Emergency Response Profile Developing a Plan to Get Back Into Your Facility Quickly Following a Disaster Situation ServPro...
Getting to Know SERVPRO ® <ul><li>SERVPRO ®  franchises have been helping business owners recover from disasters for over ...
Are Your Prepared? <ul><li>Most businesses have an emergency exit plan in place, but few have a plan to get back into thei...
Any Time, Anywhere, Anyone <ul><li>Internal disasters include events such as fire, water damage, mold damage, computer fai...
Planning for Recovery <ul><li>A complete Contingency Plan can help prevent or at least mitigate the effects of potential d...
Importance of Planning <ul><li>Research indicates that only 43 percent of businesses that suffer an incapacitating disaste...
Where to Begin? <ul><li>Identify and eliminate hazards and risks to help prevent or mitigate potential disasters </li></ul...
Emergency Response Crucial <ul><li>Select vendors that can supply emergency response in any situation, whether a loss is g...
Developing Your ERP <ul><li>Company </li></ul><ul><li>Branch/Location </li></ul><ul><li>Address </li></ul><ul><li>Contact ...
Work Authorization and Insurance <ul><li>Identify Management Personnel who have authority to sign work authorizations on s...
Emergency Services <ul><li>Identify Emergency Services, including contact information. </li></ul><ul><ul><li>Fire Departme...
Management Team <ul><li>Identify management team members to notify in the event of disaster, including 24-hour contact inf...
Service Providers <ul><li>Identify important service providers. </li></ul><ul><ul><li>General Contractor </li></ul></ul><u...
Primary Building Statistics <ul><li>Year constructed </li></ul><ul><li>Year of last renovation </li></ul><ul><li>Blueprint...
Primary Building Statistics <ul><li>Elevator </li></ul><ul><ul><li>Number </li></ul></ul><ul><ul><li>Service </li></ul></u...
Primary Building Statistics <ul><li>Entrances </li></ul><ul><ul><li>Number </li></ul></ul><ul><ul><li>Loading docks/size <...
Primary Building Statistics <ul><li>Plumbing Information </li></ul><ul><ul><li>Restrooms per floor </li></ul></ul><ul><ul>...
Primary Building Statistics <ul><li>Hazardous Materials Information </li></ul><ul><ul><li>Type </li></ul></ul><ul><ul><li>...
Primary Building Statistics <ul><li>Emergency Lighting </li></ul><ul><ul><li>Type </li></ul></ul><ul><ul><li>Longevity </l...
Priority and Security Areas <ul><li>List in priority order those areas most crucial to facility operations. </li></ul><ul>...
Grounds <ul><li>Building/Grounds Misc. </li></ul><ul><li>Parking Lot Drainage </li></ul><ul><li>Out Buildings </li></ul><u...
Furniture and Fixtures <ul><li>Do you have a contents inventory for the facility?  If so, attach to ERP and store a copy i...
Electronics/Audio Visual <ul><li>Attach copy of computer/electronics hardware/software list to ERP. </li></ul><ul><li>Atta...
Electronics/Audio Visual <ul><li>In the event the system is rendered inoperable for a period of time, has an alternative p...
Machinery and Equipment <ul><li>Attach a copy of machinery and equipment report to the ERP.  </li></ul><ul><li>List contac...
Valuable Documents/Records <ul><li>Is there a priority selection list of vital records, books and documents?  Is so, attac...
Valuable Documents/Records <ul><li>Is there any special equipment used to store valuable information?  If so, are there pr...
Valuable Contents <ul><li>Are antiques/artwork present? </li></ul><ul><li>Identify person responsible for these items? </l...
Completing the ERP Process <ul><li>Note any other information that might be needed in an emergency. </li></ul><ul><li>Make...
