Municipal Open Government Framework - Beta Version

Presented by Jury Konga, Principal eGovFutures Group Municipal Open Government Framework - the Beta Version MISA Ontario 2011 Annual Conference June 6, 2011.

Context: Open Government, Gov 2.0, Open Data
Open Gov Principles, Core Components & Service Delivery
Municipal Open Government Framework – Beta
MOG Framework – Supporting Infrastructure
Concluding thoughts
Overview MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Roots in Freedom of Information legislation (oldest identified with Sweden in 1766, U.S.A. 1966; Canada FOI as well as Privacy Act; 1983)
More recently, Open Government focuses on citizen engagement, transparency, accountability, collaboration and innovation
3 Pillars of Open Government from Senator Kate Lundy, Australia: Citizen- Centric Government, Open and Transparent Government and Innovation Facilitation (June 2009)
President Obama’s Open Government directive (Jan. 2009) synopsis: Government should be transparent, participatory and collaborative
Context - Open Government MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

“ Government 2.0: Using Technology to Improve Education, Cut Red Tape, Reduce Gridlock, and Enhance Democracy ” William Eggers, Deloitte. 2005
Gov 2.0 “is the use of technology – especially the collaborative technologies at the heart of Web 2.0 – to better solve the collective problems at a city, state, national and international level” Tim O’Reilly, “Open Government – Collaboration, Transparency and Participation in Practice”. 2010
From GovLoop (the government Facebook), working definition (2010): Gov 2.0 embraces the use of new and old tools, changes of employee and contractor culture, and improvements in processes that make government more transparent, collaborative, and participatory--enabling citizens and others to gain more efficient and timely access to data, information, and services through the sharing and distribution of information within and throughout the government.
Context - Gov(ernment) 2.0 MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Open Data is a foundational component for Open Government and focuses on freely making public data available in a usable format for all to re-use and add value for the benefit of citizens.
Open Data – it’s about public data being easily discoverable, readily accessible and freely available without restrictions (to a degree)
Recent Open Data initiatives have focused on public sector data and very recently has also turned to private sector corporate data
Open Data – not new, we’ve been doing it for a while … what has changed is the public’s expectations of expanded scope and ease of access to government data
Context - Open Data MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Open Government
Principles & Core Components
MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Business: Public Services
Structure: Corporation
Governance: Council (Board of Directors)
Servicing: Citizens and Businesses - the SHAREHOLDERS
Open Government - Perspective for Local Government MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

President Obama’s goals from the Open Gov Directive … stated
Publish Government Information Online
Improve the Quality of Government Information
Create and Institutionalize a Culture of Open Government
Create an Enabling Policy Framework for Open Government Source: http://www.whitehouse.gov/open/documents/open-government-directive
A declaration of open government by the Australian Government: “Engage: Getting on with Government 2.0”; Report of the Government 2.0 Taskforce
Open Government - the Principles http://www.finance.gov.au/publications/gov20taskforcereport/chapter3.htm#a5 MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

1. The Commissioners endorse and promote open government as a means to enhance transparency and accountability which are essential features of good governance and critical elements of an effective and robust democracy.
2. The Commissioners call on the federal and all provincial and territorial governments to declare the importance of open government, including specific commitments for stronger standards for transparency and participation by the public.
3. Governments should build access mechanisms into the design and implementation stages of all new programs and services to facilitate and enhance proactive disclosure of information.
4. Through ongoing consultations with the public, governments should routinely identify data sources and proactively disclose information in open, accessible and reusable formats . Public access to information should be provided free or at minimal cost.
5. In implementing open government policies, the federal and all provincial and territorial governments should give due consideration to privacy, confidentiality, security, Crown copyright and all relevant laws.
Open Government - Principles in Canada Source : Sept 1, 2010 Resolution of Information and Privacy Commissioners of Canada, Provinces and Territories http://www.oic-ci.gc.ca/eng/rp-pr-ori-ari_2010_1.aspx MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Declaration of Local Open Government Principles
“ [City] is committed to transparency …..
[City] is committed to meaningful public participation …..
[City] is committed to collaborating with the public and across government …..
[City] is committed to sharing best practices and software and other resources with other government entities. …..”
Open Government - Local Open Government Principles MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version Source : Open Government Initiative; http://opengovernmentinitiative.org/declaration-of-local-open-government-principles /

