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There are numerous articles out there on communication and how to communicate effectively – whether that’s you, or your products and services. What I’m going to do here is give you a whistle-stop tour of some theories and guiding principles behind what factors influence communication. If you know what to look for, then you can start to understand how you can respond better. The idea being that good communication means knowing when, where, and how to play good-natured ‘games’.