презентация Derek mc Donnell
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  • 1. Derek Mc Donnell EnterpriseAccount Executive @McDonnell_D
  • 2. Safe Harbor Safe harbor statement under the Private Securities Litigation ReformAct of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make.All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter.These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  • 3. Our Mission: Cloud Computing Driver, Catalyst & Evangelist Mainframe Client/Server No Hardware/Software Subscription Model Automatic Upgrades Constant Innovation Enterprise Cloud Computing Today1960s 1980s
  • 4. Enterprise Cloud Computing Market Share #1 World’s Most Innovative Company 2011, 2012, 2013 #1 Market Leader: Enterprise, MidMarket, SMB & Sales Force Automation #1 #1 in Enterprise Cloud Computing & CRM
  • 5. 1% Time Equity Product 588,000+ Hours Service $55M+ Grants 20,500+ Non-profit Organizations 1/1/1 Model Adopted by
  • 6. Third Wave of Computing: “Internet of Things” LAN/WAN Client Server Millions SNA Mainframe Terminal Thousands LTE Cloud Social . Mobile . Cloud . Connected 50 Billion Connected “Things”
  • 7. Behind every is a customer.thing
  • 8. 1T Connected Sensors A Whole New Way to Engage Customers Social Mobile Connected Cloud 50B Connected Products 4.5B Aggregate Social Users 5B Smartphones by2017 58% Faster Deployment
  • 9. In the Internet of Customers, Companies Create 1:1 Experiences Connected Customers Connected Employees Web Store Community Connected Partners EmailSocialMobileProduct Connected Experiences Stadium
  • 10. Become a Customer Company Connect to the Internet of Customers Connected Customers Connected PartnersConnected Employees Connected Devices Connected Products
  • 11. Are You Ready to Make the Change? Connected Customers Serve Customers Everywhere Connected Service Sell 1:1 from Anywhere Connected Sales Market 1:1 in the Digital World Connect Customers Everywhere Connected Marketing Connected Products Connected Employees
  • 12. How do you become a customer company?
  • 13. A new customer platform for the internet of customers.
  • 14. Salesforce1: #1 Enterprise Cloud Platform Market Share#1 Enterprise Platform#1
  • 15. Geetha Vallabhaneni Luminix Neil Kamireddy Trunk Club Mariam Naficy Minted Peter Gassner Veeva Every Customer Developers AdminsEmployeesPartners Your Customers Salesforce1: A New Customer Platform for Everyone
  • 16. Data APIs 10X More API Functionality BuildAny User Interface Visualforce1 230+ Calls & Methods Metadata & UI APIs Developers: Build Next Generation Apps New Platform Services for Developers
  • 17. Docusign Box Concur Dropbox FinancialForceLinkedIn TASGroup ServiceMax FileBoard HP ScanBizCards Evernote Apttus Kenandy eVariant BMC Workday Xactly Elton InsideSales Introhive Partners: Publish Next Generation Apps
  • 18. Download Salesforce1 App today. AppExchange Apps CRM Custom Apps All your past investments... Feed First UI Notifications Platform Publisher Actions ...now in the future Salesforce1 Employees: Experience Salesforce1 on Any Device New Salesforce1 Mobile App Now Available
  • 19. Two-Factor AuthenticationApp Salesforce# AdminApp & API for User Management SalesforceA Complete Customization Admins: Manage Salesforce From Anywhere
  • 20. Communities Connect customers, partners & products Heroku1 ExactTarget Fuel Build customer apps Engage 1:1 with customers Customers: Connect With Customers in a Whole New Way
  • 21. Your Customers Cloud . Social . Mobile . Connected Sales Cloud Service Cloud ExactTarget Marketing Cloud AppExchange Salesforce1 Platform APIs Salesforce1 Mobile App Salesforce1 Platform Services Force.com Heroku1 ExactTarget Fuel Salesforce1: A New Customer Platform for the Future
  • 22. Lenovo Employees Have Real-Time Data at Their Fingertips • Personal technology company and world’s largest PC vendor with $34B in revenue • 1,500+ Sales Cloud users across the organization • Increased visibility into sales process and ability to forecast on sales data • High adoption rate due to easy-to-use interface
  • 23. The Customer Platform to Sell from Anywhere Sell from any mobile device 2,000+ AppExchange apps Build custom mobile apps Customized for you
  • 24. Allianz Improves Close Rates by 17% • $127 billion global insurance company • 350 brokers in Sales Cloud • Global collaboration to share best practices on financial trends • Integrated disparate systems and processes
  • 25. The Customer Platform for Service Everywhere Serve customers anytime, anywhere Embed service into every app Solve cases faster with collaboration 2,000+ AppExchange apps
  • 26. Embedding customer service into all Philips products “Focus on the Customer” vision built on Salesforce Deep Salesforce & SAP integration Philips Connects Customers and Products with Salesforce - JeroenTas, GlobalCIO “Salesforce is helping us become a customer-centric company.” - JeroenTas, GlobalCIO
  • 27. The Internet of Customers Has Changed Marketing Forever Fragmented 1:Many Untargeted Seamless 1:1 Experiences
  • 28. The Customer Platform for 1:1 Marketing Build a single view of your customers Manage the customer journey Deliver personalized content on every channel
  • 29. Sony Builds a Single View of Their Customers with Salesforce Launched PS4 & player community integrated with Salesforce Complete visibility into the customer journey Engaging and publishing relevant content across mobile, social and in-game experience
  • 30. Benefits of Multi-Tenant Cloud Computing: Enterprise Cloud Computing Fast Easy Open Flexible Trusted No Hardware No Software Automatic Upgrades Scalable Any Device Data Portability Transparency Real-time Status App Marketplace Extensible
  • 31. Fast: Time to Value with Cloud Computing SOFTWARE TIME VALUE Capital Expense Upgrade Expense Cloud Computing Value Greater ROI Low Capital Cost Automatic Upgrades
  • 32. Easy: Continuous Innovation with 3 Releases Every Year Seamless, Automatic Upgrades 43 Major Releases Every customization & integration automatically upgraded Includes features sourced by customer community No longer do we worry about the upgrades, new releases, and compatibility. We have the freedom to innovate and solve business problems on-demand.
  • 33. Open: Access Your Data Anywhere, Anytime 50% OfAll Transactions APIs: Nearly All your CRM, custom apps, fields, etc. Intuitive interface built for users on the go Modern UI – Notifications, feed-first, publisher actions Any Data Salesforce1 Platform Any Device Salesforce1 App Simple, powerful & secure API’s SOAP, REST, Bulk, Metadata, Apex & Visualforce Now 10X more API Functionality Salesforce1
  • 34. Flexible: Find, Evaluate & Install Apps For Your Business Leading Cloud Ecosystem 2,200+ Apps 2.2Million Installs
  • 35. W E L C O M E T O T H E INTERNET OF CUSTOMERS Connect with your customers in a whole new way