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Making every step count

How to maximise participation and
fundraising at your event
Objectives of today’s session



 Who are ACTIVE Network and JustGiving
 Trends and insights in the events market
 Why JustGiving and ACTIVE Network are partnering
 How we can help you maximise participation and fundraising
  at your events
 Success stories
 Opportunities to network
Introduction to JustGiving and ACTIVE Network



  JustGiving

   UK’s largest fundraising platform
    and most viewed website in the
    charity giving sector
   21 million donors
   1.4 million fundraisers
   Raised over £1 billion online
   £4 million donated each week
   Over 9,000 charity partners
   300 corporate partners
   Last year 3450 events on JustGiving
Introduction to JustGiving and ACTIVE Network
ACTIVE Network services


      Technology:                                 Media:
 1    Service the specific needs of every
      type of activity organiser.
                                            2     Distribution and demand generation




Activity and Participant Management         People looking for things to do
• Registration                              • Active.com
• Payment
• Database
• Marketing
What’s your Active VIDEO
What’s the most incredible fundraising story you’ve ever heard of?


Claire Squires at the   Eddie Izzard’s Sport Relief   Charlie Simpson, aged 7,
London Marathon 2012    challenge                     raising more than £210,000 for
                                                      Haiti
Your event goals


                Charities                         Event organisers
     Increase participation – and build     Maximise participation – ensure that
      long-term relationships with your       you sell out your event. Acquire new
      participants.                           participants and retain your current
                                              consumers.
     Maximise online fundraising for
      your event – make it quick and easy    Build partnerships charities – charity
      for your participants to start          supporters are a key source of highly
      fundraising.                            motivated participants.

     Save time and money – with limited     Sponsorship activation – attract
      resources you need to use cost-         commercial sponsors and build good
      effective tools to maximise             relations with local authorities.
      participation and fundraising.
                                             Brand recognition
The event and fundraising landscape



       Many events still have no
                                        New event types raise more
         fundraising element

       In 2011 there were 16,486        In 2012 the average raised on a
        organised charity and non-        marathon / running
        charity events in the UK          fundraising page is £354

       There were 3,450 organised UK    Treks (£970), Triathlons (£744)
        charity events on JustGiving      and cycling events (£463) all
                                          raise more per page
       Only one in five events
        incorporate fundraising          The amount raised per page
                                          has grown by 9% from 2011 to
                                          2012
The network effect of fundraising

                                               Your participants are great brand ambassadors for your
                                               event...especially when they’re running for a cause
                 One active
                 fundraiser




               14.2 sponsors




          160 unique visits to their
             fundraising page




    562 friends view posts on Facebook




   ...and that doesn’t include all the other
      ways fundraisers share their story
Grow participation by encouraging fundraising

One in four fundraisers will choose either to take part in the same event for
charity the next year or will inspire a friend or family member to take part
instead.

                                                     One active
                                                     fundraiser




                                          12.6%
                                      fundraise on
                                        JustGiving
                                          for the
                                       same event
Of over 400 fundraisers                  next year            for every 100
who answered a recent                                        fundraisers this
                                                             year, 11 of their
JustGiving survey, 99%                                        sponsors will
said they would                                             fundraise for the
                                                            same event next
recommend the event they                                           year
fundraised for to a friend or
family member.
The new event fundraiser




         ?                 ?

         ?                 ?
The new event fundraiser




 Social media savvy
Facebook as a key driver for fundraising revenues


 In 2011 Facebook drove      over a million donors
                             to JustGiving




   These donors gave      £22 million      (with just under £1
          million raised alone from mobile Facebook)



Future gazing: By 2015 we estimate 50% of donations on JustGiving will come
from Facebook
We see the same trend in event registration

300% higher ROI from Facebook conversion than email invitation (5%
conversion)
The new event fundraiser




 Social media savvy        Mobile user
By mid 2013 mobile will overtake desktop traffic

   42m 3G mobile subscriptions in the UK
   24% of all visitors to Active.com currently come from mobile, 32% on JustGiving
   Half of all local searches are performed on mobile devices
   We expect another jump this Christmas as consumers get their new smartphones and tablets
Mobile optimisation is really important

