Nordic eGovernment Conference 2011 - Håkon Olderbakk

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Nordic eGovernment Conference 2011 - Håkon Olderbakk

  1. 1. Integration and simplificationeGovernment conference - CopenhagenHåkon Olderbakk 2011.12.07
  2. 2. Vision We shall be a world leader for the benefit of the Norwegian business community and public administrationInteroperation and simplification for the benefit of the society eGovernment - Copenhagen 2011.12.07 2
  3. 3. Steps towards interoperation andsimplification Cooperation Sharing key information Sharing other information Sharing a solution for exchange of information Sharing tools and components to design serviceseGovernment - Copenhagen 2011.12.07 3
  4. 4. Interoperation requires cooperation• Preferably voluntary – Sharing visions and ideas – Focusing on the same aspects of things• Force may be required – Law – Government instructions – Standards – -money talks-eGovernment - Copenhagen 2011.12.07 4
  5. 5. et Service owners in the Altinn cooperation 5eGovernment - Copenhagen 2011.12.07 5
  6. 6. Opportunities and Challenges• Cooperation enables joint forces and creation of advanced solutions• Cooperation requires stakeholder involvement (private and public), management structures and maintenance of cooperation ”Capital”eGovernment - Copenhagen 2011.12.07 6
  7. 7. Steps towards interoperation andsimplification• Sharing key information by common use of a unique identification number• Sharing information other than key information• Sharing a solution for exchange of information• Sharing tools and components to design services A continuous process that is still ongoingeGovernment - Copenhagen 2011.12.07 7
  8. 8. Sharing key information by use of aunique identification number• The Central Coordinating Register for Legal Entities established in 1995• Governed by a separate Law• Purpose: provide for the sharing of key information by common use of a unique identification number A separate law and registry to identify legal entitieseGovernment - Copenhagen 2011.12.07 8
  9. 9. Sharing other additional information• 1997: The Register of Reporting Obligations of Enterprises• Governed by a separate Law• overview of the reporting obligations of enterprises• coordination and simplification of reporting obligations• Has contributed to an awareness in public sector on adminstrative burdens A pathfinder for the re-use of business data within public administrationeGovernment - Copenhagen 2011.12.07 9
  10. 10. The Register of Reporting Obligations of EnterprisesFour important functions:• Coordinating function – for existing and new reporting obligations• Information-centre function – for business sector and public administration• Hearing function – for legislators• Definition function – for all the information requested by public administration eGovernment - Copenhagen 2011.12.07 10
  11. 11. Interoperation and simplification dependson the legal framework• Electronic data must be legally valid• The legal weight of electronic data must be known and recognized• Synchronization of the legal framework may be requiredeGovernment - Copenhagen 2011.12.07 11
  12. 12. Exchange of data requires• Common understanding of data• Easy access to standardized descriptions of data – Semantics – Structure – Implementation• Technical standards and solutionseGovernment - Copenhagen 2011.12.07 12
  13. 13. Sharing a solution for exchange ofinformation• www.altinn.no operational in 2003• Internet solution for businesses reporting economic information to public authorities• The Norwegian government’s tool for electronic dialogue with businesses• …and does contain significant services for citizens as well• Next step is collaboration services Enable vendors of end-user systems to integrate their systems with AltinneGovernment - Copenhagen 2011.12.07 13
  14. 14. Information – rules and support services Forms from 40 different government bodieseGovernment - Copenhagen 2011.12.07 14
  15. 15. End users End users (for gov. info) (for services) Altinn Information Portal End user- Log-in solution systems authentication, authorisation Service owners End user solution systems Serviceowners Service development solution eGovernment - Copenhagen 2011.12.07 15
  16. 16. Altinn II Collaboration Services• Presents the process to the user – Guiding the user through the various activities – Removes the need for the user to know how the Government works – Allows the user to focus on what he wants to do… (”I want to build a house”) …and not how to do so (”I think I need to fill out forms X, Y and Z.”)• Collects all case materials in one location – Easy to keep track of the dialogueeGovernment - Copenhagen 2011.12.07 16
  17. 17. Opportunities and Challenges• Collaboration enables better services for clients• Collaboration may require change in procedures and organizationeGovernment - Copenhagen 2011.12.07 17
  18. 18. Sharing tools and components to designservices• Metadata repository for the exchanged information – Derived from the data definition catalogue in the Register of Reporting Obligations of Enterprises• User’s access rights to Altinn linked to key information from The Central Coordinating Register for Legal Entities• Forms pre-populated with key information from The Central Coordinating Register for Legal Entities and the Population Register Lesser-known side of AltinneGovernment - Copenhagen 2011.12.07 18
  19. 19. SERES: Semantics Register forElectronic ServicesSERES offers: •Tools for maintaining metadata for separate domains •Repository with open access to public metadata •Creation of . XSDs •Incremental approach towards common national terms & term definitions & implementation eGovernment - Copenhagen 2011.12.07 19
  20. 20. ELMER: Framework for web-based forms ELMER = Acronym for “Easier and more efficient reporting” (in Norwegian) • Page layout, help functionality and interaction rules • Obliged in all public forms for enterprises • Also used for a lot of citizen forms • Administered by Brønnøysund Register Centre (for ALL forms, not only in Altinn) ELMER for the respondent: ELMER for the authorities: –Common look and feel –better response in public forms quality –better understanding –more efficient of the task processing 20eGovernment - Copenhagen 2011.12.07 20
  21. 21. Common obstacles and challenges• Information sharing: General skepticism regarding the relevance and the quality of information registered by other public authorities• Sharing components: Common components have to serve many interestseGovernment - Copenhagen 2011.12.07 21
