About Working for transforming customer experience into enterprise’s healthy growth over 12 years.
Customer service technology and design with voice (TDM & VoIP) and various digital channels as customer’s touch point.
Business and IT consultation for customer service.
Business and IT consultation for design and architect of contact center.
Public speaking and evangelize for customer service trend and technology.
Planning and business development for innovative customer experience.
Localize software and roll-out product/solution to Japan/Asia market.