Open Government - A View of Principles Aggregated view from the prior stated sources MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Open Government Components - Focus on Citizens What needs to improve to benefit citizens … MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version Core Component Value to Citizens Citizen Engagement Democracy with the opportunity to participate and influence policy Open Data Transparency via access to public information and potential value added products and services Collaboration Efficiencies in government , reduced duplication of effort and better results Innovation Enhancing policy , service delivery and optimizing government resources

Leadership & Governance
Policy & Standards
Technology
Municipal Open Government Framework (MOGF) – Beta Version MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version Citizen Engagement Open Data Collaboration Innovation MOGF Core Components MOGF Supporting Infrastructure
Data
Human & Financial Resources

Municipal Open Government Framework (MOGF) – Beta Version MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version Everything relates to everything

MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version Open Government and Service Delivery

Our business – Public Service
Our services – defined via Municipal Reference Model v2, a MISA project
Our approach - Citizen Centric Service Excellence Institute for Citizen Centric Service (ICCS)
Need integrated service delivery – Service One concept as per MISA Ontario 2009 & 2010 Annual Conferences
Open Government and Service Delivery MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Open Government and Service Delivery Municipal Reference Model MRMv2 Components – An Organizing Framework Work in Progress Source: “ Describing Municipal Government -Using Programs and Services” presentation by Roy Wiseman MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

A few thoughts for further discussion …
Open Government and Service Delivery MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version Service Examples & a Challenge Open Government Elements – Potential Role Citizen Engagement Open Data Collaboration Innovation Comment Communi-cations 2 Way Dialogue Proactive info access Communication.Tools Social media + channels Increasing Needs Land Use Planning Enhance practices Scenario assessments Local – global planning Real-time online Innovation opportunities Social Services Dynamic assessments Wellness indicators Share Best Practices Data /visual mashups New approaches Public Works Field Service Ambassadors Projects & Status Common stds & IT tools Enterprise Mobile Apps Needs more collaboration Resource constraints Comment on budgets Reduce FOI needs Intranet Wikis Shared Services Direct Impact on services

MOG Framework - Citizen Engagement Municipal Open Government MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version
Policy & Standards
Technology
Citizen Engagement Open Data Collaboration Innovation MOGF Core Components MOGF Supporting Infrastructure
Data

Citizen Engagement - Diverse Shareholders Images via MS Office Municipal Open Government Framework - the Beta Version MISA Ontario 2011 Annual Conference

Citizen Engagement - Social Media is key
Gov 2.0/Web 2.0/ Social Media technologies are pervasive
“ Game changer” - key in engagement
New channels for interacting
Communications demands increase

Citizen Engagement - Blogging, Tweeting, YouTubing … Engaging
Social Media (Web 2.0) tools, Community engagement, internal collaboration
Example cities: Nanaimo, Kelowna, Guelph, Niagara Region
Continually evolving and enhancing

Use of Social Media is a key element of Open Government
Assessment of existing policies undertaken by Center for Technology in Government, State University of New York
Corporate Communications Policy and protocols will need to be updated
Citizen Engagement - Social Media requires new Policy Source: “Designing Social Media Policy for Government: Eight essential elements” http://www.ctg.albany.edu/publications/guides/social_media_policy/social_media_policy.pdf MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Social Media Policy is there for a reason – to provide structure and guidelines
… . While enacting policy, don’t lose sight of why the policy exists
Citizen Engagement - Policy 2.0 needs to happen http://www.socialsignal.com/cartoon MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Citizen Engagement - the WE approach Consider a new focus for the Service Provider – Client Relationship Service Provider Service Recipient to this .. WE A Community Approach To Public Service MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version Service Provider Service Recipient Us Government Them Citizens From this ….