  22. 22. Lessons learned:The ‘Good Circle in the Use of information’ eGovernment - Copenhagen 2011.12.07 22
  23. 23. Lessons learned:Working across structures• Understanding the potential of technology is vital for legal experts and technologists must be familiar with the legal framework .• Innovative solutions may affect different ministries with different budgetary constraints.• Working across structures means also dealing with issues across the divide between the public and private sectors.eGovernment - Copenhagen 2011.12.07 23
  24. 24. Lessons learned:Focus on business processes• May have positive impacts both on the business sector and on the public authorities involved• Important to include the tasks to be performed by businesseseGovernment - Copenhagen 2011.12.07 24
  25. 25. Steps towards integration andsimplification Cooperation is the basis for everything Create conditions for cooperation Sharing information requires structures Legal framework Unique ID Metadata Technical standards and solutions (tools) Creation of services Maintaining securityeGovernment - Copenhagen 2011.12.07 25
  26. 26. Major challenges right now• Cross border eID• Legal terms across borders• How to avoid using private eID for business purposes• Financing initiatives and operationeGovernment - Copenhagen 2011.12.07 26
  27. 27. Thank you for your attention27 eGovernment - Copenhagen 2011.12.07
  28. 28. XtraseGovernment - Copenhagen 2011.12.07 28
  29. 29. Conclusions 1. Administrative burdens for businesses are reduced 2. User satisfaction is very high 3. Efficiency gains in public sector 4. The number of government agencies joining the collaboration is ever increasing 5. Very high penetration rate for major forms The most complex forms are already available via Altinn (tax etc.) 6. The number of forms reported through Altinn is rapidly increasing (till now 65 mill) 7. Very many users (450 000 businesses, 2,5 mill. Citizens) 29eGovernment - Copenhagen 2011.12.07 29
  30. 30. Summary of our targets:• To make Altinn the central service and transaction hub between businesses/citizens and government agencies• To make Altinn a collaboration platform for efficient electronic collaboration that spans across several government agencies, businesses and citizens• Upgrade the technology to an efficient Service Oriented Architecture to support business needs =>Shared architecture components => Reduced costs, reduced time-to-market and reduced delivery risk• Improvement of existing services• Intuitive and user oriented services for businesses and citizens• Altinn a key component in the Norwegian government IT infrastructure• Altinn as the single point of contact (SPOC)• All public agencies and services to be included in AltinneGovernment - Copenhagen 2011.12.07 30
  31. 31. Goals for information society and eGovernment policy• Digital services adapted to the needs of the individual and businesses• Principles for an public ICT architecture• All relevant public services available electronically – through the national portals Altinn and MyPage• Broadband available for all citizens• Participation for everyone in the digital society eGovernment - Copenhagen 2011.12.07 31
  32. 32. StakeholdersSharing key information by use of a unique Statistics Norwayidentification number The Directorate of Taxes The Directorate of Customs and Excise The National Insurance Administration (Welfare) The Brønnøysund Register Centre The Ministry of Trade and Industry The Ministry of FinanceSharing information other than key information The Confederation of Norwegian Enterprise The Modernization Agency The Brønnøysund Register Centre The Ministry of Trade and IndustrySharing a solution for receiving information Statistics Norway The Directorate of Taxes The Brønnøysund Register Centre The Ministry of Trade and IndustrySharing tools and components to design services The Ministry of Finance Både private og MANGE myndigheter med felles arenaereGovernment - Copenhagen 2011.12.07 32
  33. 33. The Central Coordinating Register forLegal EntitiesObjectives:• Identification of all legal entities registered in the largest public registers• Increased efficiency in the public and private sector• Reduce multiple collection of the same information• Reduce economic crime eGovernment - Copenhagen 2011.12.07 33
  34. 34. The Register of Reporting Obligations of EnterprisesFour important functions:• Coordinating function – for existing and new reporting obligations• Information-centre function – for business sector and public administration• Hearing function – for legislators• Definition function – for all the information requested by public administration eGovernment - Copenhagen 2011.12.07 34
  35. 35. SERES: Semantics Register forElectronic ServicesSERES offers: •Tools for maintaining metadata for separate domains •Transforming data between domains while maintaining the quality and exact content of the data – reusable metadata •Incremental approach towards common national terms & term definitions & implementation •Open access to public eGovernment - Copenhagen metadata 2011.12.07 35
  36. 36. Hva er Semantikk Registeret for Elektronisk Samhandling – SERES ? A. Metodikk for informasjonsbeskrivelse – 3 nivå Semantikk: Ordenes betydning og sammenhenger, eks: person kan være både kontaktperson, arbeidstager, barnehagesøker etc. Semantikknivået blir som et bibliotek med alle begrepene til Etaten definert. Semantisk nivå annotation annotation realization Implementasjon Struktur nivå nivåImplementasjon:Faktisk bruk av dataene i et skjema. Struktur:Her kan man legge til/ta bort ekstra informasjon som bare Gjenbrukbare sammensetninger av begrep, eks: enbenyttes i dette skjema eller del av skjema (tilpasning av person har navn, fødselsnummer, adresse,data fra strukturnivået). jobbadresse, e-post adresse, telefonnummer og mobilnummer. Ikke alle egenskapene om en person brukes i alle sammenhenger Grunnstrukturen i dataene som Etaten bruker i sin forvaltningsutøvelse. eGovernment - Copenhagen 36 2011.12.07
  37. 37. European Interoperability Framework v2.0 - draft……………. http://ec.europa.eu/idabc/en/document/7728 eGovernment - Copenhagen 2011.12.07 37
  38. 38. Organization number: Common key to Company information VAT Other public registers The Register of Organization number Business Enterprises The Central Coordinating Register for Legal EntitieseGovernment - Copenhagen 2011.12.07 38

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