrave £4,336 Paul & Gosia Hammond £4,334 Kenneth Rooney £4,292 Brian & Jean Carroll £4,290 Aloys Tata £4,248 Tracey Payne & Harvey Kent £4,192 Kevin Davies & Deborah Parker £4,161 David & Elizabeth Marsden £4,117 Margarida & Lawrence David Gray £4,110 Kate Lee & Nicola Spence £4,010 Lorraine & Mark Collins £3,984 Martin Campbell £3,973 Patrick McKenna £3,958 Sanjay Sharma £3,938 Heather & Graham Williams £3,932 Rhian & E Anthony Jones £3,905 Cynthia & Peter Hayes £3,891 Philip Palmer £3,871 Karen & Steven Glew £3,865 Michael Mc Guinness & Louise Hughes £3,759 Ryk & Beverly Downes £3,751 Angela Fitzgerald & Peter Slinger £3,681 Ian & Rachel Hickton £3,679 Jason Morris £3,677 Keith Glass & Margaret Holvec £3,671 Lucinda Bennett & Nigel Manning £3,632 Angela Wallace & William Lawson £3,576 Satwinder Sagoo £3,554 Nigel Le Long £3,552 Jennifer & Paul Jacobs £3,552 Cicely & Anthony Powell £3,539 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 Personal Retail Personal Sales Group Distributor Name Sales Stuart & Robyn-Lee Heard £22,167 Tracey Payne & Harvey Kent £19,006 Marie & Jeremy Simmonds £15,192 Debra & Oliver Pusey £13,530 Ian & Sally Williams £12,903 Mike & Dawn Gough £11,857 Melissa Squires & Ian Slade £11,396 Samantha Rushton & Dean Worrall £11,199 Karen & Neil Young £10,554 Keith Glass & Margaret Holvec £9,898 Sue Marshall & Bob Dalton £9,757 David & Anne Pemberton-Smith £9,554 Susan Walton £9,421 Teresa & Finbarr McCarthy £9,383 Gunta Freidenfelde & Alexander Deas £9,350 Steven Divito £9,315 Margarida & Lawrence David Gray £9,224 Lisa Crouch & Stuart Cox £9,166 Albert & Caroline Berry £9,146 Peter Savidge £9,129 Kevin Rider & Caroline Gledhill £9,088 James & Jane White £9,068 Michele & Brian Hewitt £9,017 Julie Cotton & Neil Tomkinson £8,962 Peter & Angela Abrahams £8,706 Sohail Ahmed £8,688 Paul & Gosia Hammond £8,385 Sylvia & Gary Green £8,339 Kevin Davies & Deborah Parker £8,138 Claire & Peter Rea £8,110 Raymond & Miriam Turnbull £7,969 Ann & John Coe £7,954 Colin & Sarby Turnbull £7,854 Andrew & Sue Boswell £7,773 Robert & Jacqueline Dolan £7,772 Kira & Andrew Thomas £7,746 Gail & Darren Drew £7,744 Christopher & Sarah Smith £7,720 Lindsay Gonsalves & Daniel Young £7,648 Marlene & Robert Somerville £7,616 Derrick & Maria Longwright £7,351 Stacy & Jonathan Beck £7,325 Lucinda Bennett & Nigel Manning £7,282 Stephen Wilson & Marie Bell £7,264 Kate Lee & Nicola Spence £7,214 Karen Boardman £7,127 Eileen French £7,085 Christine & Adrian Wright £7,078 David Miller £7,049 Sheelagh & Paul Humphries £6,978 Debra & Oliver Pusey £12,461 Christopher & Sarah Smith £8,063 Stephen Smith & Dennis Chamberlain £6,573 Alan & Anne-Marie Bennett £5,295 Heather & James O’Neil £5,261 Rie Pearson & David Heppenstall £5,149 Samantha Rushton & Dean Worrall £5,086 Stacy & Jonathan Beck £4,913 Graham & Janet Holloway-Smith £4,640 Steve & Debbie Roper £3,744 Stuart & Robyn-Lee Heard £3,591 Greig Sampson £3,452 Richard Chantler £3,357 Stuart & Gail McKibbin £3,238 Caroline & Philip Thompson £3,227 Timothy Murphy £3,157 Andrew Robinson £3,145 Victoria & Rowan Sweet £3,108 Sharon & Craig Davis £3,091 Dianne Sturrock £3,011 Beryl & Maxine Wynter £2,999 Christopher Pagett & Rachel Parker £2,911 Robert & Marianna Grinev-Branch £2,893 Peter & Jackie White £2,886 Craig Skellern £2,796 Andrew Buxton & Laura Kelly £2,777 Karen & Neil Young £2,755 Doug & Sandra Roper £2,690 Teresa Reis & Stephen McCormick £2,667 Margarida & Lawrence David Gray £2,536 Robert Hope & Lorna Brown £2,521 Debs & John Kibbler £2,512 Oksana & Richard Chapman £2,467 Hazel & John Noble Stephen £2,431 Lesley & Gordon Whittington £2,373 Mike & Dawn Gough £2,327 Lynsy Jaymes £2,321 Nick & Grace Sassanelli £2,313 Angela Welling £2,283 Tracey Payne & Harvey Kent £2,242 Carol Simpson & Douglas Clark £2,240 Katrina & Ian Harvey-Winstanley £2,218 Darren Bradbury & Charlotte Brennan £2,189 Majella & William McGonagle £2,178 Patricia & Triona Eckford £2,154 Geoff Taylor & Alison Moore £2,116 Paulina Golebiewska £2,078 Muriel & Tony Judson £2,039 Claire & Peter Rea £2,036 Tracy Herron £2,034 This figure will not include break-away Gold Distributors or non-qualifying Gold Distributors (includes all adjustments). This figure includes all new initiations plus their sales from Period 6-8
  • 30. TOP THE 500 No. Distributor Name Sales 30 TEAMTALK SEPEMBER 2014 Recognition Bulk Sales James Curtis 24,067 David Birtwistle & Angela Tonkin 23,776 Debra & Oliver Pusey 23,763 Clare & Martin Whitelock 23,131 Derrick & Maria Longwright 22,295 Roger & Barbara Green 21,873 Gabrielle & Paul Broadstock 21,768 Julie Collier & Peter Richards 21,489 Ron & Judy Speirs 21,177 Clare Ines 21,074 Andrew Ridley & Louise Lee 20,724 Marcell & Joanne Treanor 20,421 Jennifer & Martin Amos 20,413 Debbie Gee & David White 19,639 Ian & Sally Williams 19,518 Alison & Michael Ogden 19,512 Keith Sandland 19,463 Steve Johnson & Rosemary Rowntree 19,091 Wendy English 19,080 Christopher Reay & Lesley Coan 18,652 Stuart & Gail McKibbin 18,640 Gary Cooper & Jackie Norris 18,426 Caroline & Philip Thompson 18,375 Alexandra Tuesley 18,339 Michael & Sandra Laydon 18,203 Teresa Divers & Bryony Hayward 18,193 Timothy & Tina Pace 18,033 Mark & Sarah Wildman 18,033 Stanley & Roy Stewart 17,799 Jay Singh 17,467 Seph Oconnell 17,283 Rhian & E Anthony Jones 16,679 Melanie & Andrew Wilson 16,456 Kerry & Paul Stonall 16,313 Paul Tawn & Clare Bason 16,048 Sunil Popat 16,048 Tracey Payne & Harvey Kent 15,839 Richard Houseago & Vanadis Fox 15,704 Mark Law 15,594 Sakuntla Kalyan 15,125 Eamonn & Anne Roe 15,001 Karen & Peter Flitton 14,951 Tony Fasulo & Julie White-Fasulo 14,375 Jackie & Stuart Bower 14,186 Michael & Jennifer Allsop 14,178 Linda & Ian Stanley 13,972 Chantele & Barry Travis 13,696 Paul & Carolyn Blaxall 13,646 Christine & Jim Foster 13,571 Laurence & Rosemary Wiseman 13,469 Adam Swire & Deborah Heron 13,356 Craig & Linda Lomas 13,328 David Byatt & Janet Smith 13,122 Karen Boardman 13,040 Lorraine & Ian Balcombe 13,027 Christopher Conroy 13,027 Paul Meikle 12,865 Marie & Jeremy Simmonds 12,660 Ram & Joginder Singh 12,570 Helen & Andrew Walsh 12,506 David Pope 12,392 Nicola & Jerome Neville 12,388 John & Janice Halsall 12,327 Christine & Adrian Wright 11,952 David Wilson & Julie Knight 11,952 Joseph & Julie Brame 11,882 Steve & Cathy Chambers 11,804 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 No. Distributor Name Sales Andrew Fountaine & Susan Nokes 11,389 Jim & Claire Dale 11,258 Peter & Sheryl Dutton 11,120 Graham & Lorna Carter 10,985 Arthur & Susan Cuthbert 10,877 Lesley Burroughs 10,839 Carole & James Sunter 10,740 Ivan Darch 10,656 Graham & Georgina Long 10,650 Amelia McHard 10,641 Stephen & Rebecca Gilbert 10,632 Gloria & Clive Davies 10,611 David & Christine Rhodes 10,605 Michael & Janet Wallace 10,458 John Gilham & Wendy Nimmo 10,445 Jillian & Peter Griffiths 10,397 Kevin Sands 