Nordic eGovernment Conference - Jan Molund

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  • 1. ID-portenA common Solution for logon to public Services Achievements - Challenges - Opportunities Jan Molund, projectcontroller National Programme for eID Infrastructure in Public Sector Department for ICT-governance and coordination Agency for Public Management and eGovernment (Difi)
  • 2. Background and mandateOn Governmental level - ICT policy The aim of the ICT policy is to influence ICT development in order to achieve simplification and efficiency improvement in the public sector. Digital first choice This includes goals like: Round-the-clock public administration An information society for all, Better services for the citizens More efficient public sectorOur Mandate and main Means to reach theseObjectives: Establish a common infrastructure for use of eID with and in the public sector Agency for Public Management and eGovernment
  • 3. Difis approach Common component approach Uniform solution can ensure security, privacy, and user friendliness across public agencies and services – instead of disparate solutions Reduced cost for public agencies Facilitating new e-services and increased use of existing services eID is a prerequisite for personalised eGov services Customer driven, i.e. the interests of the main public service suppliers have a say so in planning what functionality should be implemented in ID- porten Agency for Public Management and13 December 2011 eGovernment
  • 4. What we have delivered so far MinID (meaning: My ID) ID-porten – Infrastructure for eID in public sector ID-porten = simplified log in ID-porten = safe log in13 December 2011 Agency for Public Management and eGovernment
  • 5. Min ID e-ID for public sector Developed, implemented and operated by Difi 2.6 millions users In 2010 14 millions MinID transactions 2011 – estimate pr 30NOV11 – 24 millions transactions06 December 2011 Agency for Public Management and eGovernment
  • 6. Stability in operations Uptime SLA Time Service Factor TSF limitSLA delivered objective Less than 3 seconds for 90% of the total number of logonsID-porten 2.2 100% 99,99 100% No unplanned incidentsMinID 99,98 % 99,90 100% No unplanned incidentsBuypass ID 100 % 99,50 100% No unplanned incidents Stable services 24/7 Maintenance and upgrades do not interfere with or have an influence on daily operations. Call center/Customer support Average Speed to Answer : 24 sek. (SLA = 50 sek) 206 December 2011 Agency for Public Management and eGovernment
  • 7. 7The ID gateway - making it possible … • Authentication • (Signature) • (Encryption) Agency for Public Management and eGovernment
  • 8. ID-porten = simplified log in Agency for Public Management and eGovernment06 December 2011
  • 9. ID-porten = high safetey log in22. september 2011 Direktoratet for forvaltning og IKT
  • 10. Challenges •Organisational •Financial •Development •The paperwork13 December 2011 Agency for Public Management and eGovernment
  • 11. Organisation - The National programme for e-ID 2011 FAD Oppdragsgiver SKATE Brønnøysundregistrene og Difi (leder) Statistisk sentralbyrå Helsedirektoratet Difi Ekstern Skatteetaten Programeier kvalitetssikrer Lånekassen NAV Statens kartverk Difi, ITS Styringsgruppe Programeier Difi (leder) (operativ), Difi, drift/forvaltning Fagansvarlig e-ID Brønnøysundregistrene Helsedirektoratet Politidirektoratet Skatteetaten Lånekassen e-ID-programmet NAV Programdirektør Drift og daglig Andre forvaltning ID-porten og MinID interessenter Programkontor (linjeoppgave UFI) Tjenesteeierne Innbyggere Tilsyn Prosjekt Prosjekt e-ID-tjenester Software-utvikling06 December 2011 Agency for Public Management and eGovernment
  • 12. Financial Change in operations/development ratio 2009-2012All figures in MNOK, 2012 figures are estimated values. 120,0000 100,0000 80,0000 Development 60,0000 Operations 40,0000 20,0000 ,0000 2009 2010 2011 201206 December 2011 Agency for Public Management and eGovernment
  • 13. The paperwork All public agencies, municipalities and other public bodies need acollaboration agreement with Difi before launching service on ID-porten. They are to advise Difi when they plan to be ready to launch a newservice and what kind of transaction volumes they estimate Difis role is to secure that the launching goes smoothly and that we areprepared to handle the increased traffic. Altinn This is the Norwegian public reporting portal. Main governmental agencies as The Norwegian Tax Adminisrtration andNorway Statistics use Altinn as their portal for several purposes. Altinn uses MinID as authentification vehichle towards the end user. Altinn has a special collaboration agreement with Difi because of itsspecial nature compared to the service offerings on ID-porten13 December 2011 Agency for Public Management and eGovernment
  • 14. Development Cost demanding Workforce – Difi do not have sufficiently numbers regular employees to do deliver Implying: External(read: consultants with required skills)) resources required Short term hiring of specialists Prioritizing Refer to the organisation chart, a lot of interests involved Market situation New possibilites with new SW etc. New services launched, some before plan, some long after plan, some almost unheard of until delivery demand “tomorrow”13 December 2011 Agency for Public Management and eGovernment
  • 15. Opportunities – the way forward The Norwegian minister of Government Administration and Reform says: The governments goal is digital first choice. This means that communication with the public that today is performed by paper mail, telephone or in person, in the future as far as possible should be done digitally, it will say on the Internet. This means: Digital communication should be the primarily chosen channel for the dialog between: i) Citizens and public sector ii) Between private businesses and public sector iii) Within the public administration When possible, public services should be offered digitally as first service, that is, the citizen must take an active choice to get it done manually if that is preferred The main goal is to achieve a better efficiency for both citizens and public sector administration by means of more and better electronic services.13 December 2011 Agency for Public Management and eGovernment
  • 16. In the pipeline Firstly, as stated previously ID-porten will be developed in accordance with public sector needs Work areas as we see it today: Solutions for encryption and decryption – concept developed Electronic signatures Digital mailbox Non-private use of e-ID (employee’s usage etc)13 December 2011 Agency for Public Management and eGovernment