View stunning SlideShares in full-screen with the new iOS app!Introducing SlideShare for AndroidExplore all your favorite topics in the SlideShare appGet the SlideShare app to Save for Later — even offline
View stunning SlideShares in full-screen with the new Android app!View stunning SlideShares in full-screen with the new iOS app!
Citizen/Client Satisfaction A situation that seemed simple and became complicated when you asked for something or service that you really expected. A situation that seemed like it was going to be a mess was handled by a competent, interested person and you were impressed.
Citizen/Client Satisfaction Citizen an inhabitant of a city, town, state or country, and as one, is entitled to its privileges or franchises (services and operations)
Citizen/Client Satisfaction Client A person or group who receives or uses the services or products of person or an organization.
Citizen/Client Satisfaction Creating opportunities to drive high levels of Citizen satisfaction is NOT just for the person who interacts with the citizen. It is the responsibility of the whole organization.