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m-Government - Connecting Bits with Community
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m-Government - Connecting Bits with Community


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  • Firstly, thank you Fawn for bringing back Lac Carling and focusing on a couple of very important themes today = Mobile Gov & Open DataAlso, congratulations to Sara and her team for some great research and a really important report.Based on my multiple grey hairs, I’m pleased to have been asked to provide some thoughts on the importance of not just Open Data, identified by many as the fuel for the 21st century knowledge economy but also the need to connect the data and mobile-Goverment to the Community.
  • For context around mobile Gov, I think its important to look at two perspectivesPhysical presence - There will be an ongoing need for Physical presence which some citizens prefer – however, in the same way that we use social media to go to the places where our stakeholders are in the virtual world, there’s also a history of doing the same thing in the physical world. The example here is City Hall in the mall circa 1995 and others like Honolulu that provided services via City Hall in the Park … or beachVirtual presence – our focus here today of government information and services as part of the Internet of Things.But what constitutes this virtual presence – what are the component parts?
  • From my perspective, the key infrastructurecomponents of m-Government may be considered to be:Thetechnology that is fundamental to mGovConnectivity to the Internet of ThingsAND the content, in this case open data … without content, there is no value to the internetTogether with the applications & tools that add value to the data by creating visualizations and answering our questionsBUT this infrastructure doesn’t stand on its own without the important elements of government to actually create mGov which includesgovernance, policy, public services, processes and additional core technologies such as data managementm-Government will continue to evolve based on the foregoing and its important to try and learn from our prior experiences and challenges …
  • For me, it’s a little déjà vu looking at our challenges … which also become opportunities for usHighlighted a few challenges that I presented over 10 years in a workshop on eGovernmentDigital Divide … to the reports recommendation for inclusiveness, its important to appreciate we have a diverse society and the further down the digital service road we go, there is a great possibility that we leave more people behind without access to that level of service – before the digital divide was generally viewed as access to the internet, now within a m-Gov context its not just an issue of access to the internet but also the ability to do it from any location with mobile technologyJurisdictional divide remains today as a hindrance to public service delivery excellence as we continue to approach this, for the most part, as separate governments with little or no effort towards integration of these services Open government is still a challenge within a risk adverse operational culture but we have certainly seen progress from leaders at all levels around the globe The resource challenge will always be with us but has become more acute certainly at senior levels of government with increasing debt loadsAll of these can also be viewed as opportunities to use m-Government as a mechanism to provide better public services in a costs efficient and effective manner.One of the themes for this session is Open Data and as important as it is, it’s also to view it as part of a bigger picture …
  • Open Data should be viewed as an important ingredient to m-Government AND it is also viewed as a foundational component for the bigger picture of Open Government that speaks to transparency, accessibility, accountability, being participatory and citizen centric. Open Governement can be seen from local to global levels with the international Open Government Partnership having over 50 countries particpating.Open Data also ties to this summit for Intelligent Communities …
  • Many people, including Minister Clement, have identified Open Data as the fuel for the 21st century knowledge economy.Open Data is typically associated with government data but we’re seeing that expand to into the scientific data realm as well as more corporate and community data. All of this can feed into the operations of an intelligent community.Open Data is a huge asset so how can we optimize it ..
  • I offer this as a high level view of the value chain of moving fromGovernment data with an internal focus based on departmental silos …To open data that has an expanded user community many of whom develop web and mobile applications or undertake researchTo the broader community of users that leverage the mobile applications developed using open dataWhat’s the process to getting to this point …
  • Here’s a simplified lifecycle for how mobile applications come to be …Community Ideation – this is often where community issues or opportunities to enhance the community are developed in community forums – both in persons and onlineThese needs and design elements feed the apps development community including many startups – sometimes the development is done as a community cooperative in events called Hackathons or codefests and in other cases as a private sector business ventureCommunity creation can in fact include not only the private sector but also the public and not for profit sector or civil societyThe feedback loop from the use community completes the cycle to allow re-design, enhancement and continuing evolution of the products and services
  • Here’s a few examples of those mobile and web applications that both use and offer open data.Service requests – See Click Fix feeds Toronto 311 system which also outputs stats to Open Data catalogueInformation Access which previously had been left to the government websites is now being offered as mobile applications with examples from City of Surrey, Regina and the 2007 ICF Winner, City of WaterlooHealth and Wellness Applications – example here is Wellbeing Toronto that also allows export of the data and a health inspection app for restaurant ratingsFinding Facilities & Points of Interest with a couple of examples again from Waterloo on a Parkers Finder app and Arts Location app – both developed by the communityThere are literally thousands of applications … and there’s currently a problem of finding all the ones that exist since there isn’t a common repository for the apps or they’re difficult to find (e.g. Apps Store) without knowing the nameIf we combine this situation with the previously mentioned jurisdictional divide that exists, there is a definite need for improvement .. So how might that look in the future ….
