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January 09, 2014
Employees are exposed to a variety of different cultures daily. The employees associate with
customers and coworkers with various personalities, beliefs and sexual orientations where they
may encounter conflict. Diversity training should be offered to assist employees with various
issues they may encounter daily (Arellano, 2009). Diversity training brings the awareness of
work place sensitivity and the differences between cultures, sexuality, bias, and discrimination.
The recommendation and solution is to embrace globalization as it continues to grow, and
implement an effective online diversity training program within the company. It is important for
companies to employee individuals from different cultures and Implement a positive aspect to
their overall image in the business world. The cost of bringing in an online diversity awareness
training program will be repaid as the company's good reputation grows in recognition from their
employees and consumers (Bell & Kravitz 2008).
The online diversity program, offers
and introduces resources for
employees to use new positive
scenarios and online lessons to
make learners aware of the proper
way to deal with conflicts in three
ways: how to cope emotionally
within yourself with conflicts caused
by diversity issues, how to cope
with emotional issues caused by
diversity with other coworkers,
clients, and resources on how to
diffuse a situation before conflict
The goal of the online class is to
teach cultural facts, positivity,
respect and tolerances to preserve
work place relationships (Walter
The online learning sessions will offer
an interactive role-playing scenarios,
short tutorials, and videos that will be
introduced with customized issues,
set in specific demographics, and
biases of the specific origins. This
type of scenario will teach needed
skills to increase respect in a healthy
Each session will offer the employees
a chance to fill out a survey and a
question and answer session, online
written journal or blog encouraging
the employees to openly write about
the role playing scenarios so other
employees and facilitator can
respond and share their thoughts
All employees each year will take a series of
online classes. Students will be able to
elaborate with a facilitator based guided online
class that is related to their life situations, work
environment, learning environment and online
An open assessment that is conducted as an
open-ended discussions of feedback
administered be the facilitator, to review
conflicts or situations that arise each session of
classes to end on a positive note (Kizlik,2012).
ANSWER SHEET RETRIEVED FROM THE WASHINGTON
POST.COM STRAUSS V. MARCH 14, 2013 AT 9:04 AM
The following assessment, would be
the best process. Four corners
formative online assessment: Four
Corners is an effectively formative
assessment that can used to
determine the employees
understanding of the online diversity
sessions. This type of formative
assessment can be used because it
solicits critical thinking and online
conversations about controversial
topics that the employees may
encounter. The four corners will use
statements that can be answered with
answers that can be labeled as
Strongly Agree, Agree, Disagree, and
Strongly Disagree (Walter 2013).
THE MAIN OBJECTIVE GOAL
The main objective goal of this web-based tutorial will be to insure upon the completion of the online monthly training the
learners will be able to successfully (Williamson, & McManus, 2007):
Overcome diversity obstacles as they are presented.
Identify signs of negativity in the workplace and take proper action.
Implement positive methods of communicating in a diverse workplace.
Offer and implement solutions to diversity issues and conflicts
Master problem-solving skills with confidence, fairly, efficiently and effectively.
All adult employees that associate
with customers and coworkers with
various personalities, beliefs and
sexual orientations, where they
may encounter conflict attend
sessions each month throughout
the year. Diversity training should
be offered to assist employees
with various issues they may
encounter daily and will focus on
professional development with
each adult employee. (Arellano,
2009). At the end of the tutorial, the
participant will be able to communicate
with coworkers professionally with 98%
Please keep in mind some employees see evaluations and training as
a sensitive and personal topics such as diversity in the work place
they also see it as not useful and they become hostile because of
personal issues or beliefs that are challenged. They feel we are
crossing a line invading their work space and judging their personal
life bringing up biases and their personal opinions, values, morals,
and their family beliefs.
Online line diversity training can reveal issues, offer resources and
make the employee aware of biases in private; they will not feel
judged and can accept information at their own pace and recognize
negative work place issues and negative personal judgment issues
before they arise. (Walter 2013). At the end of the tutorial, the
participant will be able to recognize personal challenges and biases
with coworkers professionally with 99% accuracy..
