Paperless Service Management
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Paperless Service Management

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Jonas Construction paperless service management software for construction features rich and highly configurable applications allowing you to implement a system to match your business processes rather ...

Jonas Construction paperless service management software for construction features rich and highly configurable applications allowing you to implement a system to match your business processes rather than matching your processes to a system.

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Paperless Service Management Paperless Service Management Presentation Transcript

  • The following story is a perfect example of how Jonas Software’s award-winning Paperless Service Management software solution works to help make your business more efficient and give your company a competitive advantage.
  • Customer's heating system is broken and the office is too hot. Customer needs to request a service call.
  • The clients then simply logs into a website and uses Jonas eService to place a service call.
  • The clients then simply logs into a website and uses Jonas eService to place a service call.
  • Once the request is submitted a confirmation is sent to the customer.
  • Once the request is submitted a confirmation is sent to the customer.
  • The customers request for service is automatically received and displayed on your dispatch board.
  • All work order details can be easily edited by the dispatcher.
  • The dispatcher assigns the call to a technician.
  • The work order ticket is now sent to the technician’s mobile device.
  • The work order ticket is now sent to the technician’s mobile device.
  • Technician arrives onsite...
  • ...and changes the status of the ticket to arrived onsite.
  • From the field the technician has access to site, equipment and customer history.
  • From the mobile device your technician can:
  • Create purchase orders.
  • Charge parts from inventory.
  • Charge their time and travel time.
  • Charge equipment.
  • Capture the customers signature.
  • The ticket is sent back to the office showing that the work order has been completed.
  • The dispatcher can review ticket and invoice customer immediately.
  • The customer logs into eService to review:
  • Outstanding invoices.
  • Work order history details.
  • Equipment and it’s history.
  • Customer is satisfied with the service, and the air conditioner has been fixed.
  • For more information on Jonas Construction and Service Management Software please speak to a sales rep or visit www.jonas-construction.com .