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Community based harversting for USDL

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Second Meeting of the IFIP Working Group 12.7 on Social Networking Semantics and Collective Intelligence / VU University, Amsterdam / 26th April 2012

Second Meeting of the IFIP Working Group 12.7 on Social Networking Semantics and Collective Intelligence / VU University, Amsterdam / 26th April 2012

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  • 1. Community-based knowledge harvesting Linked-USDL standardization WG 12.7 - Social Networking Semantics and Collective Intelligence Jorge Cardoso/University of Coimbra jcardoso@dei.uc.pt 26-27 April 2012
  • 2. USDL• Unified Service Description Language• Master data model for services• Describe various types of services – professional to electronic services• Holistic – business aspects such as ownership and provisioning, pricing and legal aspects, in addition to technical aspects.2012 Linked-USDL Standardization 2
  • 3. Schema2012 Linked-USDL Standardization 3
  • 4. Main schema2012 Linked-USDL Standardization 4
  • 5. The Service class Service Attributes A Universally Unique Identifier (UUID) that identifies uniquely a service with a serviceKey worldwide spectrum. The identifier allows to reference services unambiguously. serviceType The type of service being represented. A service can be of type serviceName The name of the service. serviceVersion The version number of a service. language The language selected to express the various elements of this class (ISO 639-1). Relations business A Service has 0 or 1 Business perspective. operational A Service has 0 or 1 Operational perspective. technical A Service has 0 or 1 Technical perspective. udescription A Service has 0 or 1 UDescription. Examples <service> <serviceKey> C0E6D5A8-C446-4f01-99DA-70E212685A40 </serviceKey> <serviceType>Individual</serviceType> <serviceName> EcoCalculator </serviceName> <serviceVersion> v.43.5.637 </serviceVersion> <language> EN </language> <udescription>…</udescription> <business> … </business> <operational> … </operational> <technical> … </technical> </service> Version 2 of USDL2012 Linked-USDL Standardization 5
  • 6. Certification Certification Attributes certificationType The type of the certification. For example, ISO, SAP, Microsoft or Adobe. The name of the certification. For example, SAP master, SAP professional certificationName or SAP associate. Another example is the certifications technology series, professional series, master series and architect series from Microsoft. Relations certifications A Marketing subperspective has zero or more Certification. udescription A Certification has 0 or 1 UDescription. Examples … <certifications> <certification> <certificationType> ISO </certificationType> <certificationName> ISO 9000 </certificationName> <udescription> <name> ISO 9000 </name> <description> The service has certification ISO9000.</description> <keywords> ISO, norm, certification, regulation </keywords> <concept> http://www.iso.org/iso/home.htm </concept> <language> EN </language> </udescription> </certification> </certifications> … Version 2 of USDL2012 Linked-USDL Standardization 6
  • 7. Operations Operation Attributes operationName The name of an operation. Relations operationNature An Operation has 0 or 1 OperationNature. operationInterfaces An Operation has 0 or 1 OperationInterfaces. operations An Operations has 1 or more Operation. udescription An Operation has 0 or 1 UDescription. Examples … <operations> <operation> <operationName> submitEcoRequest </operationName> <operationNature>…</operationNature> <operationInterfaces>…</operationInterfaces> <udescription> … </udescription> </operation> <operation> <operationName> cancelEcoRequest </operationName> <operationNature>…</operationNature> <operationInterfaces>…</operationInterfaces> <udescription> … </udescription> </operation> </operations> … Version 2 of USDL2012 Linked-USDL Standardization 7
  • 8. WSDL vs USDL Made for c omputers (S O A) Made for people (IoS ) Addres s P rovider P rotocols P ort C ons umer Addres s T ec hnic al Arguments B undling P orts D ata type Marketing us ines s B T ec hnic al … WS DL L egal US DL … … O perational O perations F unctionality R es ources …2012 Linked-USDL Standardization 8
  • 9. Driving forces2012 Linked-USDL Standardization 9
  • 10. USDL www.internet-of-services.com2012 Linked-USDL Standardization 10
  • 11. Standardization• W3C Standards – HTML, Ajax, HTTP, XML, WSDL, etc – http://www.w3.org/• OMG Standards – BPMN, UML, CORBA, XMI – http://www.omg.org/• OASIS Standards – ebXML – www.oasis-open.org/2012 Linked-USDL Standardization 11
  • 12. USDL Today!• W3C Incubator Group – http://www.w3.org/2005/Incubator/usdl/• Completed (late 2011)!2012 Linked-USDL Standardization 12
  • 13. Dissemination http://www.internet-of-services.com2012 Linked-USDL Standardization 13
  • 14. Scenarios and USDL Tool Chain2012 Linked-USDL Standardization 14
  • 15. Use cases (FI-PPP) Rely on USDL for service descriptionshttp://www.fi-ware.eu/2012 Linked-USDL Standardization 15
  • 16. Linked USDL2012 Linked-USDL Standardization 16
  • 17. ITIL Alignment• ITIL Service Design – Service Portfolio • Service Pipeline • Service Catalogue • Retired Services2012 Linked-USDL Standardization 17
  • 18. TM Forum• Founded 1988 – 380 members in 38 countries• Service providers, software and hardware suppliers, systems integrators• SID: Shared Information/Data Model – Unified reference data model – Single number of terms of business objects – Basic business processes – Connections and relations between objects2012 Linked-USDL Standardization 18
