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The Ultimate guide to Enterprise Social Technologies

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Detailed Enterprise Social Network Functionality Requirements

Detailed Enterprise Social Network Functionality Requirements

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The Ultimate guide to Enterprise Social Technologies The Ultimate guide to Enterprise Social Technologies Document Transcript

  • KINSHIP enterprise Pty Ltd Enterprise Social Network Platform Requirements Discussion document for Our Clients Version 1.0 17 Jan 2014 KINSHIP enterprise p 1300 KINSHIP www.kinshipdigital.com ABN: 47 144 475 696
  • Contents Empower, collaborate and transform your organisation with KINSHIP enterprise. Contents ........................................................................................................................................................ 2   Administration ............................................................................................................................................... 3   Overview ........................................................................................................................................................ 4   Establishing the Business Case ....................................................................................................................... 4   Example Value Map (Sales engagement / collaboration) .............................................................................. 5   Service Environment (platforms, process, people) ........................................................................................... 5   Emphasis of Enterprise Social Network: ....................................................................................................... 5   Detailed Enterprise Social Network Functionality Requirements: .................................................................. 6   Authentication ......................................................................................................................................... 6   Blogs ....................................................................................................................................................... 7   Customization ......................................................................................................................................... 9   Files....................................................................................................................................................... 12   Forums .................................................................................................................................................. 13   Groups .................................................................................................................................................. 15   Integration and Add-Ons ........................................................................................................................ 17   Membership........................................................................................................................................... 18   Search ................................................................................................................................................... 19   Security ................................................................................................................................................. 20   Social engagement................................................................................................................................. 21   Tools ..................................................................................................................................................... 22   Wikis...................................................................................................................................................... 24   www.kinshipenterprise.com 2 © KINSHIP enterprise
  • Administration Distribution ORGANISATION Name Position KINSHIP enterprise Thys Basson Project Director KINSHIP enterprise Mike Green CEO Copyright This document remains the property of KINSHIP enterprise. It cannot be copied or disclosed to any party without the express permission of KINSHIP enterprise. Contact Any queries relating to this document should be addressed to: Name: Thys Basson Phone: 1300 KINSHIP Mobile: 0416 513 507 Email: thys@KINSHIPenterprise.com www.kinshipenterprise.com 3 © KINSHIP enterprise
  • Overview Empower, collaborate and transform your organisation with KINSHIP enterprise. With our help, your organisation will collaborate, innovate and achieve great results, while reducing the cost of doing so. • Increase employee efficiency and innovation • Stringent governance to ensure a high adoption of Social with no fear • Nurture a culture of collaboration to break down internal barriers This kind of business advantage is only achievable by adopting innovative and relevant social business strategies and tools. KINSHIP enterprise empowers you and your employees to: • Listen to and better engage internal audiences • Easily and openly communicate with people up, down and across your organisation for productive collaboration and engagement with business goals • Improve agility by connecting with the right people to share information, reducing costs and time to value • Tailor, scale and enhance platform functionality to continue to evolve with business needs and social opportunities The result? An agile, insightful and collaborative organisation. Establishing the Business Case Provide research and collation of subject area with input from you to ensure relevance to your strategic objectives: • Candidate roadmap (e.g. employee onboarding, retention, channel support, learning,...) for implementing the anticipated requirements with alignment to your priorities; • Identification of your ESN business value maps for prioritised candidates; • Assessment of the types of functions which should be delivered via an Enterprise Social Network and their impact on candidate user adoption; • A description of the leading vendor solutions and an assessment of their ability to on your deliver candidate; • Key decision criteria including investment, functionality, speed to market and regulatory / security compliance relevant to each vendor solution; and • Case Studies / research references to support key assertions above. www.kinshipenterprise.com 4 © KINSHIP enterprise
