Biggest challenges for
talent managers in the
 telecom / ICT sector
       Jon Ingham
Introduction: Jon Ingham

• Researcher, writer, speaker, consultant in strategic
  people management and development
• Glo...
Telecom / ICT sector
• Traditionally makes a high investment in talent
  management, particularly in: motivate, develop,
 ...
Telecom / ICT sector

• Changing demands                                                         Open Internet
           ...
Cold War for Talent

• Recruitment much more focused on top levels, key skills
• Development of existing talent with these...
Challenge #1: Who is talent?




Key people   Key roles   Pivotal talent
Challenge #2: Unpredictability




                ?
Challenge #3: Developing potential


     Informal / e- /        Traditional
     social learning        training




    ...
Challenge #4: Maintaining
commitment
For more information:

Jon Ingham
Strategic Dynamics

http://www.strategic-hcm.com
http://strategic-hcm.blogspot.com
http:...
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Talent management challenges

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Presentation given at ITU conference in Cairo, November 2009

Published in: Business, Education
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Talent management challenges

  1. 1. Biggest challenges for talent managers in the telecom / ICT sector Jon Ingham
  2. 2. Introduction: Jon Ingham • Researcher, writer, speaker, consultant in strategic people management and development • Global focus including Middle East (UAE) • Experience as a Director of HR and Development • Author of ‘Strategic Human Capital Management: Creating Value through People’ • Blogger at Strategic-HCM (http://strategic- hcm.blogspot.com) • Telecom / ICT experience: BT Global Services, Etisalat Academy
  3. 3. Telecom / ICT sector • Traditionally makes a high investment in talent management, particularly in: motivate, develop, connect, enable Source: Human Capital Institute http://strategic-hcm.blogspot.com/2008/08/hci-ibm-integrated-talent-management.html
  4. 4. Telecom / ICT sector • Changing demands Open Internet Platforms • Skills shortages • More difficult economic Integrated Communications environment Telephone services “We’re now in the ultimate paradox of companies having to tell some of their workers to go while convincing others to stay, and also having to figure out how to attract others to come on board, which makes it very dicey.” Source: Stepstone / The Economist Intelligence Unit, Cold War for Talent http://strategic-hcm.blogspot.com/2009/03/cold-war-for-talent.html
  5. 5. Cold War for Talent • Recruitment much more focused on top levels, key skills • Development of existing talent with these key skills even more important • Greater need to differentiate high performers & potential “Even if there are lay-offs in some companies, there will always be a market for those high-potential people. Everyone wants to try to get those top people, because they are the ones driving business success.” Source: Stepstone / The Economist Intelligence Unit, Cold War for Talent http://strategic-hcm.blogspot.com/2009/03/cold-war-for-talent.html
  6. 6. Challenge #1: Who is talent? Key people Key roles Pivotal talent
  7. 7. Challenge #2: Unpredictability ?
  8. 8. Challenge #3: Developing potential Informal / e- / Traditional social learning training On-the-job / coaching
  9. 9. Challenge #4: Maintaining commitment
  10. 10. For more information: Jon Ingham Strategic Dynamics http://www.strategic-hcm.com http://strategic-hcm.blogspot.com http://blog.social-advantage.com http://www.blogtalkradio.com/talkinghr http://www.linkedin.com/in/joningham http://www.twitter.com/joningham +44 7904 185 134 jon.ingham@strategic-hcm.com
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