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Sh d S i C d (SSC)Shared Services Canada (SSC)
GCNet WAN Services
Industry Day
July 9, 2013
EDRM # 1807240
1
GCNet Industry Day
Industry Day Objectives
• Share plans with industry suppliers and engage in a dialogue 
regarding GCNet Wide Area Network services and Service 
Delivery OptionsDelivery Options
• Explain the proposed “Collaborative Procurement Solutions” 
approachapproach
• Address the Cyber Security Supply 
Chain ThreatChain Threat
• Elicit feedback  from industry on the 
S i D li Hi h A il biliService Delivery, High Availability, 
Contract Period and
Pricing Options
2
GCNet WAN Services Industry Day
Agenda
TIME PRESENTER DESCRIPTION
1:00 ‐ 1:05 pm
Jean‐François Lymburner
DG Service Strategies and Transformation 
Opening Remarks & 
Industry day Objectives
Benoît Long1:05 – 1:45 pm
Benoît Long
SADM, Transformation, Service Strategy & Design, SSC 
SSC Transformation Overview 
1:45 ‐ 2:45 pm
Michel Fortin
DG, Telecommunications Transformation Program, SSC
GCNet ‐ Wide Area Network Overview 
2:45 ‐ 3:00 pm Break
3:00 ‐ 4:00 pm
Patrick Mountford
Director, Cyber Security Strategy, Cyber and  IT Security 
Transformation Program, SSC
C
Supply Chain Integrity3:00  4:00 pm
Carey Frey 
Director, IT Security Strategic Relationships Office, 
Communications Security Establishment Canada
Supply Chain Integrity 
4 00 4 30
Stéphane Richard Collaborative Procurement 
4:00 ‐ 4:30 pm
p
Senior Director, Information Technology Procurement, SSC  Solutions Approach 
4:30 – 4:45 pm
Jean‐François Lymburner
DG Service Strategies and Transformation, SSC 
Questions and Answers 
J F i L b
3
4:45 – 5:00 pm
Jean‐François Lymburner
DG Service Strategies and Transformation, SSC 
Recap / Closing Remarks
GCNet WAN Services Industry Dayy y
Shared Services Canada (SSC)
Transformation OverviewTransformation Overview
Benoît LongBenoît Long
Senior Assistant Deputy Minister,
Transformation, Service Strategy & Design
Shared Services Canada
July 9, 2013
4
EDRM # 1805230
SSC Transformation Overview
Agenda
• Industry Day Objectives / Key MessagesIndustry Day Objectives / Key Messages
• SSC Background, Strategic Vision & Principles
T f ti Obj ti & B k d• Transformation Objectives & Background
• Transformation Timeline & Approach
• Stakeholder Engagement
• Wrap up
5
SSC Transformation Overview
Industry Day Objectives / Key Messages
“ Engaging with others outside our institution—other levels of government, industry, academia, non-
governmental organizations, and individual citizens—is also essential to our work. These diverse
partners can help to identify and implement practical, effective solutions that get results. We need
to develop our policies, programs and services with people, not just for them.”
Source: Twentieth Annual Report to the Prime Minister on the Public Service of Canada
• The strategic outcomes for Shared Services Canada (SSC) are to generate savings, 
increase security, and improve service
• Strategies to achieve these outcomes include consolidation, standardization, and 
transformation, including development of  sourcing strategies and incorporating 
security by design strategies
• With regard to sourcing strategies, SSC Transformation needs to engage industry in 
exploring options to implement these strategies and achieve its desired outcomes
6
SSC Transformation Overview
Background / Context
2011 
Budget
A New 
Organization 
with an IT Focus
Raison d’être
 Reduce costs
 Improve Security
CONSOLIDATE
STANDARDIZE  Maximize Efficiencies
 Minimize Risks
RE‐ENGINEER
7
Th G t f C d ill lid t d t t d t k t f
SSC Transformation Overview
Strategic Vision and Principles
The Government of Canada will consolidate data centres and networks, transform 
telecommunications services, centralize their administration, and rationalize service delivery to 
achieve greater efficiencies, reduce costs, minimize risks, and improve security and service quality
IMPROVE SERVICE QUALITY MAXIMIZE EFFICIENCIES
• Improve levels of service and security for all
• Modernize infrastructure and platforms
• Increase system availability reliability
• Consolidate and converge to reduce duplication of 
infrastructure
• Standardize infrastructure and operations
IMPROVE SERVICE QUALITY MAXIMIZE EFFICIENCIES
• Increase system availability, reliability, 
robustness and scalability
• Reduce dependence on physical location
• Implement ubiquitous personal 
mobility
Standardize infrastructure and operations
• Determine appropriate level of private 
sector engagement
• Make effective use of shrinking IT labour 
force
• Fewer, better quality facilities
mobility
• Significant environmental benefits
force 
MINIMIZE RISKS
SSC
ADDITIONAL BENEFITS
• Increase information security 
• Power supply diversification
• Centralize planning and recapitalization
• Address aging IT infrastructure
– Reduce power demand
– Reduce greenhouse gas emissions (cleaner 
power); reduce e‐waste
• Enable Workplace 2.0
8
• Address aging IT infrastructure
• Examine industry investment and risk sharing
• Reduce travel costs (videoconferencing)
SSC Transformation Overview
Transformation Objectives
SAVINGS SECURITYSERVICE
Transformation will 
match service levels 
to partner priorities.
Transformation will 
realize material cost 
savings and avoid 
future costs
Transformation will 
provision a secure 
environment to meet 
d
9
future costs. program needs.
EMAIL
SSC Transformation Overview
SSC’s Transformation Initiatives
Nov 2011 Jan – May 2012 June 2013 Oct 2013 – April 2015
EMAIL
DATA CENTRES
2012-2013 2013-2020
TELECOMMUNICATIONS
2012-2013 2013-2020
Forums / Events
• Chief Information Officer Council (CIOC), CIO Forum
• DPI, GTEC
• Executive Summit
Key Stakeholders
• Ministers
• Inter‐departmental Advisory 
Committees (IT Business 
Transformation)
gement
Inter‐departmental Working Groups:
• Security 
• Policy and Standards
• Functional
• Business Requirements
10
• Heads of IT meetings
Industry – Launch and closure of procurement process; 
engagement of industry based on sourcing strategies 
Transformation)
• CIO Council
• 43 Partner Departments
• Unions
• Industry
Engag
• Business Requirements
• Transition
• Operational & Service Mgmt
• Information Mgmt
SSC Transformation Overview
Background ‐ Current State
Canadians population distributionCanadians population distribution
Population
Orange population >1 000
• Canada 
population = 
33.4M 
• 13 largest cities
LEGEND
Orange – population >1,000
Blue – population < =1000
• 13 largest cities 
(metro areas) 
total population 
> 18M 
• Canada has 230 
cities with a  
population of  
> 15,000
• Important to 
factor in 
population 
di t ib ti idistribution in 
network 
architecture to 
provide best 
i t iti
11
service to citizen
SSC Transformation Overview
Background ‐ Current State
GC l di t ib ti b i + NCR
• Total of approximately 
255,000 public 
servants (excluding 
ili b f
GC employee distribution by province + NCR
Prince Edward
Island
1 3%
Saskatachewan
2.5%
Yukon
0.2%
International
military members of 
the Canadian Forces 
and RCMP officers)
O hi d f
Alberta
5.6% British Columbia
9.3%
Nunavut
Ontario
14.6%
1.3%
Quebec
11.8%
International
0.6%
• Over two thirds of 
public servant 
employees are 
located in Ontario and 
Manitoba
3.8%
Northwest
Nova Scotia
4.4%
Nunavut
0.1%
14.6%
Quebec
NCR
40.6%
New Foundland
Northwest
Territories
0.3%
New Brunswick
1.8%
12
3.2%
SSC Transformation Overview
Background ‐ Current State Complexity Across Canada
50 WANs
3580 buildings
4171 sites4171 sites
1410 towns/cities
377,000 users,
13
Note:  Red dots indicate locations which need to be supported
SSC Transformation Overview
Background ‐ Current State is Complex, Costly and Vulnerable
The Government’s current IT infrastructure is complex costly and vulnerableThe Government s current IT infrastructure is complex, costly and vulnerable
Built and managed in silos, the existing web of infrastructure 
is unreliable, inefficient and difficult to maintain.
LAN4 –
Dept H
LAN3 –
Dept. F
LAN2 –
Dept. B
LAN6
BUILDING BUILDING BUILDING BUILDING
Dept. A: small
data centre
LAN2 –
Dept. B Dept. F: small
data centre
LAN3 999
485 data centres Dept. F: small
data centre
LAN1 –
Dept. A
LAN5 –
Dept. Q
Dept H
LAN7 LAN4 000
50 wide area
LAN6Dept. A: large Dept. H: small LAN6 Dept. D: small
WAN1 WAN2 WAN 50WAN3
50 wide area
networks (WAN)
LAN5 –
Dept. Q
LAN4 –
Dept. H
LAN7
BUILDING BUILDING BUILDING
LAN7
LAN6
BUILDING
p g
data centre data centre.
Dept. Q: small
data centre
LAN7
BUILDING
Dept. B: small
data centre
data centre
4 000+ local area
networks (LAN)
14
BUILDING BUILDING BUILDING BUILDINGBUILDING
Simpler Safer and Smarter
SSC Transformation Overview
Background ‐ Conceptual End State
Internet
Businesses
Virtual
Allies
(International)
Cyber threats
Simpler, Safer and Smarter
Canadians
Internet
Governments
Virtual
Private
Cloud
GC Network
GC Network
Regional and International Carriers
(377 000 users; 3 580 buildings)
Production X Production Y
GC Network
377 000 users
3 580 buildings
Production XYZ Production XYZ
eSecurity
Sensitive Data Enclaves
Business Continuity
Enterprise 
Security
cedEnterprise
Mix of ownership
• Reuse of existing Crown real 
property assets
• Public‐private partnerships (P3s) 
O t i hi d
Development
Geographic Diversity
• Six data centres in pairs 
for high performance 
and availability
Third PairDevelopment ABC
Enhan
Supercomputer
15
• Outsourcing ownership and 
maintenance to the private sector
• Data centres in diverse 
locations for disaster 
tolerance
Dec. 2013Mar. 2014 20202016 2018Sep.2012 Mar.  Sep.