ChangeCamps, CityCamps, GovCamps, BarCamps, TransitCamps … opportunities are endless
Citizen Engagement - go Camping MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Manitoba & Saskatchewan flooding
First implement-ation of Ushahidi platform in Canada
Citizens actively engaged
Visualization, submit reports, get alerts, download reports
Citizen Engagement - Open Community Project Source: http://mbfloods.ca #mbfloods via Tweetdeck MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Local Gov-> closest to citizens & best opportunity to lead in citizen engagement
Ongoing dialogue with your shareholders
" We are turning the budget and planning process upside down by starting with you ” Calgary Mayor Nenshi
Citizen Engagement - Local Government Leadership MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

MOG Framework - Open Data Municipal Open Government MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version
Policy & Standards
Technology
Data

Open Data - Foundational to Open Gov
Open Government as defined by citizens and communities of interest has a data – centric focus
MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version Source : Suzanne Long from Toronto ChangeCamp 2009

Completeness
Primacy
Timeliness
Ease of Physical and Electronic Access
Permanence
Open Data - Principles MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version 10 Principles for Opening Up Government Information http://sunlightfoundation.com/policy/documents/ten-open-data-principles/
Machine readability
Non- discrimination
Use of commonly owned standards
Licensing
Usage costs

Open Data - Principles
10 Principles for Opening Up Government Information
MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version Graphic via Wordle.net

“ Access by Design” principles from Ontario Information and Privacy Commissioners Office (April 2010)
1. Proactive, not Reactive
2. Access Embedded into Design
3. Openness and Transparency = Accountability
4. Fosters Collaboration
5. Enhances Efficient Government
6. Makes Access Accessible
7. Increases Quality of Information
Open Data - Principles in Ontario Source: http://www.ipc.on.ca/images/Resources/accessbydesign_7fundamentalprinciples.pdf MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Open Data - Where in the World? MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Open Data - From Local to Global MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Federal : started shortly before election call. One year pilot. Considered 2 – 3 years behind UK & USA
Provinces: some GIS data related sites. BC has Minister of Open Gov
Municipalities are the Leaders in Open Data. In Ontario: Toronto, Ottawa, London, Windsor, Mississauga. Others in planning stages.
Open Data - the Canadian Scene MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Open Data - Diverse Data Offerings MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version Images: Metrolinx, VIVA transit, City of Toronto, CHFI, Town of Markham

Open Data - Crowdsourcing the Data Today’s examples of where tomorrow will go MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Open Data - We Have Data …Now What?
USE THE DATA!
Washington DC – Apps for Democracy ’09
Code for America – “Connecting City Governments & Web 2.0 talent
DataSF ’09 “Innovation Showcase”

Open Data - We Have Data …Now Apps
USE THE DATA!
DataTO.org – community based
Apps4Edmonton – City sponsored
Ottawa Apps contest – 80+ apps
Apps for Climate Action – B.C.
Many civic apps via coder/“hacker” community

G4: Vancouver, Toronto, Edmonton & Ottawa
ODF Project: August – December 2010.
ODF Components
Governance
Principles & Policy
Standards
Technology
Data, Operations & Human Resources
Open Data Portal
Future Roadmap
Open Data - G4 and the Open Data Framework Open Data Framework Municipal Open Government Framework - the Beta Version MISA Ontario 2011 Annual Conference

Open Data - Open Data Maturity Model Five Phases of Open Data Evolutionary within Info Management Best Practices Municipal Open Government Framework - the Beta Version MISA Ontario 2011 Annual Conference

