Transcript of "KINSHIP digital Social CRM ( InsideView for MS Dynamics )"
KINSHIP digitalIntroduction to Social CRM
Agenda• KINSHIP digital Introduction• InsideView Dynamics Overview• InsideView Demo• Other opportunities
Company Overview KINSHIP digital is a social media consultancy that specialises in understanding, developing and protec9ng its clients’ reputa9on, brands, businesses and people in Social Media. 3
IntroductionKINSHIP digital is a social consultancy specialising inunderstanding, developing and protecting its clients’ reputation,brands, businesses and people in Social Media. We help our clients to:• Develop a set of proven rules and frameworks for Social success • Reap measurable, predictable results and signiﬁcant ROI from their Social activity• Stay connected to their customers in a way that is both time and budget -efficient • Gain up-to-the-minute customer insights for increased sales, improved service, faster product development and more effective marketing• Listen, understand and act on Social conversations on a large scale• Harness the power of Social to understand their customers, competitors, and their market• Transform their existing operational systems and infrastructure into a differentiated customer experience 4
Services EXECUTE OPERATIONALISE THE SOCIAL BUSINESS CENTER OF EXCELLENCESOCIAL SOCIAL CUSTOMER DIGITAL MARKETING SALES SERVICE PR & COMMSü Social Marketing ü Sales Insights ü Rapid Social ü Online Reputation Insights Support Response ü Competitive Managementü Rapid Social Intelligence ü Seamless Customer ü Crisis Marketing Experience ü Lead Response Management Response Centre ü Peer-to-Peer ü Proactive PR/ü Social Campaign Crowd-sourced Comms Tracking Supportü Social Event Management @Michae1Green"
Key Features in Demo1. Aggregated company and contact informa9on from many sources 2. Social Media and Social Proﬁles/Networking 3. Smart Tools • Smart Agents – “alerts” • Smart Connec9ons – beyond LinkedIn • List Building • Account/Contact sync into CRM | SLIDE :13
InsideView For Microsoft Dynamics CRM • Company Info • Contacts • Alerts • Social Media • Social Networks • Family Tree • Competitors • Sync to CRM • List building FREE! 5 minute Install Dynamics Marketplace Partner of the Year 2011 CRM 2011 and 4.0 | Within Accounts, Leads, Contacts, & Opportunities
Daily Watchlist Email Alert Be the first to know…Watchlists for prospects, customers, and competitors | SLIDE :17
Contact data, alone, gets you to the door. InsideView gets you Inside. u Inside the prospect’s world u Inside their social networks u Inside the issues that matter to their business o Past the gatekeepers o Past the noise o Past your competition
Key Beneﬁts• Expert sales preparation (fast and effective)• Higher win rates• Faster CRM Adoption• Reduced spend on multiple data sources “InsideView Users are more successful” CSO Insights, 2011
InsideView Value Proposition: Its about more than just business card data 20
A particular slide catching your eye?
Clipping is a handy way to collect important slides you want to go back to later.