SSC Transformation Overview
Transformation Schedule
Step 1:
CurrentState
Step 2:
SSC is following a proven methodology for 
transforming IT infrastructure
q
Step 2:
Requirements
Step 3:
End State
Step 4:
Plan & Procure
Step 5:
E t
Manageable Projects
Detailed Plans
Execute Wave 1
(…)
Step 5:
Execute Wave 2
(…)
Step 5:
Execute Wave 3
16
Program Management: Project Management, Reporting, Communications, Governance, Stakeholder Engagement, Finance
(…)
SSC Transformation Overview
Transformation Phased Approach TTP:
Building
DCC: 
Server
UNIT OF TRANSFORMATION WORK:
• Produce detailed Current State |asset & 
application information  
• Develop detailed Partner reqmts
– Business cycles
– Application refresh plansapproach
• Produce Reference Architecture
• Establish Core Services roadmap
• Develop “Migration Factory”
g
pp p
– Overall readiness
• Develop Consolidation 
Priority List (CPL)
• Define Consolidation 
Sequence –
Competing factors
• Determine sourcing 
strategies
• Establish enterprise 
Data centres & GCNet • Define org. structure
Priority List (CPL)
• Conduct Procurement 
(incl. P3, etc.)
strategies
• Develop Security by 
design
Data centres  & GCNet
• Build new Operations 
organization
• Establish all ITSM tools &  
processes
B ild i ti d
g
• Define migration & 
receiving teams
• Develop HR Mgmt & Talent 
Plans
• Projectize by priority / CPL
Core Services in Place
DNS
ADICAM
IP ITSM
DHCP
• Build migration and 
receiving teams
• Install & configure new infra.
• Perform Quality Control
• Assist Partners in the migration of all
• Identify application inter‐
dependencies & 
infrastructure reqmts
• Align network consolidation plan with 
• Projectize by priority / CPL 
17
Assist Partners in the migration of all 
business applications 
• Close (“shred”) data centres as they are vacated
g p
data centre & application migration 
reqmts
SSC Transformation Overview
User‐centric Approach to Planning / Execution
• Overall planning and 
ti f k i E dB ildi
Data Centre
I t b ildi
execution framework is 
based on user‐centric 
approach
End-user
Floor
Building
Building
Intra-building
Network
Inter-building
Network
• Project for each of the      
3 580 buildings 
Floor
Devices
• 377 000+ users
located in 1 400+ different 
cities/towns
Devices
User
18
SSC Transformation Overview
Overall Transformation Approach
s)
Building Migration –
Multiple Streams with Standardized Processes
Multiple
Streams
BusRoutes
2013 2014 2015 2016 2017 2018 2019 2020
Simple
(pop <100)
(B
2013 2014 2015 2016 2017 2018 2019 2020
(pop .<100)
Medium
(pop. 100-1,000)
Complex
(pop. 1,000+)
(3,580 buildings)
Bus routes in the context of buildings mean multiple teams transforming different types of buildings.
19
Buildings will be migrated to consolidated infrastructure which includes wireless LAN and VoIP services.
SSC Transformation Overview
Stakeholder Engagement ‐ IT Infrastructure Roundtable and Advisory Committees
20
SSC Transformation Overview
Stakeholder Engagement ‐ Architecture Framework Advisory Committee (AFAC)
AFAC l h d i O 2012 d i l d fAFAC was launched in Oct 2012 and  includes a core group of 
members from ICT Industry and SSC
Cloud 
Computing/
Platforms
Converged 
Communications 
Transformation 
Overview
Platforms
Sample Feedback from AFAC
Oct. 11, 2012
Launch of AFAC
“...Architecturally trying to separate 
into LAN, WAN, and then PSTN, Internet 
etc. We don’t look at them together 
because we want competition and 
flexibility. Also important for bargaining
“Bandwidth is a commodity 
that is going down in price. 
You don’t want to bundle 
bandwidth with suppliers. 
There are few SPs that can
“SDN is absolutely real. Multi‐vendor 
interoperability around SDN is a generational 
change at the network layer. No one is 
implementing Spanning Tree anymore. You can 
Sample Feedback from AFAC
21
flexibility. Also important for bargaining 
power. You can have multi‐vendor 
applications managed. 
There are few SPs that can 
go all across Canada.”
p g p g y
do very fine bandwidth management higher in 
the stack w/o being connected to the network.”
SSC Transformation Overview
Wrap Up & Questions
Questions?Questions?
(for Suppliers only)
22
GCNet WAN Services Industry Day
GCNET – WAN Services Overview
Michel Fortin
DG, Telecommunications Transformation Program
Transformation Service Strategy & DesignTransformation, Service Strategy & Design
Shared Services Canada
July 9, 2013
23
July 9, 2013
EDRM # 1805227
Telecommunications Transformation Program (TTP) Overview
Purpose
T id b k d d b i i d i h d h f GCNTo provide background and obtain industry input on the proposed approach for GCNet
Wide Area Network service delivery options and procurement process
• Obtain industry input on the strategy
 National or regional model ? National or regional model ?
 High availability approach
 Length of contract
 Pricing Model Pricing Model
• Advice that could lead to better pricing (based on past experience)
• Explain the revised procurement process to address supply chain integrity
• Address questions regarding process
• Set the stage for the one‐on‐one engagements
“Early, ongoing and honest discussion with Industry Leaders and other stakeholders is
critical to our Government’s commitment to achieve the best possible results for Canadians.
This roundtable provides us with the a new opportunity – a chance to receive valuable
feedback on how to improve our processes increase our efficiencies and reduce costs to
24
feedback on how to improve our processes, increase our efficiencies and reduce costs to
Canadian taxpayers” Source: The Honourable Rona Ambrose
ULTRA HIGH BANDWIDTH SERVICE REQUIREMENTS
Telecommunications Transformation Program (TTP) Overview
Growing Bandwidth Requirements for the Government of Canada
ULTRA HIGH BANDWIDTH SERVICE REQUIREMENTS
• Fully interactive
• Telepresence
• Growing delivery of 
applications in the 
• Consolidation and 
centralization of   Growing use of
UBIQUITOUS FOR ANY LOCATION
p
• Unified 
Communications
cloud  (e.g. e‐mail)
• Virtual Desktop 
Hosting
data (Data Center 
Consolidation)
Growing use of
Social Media‐like apps
(eg. Facebook,  Twitter, GCPedia)
…UBIQUITOUS FOR ANY LOCATION…
Growing Mobility 
Requirements 
Requires 
End‐to‐end security
Seamless work/home 
environment 
(remote access)
Must be available in
Remote Locations
25
Telecommunications Transformation Program (TTP) Overview
What is the Telecommunications Transformation Program?
• Telecommunications Transformations Program is 
comprised of 6 elements with the principle services 
being inter‐building (WAN), local area network 
(LAN) & voice services 
• One of the main objectives of the TTP is to designOne of the main objectives of the TTP is to design 
and build an integrated telecommunications network 
to support Government of Canada operations.   The 
Government of Canada Network (GCNet)  will be  the ( )
future integrated network.
• The scope of the GCNet WAN is currently planned to• The scope of the GCNet WAN is currently planned to 
exclude inter‐data centre connectivity (will be the 
subject of a separate procurement process).  Scope in 
other areas may be modified based on industry 
26
other areas may be modified based on industry
feedback.
Telecommunications Transformation Program (TTP) Overview
6 Element Framework – Focus on Inter‐Building Network / GCNet WAN
#3 – Voice/Video/Conferencing Services
• IP‐based voice, video and conferencing  
services over converged network
#6 – Management and 
Operations
• Management and Administration
• IT Service Management
• Service Strategy and Transformation
#4 – Contact Center Services
• Migrate from legacy to IP‐based 
infrastructure for contact centres  
#5 – Network Security
• Network security based on 
security domains and zones
#2 – Network and Cyber‐security 
Operations Centre
• Migration from wired to wireless devices • Service Strategy and Transformation
Operations (People, Process, Technology)
#1 – Network Services
Operations Centre
• Consolidated 24/7/365
• Co‐located NOC/CSOC in DC
IT Services
nagement
Network and Cyber Security Operations Center
Voice, Video and Conferencing Services
agement
ecurity
#1  Network Services
a. Internet ‐ High‐speed, dual ring backbone 
between data centers with very high 
availability
b. Inter‐building ‐ Consolidated and 
Contact Center
Intra-building
Network
ITServiceMan
Inter-building Network
Intra-Data Center
Network
Inter -Data Center
Network
ProgramMana
NetworkSe
converged network with shared inter‐
building access
c. Intra‐building ‐ Shared infrastructure in 
multi‐tenant buildings with wireless
d. Inter‐data centre ‐ High‐speed, fully 
27
Internet Connectivity
redundant  through rings
e. Intra‐data centre ‐ Shared infrastructure 
SECURITY
Telecommunications Transformation Program (TTP) Overview
TTP Conceptual End State
Internet Virtual CONSOLIDATIONSECURITY
• All departments share one
enterprise/common zone
• Access to sensitive
departmental data is
secured through restricted
zones
Application 
Service Levels
St d d
RegionalRegional International 
C i
International 
C iGCNet
Public 
Cloud 
Services
Public 
Cloud 
Services
Internet
B2G
C2G
G2G
Virtual 
Private 
Cloud
Several, highly‐
secure Internet 
access points
CONSOLIDATION
PRINCIPLES
1. As few wide area networks
as possible
2. All departments share
zones
• Developers do not have
access to production
infrastructure
• Classified information
below Top Secret
C lid t d t ll d W kl d M bili
Service
Level
… Service
Level
Production
Prod1
A
Prod2
UU
Production
Prod3
UU
Prod4
UU
Standard
Enhanced
Mission Critical
Regional 
Carriers
Regional 
Carriers CarriersCarriersGCNet
(3580 buildings)
Regional WAN
Accelerators
access points
network access in multi-
tenant buildings
3. Network equipment is
shared
4. Telecom hubs (call
managers, VC bridges)
• Consolidated, controlled,
secure perimeters
• Balance security and
consolidation
• Certified and Accredited
infrastructure
seSecurity
Development
Dev1 Dev2 Application Migration
• Standard platforms and 
Protected Data
A Protected A
B Protected B
Workload Mobility
SS
A
B
S
B
UU
B
UU
UU
C
U
UU
HPC
iseSecurity
managers, VC bridges)
located in enterprise data
centres or common points
of presence
5. Inter-data centre
connections should be
diverse and fully redundant
CHARACTERISTICS
• Integrated (single,
common, secure GC
network will link all service
delivery points)
• High performance
Enterpris
GC Private Domain
product versions
• Migration guidance
• Committed timeline for 
product evolution
C Protected C
Classified Data
Confidential
Secret
C
S
HPC
Sci1
Stand‐alone centre for GC super‐
computing (HPC) – e.g. Weather
Enterpri
diverse and fully redundant
6. Scalable and flexible
infrastructure
7. Performance levels should
be similar wherever
possible
C d C i ti• High performance
• Secure
• Cost-effective
• Standardized (based on
open standards,
modularized design)
M bil ( i l t h l
8. Contracts/services will be
consolidated
BUSINESS INTENT
• Business to Government
Converged Communications
Contact CentreMobility
• Higher speed,
• Ubiquitous connectivity
• Consolidated services
• IP‐based infrastructure
28
• Mobile (wireless technology
will be maximized where
cost-effective)
• Responsive and resilient
• Government to Government
• Citizens to Government
Video
• Rationalized VC bridges
• Shared VC boardrooms 
Data
• Increase security
• Consolidate zones
Voice
• Modernize 
• IP Telephony 
• Establish a new contract for Wide Area Network (WAN) services to be provided to SSC
GCNet WAN Services Overview
GCNet Business Objectives
• Establish a new contract for Wide Area Network (WAN) services to be provided to SSC 
and its 43 Partner departments and agencies at approximately 3,580 locations nationally
Reduced IT complexity and overall cost
• Consolidate and standardize the IT infrastructure for delivery of WAN transport 
services for SSC partners, Canadian and international locations 
• Converge network services supporting legacy Voice and Video services onto the 
consolidated and standardized WAN services
SAVINGS • Facilitate interoperability across departments and agencies
Standardize and Simplify Service Management
• Standardize service levels to ensure a consistent delivery and availability of
SAVINGS
Standardize service levels to ensure a consistent delivery and availability of 
WAN services
SERVICE
Enhance WAN Security
• Implement standard WAN security measures and controls to ensure robust 
protection against threats
• Continue to deliver services securely and reliably to Canadians
29
SECURITY
• Continue to deliver services securely and reliably to Canadians
GCNet WAN Services Overview
Current State – Departmental “Siloes”
C t St t 50 Wide Area Networks interconnecting 485+ Data centresCurrent State:
• Departmental-based
Wide Area Networks
• Various service
levels and
management
i hoversight
• Separate access
charges for each
d t t i ltidepartment in multi-
tenant buildings
• Requires a separate
t k j t tnetwork just to
interconnect
departments
30
Enterprise Converged and Consolidated Networks
GCNet WAN Services Overview
Detailed End State – Services View
Enterprise Converged and Consolidated Networks
Internet
Secure Remote
Access
(using VPN Tunnel)
4
Operations
Provide greater 
network capacity, 
reliability and 
Remote Building
(with few users)
2
3
D t C t
Data Centers
Operations
Building
security to 
enable partners 
to deliver 
optimum support
GCGC‐‐NETNET 1
Data Centers
Office
Building
optimum support 
service to 
Canadians 1
Military Base
Multi-tenant
Building Data Centers
Transform from 50 “siloed” M h t b d idth t t d
31
Transform from 50 “siloed” 
networks to a shared, 
more secure enterprise 
network
Much greater bandwidth to support 
increased centralized services (e.g. 
