Position Title: Credit Officer
Business Group: Credit and Services
Position No. 76024072 & 76024073
Reports to: Senior Credit Officer
Purpose and Key Challenges
Corporate Services provides SunWater with essential support services and promotes leading
business practices in Finance, Human Resource Management, ICT, Legal and Procurement
The Finance Group provides financial management of SunWater operations. It ensures the
integrity of SunWater through continual monitoring of corporate finance, information and
reporting systems and data.
The purpose of the Credit Officer position is to assist with the effective management of the
credit and commercial invoicing functions for SunWater. This role provides support to the
Senior Credit Officer, Credit & Services Manager, business managers, and related staff.
Key challenges include:
•Preparing invoices for commercial contracts’ customers
•Assisting the Senior Credit Officer to manage the on-line credit assessment system and in-
house legal response to minimise the potential for bad debt losses.
•Coordinating and following up with customers for the collection of outstanding accounts.
•Tracking and reporting on debtors, including making recommendations to the Senior Credit
Officer on referral of debtors to external lawyers for advice and further action
•Minimising SunWater’s credit risk exposure by timely collection of outstanding debtors,
providing appropriate reports, analysis and advice in accordance with industry best practice
for credit issues.
•Assisting in developing and maintaining key stakeholder relationships, including legal,
commercial entities and SunWater managers, to ensure collections are maximised and
compliant with policy and procedures
Financial and Human Resource Management Accountabilities
SunWater Key Result Major Outcomes
Corporate Responsibility Contribute to the achievement of SunWater’s ‘no harm’ safety
objective for the workplace and clients
The accountabilities of the role are undertaken in line with
SunWater’s Code of Conduct, business performance systems,
policies and procedures and Workplace Health and Safety
standards and guidelines
Organisational SunWater’s exposure to credit risk is minimised through
Effectiveness expert advice and timely pursuance of delinquent debtors in
accordance with industry best practice for credit management.
Ensure Senior Credit Officer accurately briefed for recovery of
Monthly reports are prepared and presented to management
on debtors and counter party credit risk issues.
Assistance is given for the efficient and effective development
and maintenance of policies, standards and procedures in
relation to credit management.
Participate as a positive proactive member of the team, and
maintain good working relationships.
Participate effectively in SunWater’s Achievement
Development System (ADS) to review work performance, and
identify training and development needs.
Attend and successfully complete training courses, as
required, in order to effectively undertake current activities,
and to develop further skills.
Provide training and assistance to other staff within the
relevant area of expertise as required.
All non compliance, client feedback, hazards, risks and
incidents are reported in a timely manner according to
Maintain the security of commercial-in-confidence material
and intellectual knowledge relating to SunWater business, and
the maintenance of personnel and client information in
accordance with privacy principles.
Provide fair, courteous, attentive service at all times and
referral to water supply customers as required.
Communicate with customers and clients in a professional and
Perform the requirements of the role in an accurate, cost
effective timely manner with measures taken to minimise
the impact on the environment.
External Stakeholder Professional and effective working relationships with internal
Relations and external clients and customers are achieved.
High quality, responsive, timely and efficient customer service
Class ‘C’ manual and automatic driver’s licence
Knowledge, Skills and Abilities
• Sound knowledge and commercial experience in all aspects of credit management,
including the ability to proactively identify and manage credit exposure risks
• Sound knowledge of relevant regulatory requirements and the ability to apply this
knowledge to the development of effective business processes
• Demonstrated ability to work autonomously and/or as part of a small team, and achieve
outcomes within negotiated timeframes
• Highly developed interpersonal, consultation, communication and influencing skills, and
the ability to negotiate successful commercial outcomes for SunWater
• Demonstrated experience in the application of financial management information
systems and other Microsoft software programs (eg Excel)
Membership of the Australian Institute of Credit Management
• The SunWater Enterprise Agreement 2009-2012 covers salary and entitlements of the
• The successful applicant may be placed on a six (6) month probation period, and may be
required to undertake additional training programs to enhance individual skills.
• Normal hours of duty are 72.5 hours per fortnight.
• The position may require the successful applicant to travel and stay away from home
base overnight and for longer periods
SunWater is an equal opportunity employer.
Further information about SunWater can be obtained from the website at
The contact for enquiries regarding this position is John Thornton on telephone
(07) 3120 0008.
Applications for this position should be marked “Private and Confidential” and be mailed to:
PO Box 15536
CITY EAST QLD 4002
or email your application to:
Closing Date: COB Monday 19th April 2010
Vacancy Reference Number: 10-031
Applications will be retained for a period of six months and then destroyed unless otherwise
Revised by: John Thornton Credit & Services Manager & Colin Nicolson Manager Finance
Date: 23 March 2010
Approved by: Geoff White, General Manager Corporate
Work Unit Structure
Manager 76005083 Manager
Financial Credit and Business
Accounting Services Manager Accounting
76001692 76001691 76001713 76012941
Financial 76021114 Senior Credit Business Business
Accountant Brisbane Officer Accountant Accountant
76003197 Bundaberg -
76007891 71591352 Vacant Vacant Business
Administrator Administrator Business Services
Receptionist Receptionist Credit Officer Credit Officer Accountant
(Finance) (Finance) Manager
76002424 76015090 76022800 Administrator Biloela - Business
Administrator Administrator Administrator (Business) Services Manager
(Finance) (Finance) (Services)