  • Example Value Map (Sales engagement / collaboration) Service Environment (platforms, process, people) Emphasis of Enterprise Social Network: • Social engagement, enabling engagement with community-generated and thirdparty content that enable employees to: o o Rate o Rate and review o Like o Report abuse o Mention users, groups and applications using @ o • Comment Tag content, including the use of #hashtags Employee reputation based on their contributions within the community, including: o Expert authors within groups o Expert contributors across the entire community o Group expertise and roles and rank badges showcased in the user profile www.kinshipenterprise.com 5 © KINSHIP enterprise
  • • Content relevancy based on how others find it valuable (via its crowd-sourced quality score) • More engaging activity stream with in-line video viewing and file viewing, and optional document preview. • More compelling multimedia viewing with video transcoding and HTML5 • Better one-to-one or limited audience private messaging/conversations • Expanded community interaction via mobile devices, including voting on polls, private messaging, liking and discovering experts via showcased reputation • Expanded theming and extensibility options Detailed Enterprise Social Network Functionality Requirements: Authentication Feature Enterprise Social Network Active Directory integration x OAuth provider x Log in with Salesforce.com credentials x Single sign-on modules x Windows Authentication extension x www.kinshipenterprise.com 6 © KINSHIP enterprise
  • Blogs Feature Enterprise Social Network About blog x Add blog or blog post to favourites x Add blogs to existing site x Aggregate/mirror content form other feeds x Anonymous user controls x Atom syndication x Author assignment for mirrored blog feeds x Auto-creation of blog on new user account x creation Blog and file mashups x Blog content pages x Blog database tables are separated for improved x performance Blog theme customization x Blog via email x Comments moderation options x Configurable value for maximum number of x comments per page Configurable value for maximum number of www.kinshipenterprise.com 7 x © KINSHIP enterprise
  • Feature Enterprise Social Network posts per blog Copy content pages x Custom list widgets x Custom post URLs x Email notifications x FeedBurner support x File storage per blog x Managed tag list x Multiple authors x Multiple blogs x Ping service support x Podcasting (enclosure for iTunes feed x generation support) Quick Post x Related content x Recent posts list x RSS syndication of posts and comments x Scheduled posts x Search, sort, and navigate directly to blog x www.kinshipenterprise.com 8 © KINSHIP enterprise
  • Feature Enterprise Social Network Sortable blog list x Spam protection on contact requests x Support for multiple images and attachments x Upload files via content editor x URL snippet support x Writing via Windows Live Writer with Active x Directory authentication Threaded comments x Customization Feature Enterprise Social Network 30-minute time zones and regional variances x Advertisement widget with role-specific viewing x All widgets utilize public API x Background image x Configurable pre-packaged widgets via Control x Panel Configurable widgets (components) across the x site on every page Configure or remove (in Widget Studio or plugin x manager) status message option from Quick www.kinshipenterprise.com 9 © KINSHIP enterprise
  • Feature Enterprise Social Network Post widget Colour of text and links x Content replacement configuration (text x translation to emoticons) Customizable copyright x Customizable email templates x Customizable terms of service x Customize profile fields x Dynamic theming with widgeted UI x Editable key site terms for "group(s)" and x "friend(s)" Email templates use nVelocity extensions and x public API Enterprise theme replaces Evolution2 as x Telligent Enterprise default theme Export themes as new themes x Extensible footers (site, group, blog) x Extensible group tabs x Extensible headers (site, group, blog) x Headers and footers can be imported or x exported from the front UI www.kinshipenterprise.com 10 © KINSHIP enterprise
  • Feature Enterprise Social Network Highlighted featured content widget x Language-specific custom site terms x Localizing default language for site x Lock widgets on user dashboard x Merge customized widget changes selectively via x Widget Studio into factory default widgets as you upgrade from version to version Plugin registration x Silverlight for WMV, VMA, and/or MP3 files x User-configurable dashboard x Widgets converted for configuration in Widget Studio x Widget management UI x Widget Studio widget caching layer x Widget wrapper definition by theme, including the creation of new wrappers www.kinshipenterprise.com 11 x © KINSHIP enterprise
  • Files Feature Enterprise Social Network Add gallery or file to favourites x Download from external site x File count and file size quotas x File database tables separated for improved x performance File download disclaimer x File extension restrictions x File gallery x File ratings x HTML5 support for files x Index files for searchability x Media and video support x Media gallery database tables are separated for x improved performance MP4 embedding x Multiple file upload support x Number of downloads and views x Post comments and tags x www.kinshipenterprise.com 12 © KINSHIP enterprise
  • Feature Enterprise Social Network Quick Post x Related content suggestion x Render files in thumbnails or list view x RSS syndication x Upload progress indicator and multiple upload x queuing Video embedding x Video-encoding x Video height and width auto-detection x Video transcoding x Forums Feature Enterprise Social Network Add threads or posts to favourites x Anonymous user controls x Capture forum thread to wiki x Email subscriptions to forum or forum threads x Embeddable code for Telligent Enterprise-hosted x discussion within an external web site or content management system www.kinshipenterprise.com 13 © KINSHIP enterprise
  • Feature Enterprise Social Network Forum database tables separated for improved x performance Forum moderation x Links to media in forum emails x Merge threads x Move posts to different forums x Multiple forums x Mute threads x Popular post criteria x Post and reply via email distribution lists x Question & Answer (distinction from discussion x forums) Quick Post x Reader's poll support x Related content x Reply posted without page load x RSS for all threads in a forum or a particular thread x RSS for all forum content in a group x Split posts into new threads x www.kinshipenterprise.com 14 © KINSHIP enterprise