Consolidated data centers and e‐mail) 
and videoconferencing
Expected increase in 
bandwidth usage is 
projected at 22% annually
31
GCNet WAN Services Overview
Requirements:  Business 
• Support a wide variety of federal government programs and applications• Support a wide variety of federal government programs and applications 
ranging from corporate email and routine data exchanges, to real‐time 
government wide mission critical military, policy, health and public safety 
informationinformation
• Consolidate the management of networks to eliminate silos and facilitate 
interoperability across departments and agencies
• Reduce duplication and inefficiencies 
• Ensure high availability for mission critical sites
• Standardize service levels to ensure a consistent 
delivery and availability of WAN services across
all SSC partners and agencies
• Minimize cost to manage service
• Security: Supply must meet the trusted Supply
Chain requirements ( identified in the
32
Chain requirements  ( identified in the 
“Supply Chain Integrity” presentation to follow)
Th bilit t id inter b ilding La er 3 connecti it t ll b ildi
GCNet WAN Services Overview
Requirements:  Functional 
• The ability to provide inter‐building Layer 3 connectivity to all buildings 
where the GC or one of its partners is a tenant
• The ability to support data and real time traffic such as voice and video 
Th bilit t t t k f i l l i Q lit f• The ability to support network performance service  levels using Quality of 
Service  (QoS) /Class of Service (CoS) to enable the convergence of data, 
voice and video onto IP network services
Th bilit t t i t f lti l i t l i t t k• The ability to support a variety of multiple virtual private networks 
• Consolidated network access to each building for all 
departmental WAN requirements at a site
• High availability at buildings  (through diverse
physical routing and /or multiple carriers) at sites
with mission critical business  functions 
• Service options with scalable bandwidth  levels  
to meet the different service requirements
• Connectivity to existing networks to ease the 
33
transition to the new GCNet
• Support for Legacy applications until they can
be converted onto an MPLS network
GCNet WAN Services Overview
Procurement Timeline to Contract Award
Industry Day &
1-on-1s Close RFP
Contract Award
SOLICITATION
INDUSTRY ENGAGEMENT
Jul 9 -12
RFRE
Post RFRE
Oct 1
REVIEW/REFINE
Oct 21 Jan
2
Post RFP
2013 2014
Mar 30 Apr
RFP Evaluation
May/
June
2014 IMPLEMENTATION
2016
• The Collaborative Procurement process (identified above) will be explained
SOLICITATION
RFRE & RFP DEVELOPMENT
RFRE
REQUIREMENTS (RRR)
IMPLEMENTATION
The Collaborative Procurement process (identified above)  will be explained 
further in the following “Collaborative Procurement Solutions Approach” 
presentation
• Supply Chain Integrity (SCI) verification will be conducted during the RRR to• Supply Chain Integrity (SCI) verification will be conducted during the RRR to 
ensure all IT Products meet Canada’s security and supply chain standards; more 
detail will be provided in the following “Supply Chain Integrity” presentation
34
GCNet WAN Services Overview
Engaging Industry for Feedback
Objective:Objective: 
• Allow for an exchange of information through discussion 
(during one‐on‐one sessions) with Telecommunication 
Experts that will ultimately inform telecommunications 
transformation strategies and procurement planning 
• Provide Suppliers with the opportunity to share their 
knowledge with the GC on the following  discussion topics 
(detailed slides to follow):( )
1. Service Delivery Models
2. High Availability2. High Availability
3. Contract(s) Period
4 Pricing Models
35
4. Pricing Models
GCNet WAN Services Overview
Service Delivery Models – Options
1
Discussion 
Topic
WANWest East
National Service Contract – Single (Prime) Supplier
Option #1
Pros 1Cons
• Efficient to operate & manage
• Economies of scale 
• Single supplier to manage
• End to end SLA
• No NNIs
• Business is not 
shared
• No supplier diversity
National Service Contracts – Prime & Secondary Suppliers
Option #2
No NNIs
Pros
• Pricing may be more 
competitive
• Business shared
Cons
• No single point for end‐to‐
end accountability
Ch ll i t tN ti l
WAN #1West East
Option #2
• Supplier diversity • Challenging to guarantee 
support for latency 
sensitive applications end‐
to‐end
• Complex to operate, 
manage & integrate
National
Backbone NNINNI
WAN #2West East
Regional Service Contracts – with Prime Supplier
(Coalition)
Pros
• Pricing may be more 
competitive for regional 
services 
• Business extensively shared 
across Industry
manage & integrate
• Increased costs due to GC 
NNI & backbone
• Different pricing per 
supplier
1 2 3 4
WANWANWANWANOption #3
National Backbone
NNI
across Industry
• Improved performance with 
regional Supplier Central 
Office (CO) presence
NNI NNINNI
36
NNI Network to Network Interface
GCNet WAN Services Overview
Service Delivery Models – Options (continued)
1
Discussion 
Topic
1Preference:
• Deal with one Primary
Service Provider or Integrator
to provide end-to-end WAN
End-to-end WAN Service managed by
Primary Service Provider
Various carriers (providing “last mile”)to provide end-to-end WAN
service
(but not if cost-prohibitive)
• Primary service provider will
Various carriers (providing last-mile )
across the country
• Primary service provider will
deal with various carriers for
“off-net” connectivity
requirements
• Coalition of ILECs/CLECs* is
option with Prime Service
Provider/Integrator
37
Note:* ILEC is Incumbent Local Exchange Carrier; CLEC is Competitive Local Exchange Carrier
GCNet WAN Services Overview
High Availability
2
Discussion 
Topic
Objective:
2Objective: 
The Requirement is to provide high availability to critical building/data centres
• The most vulnerable part of site connectivity is the “last‐mile”
• HA can be provided by redundancy, diverse routing, diverse Central Offices, and 
diverse carriers
• Requirement is for 99.9+% availability – guaranteedRequirement is for 99.9 % availability  guaranteed 
• Consideration for a multiple/diverse carrier approach:  traffic routing, network 
interconnectivity, performance for time sensitive applications,  accountability
Supplier A
Supplier A
Router
High Availability Models (various) 99.9+%
Subcontractor Subcontractor
NNIRedundant – Diverse Connections
CO
CO
38
Router Network
NNI: Network-to-Network Interface
GCNet WAN Services Overview
Contract Period
3
Discussion 
Topic
R d d t t l th (i l di ti ) ?
3• Recommended contract length (including option years) ? 
• Is model which implements regular cost reviews (based on industry 
benchmarks) feasible ?  (eg. every 3 years)
Migration to GCNet Migration to
3580 buildings
Migration to GCNet 
Contract(s)
Migration to 
next Contract(s)
BUILDINGS
• Transformation
• Service Consolidation
# OF
2014 2020
Time
39
Primary years
Length of contract
Option years
GCNet WAN Services Overview
Pricing Model Options
4
Discussion 
Topic
4• Numerous pricing model options possible
(fixed, variable, etc)
• Pricing reviews at fixed intervals  (based on market benchmarks) over 
the period of contract(s) advisable?
• What are the factors that drive the rates up?
Rates
Review at fixed intervals
(cost reduction based on market rates reductions)
3 years
Rates
Time
40
2014
Time
2017 2020 2023
OPERATIONAL/TECHNICAL:
GCNet WAN Services Overview
Questions for Industry Feedback
1. Feedback on National and Regional approach to providers 
– Technical and operational considerations
OPERATIONAL/TECHNICAL:
– Procurement considerations
2. What are the considerations related to facilitating Real‐Time applications (video, 
voice, etc.) in a multi‐supplier arrangement ?
3. What are the pros and cons with dual‐supplier connections at critical sites ?
– Technical and operational considerations (NNIs and backbone)
– Procurement considerations
4. Identify possible technology enhancements for WAN services over the next 10 
years that we may need to consider in our requirements 
5. Comment on the integration/peering of the new GCNet WAN services with the 
( )existing GC WAN environment (e.g. GC Data Centre internetwork)
6. Do you offer MPLS(TP) or similar services ?
7. Can GCNet traffic completely remain in Canada ?
41
8. Advice on methods to increase WAN security
PROCUREMENT:
GCNet WAN Services Overview
Questions for Industry Feedback (continued)
PROCUREMENT:
1. What Pricing Model would be most beneficial to Canada ?
(Are regular pricing reviews  at fixed intervals over the period of contract(s) 
d i bl ?advisable?