10,396 Terry & Jane Hodge 10,340 Elaine & Martin Spafford 10,238 Kimberley Sunter 10,229 Robert & Jacqueline Dolan 10,211 Lucinda Bennett & Nigel Manning 10,159 Tony & Wendy Vallerine 9,955 Sharon & Craig Davis 9,947 Norman & Joanne Grundy 9,646 Georgina & Will Goodger 9,601 Georgina & Phil Gale 9,578 Paul Melville & Victoria Schofield 9,562 Patricia & Triona Eckford 9,545 Melissa Squires & Ian Slade 9,497 Karen & Kevin Marriott 9,449 Denise & Stephen Neal 9,362 Peter & Cheryl Creed 9,361 Samantha Rushton & Dean Worrall 9,333 Sue Phoenix 9,329 Martyn Cunningham 9,220 Lyn & Tony Davies 9,190 John Shearer 9,143 Colin Sadler 9,105 Bob & Diane Goulding 9,020 Sharon Bullock & David Taylor 9,004 Louise Puttick 9,004 Gerard & Claire Tucker-Mawr 8,952 Stephen & Laine Shepherd 8,940 Barbara Margaret Webb 8,727 Sheila & Nigel Fowler 8,638 Anthony & Susan Peacham 8,619 Coleen & Stephen Batchelor 8,582 Angela Wallace & William Lawson 8,486 David & Jenny Gerry 8,436 Kim Atherton 8,435 Peter Neesham 8,320 Daniel & Michelle Marshall 8,288 Keith Glass & Margaret Holvec 8,248 John & Jenny Caton 8,189 John Smith 8,184 Gail & Darren Drew 8,181 Gerry Melanephy & Maureen McLoughlin 8,181 Bev & Dave Townsend 8,163 Pamela Kent 8,145 Kenneth Rooney 8,130 Steven Harding & Narissa Mather 8,064 Conor & Linda Treanor 8,039 David & Paula Arapes 8,002 Oswald Elrick 8,002 Tavis Taylor 7,993 Omran Zaman 7,962 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 No. Distributor Name Sales Linda Brooks & Jason Belverstone 7,920 Colin & Sarby Turnbull 7,891 Clive & Pamela Lennard 7,862 Susan Walton 7,850 Kira & Andrew Thomas 7,830 Jude & Steve Joyce 7,828 Teresa & Finbarr McCarthy 7,819 Gunta Freidenfelde & Alexander Deas 7,792 Steven Divito 7,763 Trevor & Janet Rawding 7,756 Michael & Diane Ruth McCaul 7,744 Louise & Paul Lewis 7,713 Margarida & Lawrence David Gray 7,687 Robert Young & Clare Mears 7,654 Lisa Crouch & Stuart Cox 7,638 Albert & Caroline Berry 7,621 Peter Savidge 7,608 Diane & Geoff Owen 7,586 Iain & Jackie Swanston 7,585 Gareth Daw 7,577 James & Jane White 7,557 Justin Rowe & Tracy Bell 7,552 Michele & Brian Hewitt 7,514 Sandra Ellis 7,508 Barbara Ann & Alan John Peachey 7,485 Michael Godwin 7,481 John Morgan & Gilly Mc Crone 7,463 Ian & Carol Parker 7,336 Ann & John Coe 7,308 Seamus & Clare Houghton 7,283 Peter & Angela Abrahams 7,255 Sohail Ahmed 7,240 Narendra & Kashmir Kalon 7,234 Maria & Shane Treanor 7,103 Jaqueline Mullings & Steven Mee 7,095 Mark Jones & Amanda Wilson 7,084 Robert & Rosemary Annan 7,080 Marion & Anthony Homer 7,073 Gareth & Lynette Tucker 7,068 Harold & Minnie Fulton 7,041 Veronica Nixon 7,030 Jennifer & Stephen Roberts 7,001 Paul & Gosia Hammond 6,988 Paul Tonkin & Joanne Heeraman 6,986 David & Elaine Luke 6,984 Jeffrey & Frances Topple 6,951 Alan Meldrum 6,949 Sylvia & Gary Green 6,949 Neil & Susan MacLean 6,924 Richard Scott 6,919 Maria & Lee Kowalkowski 6,903 Julie Cotton & Neil Tomkinson 6,881 Ryk & Beverly Downes 6,812 Barry & Cecilia Bradbury 6,787 Kevin Davies & Deborah Parker 6,782 Laura McLoughlin & George Kerr 6,753 Robert Wellock 6,732 Brian Mooney & Sharon Treanor 6,703 Lynda Platts & Pauline Bell 6,649 Mary Hession & Geraldine Twamley 6,620 Ann & Philip Linsey 6,598 Terry Hayden 6,598 Graham & Christine James 6,591 Shirley Pere & John Barnes 6,562 Alison & Kevin Thomas 6,549 Jason Morris 6,521 Martin Webb & Toni Yates 6,474 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301