Business Etiquette

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Seminar given to our students to prepare them for entering the workforce. Basic office skills.

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Business Etiquette

  1. 1. WELCOME<br />Business Etiquette<br />Company Name<br />
  2. 2. You are in the door, now what?<br /><ul><li>Guidelines and protocols for working in an office.
  3. 3. Telephone Etiquette
  4. 4. Email rules
  5. 5. Public spaces </li></ul>Purpose and objectives<br />
  6. 6. Team Organization<br />
  7. 7. <ul><li>State roles and responsibilities</li></ul>Roles and Responsibilities<br />
  8. 8. <ul><li>State roles and responsibilities</li></ul>Roles and Responsibilities<br />
  9. 9. <ul><li>Describe individual and team areas for growth</li></ul>Areas For Growth<br />
  10. 10. <ul><li>Describe individual and team areas for growth</li></ul>Areas For Growth<br />
  11. 11. <ul><li>Describe individual and team areas for growth</li></ul>Areas For Growth<br />
  12. 12. Telephone Etiquette<br /><ul><li>Answering the business phone
  13. 13. Personal calls/texts
  14. 14. Response time</li></ul>Team Building Exercises<br />
  15. 15. Answering the business phone<br /><ul><li>Always answer the phone in a polite, professional manner.
  16. 16. If you have a client in front of you, don’t make them wait while you answer a call. Ask the person on the phone to hold.
  17. 17. You are the voice of the company. </li></ul>Team Building Exercises<br />
  18. 18. Personal calls and texts<br /><ul><li>Silence or Vibrate
  19. 19. Check messages only on your break
  20. 20. Is it REALLY and Emergency?
  21. 21. Voices carry- your conversation is not private</li></ul>Best Practices<br />
  22. 22. <ul><li>Recommend one or more strategies
  23. 23. Suggest what to do next
  24. 24. Identify action items</li></ul>Recommendations<br />
  25. 25. THANK YOU<br />by:<br />UMAR MAQSOOD<br />

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