  • mGov for the Future should allow anyone to make a literal service or information request from their mobile device …Lets consider the need for a “Service Coordinator” that analyses the request and then determines which government(s) need to be sent the service request for responseTo effectively and efficiently address the service request, we need an Integrated Service Delivery “engine” that facilitates coordination among all the service providers – Note this not only includes government but also the private and non-profit sectors who may actually be the service providersWith this as a futures view, a few concluding remarks …
  • Transcript

    • 1. Jury KongaOpen by Design TMJury Konga, PrincipaleGovFutures Group@jkongam-Government– Connecting Bits with CommunityLac Carling 3.0, i-Canada Summit Toronto, Ontario.
    • 2. Jury KongaOpen by Design TMm-Government Context- two perspectivesPhysical presence- City Hall in the Mall(Coral Springs, circa 1995)Virtual presence (todays focus)- City Hall as part of the Internet of
    • 3. Jury KongaOpen by Design TMm-Government- key Infrastructure ComponentsOpen DataApplications &ToolsMobileTechnologyConnectivity+Government• Governance• Policy• Services• Processes• Technology3
    • 4. Jury KongaOpen by Design TMdéjà vu … m-Government Challenges4
    • 5. Jury KongaOpen by Design TMOpen Data Context- in the bigger picture• Open Data isfoundational forOpen GovCitizenEngagementCitizenEngagementCitizenEngagementCitizenEngagementCitizenEngagementCitizenEngagementCommunityEngagementOpen Hub: C3• Commons• Communication• CollaborationOpenInnovationOpenDataOpenKnowledgeOpenDecisionsOpenEconomicsSupporting Infrastructure• Data• Financial &Human Resources• Policy &Standards• TechnologyLeadership & GovernanceVersion 2 of 2010 Open Government Framework“A piece of content ordata is open to anyoneis free to use, reuse, andredistribute it — subjectonly, at most, to therequirement to attributeand/or share-alike.”Source:
    • 6. Jury KongaOpen by Design TMOpen Data can fuel the Digital Economy& Intelligent CommunitiesSource: “Intelligent Communities – Platforms for
    • 7. Jury KongaOpen by Design TMOptimizing Value of Government Data- connect to the CommunityGov DataOpen DataAppsDevelopmentPrimarily Internal usersExpanded users in apps development,research & innovationThe Broader Community – citizens,businesses, visitors, not for profits7Who are the users?
    • 8. Jury KongaOpen by Design TMMobile Applications- simplified lifecycleCommunity IdeationCommunity Creation• Private sector• Civil society• GovernmentDesignInputUserFeedbackTo Developers& Community8
    • 9. Jury KongaOpen by Design TMOpen Data Applications address Diverse NeedsServiceRequestSurrey, BCRegina, SKWaterloo, ONInfoAccessHealth & WellbeingTransit InfoFind Facilities & Points of Interest9
    • 10. Jury KongaOpen by Design TMFutures - Integrated Service DeliveryService One (2.0)- The ServiceCoordinatorIntegrated Service Delivery “Engine”Standardized Processes, Protocolsand Knowledge BaseBusinessKnowledgeDatabaseService RequestsRequests from MyGovID(Facebook, Linkedin, Twitter)Source: From a Social to a Service Web, 2009.
    • 11. Jury KongaOpen by Design TMa few concluding thoughts …• Address the Digital Infrastructure Deficit- more Open Data, apps & public WiFi/Broadband connectivity• Inclusiveness is a key to optimizing value of m-Government• Enhanced citizen engagement & communications via mobile• Partnerships & Collaboration – need to walk the talk forgovernment, NPOs and private sector• Centre for Open m-Government Excellence – time is right forcontinued research & development of best practices11
    • 12. Jury KongaOpen by Design TMConnecting (m)Government with Community… making the world a better @jkonga