For More ERP Information of  KALAMAZOO & CALHOUN COUNTIES Contact: Phone: (800) 378-3939 Email: jhammer@servprokzoo.com
Upcoming SlideShare
Loading in...5
×

Emergency Response Profile

530
-1

Published on

Emergency Response Profile

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
530
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
15
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Emergency Response Profile

  1. 1. Emergency Response Profile Developing a Plan to Get Back Into Your Facility Quickly Following a Disaster Situation ServPro Of Kalamazoo & St. Joseph Counties. Nationally Known - Locally Owned™
  2. 2. Getting to Know SERVPRO ® <ul><li>SERVPRO ® franchises have been helping business owners recover from disasters for over 35 years. </li></ul><ul><li>Guaranteed 24-hour emergency service. </li></ul><ul><li>Trusted by over 600 insurance companies across America. </li></ul><ul><li>Nationwide Large Loss response team. </li></ul><ul><li>Over 1,250 franchises across the country. </li></ul><ul><li>Fire, water, and mold cleanup and restoration. </li></ul><ul><li>Coverage in 49 states. </li></ul>
  3. 3. Are Your Prepared? <ul><li>Most businesses have an emergency exit plan in place, but few have a plan to get back into their buildings following a disaster. </li></ul><ul><li>Disasters are events which disable, interrupt or adversely affect the ability of a business to function normally. </li></ul><ul><li>With the proper planning, you can survive disasters, whether man-made or natural. </li></ul>
  4. 4. Any Time, Anywhere, Anyone <ul><li>Internal disasters include events such as fire, water damage, mold damage, computer failure, major electrical outage, etc…. </li></ul><ul><li>Natural disasters include floods, hurricanes, tornadoes, windstorms, etc.... </li></ul><ul><li>Other disasters often overlooked include hazardous material incidents at neighboring facilities, terrorism, work place violence, etc.... </li></ul>
  5. 5. Planning for Recovery <ul><li>A complete Contingency Plan can help prevent or at least mitigate the effects of potential disasters before they strike. </li></ul><ul><li>An Emergency Response Profile (ERP) is a vital component of a thorough Contingency Plan. </li></ul><ul><li>Think about the potential disasters that could affect your facility, and then develop a plan to recover as quickly and painlessly as possible…this is the essence of your ERP. </li></ul>
  6. 6. Importance of Planning <ul><li>Research indicates that only 43 percent of businesses that suffer an incapacitating disaster are able to recover and resume operations…and only 29 percent remain in business just two years later. </li></ul>*The National Archives and Records Administration
  7. 7. Where to Begin? <ul><li>Identify and eliminate hazards and risks to help prevent or mitigate potential disasters </li></ul><ul><li>Utilize the expertise of others to help disaster-proof your business. </li></ul><ul><li>Develop mutual agreements with vendors as an essential component of your ERP. Make priority arrangements with emergency service contractors before a disaster takes place. </li></ul>
  8. 8. Emergency Response Crucial <ul><li>Select vendors that can supply emergency response in any situation, whether a loss is great or small. </li></ul><ul><li>24-hour emergency response IS crucial. In the event of a fire or water damage, fast response can mean the difference between restoration and cleaning versus costly replacement resulting from prolonged exposure and secondary damage. </li></ul>
  9. 9. Developing Your ERP <ul><li>Company </li></ul><ul><li>Branch/Location </li></ul><ul><li>Address </li></ul><ul><li>Contact Person(s) </li></ul><ul><li>Business Phone </li></ul><ul><li>After Hours Phone </li></ul><ul><li>ERP Author </li></ul><ul><li>Servpro of Kalamazoo & St. Joe Counties </li></ul><ul><li>Date </li></ul>
