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Shared Services Canada - Transformation Initiatives
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Shared Services Canada - Transformation Initiatives

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Benoit Long, Senior Assistant Deputy Minister, Transformation, Service Strategy and Design at Shared Services Canada (SSC), provides an update on the Department’s transformation initiatives and share …

Benoit Long, Senior Assistant Deputy Minister, Transformation, Service Strategy and Design at Shared Services Canada (SSC), provides an update on the Department’s transformation initiatives and share information on the SSC transformation model that will enable the government to generate savings, increase security, and improve services to Canadians. Mr. Long explains how engagement, within the Department, the government and with the industry, is intrinsic to harnessing a more effective technology platform for the Government of Canada and to SSC’s ability to achieve the desired outcomes.

Published in: Technology, Business

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  • 1. IT Service Transformation – a View from inside the Government of Canada Government Technology Exhibition and Conference (GTEC) October 9, 2013 Ottawa Convention Centre Room: Room 210, 2nd Level Time: 11:00 a.m. – 12:00 p.m. Benoît Long Senior Assistant Deputy Minister Transformation, Service Strategy and Design
  • 2. Outline • Background and Context • A Year in Review • Shared Services Canada (SSC) Transformation Timelines • SSC Realities 2
  • 3. Shared Services Canada Background / Context Budget 2011 A New Organization with an IT Focus STANDARDIZE Raison d’être  Reduce costs  Improve security  Maximize efficiencies  Minimize risks CONSOLIDATE RE-ENGINEER 3
  • 4. A Year in Review EMAIL • Transformed the procurement process • Completed the procurement process with industry • June 25, 2013: contract awarded to Bell and CGI Systems TELECOMMUNICATIONS • June 2013: Cabinet support for Transformation Plan • July 9, 2013: hosted Industry engagement day for GC Network and Wide-Area network • Implemented Government Enterprise System (GENS) in 130 of 3850 buildings DATA CENTRES • June 2013: Cabinet support for Transformation Plan • July 17, 2013: hosted industry engagement day on data centre platform • Developed concensus between SSC and industry on fundamental directions on technology and service orientation • Centre de données Ouest de Quebec: created horizontal teams across SSC; opening of first development data centre coming soon CYBER AND IT SECURITY • January 2013: launched two-step procurement process to strengthen the supply chain integrity 4
  • 5. Data Centre and Networks Target End State Simpler, Safer and Smarter Cyber threats Allies (International) Internet Canadians Businesses Virtual Private Cloud Governments Regional and International Carriers (377 000 users; 3 580 buildings) 3 580 buildings Production XYZ Production XYZ Production X Production Y Business Continuity Security Enterprise Enhanced Enterprise Security GC Network GC Network 377 000 users Sensitive Data Enclaves Supercomputer Geographic Diversity • Six data centres in pairs for high performance and availability • Data centres in diverse locations for disaster tolerance Third Pair Development Development ABC Mix of ownership Reuse of existing Crown real property assets • Public-private partnerships (P3s) • Outsourcing ownership and maintenance to the private sector • 5