Open Data - From Local to Global OpenData. EARTH Source: Municipal Open Government Framework, 2010 www.slideshare.net/jkonga MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version Original Concept Circa 1994 ALL citizens are living on the same planet ….. everything connects to everything … think Global Warming, World Health, Crisis Response Academia, Non-Profits, Community Groups OpenStreetMap Community Updates External Data Linkages (e.g. World Bank) OpenData.CA Provincial Municipal Federal Public Service

MOG Framework - Collaboration Municipal Open Government MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version
Policy & Standards
Technology
Data

Open Government - Collaborate Now MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version “ All of us are smarter than one of us” “ There are more knowledgeable people outside your organization than inside”

Collaboration - a Continuum
Collaboration is a continuum - from Himmelman’s hierarchy of “mutually beneficial” relationships:
“ Networking - simply involves exchange of information for mutual benefits.
Coordinating - involves information exchange, altering activities for mutual benefits and achieving a common purpose
Cooperating - builds on coordination and requires participating entities to share resources, implying a higher level of organizational commitment which sometimes
Collaborating - is the highest hierarchy of relationship, requiring the greatest level of trust, time and share of organizational resources and jurisdiction”

Collaboration - another view of the Continuum
Variables can be viewed as
Subject themes (e.g. Special Interest Groups or Project Teams)
Scope of interest (e.g. local to global)
Geographic extents of activities (e.g. neighbourhood, city, region, etc).

Collaboration Opportunities
G + G Collaboration
G + B Collaboration
G + C Collaboration
Why haven’t we had more projects like BizPal, MRM and engaging the community?
Collaboration - Examples of Success MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version June 3 – 5, 2011.

Examples include:
MISA Ontario Gov 2.0 SIG and Committees
GovLoop, Civic Commons, Open Knowledge Foundation, MuniGov 2.0
Collaboration - Non Profit Successes MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Collaboration - Community Driven Successes
Citizens and Non-Profits are driven by ideals not politics
UK examples – My Society.org, FixMyStreet.com, TheyWorkForYou.com
Canada examples – visiblegovernment.ca, FixMyStreet.ca, OpenParliament.ca, DataLibre.ca, civicaccess.ca
MANY applications facilitated by Open Data

Collaboration - Grass Roots Open Data Community MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Collaboration - Leveraging your personal networks MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version Everyone has their own personal and professional networks that should be leveraged towards collaboration Example shown is a LinkedIn network

Collaboration - Moving forward as a community Need to leverage our Community Intellectual Capital and resources MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

MOG Framework - Innovation Municipal Open Government MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version
Policy & Standards
Technology
Data

Innovation - Make it default Promote innovation - don’t stifle it! MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version For the last time, no , I do not know what the ROI is on it! http://www.socialsignal.com/cartoon

Institute for Citizen Centred Service
Report on Innovation in Municipal Service Delivery (2010)
Need a focal point for Innovation
Ontario Centre Of Excellence for Innovation in Municipal Government (proposed in 2009 presentation http://www.slideshare.net/jkonga/web-20-from-a-social-to-a-service-web )
Apps Development contests and hackathons, leveraging social media technologies, cloud computing (IaaS, SaaS, DaaS …)
Innovation - Current State MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Innovation should be default for the organization
Internally there’s a need to leverage the intellectual capital
External engagement for innovation … “there ‘s more knowledgeable people outside your organization than inside”
Innovation is addictive 
Innovation - Corporate Culture MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version Source: http://zope.cetis.ac.uk/members/scott “

Innovation - Government as a Platform
Differing interpretations of GaaP … characteristics:
Transformative and Mission driven
Policy Based
Counter-balancing with Citizens 2.0
Technology enabled and iterative
Government as a Platform … is evolving
Source: Adapted from “What Does Gov 2.0 Look Like”, Mark Drapeau, May 24, 2010. O’Reilly Radar http://radar.oreilly.com/2010/05/what-does-government-20-look-l.html MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version Gov 2.0 is transformative and mission driven Gov 2.0 is Policy based Gov 2.0 is Counter-balancing Gov 2.0 is technology enabled and iterative