  10. 10. Work Authorization and Insurance <ul><li>Identify Management Personnel who have authority to sign work authorizations on site so work can begin immediately in case of disaster, including 24-hour contact information. </li></ul><ul><li>Identify insurance providers, including pertinent contact information. </li></ul><ul><ul><li>Building </li></ul></ul><ul><ul><li>Contents </li></ul></ul><ul><ul><li>Other (if applicable) </li></ul></ul>
  11. 11. Emergency Services <ul><li>Identify Emergency Services, including contact information. </li></ul><ul><ul><li>Fire Department </li></ul></ul><ul><ul><li>Law Enforcement </li></ul></ul><ul><ul><li>SERVPRO ® Professional </li></ul></ul><ul><ul><li>Utility Companies </li></ul></ul><ul><ul><ul><li>Electric </li></ul></ul></ul><ul><ul><ul><li>Water </li></ul></ul></ul><ul><ul><ul><li>Gas </li></ul></ul></ul><ul><ul><ul><li>Telephone </li></ul></ul></ul><ul><ul><li>Other </li></ul></ul>
  12. 12. Management Team <ul><li>Identify management team members to notify in the event of disaster, including 24-hour contact information. </li></ul><ul><ul><li>Managers </li></ul></ul><ul><ul><li>Engineering </li></ul></ul><ul><ul><li>Security </li></ul></ul><ul><ul><li>Maintenance </li></ul></ul><ul><ul><li>Other </li></ul></ul>
  13. 13. Service Providers <ul><li>Identify important service providers. </li></ul><ul><ul><li>General Contractor </li></ul></ul><ul><ul><li>Sprinkler Service </li></ul></ul><ul><ul><li>HVAC Contractor </li></ul></ul><ul><ul><li>Computer Maintenance </li></ul></ul><ul><ul><li>Elevator Maintenance </li></ul></ul><ul><ul><li>Plumber </li></ul></ul><ul><ul><li>Electrical Contractor </li></ul></ul><ul><ul><li>Glass Company </li></ul></ul><ul><ul><li>Other </li></ul></ul>
  14. 14. Primary Building Statistics <ul><li>Year constructed </li></ul><ul><li>Year of last renovation </li></ul><ul><li>Blueprint location </li></ul><ul><li>Building Specs </li></ul><ul><ul><li>Number of floors </li></ul></ul><ul><ul><li>Square footage per floor </li></ul></ul><ul><ul><li>Total square footage </li></ul></ul>
  15. 15. Primary Building Statistics <ul><li>Elevator </li></ul><ul><ul><li>Number </li></ul></ul><ul><ul><li>Service </li></ul></ul><ul><ul><li>Emergency back-up power </li></ul></ul><ul><li>Stairwell </li></ul><ul><ul><li>Number </li></ul></ul><ul><ul><li>Alarmed/Self-locking </li></ul></ul><ul><ul><li>Emergency lighting </li></ul></ul><ul><ul><li>Vented </li></ul></ul><ul><ul><li>Inside/Outside of building </li></ul></ul>
  16. 16. Primary Building Statistics <ul><li>Entrances </li></ul><ul><ul><li>Number </li></ul></ul><ul><ul><li>Loading docks/size </li></ul></ul><ul><ul><li>Overhead doors/size </li></ul></ul><ul><ul><li>Walk through doors </li></ul></ul><ul><li>Building Usage </li></ul><ul><li>Standard Operation Hours </li></ul><ul><li>Type of Heating/Cooling System </li></ul><ul><li>Hot Water Heaters </li></ul>
  17. 17. Primary Building Statistics <ul><li>Plumbing Information </li></ul><ul><ul><li>Restrooms per floor </li></ul></ul><ul><ul><li>Drinking fountains </li></ul></ul><ul><ul><li>Water closets </li></ul></ul><ul><ul><li>Water main shut off location </li></ul></ul><ul><ul><li>If chained, key location </li></ul></ul><ul><ul><li>Water/Sewer: public or on-site </li></ul></ul><ul><li>Fire Protection System Information </li></ul><ul><ul><li>Halon </li></ul></ul><ul><ul><li>Sprinkler System </li></ul></ul><ul><ul><li>Extinguishers/locations </li></ul></ul><ul><ul><li>Other </li></ul></ul>
  18. 18. Primary Building Statistics <ul><li>Hazardous Materials Information </li></ul><ul><ul><li>Type </li></ul></ul><ul><ul><li>Location </li></ul></ul><ul><ul><li>Registered with proper authorities? </li></ul></ul><ul><ul><li>Specifics </li></ul></ul><ul><li>Electrical </li></ul><ul><ul><li>Distribution location </li></ul></ul><ul><ul><li>Building/per floor service capacity </li></ul></ul><ul><ul><li>Breaker panel location </li></ul></ul><ul><ul><li>Number of 20 AMP circuits per floor </li></ul></ul><ul><ul><li>Number of 15 AMP circuits per floor </li></ul></ul>
