Transcript of "MLA - eBook Instruction and Troubleshooting"
eBook Instruction and Troubleshooting MLA Annual Wednesday, October 26, 2011 Methods of Teaching Patrons how to use eContent: 1. Classes: Interactive or Lecture 2. Individual Instructions (One-‐on-‐ones) 3. Teaching Aids/Handouts/Manuals 4. Non-‐print teaching aids Steps for Creating Effective Teaching Aids/Handouts/Media 1. Start with whatever has been given to you by your vendor. 2. Check out what other libraries have done (get some examples at kabergeron.pbworks.com). 3. Ask yourself some questions: a. By whom will this guide be used? b. Do I want to create them for individual materials/vendors? Or do I want one all-‐encompassing handout? c. How long do I want the guide to be? How comprehensive do I want it to be? d. When will I be distributing my guide? Within a class? To any patron who walks in the library? e. Do you want to include visuals? Can you do that effectively? f. How specific does your guide need to be? 4. Re-‐evaluate the examples that you viewed in light of the questions that you just answered. 5. Draft a document. 6. Give your draft to someone who has never used your eContent. 7. Get feedback. 8. Revise. 9. Lather, Rinse, Repeat (steps 5, 6, 7, & 8). Tips for creating effective teaching materials: 1. Put your contact information everywhere! 2. Know your audience. 3. Throw-‐away your handouts once a year and re-‐draft them. Troubleshooting 101: 1. Information to collect before you begin: a. Library Card/Login/ID b. Vendor, title, and format of the problem media c. Your patron’s OS, browser, and version d. Any devices that your patron might be using e. Any error messages 2. Do everything with the patron (even if they’re on the phone). 3. Independently verify everything a patron tells you. 4. Use frequent checks to make sure that you and the patron are on the same page (literally). 5. Don’t be afraid to pass the question along. eBook Instruction and Troubleshooting Kathryn Bergeron, MSI www.kabergeron.com