2. What should length be contract length (including option years) ?
3. Provide recommendations on the approach for the technical evaluation of 
S li lSupplier proposals
4. Provide recommendations for requirements to maximize competitiveness and 
minimize costs .   What are the factors that drive rates up ? 
5 A liti f i l id f ibl t t ti l i ?5. Are coalitions of regional providers feasible to create a national service ?
6. What requirements (in SOW) should SSC be considering to increase migration 
speed on WAN services ?
7 F db k d t ti li7. Feedback on proposed procurement timelines
8. Can RFP contain requirement to route traffic only in Canada (for intra‐Canadian 
traffic) ?  If so, would this impact costs? 
9 Should GCNet contract(s) include International locations
42
9. Should GCNet contract(s) include International locations 
GCNet WAN Services Overview
Next Steps
• Industry one‐on‐one engagements* (45 min each) to be held for the 
next 3 days to obtain feedback on the discussion topicsnext 3 days to obtain feedback on the discussion topics
– Industry feedback will be incorporated into the statement of work
• Initiate next phase of the procurement process (RFRE)p p p ( )
Industry Day &
1-on-1s Close RFP
SOLICITATION
INDUSTRY ENGAGEMENT
May 17 Jul 9 -12
RFRE
Sept
Post RFRE
Oct 1 Oct
16
REVIEW/REFINE
Oct 21 Jan
2
Post RFP
2013 2014
Mar 30 Apr
RFP Evaluation
May 1 May/
June
2014 IMPLEMENTATION
2016
Contract Award
SOLICITATION
RFRE & RFP DEVELOPMENT
RFRE
/
REQUIREMENTS (RRR)
2014 IMPLEMENTATION
43
*Note: Suppliers must have pre‐registered for the one‐on‐one sessions; registration is now closed 
GCNet WAN Services Overview
Wrap Up & Questions
Questions?Questions?
(for Suppliers only)
44
Break – 15 Minutes
Coffee & Refreshments are available in the lobbyCoffee & Refreshments are available in the lobby
Please return to your seat by 3:00
45
Supply Chain Integrity
GCNet WAN Industry Dayy y
July 9th, 2013
Patrick Mountford, Director, Cyber Security Strategy
46
Christian Caron, A/Manager, Cyber Threat Assessment Unit
TwoTwo--Step Procurement ProcessStep Procurement Process
Request for Information (RFI)Request for Information (RFI)
/ Request for Responses
Evaluation (RFRE) / Review
and Refine Requirements
(RRR)
SCI determination &
pre-requisite National
Security Exception
posted on GETS
Respondents provide list of
Information and Communications Rejected respondent has 10 calendar days to resubmitInformation and Communications
Technology (ICT) equipment,
software and services
DebriefNo
j p y
revised equipment list
1st
Rejection
2nd
Rejection
SCI Authority reviews ICT
list in consultation with
Security Partners
Decision
by SCI
Authority
Debrief
session with
respondent
No
YesYes
Respondent
does not
Receive Approval Letter
for pre-qualification
SSC issues
RFP to
Qualified
Respondents
47
qualify
Respondents
Required Information from the Respondents
• Once the SOW is finalized GoC will request that the respondents provideOnce the SOW is finalized, GoC will request that the respondents provide
their list of IT products and services. More specifically, when it applies, the
GoC will be requesting the following detailed information:
1. List of equipment used to deliver the service (vendor manufacturer,
model number, software load version).
2 List of managed services (names of companies and the location from2. List of managed services (names of companies and the location from
where these services are delivered).
3. Conceptual network diagrams showing third party dependencies and
interconnections (includes physical and logical network topologyinterconnections (includes physical and logical network topology,
depicting the nodes and connections amongst nodes in the network).
4. All of the above applies for sub-contractors and partners (sub-
contractor and their own sub contractors) This should include allcontractor and their own sub-contractors). This should include all
companies who will be sub-contracted to provide equipment or
services as part of the GCNet Wan project.
48
OnOn--going Supply Chain Integrity Auditinggoing Supply Chain Integrity Auditing
Supplier provides
Rejected supplier has to resubmit revised equipment list
Supplier provides
revised list of
ICT equipment
On-going SCI
auditing from
the moment
the contract
SCI Authority reviews
ICT list in consultation
with Security Partners
Decision
by SCI
Authority
Debrief
session with
supplier
No
Yes
the contract
has been
awarded until
it ends.
Yes
Supplier receives
Amendment Approval
Letter
SCI Authority monitors
threats and audits
results in consultation
Threats?
Internal threat evaluation can
with Security Partners
Debrief
session with
Yes
lead to the
questionning/exclusion of
specific equipment/services
49
session with
supplier
Cyber & Supply Chain Threats to the GCCyber & Supply Chain Threats to the GC
GC WANGC WAN
Industry Day
July 9, 2013
Carey Frey, Communications Security Establishment
Canada
5050
Canada
UNCLASSIFIED
CSEC: What We DoCSEC: What We Do
CSEC C d ’ i l l i• CSEC: Canada’s national cryptologic agency
• Our MandateOur Mandate
– Foreign Signals Intelligence
– IT Security
S f– Support to Lawful Access
• ‘B’ Mandate• B Mandate
– To provide advice, guidance and services to help ensure the
protection of electronic information and of information
infrastructures of importance to the Government of Canada
5151
infrastructures of importance to the Government of Canada
UNCLASSIFIED
CSEC: IT Security ProgramCSEC: IT Security Program
W h l d d d f d i IT i• We help prevent, detect and defend against IT security
threats and vulnerabilities
• CSEC provides unique technical expertise, capabilities
and classified information that we use to complement
i l it t h l i il bl t ITcommercial security technologies available to IT
security practitioners
• We use our own methods and operations to detect and
defend against threats that are not in the public domain
5252
UNCLASSIFIED
Effects of Market Forces on TechnologyEffects of Market Forces on Technology
Market forces favour commercial and personal technologies over• Market forces favour commercial and personal technologies over
requirements for security features
• Our society is almost totally dependent on software and hardwarey y
commercial technology providers from global markets
• New products and new versions of products are rapidly produced
• No regulatory framework exists for hardware/software safety and security
• Traditional government policies and processes impose security
requirements after products and systems have been developed
• Few incentives for commercial technology developers to invest in security
5353
• Few incentives for commercial technology developers to invest in security
UNCLASSIFIED
Technology VulnerabilitiesTechnology Vulnerabilities
• “People write software sloppily. Nobody checks it for mistakes before it gets
sold”
– Peiter Zatko (Mudge), WhiteHouse Cyber-Security Summit (2000)
• Unintentional vulnerabilities or weaknesses
– Design flawsDesign flaws
– Implementation errors
• Cyber Threat – A threat actor, using the Internet, takes advantage of a known
vulnerability in a product for the purpose of exploiting a network and they p p p p g
information the network carries
• Intentional vulnerabilities or weaknesses
– Predetermined deliverables can be implanted in a product with or withoutp p
knowledge of company.
• Supply Chain Threat – a product can be easily tampered with in the supply
chain to later facilitate a cyber-intrusion against that product in order to
l it t k d th i f ti th t k i
5454
exploit a network and the information the network carries
UNCLASSIFIED
The Evolving Cyber ThreatThe Evolving Cyber-Threat
• Today, malicious cyber activities are directed against
Canada and our closest allies on a daily basis
• Threat actors range in sophistication from malfeasant• Threat actors range in sophistication from malfeasant
hackers to organized crime groups, to terrorists to
nation states
• Canadians trust the GC to defend Canada’s cyber
sovereignty and protect and advance our national
security and economic interests
5555
UNCLASSIFIED
An Issue of National SecurityAn Issue of National Security
• Risks from vulnerable technologies
Covert and persistent access by cyber threat actors in Canadian– Covert and persistent access by cyber threat actors in Canadian
telecommunications networks threatens the sovereignty of GC
information and the continuity of government operations
– Cyber threat actors are effective at exploiting internet-connected network
element technologies and management systems used to administer andelement technologies and management systems used to administer and
operate network infrastructures
• Risks from an overly complex and decentralized threat surface
– Consolidation of GC telecommunications services through GCNet is a
prerequisite for manageable cyber protection & defence
– Security through obscurity is not a viable long-term strategy to deter
cyber threat actors
• Risks from the supply chain
– Increases opportunities for threat actors to circumvent GC cyber security
measures
5656
measures
– More difficult for the GC to detect and remediate
UNCLASSIFIED
GC Shared Services ProcurementsGC Shared Services Procurements
• Shared Services Canada and CSEC are working in partnership to
eliminate or significantly reduce risks to the GC from cyber threats &
global supply chain vulnerabilitiesglobal supply chain vulnerabilities
• CSEC will provide follow-up briefings on supply chain risk mitigation to
interested suppliers for GC shared services
C i t b illi t i CSEC di l t– Companies must be willing to sign a CSEC non-disclosure agreement
to receive this information
• Security requirements for cyber-protection, cyber-defence and supplyy q y p , y pp y
chain risk mitigation must be met by suppliers in order to successfully bid
on GC shared services initiatives
– As the IT Security authority for the GC, CSEC will seek long-term
partnerships with successful suppliers
– CSEC will assist Shared Services Canada in the pedigree analysis of
supply chain information provided by respondents
• Examples of these requirements can be found on CSEC’s website under
5757
• Examples of these requirements can be found on CSEC s website under
Technology Supply Chain Guidance
GCNet –WAN Services
Collaborative Procurement Solutions
Approachpp
Sté h Ri h dStéphane Richard
Shared Services Canada
Senior Director
P t d V d R l ti hiProcurement and Vendor Relationships
July 9, 2013
Collaborative Procurement Solutions Approach
Industry
Engagement
Day and 1 on
1 Sessions
Request For
Responses
for
Evaluation
Review and
Refine
Refinements
(RRR)
Bid
Solicitation
Phase
Contract
Award
(RFRE)
Note: No Request for Information (RFI) is planned.
59
Request for Responses for Evaluation (RFRE)
Phase
• The purpose is to qualify suppliers who have demonstrated
and proven skills and experience in implementing and
operating WAN servicesoperating WAN services.
• Evaluation criteria will focus on the supplier’s capabilities
and experience to deliver WAN services.
S• Suppliers who meet the mandatory RFRE evaluation criteria
will be deemed Successful Respondents and will proceed to
the RRR phase.
C d ill i f S f l R d t th t i th• Canada will inform Successful Respondents that, in the
“Review and Refine Requirements Phase”, a draft Statement
of Work (SOW) will be provided to them, and once the SOW
is finalized, Successful Respondents will be requested to, p q
submit their list of IT products (equipment, software, services
and network diagrams) as part of Canada’s Supply Chain
Integrity process.
60
Review and Refine Requirements (RRR) Phase
• Canada will provide the Successful Respondents
with a draft SOWwith a draft SOW.