  19. 19. Primary Building Statistics <ul><li>Emergency Lighting </li></ul><ul><ul><li>Type </li></ul></ul><ul><ul><li>Longevity </li></ul></ul><ul><li>Building Construction Type </li></ul><ul><ul><li>Type of frame </li></ul></ul><ul><ul><li>Roof </li></ul></ul><ul><ul><li>Walls </li></ul></ul><ul><ul><li>Floors </li></ul></ul><ul><li>Any Special Floors/Walls </li></ul><ul><ul><li>Raised floors </li></ul></ul><ul><ul><li>Drop ceilings </li></ul></ul><ul><ul><li>Other </li></ul></ul>
  20. 20. Priority and Security Areas <ul><li>List in priority order those areas most crucial to facility operations. </li></ul><ul><li>List all tenants that have security systems or secured rooms. </li></ul><ul><li>List all those who have access to secure areas if not on premises. </li></ul>
  21. 21. Grounds <ul><li>Building/Grounds Misc. </li></ul><ul><li>Parking Lot Drainage </li></ul><ul><li>Out Buildings </li></ul><ul><ul><li>Electrical </li></ul></ul><ul><ul><li>Pump Station </li></ul></ul><ul><ul><li>Storage </li></ul></ul><ul><ul><li>Mechanical </li></ul></ul><ul><ul><li>Guard house </li></ul></ul><ul><ul><li>Other </li></ul></ul>
  22. 22. Furniture and Fixtures <ul><li>Do you have a contents inventory for the facility? If so, attach to ERP and store a copy in a fire proof location. </li></ul><ul><li>Special or custom-built furniture or fixtures? </li></ul><ul><li>Lighting systems </li></ul><ul><li>Window coverings </li></ul>
  23. 23. Electronics/Audio Visual <ul><li>Attach copy of computer/electronics hardware/software list to ERP. </li></ul><ul><li>Attach copy of back-up policy, location, etc…to ERP. </li></ul><ul><li>Electronic Data Processing (EDP) equipment leased or maintenance contract in place? List contact information. </li></ul>
  24. 24. Electronics/Audio Visual <ul><li>In the event the system is rendered inoperable for a period of time, has an alternative plan of action been determined? </li></ul><ul><li>Any special or additional insurance coverage for EDP or communication equipment? If yes, list contact information. </li></ul>
  25. 25. Machinery and Equipment <ul><li>Attach a copy of machinery and equipment report to the ERP. </li></ul><ul><li>List contact information for contractors responsible for providing machinery and equipment maintenance. </li></ul>
  26. 26. Valuable Documents/Records <ul><li>Is there a priority selection list of vital records, books and documents? Is so, attach to the ERP. </li></ul><ul><li>Identify those responsible for starting the four phases of book and document restoration. </li></ul><ul><ul><li>Damage Assessment </li></ul></ul><ul><ul><li>Stabilization </li></ul></ul><ul><ul><li>Restoration </li></ul></ul><ul><ul><li>Relocation </li></ul></ul>
  27. 27. Valuable Documents/Records <ul><li>Is there any special equipment used to store valuable information? If so, are there provisions for protecting this equipment? </li></ul><ul><li>Are confidential (restricted access) files and documents marked and prioritized for emergency removal? </li></ul>
  28. 28. Valuable Contents <ul><li>Are antiques/artwork present? </li></ul><ul><li>Identify person responsible for these items? </li></ul><ul><li>Are valuables insured against disaster, as well as theft? </li></ul><ul><li>Prepare a detailed list indicating item, location, value, and insurer. </li></ul>
  29. 29. Completing the ERP Process <ul><li>Note any other information that might be needed in an emergency. </li></ul><ul><li>Make copies of your ERP and provide to the appropriate personnel. Keep records of who has access. </li></ul><ul><li>Review the ERP periodically and update as necessary. </li></ul><ul><li>Store a copy in a safe location. </li></ul>
  30. 30. For More ERP Information of KALAMAZOO & CALHOUN COUNTIES Contact: Phone: (800) 378-3939 Email: jhammer@servprokzoo.com
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×