  • 6. Transformation Timelines Fiscal Year (FY) 13/14 Q1 EMAIL & BB10 Q2 Q3 Wave 0 complete EMAIL Q2 Strategy for Multi-Tenant buildings & trusted source guests GC Service Established CYBER SECURITY IT SECURITY Security Operations Centre Release 1 Managed Security Service Contract Award & Migration GC SECURE INFRASTRUCTURE Q4 Q1 Q2 Q3 Q4 Wave 3 complete BB10 rollout complete McDonald Cartier Data Centre / Development 2 Refurbishment Complete Borden / Production 1 Expansion Complete Production 4 Established Production 3 Established Supercomputing Consolidation Complete Pilot Contract Award (s) Contract Award Security Operations Centre Release 2 Building-by-building migration begins Migration Complete Migration Complete Migration to enterprise services (Contact Centre Infrastructure and Toll Free Services Building-by-building migration begins Network Security Transformation Plan Consolidation Complete Migration Complete Migration Complete Security Operations Centre Release 3 Identity Credential Access Mgmt Release 1 Consolidate / Migrate Release 2 / Initiate Consolidation Pilot Business Case SUPPORT SERVICES PROVISIONING SERVICES FY FY FY 17/18 18/19 19/20 FY 16/17 Q3 Building-by-building migration begins Contract Awards HOST. IP - VOICE WORKPLACE TECHNOLOGY DEVICES Q1 Science Data Centre Replacement Complete CONTACT CENTRE CYBER & IT SECURITY FY 15/16 Q4 Production 2 Established GCNET WAN CONFERENCE Q3 Centre Données Ouest Quebec / Development 1 Complete Borden /Production 1 Interim Established PRODUCTION WIFI / LAN VIDEO- Q2 Wave 1 Wave 2 complete complete SCIENTIFIC NETWORKS FY 14/15 Q1 Pilot (SSC, TBS, Foreign Affairs and Trade Development Canada Execute Wave 1 BB10 DEVELOPMENT DATA CENTRE Q4 Pilot Contract Award Software Service Design Software Sourcing Strategy Hardware Service Design Hardware Sourcing Strategy 6
  • 7. Transformation Timelines – Email and BB10 FY 13/14 Q1 EMAIL & BB10 Q2 Q3 FY 14/15 Q4 Wave 0 complete Q1 Q2 Wave 1 complete Q3 Wave 2 complete FY 15/16 Q4 Q1 Wave 3 complete EMAIL BB10 Pilot (SSC, Treasury Board Secretariat of Canada, Foreign Affairs and Trade Development Canada) Execute Wave 1 BB10 rollout complete 7
  • 8. Transformation Timelines – Data Centre FY 13/14 Q1 DATA CENTRE DEVELOPMENT PRODUCTION Q2 Q3 FY 14/15 Q4 Q1 Q2 Q3 FY 15/16 Q4 Q1 Centre Données Ouest Quebec / Development 1 Complete Borden / Production 1 Interim Established Production 2 Established SCIENTIFIC 8
  • 9. Transformation Timelines - Networks FY 13/14 Q1 Q2 Q3 FY 14/15 Q4 Strategy for Multi-Tenant buildings & trusted WIFI/LAN source guests CONFERENCE CONTACT CENTRE HOSTED IP VOICE Q2 Q3 Q4 Q1 Building-by-building migration begins NETWORKS GCNET WAN VIDEO- Q1 FY 15/16 Pilot GC Service Established Building-by-building migration begins Migration to enterprise services (Contact Centre Infrastructure and Toll Free Services) Contract Award (s) Building-byContract building migration Award begins 9
  • 10. Transformation Timelines – Cyber and IT Security FY 13/14 Q1 CYBER & IT CYBER SECURITY SECURITY Q2 Security Operations Centre Release 1 IT SECURITY GC SECURE INFRASTRUCTURE Q3 FY 14/15 Q4 Q1 Q2 Security Operations Centre Release 2 Managed Security Service Contract Award & Migration Q3 FY 15/16 Q4 Q1 Security Operations Centre Release 3 Network Security Transformation Plan Release 2 / Initiate Consolidation 10
  • 11. SSC Transformation Timelines – Workplace Technology Devices FY 13/14 Q1 Q2 WORKPLACE SUPPORT TECHNOLOGY SERVICES DEVICES Q4 Industry Day Q1 Q2 Q3 FY 15/16 Q4 Q1 Pilot Business Case Pilot Contract Award Software Service Design PROVISIONING SERVICES Q3 FY 14/15 Software Sourcing Strategy Hardware Service Design Hardware Sourcing Strategy 11
  • 12. Shared Services Canada Realities SSC hosts multiple engagement activities with partner organizations and industry which help review and refine its transformation plans • Consolidation • Standardization TRANSFORMATION • • • • Governance Timeliness Complexity IT Infrastructure Roundtable ENGAGEMENT Forums / Events: • CIO Council, Public Sector CIO Council • CIO Forum • Government Technology Exhibition and Conference (GTEC) • Executive Summit, Developing Professionalism in Informatics (DPI) • Public Sector Chief Information Officers Council (Canada) COLLABORATION • Procurement • Smart Sourcing • Solution & Outcomes Focused • Innovation • Change Management • Architecture Framework Advisory Committee SSC Consults: • SSC’s 43 Partner departments/agencies • Industry – Industry Engagement Days – IT Infrastructure Roundtable and Advisory Committees • Bargaining Agents 12
  • 13. Thank you! 13