Biggest challenges for
talent managers in the
telecom / ICT sector
Jon Ingham

Introduction: Jon Ingham
• Researcher, writer, speaker, consultant in strategic
people management and development
• Global focus including Middle East (UAE)
• Experience as a Director of HR and Development
• Author of ‘Strategic Human Capital Management:
Creating Value through People’
• Blogger at Strategic-HCM (http://strategic-
hcm.blogspot.com)
• Telecom / ICT experience: BT Global Services, Etisalat
Academy

Telecom / ICT sector
• Traditionally makes a high investment in talent
management, particularly in: motivate, develop,
connect, enable
Source: Human Capital Institute
http://strategic-hcm.blogspot.com/2008/08/hci-ibm-integrated-talent-management.html

Telecom / ICT sector
• Changing demands Open Internet
Platforms
• Skills shortages
• More difficult economic Integrated Communications
environment
Telephone services
“We’re now in the ultimate paradox of companies having
to tell some of their workers to go while convincing others
to stay, and also having to figure out how to attract others
to come on board, which makes it very dicey.”
Source: Stepstone / The Economist Intelligence Unit, Cold War for Talent
http://strategic-hcm.blogspot.com/2009/03/cold-war-for-talent.html

Cold War for Talent
• Recruitment much more focused on top levels, key skills
• Development of existing talent with these key skills even
more important
• Greater need to differentiate high performers & potential
“Even if there are lay-offs in some companies, there will
always be a market for those high-potential people.
Everyone wants to try to get those top people, because
they are the ones driving business success.”
Source: Stepstone / The Economist Intelligence Unit, Cold War for Talent
http://strategic-hcm.blogspot.com/2009/03/cold-war-for-talent.html

Challenge #1: Who is talent?
Key people Key roles Pivotal talent

Challenge #2: Unpredictability
?

Challenge #3: Developing potential
Informal / e- / Traditional
social learning training
On-the-job /
coaching

Challenge #4: Maintaining
commitment

For more information:
Jon Ingham
Strategic Dynamics
http://www.strategic-hcm.com
http://strategic-hcm.blogspot.com
http://blog.social-advantage.com
http://www.blogtalkradio.com/talkinghr
http://www.linkedin.com/in/joningham
http://www.twitter.com/joningham
+44 7904 185 134
jon.ingham@strategic-hcm.com