When the participant registers for an event
Mobile optimisation is really important

...and when people fundraise and donate
The new event fundraiser




 Social media savvy        Mobile user




 In Memory motivated
In memory fundraising is a key motivation for participation
 Health and medical charities estimate that between 50-80% of all their event pages are in
  memory motivated
 People raising money in memory of a loved one through an event have been seen to raise 53%
  more (up to £700)
 In memory fundraisers are highly motivated and need special tools and support
The new event fundraiser




 Social media savvy        Mobile user




 In Memory motivated       Employee
Companies represent a new opportunity area for event organisers

 Over 300 domestic and multi-national companies fundraising on JustGiving
 Over £25m raised by company employees on JustGiving in 2011
 Companies looking for ways to engage their employees in activities and give back to the
  community
The new event fundraiser




 Social media savvy        Mobile user




 In Memory motivated       Employee
Key insights



 Event participation and fundraising is still growing
 Charities supporters are highly engaged participants
 The network effect of fundraising enables event organisers to acquire and
  retain new participants at no cost
 UK citizens are rapidly switching to mobile and tablets...are you ready?
 People motivated by in memory are the most committed event fundraisers
 Companies represent a new opportunity area for event organisers and
  charities
VIDEO
Event perspectives on
making every step count
Events v’s participation


 Running                              Cycling                              Triathlon

stability                       52% up                               17% up


 Events Participation
 • Participation in sports increased by 1% (comparison of 2011-2012 data with 2005-2006 data)
                                                                 Source: Sport England Active People Survey
Competitive landscape


  Consumer




              Venue
              Concept
              Date      £
Event concept - Getting it right


  Consumer




                 Venue
                 Concept
                 Date
Putting the PERSON at the center of activities and lifestyle

                                     Personal
                                     Account

                            Offers              Activities




              Newsletters                                    Fundraising




                                                              Training
               Community
                                                               Plans




                             Teams              Results
                                      Public
                                      Profile
Provide the participant the platform across multiple devices




                          Tablet




     Phone                                       Desktop
Participants event lifestyle

                                                 Activity




                                                                    Talk about the activity
                  Sharing goals
                                                                    Compare experiences
                 Sharing activities         Activity Registration
                                              & Participation       Pick the next challenge
              Preparing to participate




          Find & Register         Prepare        Participate        Reflect            Repeat
ACTIVE Network services
     Technology:                               Media:
 1   Service the specific needs of every
     type of activity organiser.
                                           2   Active.com and JustGiving




     Brand                                     Event Promotion
     Data Capture                              Early Bird
     User Logic                                Pricing Tiers
     Team and Group Entry                      Sponsors
     Multiple Purchase                         Social B2C and C2C
     E-Commerce                                Corporates
     Discount Management                       Charities
     Fundraising                               Referral Program
Best practices and ideas – Tiered pricing


Right Event Concept – Hitting Capacity




                         Sold 43% more entries in first Hour
                         29% more entries in first Week
                         18% increase on entry fee revenue
                            From a 2% increase in participation
The ACTIVE Network & JustGiving event cycle
                                 Open registration
                              Early bird/ Special price

                                    Fundraising
                    Surveys

                                   Social media

                                      Training

                                      Emails
            Event                    QR codes

                                                                    Price 2




            Event
          mobile app




                                                          Price 3
The role of the event organisation


             Organiser


                            Profiling
                            Family & friends
                            Concept
                            Location
                            Partnerships, Sponsors
                            Marketing (Social, Video, Mobile,…)
                            Multi-Purchase
                            Reward
                            Technology
Questions to ask yourself

 Organiser




              Who are your Customers?


  ?           Why should people enter?
                          ?
              What is your Brand/Identity?
              How will you fill your next event?
Questions to ask yourself

 Organiser




             Do we spend equal amount of time on
                Getting Participants

  ?             Managing Event
                            ?

