I also love to paint portraits. People fascinate me.
“Juno is always looking for new opportunity and ways to improve. She has presented many innovative ideas and then has been directly responsible for implementing those ideas with her team.” Ginger Neal, VP Multimedia & GM Niche Publications, Press Enterprise Project Manager Social Media Manager Social Media Trainer Business Developer Sales Trainer Columnist Blogger Copy Writer Recruiter Researcher Content Developer “Juno is constantly finding and testing new applications and systems to help improve our products. She's a gifted artist and brings that creativity to her work with The Business Press by continually brainstorming with the team to come up with new ways of keeping the products relevant, engaging and interesting.” Carrie McDermott Interactive Content/Programming Web Editor The Press Enterprise “Juno has proven to not only be a tremendous colleague and resource for high quality business information, but she is extremely fun to work with. She is highly knowledgeable and thorough. I have an extremely high degree of respect for the quality of her work and her research. I find myself learning from her every time we connect.” Eric Tompkins, Owner Tompkins Consulting Group
Who is your audience? People who already know your company and like your brand. Why are they important?
They are your loyal customer base
They are your brand ambassadors to the rest of the world.
They have an extended network of friends they share with
What do they want?
Useful information and links that help and inspire them
Customer service and support on issues they care about
Interaction with and respect from other fans within that community
A friendly, knowledgeable company admin who is responsive to them
A place where they can offer suggestions and be heard
A sense of intimacy and the “inside scoop” on the company
“I LOVE having you guys here for our questions. It makes it so much easier to get an answer, even on the off hours. I appreciate you all . . . Seriously!” –a fan from Girl Scouts of San Gorgonio Facebook
Who is your audience? Global and local interest-based followers Why are they important?
They are potential allies and partners with shared interests
Many top level national executives are active Twitter users
They are a great source of info for breaking news and information
They are potential customers who are not yet fans
Generally, businesses who find themselves featured favorably in a story will share it in their company newsletter and on their social networks Look for the not so obvious
Hi Tom, I have an interesting story about how the walkie talkie radios we use from BearCom, Riverside were instrumental in helping our Girl Scouts rescue an unconscious hiker who was in a diabetic coma in the San Jacinto mountains. Here's a link to the story. Please feel free to repost or share this information however you see fit. http://blogs.inlandsocal.com/girlscouts/2010/07/girl-scouts-credit-wilderness.html All best, Juno, Interactive Director, Girl Scouts of San Gorgonio Juno, I can't describe to you the amount of joy/happiness this brings me. I know we don't really know each other, but I have been in tears for the last 15 minutes. I have passed this along to my boss and the owners of our company.
Thank you so much for calling me and sending me this. You have made my day and at least my weekend. Tom Frank, General Manager, Bearcom Hi Tom,
I felt the same way when I heard the story, and I felt it was important to share it with you.
We have incredible peace of mind knowing that your radios can be relied upon in day-to-day camp operations as well as life-saving emergencies.
I enjoyed talking with you on the phone, and am so happy to get this email. Have a fantastic weekend! Juno, Interactive Director, Girl Scouts of San Gorgonio
The Art of Listening Use listening as part of your social media strategy to:
Find great articles about your company to share on your social networks
Help with crisis control and reputation management
Identify key supporters and potential partners
Learn where your strengths and weaknesses are with your customers
“We sold more through this contest than we ever could had done on our own. It was such a great way to tell people we had cookies! We actually had a lot of people contact us because they had seen Carson’s photo on a friend’s page and wanted to support her.“ -- Tina Schumacher
Taking it local For GSSGC, the Ningsocial networks are the equivalent of little neighborhoods. This is where you can get hyperlocal with information that specifically addresses the needs and interests of a region. It’s also a way for members of a region to get to know one another better and share ideas. GSSGC Regional Ningcommunities provide:
Navigation links to the most frequently used pages on our main website.
A good online community manager . . . Knows how to create a friendly positive environment Encourages member discussion and sharing Is personable, kind and has a good sense of humor Responds to questions and comments as appropriate Provides useful content, resources and information Recognizes potential problems before they become a crisis Can work well with different types of personalities Is the community cheerleader, highlighting member successes Handles crisis situations calmly but firmly according to plan Is adept at bringing out the best in people
Helping our staff shine Brainstorming What are their goals? Who are they trying to reach? What are their special needs or challenges? Is there anything they haven’t thought of? Planning What online tools might fit this project? What will the production schedule look like? Do they need help with copy or other info? Where will deadlines fall for this project? Outcome Did the outcome exceed their expectations? Are they getting the results they want? Does the project need tweaking or changing? Do they need help sustaining the outcome?
Make it easy to give with an online donation application that offers secure online forms and automatic donation receipts for tax purposes.
Would you rather donate $125 to Girl Scouts or $125 to send a child to a Girl Scout day camp for a week? What if you could see photos of kids at the camp and read about the activities offered? How about a story on how that camp experience changed a child’s life? Details matter.
Take it social.
Start a movement! Add share options to make it easy for donors to post their contributions and encourage others to join the cause. Applications like First Giving include options that will allow others to start their own campaigns to raise money for you.