Expectations continue to increase – an integrated, holistic approach must be taken
As per Tim O’Reilly’s “Gov as a Platform – do the least possible to enable others to build”
Build a partnership between Gov, private sector and the developer community
Innovation - Integrated Service Delivery Service One (2.0) - The Service Coordinator Service Requests Requests from MyHomePage (Facebook, Linkedin, etc) Source: From a Social to a Service Web, 2009. www.slideshare.net/jkonga MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version Integrated Service Delivery “Engine” Standardized Processes, Protocols and Knowledge Base Business Knowledge Database

MOG Framework - Supporting Infrastructure Municipal Open Government MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version
Policy & Standards
Technology
Data

The “elephant” in the room – well known but what to do? Consider
“ Good Failure” - a point on the road to success.
Engagement – need to increase participation/buy-in
Transparency – moving from control to empowerment
Effective Change Management requires leadership
MOGF Supporting Infrastructure - Organizational Culture
http://www.publivate.com/?p=671

Strong leadership is key
Not just senior management … ALL levels
Political support
Community support
Effective Governance is needed
Enterprise approach – leverage existing structure
May begin with small informal working group
Report to Senior Management team
MOGF Supporting Infrastructure - Leadership & Governance MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Enhanced Citizen Engagement, Open Data, Collaboration and Innovation - speaks to the need to consider new policies
Some key policy areas include:
Use of social media
Information access & protection of privacy
Information and records management
Human resources policies and
Performance measurement
MOGF Supporting Infrastructure - Policies & Standards MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Leverage existing policies and standards – collaborate towards those that don’t exist
MISA Ontario Gov 2.0 SIG
Open Muni - Policy and Standards http://wiki.openmuni.org/
Center for Technology in Government – Social Media Policy http://www.ctg.albany.edu/
W3C http://www.w3.org/TR/gov-data/
OMG
Many others exist – use them
MOGF Supporting Infrastructure - Policies & Standards MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version http://gov.omg.org/gov-wg-opengov.htm

MOGF Supporting Infrastructure - Technology … many options MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version Microsoft Citizen Service Platform THE CLOUD ! IaaS, SaaS, DaaS … ..

MOGF Supporting Infrastructure - Data, Human and Financial Resources
Data
Strategic asset required for all government operations and supporting open government
Opportunities for enhancing info management practices
Human and Financial Resources
Develop plan for re-allocation of resources based on business alignment to principles of Open Government
Policy and Process reviews should be viewed as opportunities for more effective and efficient operations

Embrace Open Government – it’s becoming the new way of doing business. It’s a win-win for government and citizens
Engage and Empower Citizens - the opportunity exists to make quantum leaps in public service delivery & community building throughout Canada
Accelerate Open Data – all levels of government need to increase knowledge and pick up the pace of moving forward to benefit all
Collaborate Now - limited resources and increasing internal and external demands for efficient and effective government dictate it
Make Innovation the default – expectations are that government will become open and efficient through innovation
Adopt the Municipal Open Government Framework – Beta Version and make it better
Concluding Thoughts … MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

Open Government -Final thought Open Government is GOOD Government … we all benefit! MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version

You’re invited! Wednesday June 8, 2011. 1:45 – 3:00. Orion A
MISA Ontario Gov 2.0 SIG Unconference – collaboration opportunity
Open Gov, Gov 2.0, Open Data … MISA Ontario 2011 Annual Conference Municipal Open Government Framework - the Beta Version Source: MISA Ontario 2011 Conference program

Jury Konga, Principal eGov Futures Group [email_address] Twitter @jkonga Skype jury.konga Other presentations: www.slideshare.net/jurykonga www.slideshare.net/jkonga Thank You

Municipal Open Government Framework - Beta Version

by Jury Konga on Jun 14, 2011

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