  • Feature Enterprise Social Network Suggest an answer and verify an answer x Thread list with sort and filter options x User roles can have different permissions for different forums x Groups Feature Enterprise Social Network Add roles as members x Configurable group role permissions x Contact group owners x Create, edit, delete groups x Custom theme capabilities x Email Digest of group activity x Follow or unfollow groups x Group avatars x Group database tables separated for improved x performance Group-driven navigation x Group forum, blog, media/file gallery (with basic x functionality) www.kinshipenterprise.com 15 © KINSHIP enterprise
  • Feature Enterprise Social Network Group owner can delete group x Group messages x Group wiki x Highlight featured content x Joinless groups x Multiple forums, blogs, media/file galleries, and x wikis (with advanced functionality) Public (open or closed) or private (listed or x unlisted/invite only) groups Quick Post functionality with Ajax x Sub-group hierarchy support x Subgroup navigation drops off top-level groups x User can manage own email digest subscriptions x Widget support x www.kinshipenterprise.com 16 © KINSHIP enterprise
  • Integration and Add-Ons Feature Enterprise Social Network Centralized file storage (a provider-based solution x supporting either the file system or Amazon S3) Language packs x Mail Gateway x Microsoft Lync integration x Microsoft SharePoint integration x RSS and job server x Tag pages marked as "no index, no follow" x www.kinshipenterprise.com 17 © KINSHIP enterprise
  • Membership Feature Enterprise Social Network Account activation options (invitation only, automatic approval, administrator approval, etc.) Activity message list x x Activity story stream with direct engagement and multimedia viewing x Admin-configurable user profile fields and layout x Ban users x Blog/forum/media gallery favourite list x Configurable activity logging x Create, edit, delete users x Customizable user roles x Default friends on user creation x Follow user activity x Lost password recovery methods x Member point system x Member ratings visible to community members x New user welcome message x My Files, My Friends, My Groups x www.kinshipenterprise.com 18 © KINSHIP enterprise
  • Feature Enterprise Social Network Remote avatars x Reply to user status messages x Robust user hover x Site default avatar sets x Tag myself and find other like-minded people x User-specific status messages x User-to-user messaging x User-uploaded avatars x Wiki favorite list x Search Feature Enterprise Social Network Advanced search x Extensible search x Faceted search x Filtering in search results x List of places and content matching search term and content Microsoft FAST search www.kinshipenterprise.com x x 19 © KINSHIP enterprise
  • Feature Enterprise Social Network Search by all user profile fields x Search by username x Search for comments x Search for groups x Search for status messages x Search indexing x Search must be installed x Search pages marked as "no follow" x Search results show forum thread status x View users by role x Word wheel for search results based on what you're typing x Security Feature Enterprise Social Network IP address banning x HTML scrubbing required for comments x Log important events to the Windows event log x instead of only to internal event log Spam blocker tools www.kinshipenterprise.com x 20 © KINSHIP enterprise
  • Feature Enterprise Social Network User banning x User impersonation x Username filters x Word replacement filters x Social engagement Feature Enterprise Social Network @Mention support x #Hashtag support x Activity stream x Comment on posts and other comments x Conversations x Engagement with third-party content x Extensibility to third-party applications x Friends x Like posts and comments x Quality author scoring x Quality content scoring x www.kinshipenterprise.com 21 © KINSHIP enterprise
  • Feature Enterprise Social Network Rate posts and comments x Employee can upload user file in status message x Employee can start conversation with friends from conversation list x Report abuse on all types of content x People reputation for expertise x Tools Feature Enterprise Social Network Add widget controls x Additional configurable site permissions x Administrator-only dashboard tab x Aggregate behaviour controls x Application caching x CSModules are configurable via plugin x Configurable auto-delete task for activity messages x Conversation pages load 40x faster due to reduced real-time markup translation Core API build for Related Content widget exposed in public API www.kinshipenterprise.com 22 x x © KINSHIP enterprise
  • Feature Enterprise Social Network Custom navigation x Email domain controls x Event logs x Exceptions report x Exceptions report page shows server where an exception occurred x File folder management x Google Analytics support x Internal API queues and schedules tasks x Jobs report x Licensing counts only active and banned users x License management x Message database tables are separated for improved performance Product meta tags to show major version no. and license type x x REST API support x Send mass email x Support of non-production licenses x Support of wildcard domains x www.kinshipenterprise.com 23 © KINSHIP enterprise
  • Feature Enterprise Social Network Tasks must run in Job Scheduler x URL redirect support x Version-specific licensing x Widget-specific markup moved to theme-specific x implementations Wikis Enterprise Social Feature Network Add wiki or wiki page to favourites x Basic wiki syntax support x Capture from forum thread x Comments x Default wiki for a group and default page for a wiki x Delete page and recovery x Email notifications for changes to wikis x Embedded images/video x In-page table of contents with anchors and anchor linking Lock pages www.kinshipenterprise.com x x 24 © KINSHIP enterprise
  • Enterprise Social Feature Network Move wikis between groups and sub-groups x Multi-level table of contents x New page creation and edit x Quick Post x Ratings x Related content x Revert page to previous version x Revision history with comparison x Style sheet for printing x URL linking x Wiki database tables are separated for improved performance x Wiki editing conflict resolution x Wiki page autosave x WYSIWIG editing x www.kinshipenterprise.com 25 © KINSHIP enterprise