Extreme Reference Makeover: Increasing Circulation to the Heart of Campus

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Presented by Kristen Smith and Julie Arensdorf at the Iowa Private Academic Libraries Annual Conference, April 5th, 2013

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Extreme Reference Makeover: Increasing Circulation to the Heart of Campus

  1. 1. IPAL 2013ExtremeReferenceMakeover:Increasing Circulation tothe Heart of the Campus Loras College Library
  2. 2. Office SpaceLocation, location, location
  3. 3. Old offices
  4. 4. Musical offices
  5. 5. Office space
  6. 6. Floorplanner.com
  7. 7. New digs
  8. 8. “Reference Desk” becomes “Research Help Center” What‟s in a name?
  9. 9. Informal“referencedesk”…
  10. 10. …andsignage
  11. 11. Survey question,April 2012…
  12. 12. …and responses
  13. 13. RHC signage
  14. 14. RHC logo
  15. 15. First-YearOutreachGetting out to bring „em in
  16. 16. First-Year events
  17. 17. Field trip!
  18. 18. New handouts
  19. 19. Tour & Tutorial
  20. 20. A face for the Library
  21. 21. PersonalLibrarianPutting a face to the Library
  22. 22. The “personal librarian” program
  23. 23. Your Personal Librarian LibGuide
  24. 24. Library H3lp:Chat &KnowledgeBase (FAQ)Remote connections
  25. 25. Chat widget in LibGuide..
  26. 26. …Library home page…
  27. 27. …EBSCOhost databases
  28. 28. Chat: seasonal variations, butincreasing
  29. 29. FAQ (Knowledge Base)
  30. 30. Blueprints for the FutureWhere do we go from here?
  31. 31.  Genius bar Text-based chat Smart-phone apps More hours Librarians on the road (on campus, but outside the library) Ongoing assessment of reference usage
  32. 32. Kristen SmithInformation Services Librariankristen.smith@loras.edu Questions?Julie ArensdorfInstruction Services Librarianjulie.arensdorf@loras.edu www.loras.edu/library

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