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Customers are increasingly reaching out to brands over social media to resolve service inquiries. To offer the highest level of service, leading brands are bringing social media into their contact centers and enabling live agents to respond directly over social channels.
- Why training matters
- Challenges of training for social
- The three areas of training
- Effective methods of training
- Strategies for successful deployment
For the full audio presentation head to:http://landing.conversocial.com/training-your-customer-service-team-recordings