Each employee should have basic written skills and will learn through
kinesthetic, visual and auditory learning. As the adult employees, attend the
monthly online sessions for one year. The company will Incorporate a full
time trained professional such as an Equity and Diversity officer or Human
Resource Officer that is able to handle any situation dealing with diversity
and can be contacted via email or set up private sessions with an employee
by request, and a Human resource officer will be in charge of the online
classes and scheduling (Walter 2013).
Human Resource Officer and Equity and Diversity officer can monitor the
online training and respond to work place situations that involves diversity
issues. Analyze the employee database to make sure it is up to date and
review any issues concerning hiring, promotions and equality for all
employees, mainly women and minorities making sure the company is in
compliance with the laws (Walter 2013). Also they will offer a resource
library online and be available for face to face feedback and feedback
online when needed (Perumal et. al 2011). At the end of the tutorial, the
participant will be able to communicate with 98% accuracy..
The design of this online class is structured
to educate employees in a working
environment to increase their value of life’s
experiences and to become familiar with
other cultures, ages, genders, sexual
orientations, appearances, and
Upon completion of a monthly series of
online classes for one year in an online
environment, the employees will gain
increased knowledge of a wide range of
cultures and diversities. The employees
will have building blocks to build,
understanding, trust, relationships,
communication skills and moral values that
will be conveyed in the workplace (Perumal
et. al 2011).
At the end of the tutorial, the participant will
be able to communicate with coworkers
with increased knowledge of a wide range
of cultures and diversities, professionally
with 97% accuracy..
By implementing the diversity and training program the
employees will feel confident at work when issues arise,
during consideration for advancement and within the
overall work- environment. With the completion of the
diversity training program each employee will have a,
greater self-assurance in their ability to perform their job
and operate according to all rules and regulations of the
company. Each employee will be able to master the main
concepts needed to communicate, deal with conflicts
positively and access methods to have a diverse
workplace (Walter 2013).
IMPLEMENTING THE DIVERSITY AND TRAINING PROGRAM
VIDEO- DIVERSITY EXERCISE
Shows an exercise gone wrong.
Right click and open hyperlink.
The Office - Note Card Activity Uploaded by
Brandon on Apr 29, 2009
This Video is(was) for Educational Purposes
1)Short answer---What does work place diversity mean to you?
2)A diverse work place can:
a)Builds trust and safety issues
B)enforce non bullying
3.Why knowledge about diversity in the workplace is important
Part of work place policy
all of the above
B and C
4.Diversity is a challenge in all work places?
5. There is more diversity now than in the past?
6Employees expect employees to __________
them while at work to feel safe and respected.
7.If an employee is faced with intolerable issues,
disruptions because of another employee and safety
concerns they are experiencing_______.
8. A ___________is not universal.
9. Effect listening involves_________.
10. 5 ways to deal with conflict?
A. Ignoring, Competing, Accuse, Sharing, Collaborating
B. Ignoring, Complain Accommodating, Blame, Collaborating
C. Take sides, Competing, Accommodating, Opposing,
D. Avoiding, Competing, Accommodating, Compromising,
11. Any employee has a right to discriminate against someone based on
anything that a person shows/does in public.
12. If a female employee files a complaint, the employer can fire her
13. Nonverbal communication is not a factor in effective listening.
Arellano, J. (2009). Training employees. Rural Telecommunications, 28(1), 8-8.
Retrieved from http://search.proquest.com/docview/202689722?accountid=35812
Immen, W. (2009). Role play has role in diversity training. The Globe and Mail.
Retrieved from http://search.proquest.com/docview/382617897?accountid=35812
Kizlik, B. (2012). Measurement, Assessment, and Evaluation. Retrieved January
28,2012 from http://www.adprima.com/measurement.htm.
Perumal, R., Perumal, S., & Mkhize, M. (2011). Managing diversity. Accountancy
SA, , 42-43. Retrieved from
Walter, L. (2013). Positive, engaging work environments benefit both workers and
employers. EHS Today, Retrieved from
Williamson, B & McManus, I.E. & McManus, R.P. (2007). How to train employees:
a guide for managers. http://common.books24x7.com/toc.aspx?bookid=25943