The Wellness Community Presentation

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The Wellness Community Presentation

  1. 1. The Wellness Community<br />March 10th, 2010<br />
  2. 2. BrightStar – National & Local<br /><ul><li>Infrastructure and support of a national non-medical & medical home care and medical staffing company:</li></ul> 225+ agencies in 44 States and growing every week<br /><ul><li>Responsiveness of a locally-owned & operated agency with a service-minded entrepreneurial ownership</li></li></ul><li>Core Competencies<br /><ul><li>Private Duty Home Care
  3. 3. Widest range of private duty services available: Simple companion care through medical care: blood draws, infusion therapy, wound care
  4. 4. CNAs, LPNs, RNs
  5. 5. Medical Staffing to Facilities
  6. 6. Temp
  7. 7. Temp to Perm
  8. 8. Perm Placement</li></li></ul><li>What Makes us Different<br /><ul><li>RN Oversight on every case
  9. 9. No minimum service length
  10. 10. Continuous care for family:
  11. 11. same caregiver
  12. 12. non-medical to medical
  13. 13. Work with Medicare Agencies and Hospice
  14. 14. 24/7 “live” phone answer by staff
  15. 15. Multiple levels of backup: RN and CNA on call – we never cancel a shift</li></li></ul><li>Non-Medical Services<br /><ul><li>Companionship
  16. 16. Meal preparation and diet management
  17. 17. Transportation to and from doctor’s appointments
  18. 18. Assistance with bathing
  19. 19. Light housekeeping
  20. 20. Organization
  21. 21. Medication reminders
  22. 22. Personal care & hygiene
  23. 23. Respite care
  24. 24. Laundry service
  25. 25. Errands & other personal services</li></li></ul><li>Medical Services<br />RNs, LPNs & Phlebotomists<br /><ul><li>Outpatient care
  26. 26. Post–op care
  27. 27. Hospice care
  28. 28. Staffing
  29. 29. Case Management
  30. 30. Wound Care
  31. 31. Medication set ups
  32. 32. Blood draws
  33. 33. Injections
  34. 34. IV or Infusion Therapy</li></li></ul><li>A Culture of High Quality Care<br />Hiring / Recruiting<br /><ul><li>Rigorous, entirely web-based process
  35. 35. Face-to-face interviews
  36. 36. Background checks
  37. 37. License verification
  38. 38. Employee referral program
  39. 39. Drug tests
  40. 40. Tests:
  41. 41. CNA
  42. 42. Alzheimer’s
  43. 43. BBP
  44. 44. HIPAA
  45. 45. Red Flag</li></ul>Ongoing Certification & Training<br /><ul><li>Fall Prevention Certification
  46. 46. Alzheimer’s training
  47. 47. Parkinson’s training
  48. 48. CPR Certification</li></ul>Web-based system<br /> auto alerts for upcoming expirations<br />Retention<br /><ul><li>Monthly Recognition Awards
  49. 49. Bonus for Referrals </li></li></ul><li>Maintaining a High Level of Customer Service<br />Strategies / Tactics<br /><ul><li>BrightStar Mystery Shops
  50. 50. BrightStar Patient Impact Surveys
  51. 51. Minimum monthly RN supervisory visits to all clients
  52. 52. Owner monthly “touch point” with client</li></li></ul><li>Partnerships / National Accounts<br />Life Care Innovations<br />
  53. 53. Benefits to The Wellness Community<br /><ul><li>BrightStar only works in support of patients
  54. 54. RN Communication directly with your Case Managers
  55. 55. Supplemental care for the family for RHC cases
  56. 56. RN, LPN and CNA Staffing for Crisis Continuous Care cases
  57. 57. Communication in any changes in patient condition
  58. 58. Only using Certified Nursing Aides ++
  59. 59. Paid In-Service to train in Palliative and Hospice care guidelines.
  60. 60. BrightStar wants to help extend and enhance the patient’s life
  61. 61. 24/7 Live on-call by BrightStar owner or RN</li></li></ul><li>BrightStar Introduction<br />John Zimmerman <br />Owner<br />Community Representative<br />Marketing<br />Sharon Zimmerman<br />Owner<br />Office Management <br />Daily Operations<br />Scheduling <br />Marcie Kaven<br />Operations Manager<br />Daily Operations<br />Recruitment and Hiring<br />Community Representative<br />Keren Bird, RN <br />Director of Nursing<br />Community Representative<br />Training/Education<br />
  62. 62. Contact Information<br />BrightStar of Northern Michigan525 W. 14th Street, Suite 6Traverse City, MI 49684Office 231-929-7827FAX 231-929-7829Email: j.zimmerman@brightstarcare.comWeb: www.brightstarcare.com<br />

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