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MLA - eBook Instruction and Troubleshooting
 

MLA - eBook Instruction and Troubleshooting

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The handout for my presentation for MLA Annual: eBook Instruction and Troubleshooting

The handout for my presentation for MLA Annual: eBook Instruction and Troubleshooting

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    MLA - eBook Instruction and Troubleshooting MLA - eBook Instruction and Troubleshooting Document Transcript

    • eBook  Instruction  and  Troubleshooting   MLA  Annual   Wednesday,  October  26,  2011     Methods  of  Teaching  Patrons  how  to  use  eContent:   1. Classes:  Interactive  or  Lecture   2. Individual  Instructions  (One-­‐on-­‐ones)   3. Teaching  Aids/Handouts/Manuals   4. Non-­‐print  teaching  aids     Steps  for  Creating  Effective  Teaching  Aids/Handouts/Media   1. Start  with  whatever  has  been  given  to  you  by  your  vendor.   2. Check  out  what  other  libraries  have  done  (get  some  examples  at  kabergeron.pbworks.com).   3. Ask  yourself  some  questions:   a. By  whom  will  this  guide  be  used?   b. Do  I  want  to  create  them  for  individual  materials/vendors?  Or  do  I  want  one     all-­‐encompassing  handout?   c. How  long  do  I  want  the  guide  to  be?  How  comprehensive  do  I  want  it  to  be?   d. When  will  I  be  distributing  my  guide?  Within  a  class?  To  any  patron  who  walks  in  the   library?   e. Do  you  want  to  include  visuals?  Can  you  do  that  effectively?   f. How  specific  does  your  guide  need  to  be?   4. Re-­‐evaluate  the  examples  that  you  viewed  in  light  of  the  questions  that  you  just  answered.   5. Draft  a  document.   6. Give  your  draft  to  someone  who  has  never  used  your  eContent.   7. Get  feedback.   8. Revise.   9. Lather,  Rinse,  Repeat  (steps  5,  6,  7,  &  8).     Tips  for  creating  effective  teaching  materials:   1. Put  your  contact  information  everywhere!   2. Know  your  audience.   3. Throw-­‐away  your  handouts  once  a  year  and  re-­‐draft  them.     Troubleshooting  101:   1. Information  to  collect  before  you  begin:   a. Library  Card/Login/ID   b. Vendor,  title,  and  format  of  the  problem  media   c. Your  patron’s  OS,  browser,  and  version   d. Any  devices  that  your  patron  might  be  using   e. Any  error  messages   2. Do  everything  with  the  patron  (even  if  they’re  on  the  phone).   3. Independently  verify  everything  a  patron  tells  you.   4. Use  frequent  checks  to  make  sure  that  you  and  the  patron  are  on  the  same  page  (literally).   5. Don’t  be  afraid  to  pass  the  question  along.   eBook  Instruction  and  Troubleshooting   Kathryn  Bergeron,  MSI   www.kabergeron.com