• Canada will collaborate with Successful
Respondents to seek feedback and clarification on
C d ’ i t t fi th SOW (Canada’s requirements to refine the SOW (e.g.
one-on-one sessions, Q’s and A’s, written
submissions, etc.).
• Once the SOW is finalized, Canada will request
that the Respondents provide their list of IT
products.p
continued
61
Review and Refine Requirements (RRR) Phase
(continued)
• Canada will conduct the Supply Chain Integrity (SCI) verification over a
period of 10 calendar days to ensure that all IT products meet Canada’s
security and supply chain standards.y pp y
• Upon completion of the SCI verification process, Canada will provide
Respondents with written notification informing them if their IT product list
are approved.
• If a Respondent’s IT products list is not approved, the Respondent will be
briefed and have 10 calendar days following the receipt of Canada’s
written notification to resubmit their IT products list.
If th R d t’ IT d t li t i j t d d ti th ill b• If the Respondent’s IT products list is rejected a second time, there will be
no further opportunities to resubmit a new IT products list and the
Respondent will not be qualified to proceed to the next phase in the
procurement process.
• Respondents whose IT product list are approved by Canada will be
deemed Qualified Respondents and will proceed to the “Bid Solicitation
Phase”.
62
Bid Solicitation Phase
• Canada may issue one or more formal Request
for Proposal (RFP) to the Qualifiedfor Proposal (RFP) to the Qualified
Respondents who have participated in the
RFRE and RRR PhasesRFRE and RRR Phases.
• Each Qualified Respondent will be permitted to
formally bid on the requirements set out in theformally bid on the requirements set out in the
RFP(s).
63
Contract Award and Implementation
• Contract Award after completion of the Bid
S li it ti PhSolicitation Phase
• One or more contracts may be awarded
f ( )depending on the Request for Proposal(s)
64
GCNet WAN Services Industry Day
Questions & Answers
65
GCNet WAN Services Industry Day
Recap / Closing Remarks
66

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July 9 ssc_gc_net_wan_service_industry_day_slides

  • 1. Sh d S i C d (SSC)Shared Services Canada (SSC) GCNet WAN Services Industry Day July 9, 2013 EDRM # 1807240 1
  • 2. GCNet Industry Day Industry Day Objectives • Share plans with industry suppliers and engage in a dialogue  regarding GCNet Wide Area Network services and Service  Delivery OptionsDelivery Options • Explain the proposed “Collaborative Procurement Solutions”  approachapproach • Address the Cyber Security Supply  Chain ThreatChain Threat • Elicit feedback  from industry on the  S i D li Hi h A il biliService Delivery, High Availability,  Contract Period and Pricing Options 2
  • 3. GCNet WAN Services Industry Day Agenda TIME PRESENTER DESCRIPTION 1:00 ‐ 1:05 pm Jean‐François Lymburner DG Service Strategies and Transformation  Opening Remarks &  Industry day Objectives Benoît Long1:05 – 1:45 pm Benoît Long SADM, Transformation, Service Strategy & Design, SSC  SSC Transformation Overview  1:45 ‐ 2:45 pm Michel Fortin DG, Telecommunications Transformation Program, SSC GCNet ‐ Wide Area Network Overview  2:45 ‐ 3:00 pm Break 3:00 ‐ 4:00 pm Patrick Mountford Director, Cyber Security Strategy, Cyber and  IT Security  Transformation Program, SSC C Supply Chain Integrity3:00  4:00 pm Carey Frey  Director, IT Security Strategic Relationships Office,  Communications Security Establishment Canada Supply Chain Integrity  4 00 4 30 Stéphane Richard Collaborative Procurement  4:00 ‐ 4:30 pm p Senior Director, Information Technology Procurement, SSC  Solutions Approach  4:30 – 4:45 pm Jean‐François Lymburner DG Service Strategies and Transformation, SSC  Questions and Answers  J F i L b 3 4:45 – 5:00 pm Jean‐François Lymburner DG Service Strategies and Transformation, SSC  Recap / Closing Remarks
  • 4. GCNet WAN Services Industry Dayy y Shared Services Canada (SSC) Transformation OverviewTransformation Overview Benoît LongBenoît Long Senior Assistant Deputy Minister, Transformation, Service Strategy & Design Shared Services Canada July 9, 2013 4 EDRM # 1805230
  • 5. SSC Transformation Overview Agenda • Industry Day Objectives / Key MessagesIndustry Day Objectives / Key Messages • SSC Background, Strategic Vision & Principles T f ti Obj ti & B k d• Transformation Objectives & Background • Transformation Timeline & Approach • Stakeholder Engagement • Wrap up 5
  • 6. SSC Transformation Overview Industry Day Objectives / Key Messages “ Engaging with others outside our institution—other levels of government, industry, academia, non- governmental organizations, and individual citizens—is also essential to our work. These diverse partners can help to identify and implement practical, effective solutions that get results. We need to develop our policies, programs and services with people, not just for them.” Source: Twentieth Annual Report to the Prime Minister on the Public Service of Canada • The strategic outcomes for Shared Services Canada (SSC) are to generate savings,  increase security, and improve service • Strategies to achieve these outcomes include consolidation, standardization, and  transformation, including development of  sourcing strategies and incorporating  security by design strategies • With regard to sourcing strategies, SSC Transformation needs to engage industry in  exploring options to implement these strategies and achieve its desired outcomes 6
  • 7. SSC Transformation Overview Background / Context 2011  Budget A New  Organization  with an IT Focus Raison d’être  Reduce costs  Improve Security CONSOLIDATE STANDARDIZE  Maximize Efficiencies  Minimize Risks RE‐ENGINEER 7
  • 8. Th G t f C d ill lid t d t t d t k t f SSC Transformation Overview Strategic Vision and Principles The Government of Canada will consolidate data centres and networks, transform  telecommunications services, centralize their administration, and rationalize service delivery to  achieve greater efficiencies, reduce costs, minimize risks, and improve security and service quality IMPROVE SERVICE QUALITY MAXIMIZE EFFICIENCIES • Improve levels of service and security for all • Modernize infrastructure and platforms • Increase system availability reliability • Consolidate and converge to reduce duplication of  infrastructure • Standardize infrastructure and operations IMPROVE SERVICE QUALITY MAXIMIZE EFFICIENCIES • Increase system availability, reliability,  robustness and scalability • Reduce dependence on physical location • Implement ubiquitous personal  mobility Standardize infrastructure and operations • Determine appropriate level of private  sector engagement • Make effective use of shrinking IT labour  force • Fewer, better quality facilities mobility • Significant environmental benefits force  MINIMIZE RISKS SSC ADDITIONAL BENEFITS • Increase information security  • Power supply diversification • Centralize planning and recapitalization • Address aging IT infrastructure – Reduce power demand – Reduce greenhouse gas emissions (cleaner  power); reduce e‐waste • Enable Workplace 2.0 8 • Address aging IT infrastructure • Examine industry investment and risk sharing • Reduce travel costs (videoconferencing)
  • 10. EMAIL SSC Transformation Overview SSC’s Transformation Initiatives Nov 2011 Jan – May 2012 June 2013 Oct 2013 – April 2015 EMAIL DATA CENTRES 2012-2013 2013-2020 TELECOMMUNICATIONS 2012-2013 2013-2020 Forums / Events • Chief Information Officer Council (CIOC), CIO Forum • DPI, GTEC • Executive Summit Key Stakeholders • Ministers • Inter‐departmental Advisory  Committees (IT Business  Transformation) gement Inter‐departmental Working Groups: • Security  • Policy and Standards • Functional • Business Requirements 10 • Heads of IT meetings Industry – Launch and closure of procurement process;  engagement of industry based on sourcing strategies  Transformation) • CIO Council • 43 Partner Departments • Unions • Industry Engag • Business Requirements • Transition • Operational & Service Mgmt • Information Mgmt
  • 11. SSC Transformation Overview Background ‐ Current State Canadians population distributionCanadians population distribution Population Orange population >1 000 • Canada  population =  33.4M  • 13 largest cities LEGEND Orange – population >1,000 Blue – population < =1000 • 13 largest cities  (metro areas)  total population  > 18M  • Canada has 230  cities with a   population of   > 15,000 • Important to  factor in  population  di t ib ti idistribution in  network  architecture to  provide best  i t iti 11 service to citizen
  • 12. SSC Transformation Overview Background ‐ Current State GC l di t ib ti b i + NCR • Total of approximately  255,000 public  servants (excluding  ili b f GC employee distribution by province + NCR Prince Edward Island 1 3% Saskatachewan 2.5% Yukon 0.2% International military members of  the Canadian Forces  and RCMP officers) O hi d f Alberta 5.6% British Columbia 9.3% Nunavut Ontario 14.6% 1.3% Quebec 11.8% International 0.6% • Over two thirds of  public servant  employees are  located in Ontario and  Manitoba 3.8% Northwest Nova Scotia 4.4% Nunavut 0.1% 14.6% Quebec NCR 40.6% New Foundland Northwest Territories 0.3% New Brunswick 1.8% 12 3.2%
  • 14. SSC Transformation Overview Background ‐ Current State is Complex, Costly and Vulnerable The Government’s current IT infrastructure is complex costly and vulnerableThe Government s current IT infrastructure is complex, costly and vulnerable Built and managed in silos, the existing web of infrastructure  is unreliable, inefficient and difficult to maintain. LAN4 – Dept H LAN3 – Dept. F LAN2 – Dept. B LAN6 BUILDING BUILDING BUILDING BUILDING Dept. A: small data centre LAN2 – Dept. B Dept. F: small data centre LAN3 999 485 data centres Dept. F: small data centre LAN1 – Dept. A LAN5 – Dept. Q Dept H LAN7 LAN4 000 50 wide area LAN6Dept. A: large Dept. H: small LAN6 Dept. D: small WAN1 WAN2 WAN 50WAN3 50 wide area networks (WAN) LAN5 – Dept. Q LAN4 – Dept. H LAN7 BUILDING BUILDING BUILDING LAN7 LAN6 BUILDING p g data centre data centre. Dept. Q: small data centre LAN7 BUILDING Dept. B: small data centre data centre 4 000+ local area networks (LAN) 14 BUILDING BUILDING BUILDING BUILDINGBUILDING
  • 15. Simpler Safer and Smarter SSC Transformation Overview Background ‐ Conceptual End State Internet Businesses Virtual Allies (International) Cyber threats Simpler, Safer and Smarter Canadians Internet Governments Virtual Private Cloud GC Network GC Network Regional and International Carriers (377 000 users; 3 580 buildings) Production X Production Y GC Network 377 000 users 3 580 buildings Production XYZ Production XYZ eSecurity Sensitive Data Enclaves Business Continuity Enterprise  Security cedEnterprise Mix of ownership • Reuse of existing Crown real  property assets • Public‐private partnerships (P3s)  O t i hi d Development Geographic Diversity • Six data centres in pairs  for high performance  and availability Third PairDevelopment ABC Enhan Supercomputer 15 • Outsourcing ownership and  maintenance to the private sector • Data centres in diverse  locations for disaster  tolerance
  • 16. Dec. 2013Mar. 2014 20202016 2018Sep.2012 Mar.  Sep. SSC Transformation Overview Transformation Schedule Step 1: CurrentState Step 2: SSC is following a proven methodology for  transforming IT infrastructure q Step 2: Requirements Step 3: End State Step 4: Plan & Procure Step 5: E t Manageable Projects Detailed Plans Execute Wave 1 (…) Step 5: Execute Wave 2 (…) Step 5: Execute Wave 3 16 Program Management: Project Management, Reporting, Communications, Governance, Stakeholder Engagement, Finance (…)
  • 17. SSC Transformation Overview Transformation Phased Approach TTP: Building DCC:  Server UNIT OF TRANSFORMATION WORK: • Produce detailed Current State |asset &  application information   • Develop detailed Partner reqmts – Business cycles – Application refresh plansapproach • Produce Reference Architecture • Establish Core Services roadmap • Develop “Migration Factory” g pp p – Overall readiness • Develop Consolidation  Priority List (CPL) • Define Consolidation  Sequence – Competing factors • Determine sourcing  strategies • Establish enterprise  Data centres & GCNet • Define org. structure Priority List (CPL) • Conduct Procurement  (incl. P3, etc.) strategies • Develop Security by  design Data centres  & GCNet • Build new Operations  organization • Establish all ITSM tools &   processes B ild i ti d g • Define migration &  receiving teams • Develop HR Mgmt & Talent  Plans • Projectize by priority / CPL Core Services in Place DNS ADICAM IP ITSM DHCP • Build migration and  receiving teams • Install & configure new infra. • Perform Quality Control • Assist Partners in the migration of all • Identify application inter‐ dependencies &  infrastructure reqmts • Align network consolidation plan with  • Projectize by priority / CPL  17 Assist Partners in the migration of all  business applications  • Close (“shred”) data centres as they are vacated g p data centre & application migration  reqmts
  • 18. SSC Transformation Overview User‐centric Approach to Planning / Execution • Overall planning and  ti f k i E dB ildi Data Centre I t b ildi execution framework is  based on user‐centric  approach End-user Floor Building Building Intra-building Network Inter-building Network • Project for each of the       3 580 buildings  Floor Devices • 377 000+ users located in 1 400+ different  cities/towns Devices User 18
  • 19. SSC Transformation Overview Overall Transformation Approach s) Building Migration – Multiple Streams with Standardized Processes Multiple Streams BusRoutes 2013 2014 2015 2016 2017 2018 2019 2020 Simple (pop <100) (B 2013 2014 2015 2016 2017 2018 2019 2020 (pop .<100) Medium (pop. 100-1,000) Complex (pop. 1,000+) (3,580 buildings) Bus routes in the context of buildings mean multiple teams transforming different types of buildings. 19 Buildings will be migrated to consolidated infrastructure which includes wireless LAN and VoIP services.
