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Transforming Your Workplace Culturefrom Toxic to HumanizedJamie Notter and Brad Palmer
Outline1. Workplace culture and its impact (Jamie)2. Shifting and strengthening cultures (Brad)3. Case studies4. Questions
Culture is about valuesCulture is the collection of words, actions, thoughts,and “stuff” that clarifies and reinforces wha...
Culture is about valuesCulture is the collection ofwords, actions, thoughts, and “stuff” that clarifies andreinforces what...
Culture is the collection of words, actions, thoughts,and “stuff” that clarifies and reinforces what a companytruly values...
Culture is the collection of words, actions, thoughts,and “stuff” that clarifies and reinforces what a companytruly values...
Only 56% said they had good culturesOne in five said they had a “toxic” cultureOur cultures are disappointingWhich means w...
Most cultures are disappointingBecause we run our organizationslike machines.
DecentralizationTransparencyInclusionLearningHumanized cultures tap new power
Outline1. Workplace culture and its impact (Jamie)2. Shifting and strengthening cultures (Brad)3. Case studies4. Questions
Implementing change is hard“70% of corporate change efforts either totallyfail, have lukewarm results, or the change never...
Culture happensCulture is a collective, living thingShared values don’t go away easily (thankfully)Imposing culture does n...
Rip and replace does not work
SHIFT your cultureCelebrate successesReinforce the positiveJust let old (negative) values fade awayCultures can evolve qui...
Start with a value roadmapWhat old values need to fade away?What old values are the foundation of the new?What specific ne...
On “collaboration” as a new valuePeople are heads-down busy at workFocus on making it easy to find help & connectCollabora...
Connecting people is hardPeople more than 50’ apart don’t collaborate!
Leadership mattersCommunication is keySetting a clear exampleRecognizing successes & contributionsWalking around!Example a...
Enlist helpEnsure the full leadership team is alignedActive participation by all leaders is a mustFind local “culture cham...
Key activitiesOrganizational claritySharing storiesRecognizing contributionsCelebrating successesEvery day!
Organizational clarityWhat is the grand purpose?What is the business vision?Who is doing what and why?Frames successes and...
Clarity of structure
Sharing storiesExample your valuesMix of formal and informalLocal and company wideBring your values to life.
Make your news engagingReal-time vs. staleGroomed vs. realShow your human side
Recognizing ContributionsSmallSpecificReal TimeNOT formal HR-driven programs!
Celebrate SuccessesCreate frequent, achievable milestonesCelebrate them with flairCreate artifactsTurn successes into your...
Outline1. Workplace culture and its impact (Jamie)2. Shifting and strengthening cultures (Brad)3. Case studies4. Questions
WestJet (celebration)courtesy Don Bell
WestJet (artifact)courtesy Don Bell
Jostle (specific recognition)
Vernon (real news)Courtesy Patti Bridal
Omicron (celebration)courtesy Bev Attfield
Omicroncourtesy Bev Attfield
Outline1. Workplace culture and its impact (Jamie)2. Shifting and strengthening cultures (Brad)3. Case studies4. Questions
Jamie Notter Brad Palmerjamienotter@gmail.com brad@jostle.me@JamieNotter @JostleMejamienotter.com www.jostle.me
Transforming your Workplace Culture from Toxic to Humanized
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Transforming your Workplace Culture from Toxic to Humanized

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Transcript of "Transforming your Workplace Culture from Toxic to Humanized"

  1. 1. Transforming Your Workplace Culturefrom Toxic to HumanizedJamie Notter and Brad Palmer
  2. 2. Outline1. Workplace culture and its impact (Jamie)2. Shifting and strengthening cultures (Brad)3. Case studies4. Questions
  3. 3. Culture is about valuesCulture is the collection of words, actions, thoughts,and “stuff” that clarifies and reinforces what a companytruly values.[but it’s not about the posters onyour walls.]