                Building Communities
                Vision
Charity case study

Maggie’s Cancer Caring Centres
Maggie’s Monster Bike & Hike 2012

Joanna Dyson, Head of Events
Graham Tyrrell, Head of Online
NETWORKING BREAK
Scan the QR Code to access our 3 question survey from the event Mobile App




                 Comment this event on Twitter: #activejustgiving
Event Organiser
case study
Run For All
Mike Tomlinson, Founder
Demo

 Online registration and fundraising –
      The consumer perspective
Event registration
Event registration
Event registration
Event registration
Event registration
Finalise your charity selection
Customise your JustGiving fundraising page
Start fundraising!
Fundraising reminder email
Q&A Panel
Thank you for Attending!

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Making every step count: How to maximise participation and fundraising at your event

  • 1. Making every step count How to maximise participation and fundraising at your event
  • 2. Objectives of today’s session  Who are ACTIVE Network and JustGiving  Trends and insights in the events market  Why JustGiving and ACTIVE Network are partnering  How we can help you maximise participation and fundraising at your events  Success stories  Opportunities to network
  • 3. Introduction to JustGiving and ACTIVE Network JustGiving  UK’s largest fundraising platform and most viewed website in the charity giving sector  21 million donors  1.4 million fundraisers  Raised over £1 billion online  £4 million donated each week  Over 9,000 charity partners  300 corporate partners  Last year 3450 events on JustGiving
  • 4. Introduction to JustGiving and ACTIVE Network
  • 5. ACTIVE Network services Technology: Media: 1 Service the specific needs of every type of activity organiser. 2 Distribution and demand generation Activity and Participant Management People looking for things to do • Registration • Active.com • Payment • Database • Marketing
  • 7. What’s the most incredible fundraising story you’ve ever heard of? Claire Squires at the Eddie Izzard’s Sport Relief Charlie Simpson, aged 7, London Marathon 2012 challenge raising more than £210,000 for Haiti
  • 8. Your event goals Charities Event organisers  Increase participation – and build  Maximise participation – ensure that long-term relationships with your you sell out your event. Acquire new participants. participants and retain your current consumers.  Maximise online fundraising for your event – make it quick and easy  Build partnerships charities – charity for your participants to start supporters are a key source of highly fundraising. motivated participants.  Save time and money – with limited  Sponsorship activation – attract resources you need to use cost- commercial sponsors and build good effective tools to maximise relations with local authorities. participation and fundraising.  Brand recognition
  • 9. The event and fundraising landscape Many events still have no New event types raise more fundraising element  In 2011 there were 16,486  In 2012 the average raised on a organised charity and non- marathon / running charity events in the UK fundraising page is £354  There were 3,450 organised UK  Treks (£970), Triathlons (£744) charity events on JustGiving and cycling events (£463) all raise more per page  Only one in five events incorporate fundraising  The amount raised per page has grown by 9% from 2011 to 2012
  • 10. The network effect of fundraising Your participants are great brand ambassadors for your event...especially when they’re running for a cause One active fundraiser 14.2 sponsors 160 unique visits to their fundraising page 562 friends view posts on Facebook ...and that doesn’t include all the other ways fundraisers share their story
  • 11. Grow participation by encouraging fundraising One in four fundraisers will choose either to take part in the same event for charity the next year or will inspire a friend or family member to take part instead. One active fundraiser 12.6% fundraise on JustGiving for the same event Of over 400 fundraisers next year for every 100 who answered a recent fundraisers this year, 11 of their JustGiving survey, 99% sponsors will said they would fundraise for the same event next recommend the event they year fundraised for to a friend or family member.
  • 12. The new event fundraiser ? ? ? ?
  • 13. The new event fundraiser Social media savvy
  • 14. Facebook as a key driver for fundraising revenues In 2011 Facebook drove over a million donors to JustGiving These donors gave £22 million (with just under £1 million raised alone from mobile Facebook) Future gazing: By 2015 we estimate 50% of donations on JustGiving will come from Facebook
  • 15. We see the same trend in event registration 300% higher ROI from Facebook conversion than email invitation (5% conversion)