  • 21. SSC Transformation Overview Stakeholder Engagement ‐ Architecture Framework Advisory Committee (AFAC) AFAC l h d i O 2012 d i l d fAFAC was launched in Oct 2012 and  includes a core group of  members from ICT Industry and SSC Cloud  Computing/ Platforms Converged  Communications  Transformation  Overview Platforms Sample Feedback from AFAC Oct. 11, 2012 Launch of AFAC “...Architecturally trying to separate  into LAN, WAN, and then PSTN, Internet  etc. We don’t look at them together  because we want competition and  flexibility. Also important for bargaining “Bandwidth is a commodity  that is going down in price.  You don’t want to bundle  bandwidth with suppliers.  There are few SPs that can “SDN is absolutely real. Multi‐vendor  interoperability around SDN is a generational  change at the network layer. No one is  implementing Spanning Tree anymore. You can  Sample Feedback from AFAC 21 flexibility. Also important for bargaining  power. You can have multi‐vendor  applications managed.  There are few SPs that can  go all across Canada.” p g p g y do very fine bandwidth management higher in  the stack w/o being connected to the network.”
  • 23. GCNet WAN Services Industry Day GCNET – WAN Services Overview Michel Fortin DG, Telecommunications Transformation Program Transformation Service Strategy & DesignTransformation, Service Strategy & Design Shared Services Canada July 9, 2013 23 July 9, 2013 EDRM # 1805227
  • 24. Telecommunications Transformation Program (TTP) Overview Purpose T id b k d d b i i d i h d h f GCNTo provide background and obtain industry input on the proposed approach for GCNet Wide Area Network service delivery options and procurement process • Obtain industry input on the strategy  National or regional model ? National or regional model ?  High availability approach  Length of contract  Pricing Model Pricing Model • Advice that could lead to better pricing (based on past experience) • Explain the revised procurement process to address supply chain integrity • Address questions regarding process • Set the stage for the one‐on‐one engagements “Early, ongoing and honest discussion with Industry Leaders and other stakeholders is critical to our Government’s commitment to achieve the best possible results for Canadians. This roundtable provides us with the a new opportunity – a chance to receive valuable feedback on how to improve our processes increase our efficiencies and reduce costs to 24 feedback on how to improve our processes, increase our efficiencies and reduce costs to Canadian taxpayers” Source: The Honourable Rona Ambrose
  • 25. ULTRA HIGH BANDWIDTH SERVICE REQUIREMENTS Telecommunications Transformation Program (TTP) Overview Growing Bandwidth Requirements for the Government of Canada ULTRA HIGH BANDWIDTH SERVICE REQUIREMENTS • Fully interactive • Telepresence • Growing delivery of  applications in the  • Consolidation and  centralization of   Growing use of UBIQUITOUS FOR ANY LOCATION p • Unified  Communications cloud  (e.g. e‐mail) • Virtual Desktop  Hosting data (Data Center  Consolidation) Growing use of Social Media‐like apps (eg. Facebook,  Twitter, GCPedia) …UBIQUITOUS FOR ANY LOCATION… Growing Mobility  Requirements  Requires  End‐to‐end security Seamless work/home  environment  (remote access) Must be available in Remote Locations 25
  • 26. Telecommunications Transformation Program (TTP) Overview What is the Telecommunications Transformation Program? • Telecommunications Transformations Program is  comprised of 6 elements with the principle services  being inter‐building (WAN), local area network  (LAN) & voice services  • One of the main objectives of the TTP is to designOne of the main objectives of the TTP is to design  and build an integrated telecommunications network  to support Government of Canada operations.   The  Government of Canada Network (GCNet)  will be  the ( ) future integrated network. • The scope of the GCNet WAN is currently planned to• The scope of the GCNet WAN is currently planned to  exclude inter‐data centre connectivity (will be the  subject of a separate procurement process).  Scope in  other areas may be modified based on industry  26 other areas may be modified based on industry feedback.
  • 27. Telecommunications Transformation Program (TTP) Overview 6 Element Framework – Focus on Inter‐Building Network / GCNet WAN #3 – Voice/Video/Conferencing Services • IP‐based voice, video and conferencing   services over converged network #6 – Management and  Operations • Management and Administration • IT Service Management • Service Strategy and Transformation #4 – Contact Center Services • Migrate from legacy to IP‐based  infrastructure for contact centres   #5 – Network Security • Network security based on  security domains and zones #2 – Network and Cyber‐security  Operations Centre • Migration from wired to wireless devices • Service Strategy and Transformation Operations (People, Process, Technology) #1 – Network Services Operations Centre • Consolidated 24/7/365 • Co‐located NOC/CSOC in DC IT Services nagement Network and Cyber Security Operations Center Voice, Video and Conferencing Services agement ecurity #1  Network Services a. Internet ‐ High‐speed, dual ring backbone  between data centers with very high  availability b. Inter‐building ‐ Consolidated and  Contact Center Intra-building Network ITServiceMan Inter-building Network Intra-Data Center Network Inter -Data Center Network ProgramMana NetworkSe converged network with shared inter‐ building access c. Intra‐building ‐ Shared infrastructure in  multi‐tenant buildings with wireless d. Inter‐data centre ‐ High‐speed, fully  27 Internet Connectivity redundant  through rings e. Intra‐data centre ‐ Shared infrastructure 
  • 28. SECURITY Telecommunications Transformation Program (TTP) Overview TTP Conceptual End State Internet Virtual CONSOLIDATIONSECURITY • All departments share one enterprise/common zone • Access to sensitive departmental data is secured through restricted zones Application  Service Levels St d d RegionalRegional International  C i International  C iGCNet Public  Cloud  Services Public  Cloud  Services Internet B2G C2G G2G Virtual  Private  Cloud Several, highly‐ secure Internet  access points CONSOLIDATION PRINCIPLES 1. As few wide area networks as possible 2. All departments share zones • Developers do not have access to production infrastructure • Classified information below Top Secret C lid t d t ll d W kl d M bili Service Level … Service Level Production Prod1 A Prod2 UU Production Prod3 UU Prod4 UU Standard Enhanced Mission Critical Regional  Carriers Regional  Carriers CarriersCarriersGCNet (3580 buildings) Regional WAN Accelerators access points network access in multi- tenant buildings 3. Network equipment is shared 4. Telecom hubs (call managers, VC bridges) • Consolidated, controlled, secure perimeters • Balance security and consolidation • Certified and Accredited infrastructure seSecurity Development Dev1 Dev2 Application Migration • Standard platforms and  Protected Data A Protected A B Protected B Workload Mobility SS A B S B UU B UU UU C U UU HPC iseSecurity managers, VC bridges) located in enterprise data centres or common points of presence 5. Inter-data centre connections should be diverse and fully redundant CHARACTERISTICS • Integrated (single, common, secure GC network will link all service delivery points) • High performance Enterpris GC Private Domain product versions • Migration guidance • Committed timeline for  product evolution C Protected C Classified Data Confidential Secret C S HPC Sci1 Stand‐alone centre for GC super‐ computing (HPC) – e.g. Weather Enterpri diverse and fully redundant 6. Scalable and flexible infrastructure 7. Performance levels should be similar wherever possible C d C i ti• High performance • Secure • Cost-effective • Standardized (based on open standards, modularized design) M bil ( i l t h l 8. Contracts/services will be consolidated BUSINESS INTENT • Business to Government Converged Communications Contact CentreMobility • Higher speed, • Ubiquitous connectivity • Consolidated services • IP‐based infrastructure 28 • Mobile (wireless technology will be maximized where cost-effective) • Responsive and resilient • Government to Government • Citizens to Government Video • Rationalized VC bridges • Shared VC boardrooms  Data • Increase security • Consolidate zones Voice • Modernize  • IP Telephony 
  • 29. • Establish a new contract for Wide Area Network (WAN) services to be provided to SSC GCNet WAN Services Overview GCNet Business Objectives • Establish a new contract for Wide Area Network (WAN) services to be provided to SSC  and its 43 Partner departments and agencies at approximately 3,580 locations nationally Reduced IT complexity and overall cost • Consolidate and standardize the IT infrastructure for delivery of WAN transport  services for SSC partners, Canadian and international locations  • Converge network services supporting legacy Voice and Video services onto the  consolidated and standardized WAN services SAVINGS • Facilitate interoperability across departments and agencies Standardize and Simplify Service Management • Standardize service levels to ensure a consistent delivery and availability of SAVINGS Standardize service levels to ensure a consistent delivery and availability of  WAN services SERVICE Enhance WAN Security • Implement standard WAN security measures and controls to ensure robust  protection against threats • Continue to deliver services securely and reliably to Canadians 29 SECURITY • Continue to deliver services securely and reliably to Canadians
  • 30. GCNet WAN Services Overview Current State – Departmental “Siloes” C t St t 50 Wide Area Networks interconnecting 485+ Data centresCurrent State: • Departmental-based Wide Area Networks • Various service levels and management i hoversight • Separate access charges for each d t t i ltidepartment in multi- tenant buildings • Requires a separate t k j t tnetwork just to interconnect departments 30
  • 31. Enterprise Converged and Consolidated Networks GCNet WAN Services Overview Detailed End State – Services View Enterprise Converged and Consolidated Networks Internet Secure Remote Access (using VPN Tunnel) 4 Operations Provide greater  network capacity,  reliability and  Remote Building (with few users) 2 3 D t C t Data Centers Operations Building security to  enable partners  to deliver  optimum support GCGC‐‐NETNET 1 Data Centers Office Building optimum support  service to  Canadians 1 Military Base Multi-tenant Building Data Centers Transform from 50 “siloed” M h t b d idth t t d 31 Transform from 50 “siloed”  networks to a shared,  more secure enterprise  network Much greater bandwidth to support  increased centralized services (e.g.  Consolidated data centers and e‐mail)  and videoconferencing Expected increase in  bandwidth usage is  projected at 22% annually 31