  4. 4. Culture is about valuesCulture is the collection ofwords, actions, thoughts, and “stuff” that clarifies andreinforces what a company truly values.[but it’s not about the posters onyour walls.]
  5. 5. Culture is the collection of words, actions, thoughts,and “stuff” that clarifies and reinforces what a companytruly values.Culture is complex and powerfulCulture eats [fill in the blank] forbreakfast.
  6. 6. Culture is the collection of words, actions, thoughts,and “stuff” that clarifies and reinforces what a companytruly values.Culture is complex and powerfulCulture eats [fill in the blank] forbreakfast.
  7. 7. Only 56% said they had good culturesOne in five said they had a “toxic” cultureOur cultures are disappointingWhich means we’re leavingmoney on the table.
  8. 8. Most cultures are disappointingBecause we run our organizationslike machines.
  9. 9. DecentralizationTransparencyInclusionLearningHumanized cultures tap new power
  10. 10. Outline1. Workplace culture and its impact (Jamie)2. Shifting and strengthening cultures (Brad)3. Case studies4. Questions
  11. 11. Implementing change is hard“70% of corporate change efforts either totallyfail, have lukewarm results, or the change neverbecomes an integral part of the company culture.”You can’t simply swap out your culture.~ Claire Schooley, Forrester Research
  12. 12. Culture happensCulture is a collective, living thingShared values don’t go away easily (thankfully)Imposing culture does not work.
  13. 13. Rip and replace does not work
  14. 14. SHIFT your cultureCelebrate successesReinforce the positiveJust let old (negative) values fade awayCultures can evolve quickly.
  15. 15. Start with a value roadmapWhat old values need to fade away?What old values are the foundation of the new?What specific new values need to arrive?What sort of culture are you evolving to?
  16. 16. On “collaboration” as a new valuePeople are heads-down busy at workFocus on making it easy to find help & connectCollaboration without purpose = noiseDon’t impose collaboration for collaboration’s sake.
  17. 17. Connecting people is hardPeople more than 50’ apart don’t collaborate!
  18. 18. Leadership mattersCommunication is keySetting a clear exampleRecognizing successes & contributionsWalking around!Example and articulate values that matter.
  19. 19. Enlist helpEnsure the full leadership team is alignedActive participation by all leaders is a mustFind local “culture champions” hiding in your silosBridge your silos.
  20. 20. Key activitiesOrganizational claritySharing storiesRecognizing contributionsCelebrating successesEvery day!
  21. 21. Organizational clarityWhat is the grand purpose?What is the business vision?Who is doing what and why?Frames successes and value stories.
  22. 22. Clarity of structure
  23. 23. Sharing storiesExample your valuesMix of formal and informalLocal and company wideBring your values to life.
  24. 24. Make your news engagingReal-time vs. staleGroomed vs. realShow your human side
  25. 25. Recognizing ContributionsSmallSpecificReal TimeNOT formal HR-driven programs!
  26. 26. Celebrate SuccessesCreate frequent, achievable milestonesCelebrate them with flairCreate artifactsTurn successes into your folklore.
  27. 27. Outline1. Workplace culture and its impact (Jamie)2. Shifting and strengthening cultures (Brad)3. Case studies4. Questions
  28. 28. WestJet (celebration)courtesy Don Bell
  29. 29. WestJet (artifact)courtesy Don Bell
  30. 30. Jostle (specific recognition)
  31. 31. Vernon (real news)Courtesy Patti Bridal
  32. 32. Omicron (celebration)courtesy Bev Attfield
  33. 33. Omicroncourtesy Bev Attfield
  34. 34. Outline1. Workplace culture and its impact (Jamie)2. Shifting and strengthening cultures (Brad)3. Case studies4. Questions
  35. 35. Jamie Notter Brad Palmerjamienotter@gmail.com brad@jostle.me@JamieNotter @JostleMejamienotter.com www.jostle.me
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