  • 16. The new event fundraiser Social media savvy Mobile user
  • 17. By mid 2013 mobile will overtake desktop traffic  42m 3G mobile subscriptions in the UK  24% of all visitors to Active.com currently come from mobile, 32% on JustGiving  Half of all local searches are performed on mobile devices  We expect another jump this Christmas as consumers get their new smartphones and tablets
  • 18. Mobile optimisation is really important When the participant registers for an event
  • 19. Mobile optimisation is really important ...and when people fundraise and donate
  • 20. The new event fundraiser Social media savvy Mobile user In Memory motivated
  • 21. In memory fundraising is a key motivation for participation  Health and medical charities estimate that between 50-80% of all their event pages are in memory motivated  People raising money in memory of a loved one through an event have been seen to raise 53% more (up to £700)  In memory fundraisers are highly motivated and need special tools and support
  • 22. The new event fundraiser Social media savvy Mobile user In Memory motivated Employee
  • 23. Companies represent a new opportunity area for event organisers  Over 300 domestic and multi-national companies fundraising on JustGiving  Over £25m raised by company employees on JustGiving in 2011  Companies looking for ways to engage their employees in activities and give back to the community
  • 24. The new event fundraiser Social media savvy Mobile user In Memory motivated Employee
  • 25. Key insights  Event participation and fundraising is still growing  Charities supporters are highly engaged participants  The network effect of fundraising enables event organisers to acquire and retain new participants at no cost  UK citizens are rapidly switching to mobile and tablets...are you ready?  People motivated by in memory are the most committed event fundraisers  Companies represent a new opportunity area for event organisers and charities
  • 26. VIDEO
  • 27. Event perspectives on making every step count
  • 28. Events v’s participation Running Cycling Triathlon stability 52% up 17% up Events Participation • Participation in sports increased by 1% (comparison of 2011-2012 data with 2005-2006 data) Source: Sport England Active People Survey
  • 29. Competitive landscape Consumer  Venue  Concept  Date £
  • 30. Event concept - Getting it right Consumer  Venue  Concept  Date
  • 31. Putting the PERSON at the center of activities and lifestyle Personal Account Offers Activities Newsletters Fundraising Training Community Plans Teams Results Public Profile
  • 32. Provide the participant the platform across multiple devices Tablet Phone Desktop
  • 33. Participants event lifestyle Activity Talk about the activity Sharing goals Compare experiences Sharing activities Activity Registration & Participation Pick the next challenge Preparing to participate Find & Register Prepare Participate Reflect Repeat
  • 34. ACTIVE Network services Technology: Media: 1 Service the specific needs of every type of activity organiser. 2 Active.com and JustGiving Brand Event Promotion Data Capture Early Bird User Logic Pricing Tiers Team and Group Entry Sponsors Multiple Purchase Social B2C and C2C E-Commerce Corporates Discount Management Charities Fundraising Referral Program
  • 35. Best practices and ideas – Tiered pricing Right Event Concept – Hitting Capacity  Sold 43% more entries in first Hour  29% more entries in first Week  18% increase on entry fee revenue  From a 2% increase in participation
  • 36. The ACTIVE Network & JustGiving event cycle Open registration Early bird/ Special price Fundraising Surveys Social media Training Emails Event QR codes Price 2 Event mobile app Price 3
  • 37. The role of the event organisation Organiser  Profiling  Family & friends  Concept  Location  Partnerships, Sponsors  Marketing (Social, Video, Mobile,…)  Multi-Purchase  Reward  Technology
  • 38. Questions to ask yourself Organiser  Who are your Customers? ?  Why should people enter? ?  What is your Brand/Identity?  How will you fill your next event?
  • 39. Questions to ask yourself Organiser Do we spend equal amount of time on  Getting Participants ?  Managing Event ?  Building Communities  Vision
  • 40. Charity case study Maggie’s Cancer Caring Centres Maggie’s Monster Bike & Hike 2012 Joanna Dyson, Head of Events Graham Tyrrell, Head of Online
  • 41. NETWORKING BREAK Scan the QR Code to access our 3 question survey from the event Mobile App Comment this event on Twitter: #activejustgiving
  • 42. Event Organiser case study Run For All Mike Tomlinson, Founder
  • 43. Demo Online registration and fundraising – The consumer perspective
  • 50. Customise your JustGiving fundraising page
  • 54. Thank you for Attending!

Editor's Notes

  1. Welcome