  • 32. GCNet WAN Services Overview Requirements:  Business  • Support a wide variety of federal government programs and applications• Support a wide variety of federal government programs and applications  ranging from corporate email and routine data exchanges, to real‐time  government wide mission critical military, policy, health and public safety  informationinformation • Consolidate the management of networks to eliminate silos and facilitate  interoperability across departments and agencies • Reduce duplication and inefficiencies  • Ensure high availability for mission critical sites • Standardize service levels to ensure a consistent  delivery and availability of WAN services across all SSC partners and agencies • Minimize cost to manage service • Security: Supply must meet the trusted Supply Chain requirements ( identified in the 32 Chain requirements  ( identified in the  “Supply Chain Integrity” presentation to follow)
  • 33. Th bilit t id inter b ilding La er 3 connecti it t ll b ildi GCNet WAN Services Overview Requirements:  Functional  • The ability to provide inter‐building Layer 3 connectivity to all buildings  where the GC or one of its partners is a tenant • The ability to support data and real time traffic such as voice and video  Th bilit t t t k f i l l i Q lit f• The ability to support network performance service  levels using Quality of  Service  (QoS) /Class of Service (CoS) to enable the convergence of data,  voice and video onto IP network services Th bilit t t i t f lti l i t l i t t k• The ability to support a variety of multiple virtual private networks  • Consolidated network access to each building for all  departmental WAN requirements at a site • High availability at buildings  (through diverse physical routing and /or multiple carriers) at sites with mission critical business  functions  • Service options with scalable bandwidth  levels   to meet the different service requirements • Connectivity to existing networks to ease the  33 transition to the new GCNet • Support for Legacy applications until they can be converted onto an MPLS network
  • 34. GCNet WAN Services Overview Procurement Timeline to Contract Award Industry Day & 1-on-1s Close RFP Contract Award SOLICITATION INDUSTRY ENGAGEMENT Jul 9 -12 RFRE Post RFRE Oct 1 REVIEW/REFINE Oct 21 Jan 2 Post RFP 2013 2014 Mar 30 Apr RFP Evaluation May/ June 2014 IMPLEMENTATION 2016 • The Collaborative Procurement process (identified above) will be explained SOLICITATION RFRE & RFP DEVELOPMENT RFRE REQUIREMENTS (RRR) IMPLEMENTATION The Collaborative Procurement process (identified above)  will be explained  further in the following “Collaborative Procurement Solutions Approach”  presentation • Supply Chain Integrity (SCI) verification will be conducted during the RRR to• Supply Chain Integrity (SCI) verification will be conducted during the RRR to  ensure all IT Products meet Canada’s security and supply chain standards; more  detail will be provided in the following “Supply Chain Integrity” presentation 34
  • 36. GCNet WAN Services Overview Service Delivery Models – Options 1 Discussion  Topic WANWest East National Service Contract – Single (Prime) Supplier Option #1 Pros 1Cons • Efficient to operate & manage • Economies of scale  • Single supplier to manage • End to end SLA • No NNIs • Business is not  shared • No supplier diversity National Service Contracts – Prime & Secondary Suppliers Option #2 No NNIs Pros • Pricing may be more  competitive • Business shared Cons • No single point for end‐to‐ end accountability Ch ll i t tN ti l WAN #1West East Option #2 • Supplier diversity • Challenging to guarantee  support for latency  sensitive applications end‐ to‐end • Complex to operate,  manage & integrate National Backbone NNINNI WAN #2West East Regional Service Contracts – with Prime Supplier (Coalition) Pros • Pricing may be more  competitive for regional  services  • Business extensively shared  across Industry manage & integrate • Increased costs due to GC  NNI & backbone • Different pricing per  supplier 1 2 3 4 WANWANWANWANOption #3 National Backbone NNI across Industry • Improved performance with  regional Supplier Central  Office (CO) presence NNI NNINNI 36 NNI Network to Network Interface
  • 37. GCNet WAN Services Overview Service Delivery Models – Options (continued) 1 Discussion  Topic 1Preference: • Deal with one Primary Service Provider or Integrator to provide end-to-end WAN End-to-end WAN Service managed by Primary Service Provider Various carriers (providing “last mile”)to provide end-to-end WAN service (but not if cost-prohibitive) • Primary service provider will Various carriers (providing last-mile ) across the country • Primary service provider will deal with various carriers for “off-net” connectivity requirements • Coalition of ILECs/CLECs* is option with Prime Service Provider/Integrator 37 Note:* ILEC is Incumbent Local Exchange Carrier; CLEC is Competitive Local Exchange Carrier
  • 38. GCNet WAN Services Overview High Availability 2 Discussion  Topic Objective: 2Objective:  The Requirement is to provide high availability to critical building/data centres • The most vulnerable part of site connectivity is the “last‐mile” • HA can be provided by redundancy, diverse routing, diverse Central Offices, and  diverse carriers • Requirement is for 99.9+% availability – guaranteedRequirement is for 99.9 % availability  guaranteed  • Consideration for a multiple/diverse carrier approach:  traffic routing, network  interconnectivity, performance for time sensitive applications,  accountability Supplier A Supplier A Router High Availability Models (various) 99.9+% Subcontractor Subcontractor NNIRedundant – Diverse Connections CO CO 38 Router Network NNI: Network-to-Network Interface
  • 39. GCNet WAN Services Overview Contract Period 3 Discussion  Topic R d d t t l th (i l di ti ) ? 3• Recommended contract length (including option years) ?  • Is model which implements regular cost reviews (based on industry  benchmarks) feasible ?  (eg. every 3 years) Migration to GCNet Migration to 3580 buildings Migration to GCNet  Contract(s) Migration to  next Contract(s) BUILDINGS • Transformation • Service Consolidation # OF 2014 2020 Time 39 Primary years Length of contract Option years
  • 40. GCNet WAN Services Overview Pricing Model Options 4 Discussion  Topic 4• Numerous pricing model options possible (fixed, variable, etc) • Pricing reviews at fixed intervals  (based on market benchmarks) over  the period of contract(s) advisable? • What are the factors that drive the rates up? Rates Review at fixed intervals (cost reduction based on market rates reductions) 3 years Rates Time 40 2014 Time 2017 2020 2023
  • 41. OPERATIONAL/TECHNICAL: GCNet WAN Services Overview Questions for Industry Feedback 1. Feedback on National and Regional approach to providers  – Technical and operational considerations OPERATIONAL/TECHNICAL: – Procurement considerations 2. What are the considerations related to facilitating Real‐Time applications (video,  voice, etc.) in a multi‐supplier arrangement ? 3. What are the pros and cons with dual‐supplier connections at critical sites ? – Technical and operational considerations (NNIs and backbone) – Procurement considerations 4. Identify possible technology enhancements for WAN services over the next 10  years that we may need to consider in our requirements  5. Comment on the integration/peering of the new GCNet WAN services with the  ( )existing GC WAN environment (e.g. GC Data Centre internetwork) 6. Do you offer MPLS(TP) or similar services ? 7. Can GCNet traffic completely remain in Canada ? 41 8. Advice on methods to increase WAN security
  • 42. PROCUREMENT: GCNet WAN Services Overview Questions for Industry Feedback (continued) PROCUREMENT: 1. What Pricing Model would be most beneficial to Canada ? (Are regular pricing reviews  at fixed intervals over the period of contract(s)  d i bl ?advisable? 2. What should length be contract length (including option years) ? 3. Provide recommendations on the approach for the technical evaluation of  S li lSupplier proposals 4. Provide recommendations for requirements to maximize competitiveness and  minimize costs .   What are the factors that drive rates up ?  5 A liti f i l id f ibl t t ti l i ?5. Are coalitions of regional providers feasible to create a national service ? 6. What requirements (in SOW) should SSC be considering to increase migration  speed on WAN services ? 7 F db k d t ti li7. Feedback on proposed procurement timelines 8. Can RFP contain requirement to route traffic only in Canada (for intra‐Canadian  traffic) ?  If so, would this impact costs?  9 Should GCNet contract(s) include International locations 42 9. Should GCNet contract(s) include International locations 
  • 43. GCNet WAN Services Overview Next Steps • Industry one‐on‐one engagements* (45 min each) to be held for the  next 3 days to obtain feedback on the discussion topicsnext 3 days to obtain feedback on the discussion topics – Industry feedback will be incorporated into the statement of work • Initiate next phase of the procurement process (RFRE)p p p ( ) Industry Day & 1-on-1s Close RFP SOLICITATION INDUSTRY ENGAGEMENT May 17 Jul 9 -12 RFRE Sept Post RFRE Oct 1 Oct 16 REVIEW/REFINE Oct 21 Jan 2 Post RFP 2013 2014 Mar 30 Apr RFP Evaluation May 1 May/ June 2014 IMPLEMENTATION 2016 Contract Award SOLICITATION RFRE & RFP DEVELOPMENT RFRE / REQUIREMENTS (RRR) 2014 IMPLEMENTATION 43 *Note: Suppliers must have pre‐registered for the one‐on‐one sessions; registration is now closed 
  • 45. Break – 15 Minutes Coffee & Refreshments are available in the lobbyCoffee & Refreshments are available in the lobby Please return to your seat by 3:00 45
  • 46. Supply Chain Integrity GCNet WAN Industry Dayy y July 9th, 2013 Patrick Mountford, Director, Cyber Security Strategy 46 Christian Caron, A/Manager, Cyber Threat Assessment Unit
  • 47. TwoTwo--Step Procurement ProcessStep Procurement Process Request for Information (RFI)Request for Information (RFI) / Request for Responses Evaluation (RFRE) / Review and Refine Requirements (RRR) SCI determination & pre-requisite National Security Exception posted on GETS Respondents provide list of Information and Communications Rejected respondent has 10 calendar days to resubmitInformation and Communications Technology (ICT) equipment, software and services DebriefNo j p y revised equipment list 1st Rejection 2nd Rejection SCI Authority reviews ICT list in consultation with Security Partners Decision by SCI Authority Debrief session with respondent No YesYes Respondent does not Receive Approval Letter for pre-qualification SSC issues RFP to Qualified Respondents 47 qualify Respondents
