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Lecture 2a: Vendors/Suppliers

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Collection Development portion of course offered in Nov-Dec 2005 at Temasek Polytechnic, Singapore

Collection Development portion of course offered in Nov-Dec 2005 at Temasek Polytechnic, Singapore

Published in: Economy & Finance, Business

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  • Transcript

    • 1. Lecture 2a: Vendors/Suppliers Development and Management of Collections
    • 2. Vendors/Suppliers
      • Objective: To know how published information is distributed or disseminated in the marketplace
      • Coverage:
      • Definition of a Vendor/Supplier
      • Why use Vendors?
      • Types of Vendors/Suppliers
      • Vendor/Supplier Services
      • Vendor/Supplier Evaluation and Selection
      • Vendor/Supplier Contracts and Licensing Agreements
      • Maintaining Good Vendor/Supplier Relations
    • 3. 1. Definition of a Vendor/Supplier
      • Sometimes called agent, dealer, supplier, bookseller, jobber
      • Sells materials in various formats and languages
    • 4. 2. Why use Vendors?
      • Efficiency
        • Single point of service rather than deal with individual publishers
      • Financial advantages
        • Discounts
        • Credit terms
        • Delivery charges may be waived
      • Extra services
        • Access to bibliographic database
        • Catalogue records
        • Physical processing (ownership stamps, barcodes, call no. labels, security tagging)
    • 5. 3. Types of Vendors/Suppliers
      • Wholesaler
        • Also known as jobber, library vendor
        • Buy from publishers and sell to libraries
      • Retailer
        • Bookstore
        • Internet bookstore
      • Publisher
      • Agent
        • Representative of publishers
    • 6. 3. Vendor/Supplier Services
      • Basic services
        • Customer service
        • Financial matters
      • Reporting services
        • Management reports on current and historical expenditure
      • Computer/automated services
        • Online database for pre-order checking and ordering
        • Information on availability
        • Online claims and reports
        • Electronic ordering and invoicing
      • Special services
        • Niche area
        • Alerting service for new materials
        • On approval/inspection copies
        • Licenses for electronic materials
    • 7. 5. Vendor/Supplier Evaluation and Selection
      • Performance evaluation
        • Support vendor selection
        • Objective review of performance
        • Improve communication with vendor
      • Factors
        • Fulfillment rates and average speed of supply
        • Order status reports
        • Prices and discounts
        • Handling of problems
        • Hit rate and accuracy of online database
        • Alerting/approval service
    • 8. 6. Vendor/Supplier Contracts and Licensing Agreements
      • Types of contracts/licenses
        • Shrink-wrap
        • Click-on or click-through
        • Contracts
      • Negotiating contracts/licenses
        • Definition of users – walk-in users, external members
        • Confidentiality – price, users (usage statistics without identifying individual patrons)
        • Governing law?
        • Perpetual access?
        • Terms of payment and termination
        • Acceptable and prohibited use, copyright and fair use
      • LIBLICENSE ( http://www.library.yale.edu/~llicense/ )
    • 9. 7. Maintaining Good Vendor/Supplier Relations
      • Ethics regarding vendors
      • Communications with vendors
      • Good business practices
      • Negotiating with vendors