  • 19. TOSCA• Topology and Orchestration Specification for Cloud Applications• Deliver on the ability to move workloads between public and private infrastructure in a transparent way2012 Linked-USDL Standardization 19
  • 20. Portugal Telecom Service Delivery Broker2012 Linked-USDL Standardization 20
  • 21. Portugal Telecom Service Delivery Broker2012 Linked-USDL Standardization 21
  • 22. Use case and prototype
  • 23. Home My Transactions 2 Items of value € 509,-- SEARCH RESULTS: SOLUTION Navigation CONTENT – > Financial Mngt. Customer Relationship Mngt. BROWSING SERVICES – Human Resource Management – Supply Chain Management – Project Management – Supplier Relationship Management The following options are available to enhance your SAPO-based applications solutions. – Executive Management Support STANDARD CONTENT PROVIDED BY SAPO Show Product Type Price Print Forms Reports Sales Order Acknowledgement Print Form 299,-- € DETAILS UI You will need one Base User for each employee using core functionality. Complementary Content Services Sales Order Rescheduling Notice (Retail) Print Form 210,-- € DETAILS OPEN DOCUMENTS Timeline notification on any schedule changes for your sales orders. ------------------------------- Quotation SAPO Today Sales Order Rescheduling Notice (Manufacturer) Print Form 299,-- € DETAILS Quotation CB.Net 10.Oct Timeline notification on any schedule changes for your sales orders. Competitive Model Report 299,-- € DETAILS Shopping Basket (2) This report is a one page dashboard that compares two companies based on 4 areas ------------------------------- Sales OrdOrder er Ackn. 299,--€ Sales Resch. 210.--€ …sell… Featured Products 1)Oursourced Payroll by ADP 2)Sales Order Acknowledgement 3)Export Orders to Brazil GOTO OVERVIEWJorge Cardoso, GSI/CISUC & DEI/UC, 2011
  • 24. Home My Transactions Transactions in Progress 509,-- 2 Items of value € SERVICE DETAILS Navigation SMS BROADCAST – Financial Mngt. > Customer Relationship Mngt. Sales Order Acknowledgement supports business development from the – Human Resource Management qualification of an opportunity to quotation generation. – Supply Chain Management – Project Management Provided by: SAPO – Supplier Relationship Management Type: Digital – Executive Management Support Languages: English, Portuguese Show Business Area: Customer Relationship Management Price: € 299,-- Print Forms Reports ADD TO BASKET UI Complementary Content Services Preview Overview Specification Pricing OPEN DOCUMENTS ------------------------------- Quotation SAP Today Sales Order Acknowledgement supports business development from the qualification of an opportunity Quotation CB.Net 10.Okt to quote generation, allowing sales professional and management to organize and control the sales process, and analyze the success of their sales strategy. Sales professionals have a full view of each prospective sale, gaining critical insights into the business life cycle of a customer. This enables them to Shopping Basket (2) focus on and close the most promising deals and, in doing so, maximize revenues. In their work centers, ------------------------------- sales professionals can enter and track relevant activities and information, for example, customer and Sales Order Acknowledgement prospect history, tasks, activities, pipeline details, opportunity value, closing date, and overall success, for 299,--€ each customer and prospect. The Sales Assistant tool in Opportunity Management helps users manage their tasks and appointments. Sales Order Rescheduling Featured Products 210.--€ GOTO OVERVIEW …sell… 1)Oursourced Payroll by ADP 2)Sales Order Acknowledgement 3)Export Orders to BrazilJorge Cardoso, GSI/CISUC & DEI/UC, 2011
  • 25. Home My Transactions Transactions in Progress 509,-- 2 Items of value € YOUR ORDER Navigation – Financial Mngt. > Customer Relationship Mngt. – Human Resource Management – Supply Chain Management Your Reference (optional): – Project Management – Supplier Relationship Management Add comment (optional): – Executive Management Support Show Print Forms Reports SHOPPING BASKET UI Complementary Content Services Item Description Type Product-ID Total Price 00001 Sales Order Acknowledgement Print Form SC00017665 299,00 € OPEN DOCUMENTS ------------------------------- 00002 Sales Order Rescheduling Notice (Retail) Print Form SC00013225 210,00 € Quotation SAP Today Quotation CB.Net 10.Okt Total Price 509,00 € VAT 72,27 € Shopping Basket (2) Total Net Price 427,73 € ------------------------------- Sales Order Acknowledgement …sell… SUBMIT ORDER CANCEL Sales Order Rescheduling Featured Products 210.--€ 299,--€ I accept the the terms of the License Agreement 1)Oursourced Payroll by ADP 2)Sales Order Acknowledgement 3)Export Orders to BrazilJorge Cardoso, GSI/CISUC & DEI/UC, 2011
  • 26. One step ahead…. Complex value-added services 1. Bundling 2. Composition 3. Employee, front-office, back-office, customer 4. Model-view-controler 5. One click deployment …advanced design… 6. Business processesJorge Cardoso, GSI/CISUC & DEI/UC, 2011
  • 27. Navigation – Financial Mngt. > Customer Relationship Mngt. – Human Resource Management – Supply Chain Management – Project Management – Supplier Relationship Management – Executive Management Support Show Print Forms Reports UI Complementary Content Services OPEN DOCUMENTS ------------------------------- Quotation SAP Today Quotation CB.Net 10.Okt Shopping Basket (2) ------------------------------- Total Price 509,00 € Sales Order Acknowledgement 299,--€ VAT 72,27 € Sales Order Rescheduling Total Net Price 427,73 € Featured Products 210.--€ 1)Oursourced Payroll by ADP 2)Sales Order Acknowledgement 3)Export Orders to Brazil …advanced design… SUBMIT ORDER CANCEL Comprehensive, mode-based service designJorge Cardoso, GSI/CISUC & DEI/UC, 2011
  • 28. Current SAP editorJorge Cardoso, GSI/CISUC & DEI/UC, 2011