  • 48. Required Information from the Respondents • Once the SOW is finalized GoC will request that the respondents provideOnce the SOW is finalized, GoC will request that the respondents provide their list of IT products and services. More specifically, when it applies, the GoC will be requesting the following detailed information: 1. List of equipment used to deliver the service (vendor manufacturer, model number, software load version). 2 List of managed services (names of companies and the location from2. List of managed services (names of companies and the location from where these services are delivered). 3. Conceptual network diagrams showing third party dependencies and interconnections (includes physical and logical network topologyinterconnections (includes physical and logical network topology, depicting the nodes and connections amongst nodes in the network). 4. All of the above applies for sub-contractors and partners (sub- contractor and their own sub contractors) This should include allcontractor and their own sub-contractors). This should include all companies who will be sub-contracted to provide equipment or services as part of the GCNet Wan project. 48
  • 49. OnOn--going Supply Chain Integrity Auditinggoing Supply Chain Integrity Auditing Supplier provides Rejected supplier has to resubmit revised equipment list Supplier provides revised list of ICT equipment On-going SCI auditing from the moment the contract SCI Authority reviews ICT list in consultation with Security Partners Decision by SCI Authority Debrief session with supplier No Yes the contract has been awarded until it ends. Yes Supplier receives Amendment Approval Letter SCI Authority monitors threats and audits results in consultation Threats? Internal threat evaluation can with Security Partners Debrief session with Yes lead to the questionning/exclusion of specific equipment/services 49 session with supplier
  • 50. Cyber & Supply Chain Threats to the GCCyber & Supply Chain Threats to the GC GC WANGC WAN Industry Day July 9, 2013 Carey Frey, Communications Security Establishment Canada 5050 Canada
  • 51. UNCLASSIFIED CSEC: What We DoCSEC: What We Do CSEC C d ’ i l l i• CSEC: Canada’s national cryptologic agency • Our MandateOur Mandate – Foreign Signals Intelligence – IT Security S f– Support to Lawful Access • ‘B’ Mandate• B Mandate – To provide advice, guidance and services to help ensure the protection of electronic information and of information infrastructures of importance to the Government of Canada 5151 infrastructures of importance to the Government of Canada
  • 52. UNCLASSIFIED CSEC: IT Security ProgramCSEC: IT Security Program W h l d d d f d i IT i• We help prevent, detect and defend against IT security threats and vulnerabilities • CSEC provides unique technical expertise, capabilities and classified information that we use to complement i l it t h l i il bl t ITcommercial security technologies available to IT security practitioners • We use our own methods and operations to detect and defend against threats that are not in the public domain 5252
  • 53. UNCLASSIFIED Effects of Market Forces on TechnologyEffects of Market Forces on Technology Market forces favour commercial and personal technologies over• Market forces favour commercial and personal technologies over requirements for security features • Our society is almost totally dependent on software and hardwarey y commercial technology providers from global markets • New products and new versions of products are rapidly produced • No regulatory framework exists for hardware/software safety and security • Traditional government policies and processes impose security requirements after products and systems have been developed • Few incentives for commercial technology developers to invest in security 5353 • Few incentives for commercial technology developers to invest in security
  • 54. UNCLASSIFIED Technology VulnerabilitiesTechnology Vulnerabilities • “People write software sloppily. Nobody checks it for mistakes before it gets sold” – Peiter Zatko (Mudge), WhiteHouse Cyber-Security Summit (2000) • Unintentional vulnerabilities or weaknesses – Design flawsDesign flaws – Implementation errors • Cyber Threat – A threat actor, using the Internet, takes advantage of a known vulnerability in a product for the purpose of exploiting a network and they p p p p g information the network carries • Intentional vulnerabilities or weaknesses – Predetermined deliverables can be implanted in a product with or withoutp p knowledge of company. • Supply Chain Threat – a product can be easily tampered with in the supply chain to later facilitate a cyber-intrusion against that product in order to l it t k d th i f ti th t k i 5454 exploit a network and the information the network carries
  • 55. UNCLASSIFIED The Evolving Cyber ThreatThe Evolving Cyber-Threat • Today, malicious cyber activities are directed against Canada and our closest allies on a daily basis • Threat actors range in sophistication from malfeasant• Threat actors range in sophistication from malfeasant hackers to organized crime groups, to terrorists to nation states • Canadians trust the GC to defend Canada’s cyber sovereignty and protect and advance our national security and economic interests 5555
  • 56. UNCLASSIFIED An Issue of National SecurityAn Issue of National Security • Risks from vulnerable technologies Covert and persistent access by cyber threat actors in Canadian– Covert and persistent access by cyber threat actors in Canadian telecommunications networks threatens the sovereignty of GC information and the continuity of government operations – Cyber threat actors are effective at exploiting internet-connected network element technologies and management systems used to administer andelement technologies and management systems used to administer and operate network infrastructures • Risks from an overly complex and decentralized threat surface – Consolidation of GC telecommunications services through GCNet is a prerequisite for manageable cyber protection & defence – Security through obscurity is not a viable long-term strategy to deter cyber threat actors • Risks from the supply chain – Increases opportunities for threat actors to circumvent GC cyber security measures 5656 measures – More difficult for the GC to detect and remediate
  • 57. UNCLASSIFIED GC Shared Services ProcurementsGC Shared Services Procurements • Shared Services Canada and CSEC are working in partnership to eliminate or significantly reduce risks to the GC from cyber threats & global supply chain vulnerabilitiesglobal supply chain vulnerabilities • CSEC will provide follow-up briefings on supply chain risk mitigation to interested suppliers for GC shared services C i t b illi t i CSEC di l t– Companies must be willing to sign a CSEC non-disclosure agreement to receive this information • Security requirements for cyber-protection, cyber-defence and supplyy q y p , y pp y chain risk mitigation must be met by suppliers in order to successfully bid on GC shared services initiatives – As the IT Security authority for the GC, CSEC will seek long-term partnerships with successful suppliers – CSEC will assist Shared Services Canada in the pedigree analysis of supply chain information provided by respondents • Examples of these requirements can be found on CSEC’s website under 5757 • Examples of these requirements can be found on CSEC s website under Technology Supply Chain Guidance
  • 58. GCNet –WAN Services Collaborative Procurement Solutions Approachpp Sté h Ri h dStéphane Richard Shared Services Canada Senior Director P t d V d R l ti hiProcurement and Vendor Relationships July 9, 2013
  • 59. Collaborative Procurement Solutions Approach Industry Engagement Day and 1 on 1 Sessions Request For Responses for Evaluation Review and Refine Refinements (RRR) Bid Solicitation Phase Contract Award (RFRE) Note: No Request for Information (RFI) is planned. 59
  • 60. Request for Responses for Evaluation (RFRE) Phase • The purpose is to qualify suppliers who have demonstrated and proven skills and experience in implementing and operating WAN servicesoperating WAN services. • Evaluation criteria will focus on the supplier’s capabilities and experience to deliver WAN services. S• Suppliers who meet the mandatory RFRE evaluation criteria will be deemed Successful Respondents and will proceed to the RRR phase. C d ill i f S f l R d t th t i th• Canada will inform Successful Respondents that, in the “Review and Refine Requirements Phase”, a draft Statement of Work (SOW) will be provided to them, and once the SOW is finalized, Successful Respondents will be requested to, p q submit their list of IT products (equipment, software, services and network diagrams) as part of Canada’s Supply Chain Integrity process. 60
  • 61. Review and Refine Requirements (RRR) Phase • Canada will provide the Successful Respondents with a draft SOWwith a draft SOW. • Canada will collaborate with Successful Respondents to seek feedback and clarification on C d ’ i t t fi th SOW (Canada’s requirements to refine the SOW (e.g. one-on-one sessions, Q’s and A’s, written submissions, etc.). • Once the SOW is finalized, Canada will request that the Respondents provide their list of IT products.p continued 61
  • 62. Review and Refine Requirements (RRR) Phase (continued) • Canada will conduct the Supply Chain Integrity (SCI) verification over a period of 10 calendar days to ensure that all IT products meet Canada’s security and supply chain standards.y pp y • Upon completion of the SCI verification process, Canada will provide Respondents with written notification informing them if their IT product list are approved. • If a Respondent’s IT products list is not approved, the Respondent will be briefed and have 10 calendar days following the receipt of Canada’s written notification to resubmit their IT products list. If th R d t’ IT d t li t i j t d d ti th ill b• If the Respondent’s IT products list is rejected a second time, there will be no further opportunities to resubmit a new IT products list and the Respondent will not be qualified to proceed to the next phase in the procurement process. • Respondents whose IT product list are approved by Canada will be deemed Qualified Respondents and will proceed to the “Bid Solicitation Phase”. 62
  • 63. Bid Solicitation Phase • Canada may issue one or more formal Request for Proposal (RFP) to the Qualifiedfor Proposal (RFP) to the Qualified Respondents who have participated in the RFRE and RRR PhasesRFRE and RRR Phases. • Each Qualified Respondent will be permitted to formally bid on the requirements set out in theformally bid on the requirements set out in the RFP(s). 63
  • 64. Contract Award and Implementation • Contract Award after completion of the Bid S li it ti PhSolicitation Phase • One or more contracts may be awarded f ( )depending on the Request for Proposal(s) 64
  • 65. GCNet WAN Services Industry Day Questions & Answers 65
  • 66. GCNet WAN Services Industry Day Recap / Closing Remarks 66