Kh thompson resume080910
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Kh thompson resume080910 Kh thompson resume080910 Document Transcript

  • KENISHA HEATHER THOMPSON EDUCATION Webster University, Louisville, KY M.A. Media Communication May 2011 Boston University, Boston, MA Paralegal Certification, August 2008 Spelman College, Atlanta, GA B.A., English/Pre-Law, August 2003 PROFESSIONAL ORGANIZATIONS: American Business Women’s Association Kentucky Chapter of the Black MBA Louisville Film Association Association National Association for the Advancement of Columbus Jazz Society Colored People (NAACP) Columbus’s Spelman Alumnae Association National Council of Negro Women (NCNW) (Recording Secretary 04-06) National Urban League Louisville Chapter Gilda’s Club – Associate Board Member Project Rebound for Inner-City Youth (Advisory International Documentary Association Board Member) 2004-6 International Society for Travel Writing Social Media Club of Louisville Iota Phi Lambda Business and Professional The International Food, Wine and Travel Writers Sorority, Inc. (Columbus, GA Beta Zeta Association (IFWTWA) Chapter) (Journalist 05-06) Toastmasters International "Humana's Guiding Junior League of Louisville (Committee Chair) Voices" (President) EMPLOYMENT Humana Louisville, KY Jun 2006-present Business Project Analyst. Responsible for creating, managing, and analyzing projects for Humana’s Spending Account Administration (SPAA) Division. Knowledgeable in both project methods: Agile and Waterfall. Responsible for holding brainstorming sessions with associates within my division to generate ideas to make internal and external business flow smoothly. Work with Information Technology (IT) after gathering ideas from associates to implement ideas to turn into projects. Work as both Project Manager and Analyst to facilitate projects from start to finish, which includes: facilitating sprints, turns, and training sessions. Create training material based off the brainstorming session and maintain portal, which serves as a hub of information for internal associates and members. Select associates affected by the proposed turn to serve as subject matter expert testers to provide IT with suggestions to and results of their testing. Created portals to help employers both manage their company’s contributions in real time as well as reports showing employee spending account activity. Created national sales training requirements and documents based on the insurance agents role within Humana. Presented portions of training information to peer review committee and executive insurance agents. Created website for delivery of training information. Created presentations for management. Maintain training materials and controlled versioning of updated documents. Maintain monthly associate engagement brainstorming session entitled, “What’s the Big Idea” and report trends, needs, and issues to leadership. Work with Information Technology (IT) on projects with budgets averaging six-figures. Coordinate Six Sigma Green Belt projects and participants. Responsible for creation of and maintaining departmental updates through the SPAA newsletter. American Family Life Assurance Company Worldwide HQ (Aflac), Columbus, GA. Nov 2003-May 2006 Communications Specialist III. Responsible for communication with internal and external Flexible Spending Account’s (Flex One) customers. Internally responsible for keeping the Flex One department knowledgeable of IRS updates and changes made through the Employee Benefits Institute of America (EBIA) to current processes/procedures, Six Sigma ratings, create work-flows and presentations, Flex One Emergency Updates, creating manuals for training material and departmental continuity, responsible for collaborating with Flex One’s Financial/Call Center/Claims departments on updates, and maintaining Flex One’s intranet. External communications includes: creating brochures, letters to participants/agents/point of contact, HTML maintenance, media PR, and writing articles for the Aflac Employee Matters Publication. Proficient in: Microsoft Word, Works, PowerPoint, Visio, Excel, SnagIt, Publisher, Project, OneNote, Adobe, Pacer, LiveNote, and CaseMap. 817E East Muhammad Ali Blvd • Louisville, KY • (706) 315-5819 • KHThompson1980@gmail.com