The Inevitability of a Mobile Workplace

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Exploring workplace innovations and the benefits that are created when you embrace the use of mobile devices in the enterprise

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The Inevitability of a Mobile Workplace

  1. 1. The Inevitability of a Mobile Workplace Stories of collaboration and innovation Sharon Richardson Joining Dots @joiningdots www.joiningdots.com
  2. 2. ReadMe.First This presentation was delivered at the Ovum Industry Congress i n May 2014 and Ovum’s Mobile First event in June 2014 The session explored how mobile devices are enabling new types of interaction that are fundamentally different to the desktop era. And what that might mean for the future of work This version has been reformatted for Slideshare which means animations used to assist visually are unfortunately lost. Some notes have been added to provide a bit of context from the talk © Copyright 2014 Joining Dots Ltd. All rights reserved Notes look like this
  3. 3. How Disruptive? Mainframe vs PC PC vs Mobile
  4. 4. How Disruptive? Mainframe vs PC PC vs Mobile The transition from mainframes to PCs dramatically reduced the cost of computing and enabled smaller organisations to compete digitally. But organisations of all sizes share similar traits This time, it is the organisation structure being challenged. The rise of networked individuals able to go beyond traditional boundaries
  5. 5. Mobile Economic Time People are creating an additional 30 days per year for doing ‘stuff’ online – CA Technologies
  6. 6. Increasing Availability Mobile notifications enable you to react and adapt to unplanned situations 06 . . 09 . . 12 . . 15 . . 18 = unaware of need to act
  7. 7. Increasing Availability Mobile notifications enable you to react and adapt to unplanned situations 06 . . 09 . . 12 . . 15 . . 18 = unaware of need to act Laptops are for completing scheduled tasks. Mobile devices make you more accessible to respond when the unexpected happens Laptops on trains are for work you are behind schedule on. Mobile devices alert you about an incident without needing to be booted up first
  8. 8. Flattening Hierarchies You can’t speed up decisions if you always need permission to act Standard Decision Processes Flexible Decision Guidelines But mobile is only effective within a supportive hierarchy. That includes having permission to fail if you want people to solve problems
  9. 9. Learning by Doing There’s only so much you learn by reading what others have to say on a subject
  10. 10. Simplicity trumps Features 4 mins 5 days 2 wks 3 mths 5 mths Source: Given Tablets, Ethiopian Children Teach Themselves http://www.technologyreview.com/news/506466/given-tablets-but-no-teachers-ethiopian-children-teach-themselves/ Children in a remote village untouched by technology given a box of digital tablets with no instructions
  11. 11. Simplicity trumps Features 4 mins 5 days 2 wks 3 mths 5 mths Source: Given Tablets, Ethiopian Children Teach Themselves http://www.technologyreview.com/news/506466/given-tablets-but-no-teachers-ethiopian-children-teach-themselves/ Took 4 minutes to unpack and power on. Within 5 days, averaging 47 apps per day. Within 2 weeks, singing ‘ABC” songs. Within 3 months writing a language they had never seen before. In 5 months, hacked the settings to activate the camera. All achieved without any training or instructions. Learning by doing
  12. 12. Simplicity trumps Features 4 mins 5 days 2 wks 3 mths 5 mths Source: Given Tablets, Ethiopian Children Teach Themselves http://www.technologyreview.com/news/506466/given-tablets-but-no-teachers-ethiopian-children-teach-themselves/ Imagine if, instead of being given tablets, desks and chairs had been set-up with traditional PCs and keyboards?
  13. 13. Employment Shifts Source: What The Future of Work Looks Like - Fortune Magazine, May 2014 http://fortune.com/2014/05/29/what-the-future-of-work-looks-like/ 35% of US workers today are “contingent” - freelance, temporary, part-time, contractors 70% of US workers report that they are not engaged at work The next generation is expected to change careers at least 10 times before the age of 40 Simple solutions are easier to use and cost less to maintain. Workforce demographics suggest those are key benefits going forward…
  14. 14. "Internet of Things" The range of mobile devices is expanding, but the disruption remains the same: mobility and ability to act
  15. 15. Mobile in the Office Traditional open plan cubicles are about people staying at their desks as much as possible, completing routine tasks. No longer the reality Eli Lilly is one example of an organsation redesigning the workspace for more movement and interaction – project-based collaboration
  16. 16. Per Employee Before After Square footage 212 156 Furniture cost $9,100 $4,900 Hours lost to noise 32 22.8 Email volume ↓ 50% Time looking for meeting rooms ↓ 16% Overall satisfaction with workspace 34% 64% Mobile in the Office Source: Eli Lilly’s High-Performance Office Space, Harvard Business Review http://hbr.org/2011/09/high-performance-office-space/ar/1 Potential to both save costs and create better working environments. If technology is likely to automate more, conversations will matter more
  17. 17. The Rise of Virtual Assistants Respond Alert Predict But there is also the individual impact. Virtual assistance is smarter when we’re mobile …from answering our questions to notifying us about changes to predicting our decisions
  18. 18. The Future of Work Too often, the future of work appears bleak: the race against the machines that will automate everything
  19. 19. How Disruptive? Tablets aren’t the most powerful computing gadgets but they are the most convenient. Particularly for frequent intermittent use without need for a flat surface Tim Cook, CEO Apple We can easily do two things at the same time. But we can’t concentrate on two things at once Greg McKeown, Author
  20. 20. How Disruptive? Tablets aren’t the most powerful computing gadgets but they are the most convenient. Particularly for frequent intermittent use without need for a flat surface Tim Cook, CEO Apple We can easily do two things at the same time. But we can’t concentrate on two things at once Greg McKeown, Author The desktop era enabled multi-tasking. The mobile era is about prioritising. Things that can be done simultaneously are likely to be strong candidates for automation. The things that require concentration are what matters
  21. 21. New Organisations? Connected & Mobile with Virtual Assistance = Amplified Individuals The future of work is about amplified individuals. Connected and mobile
  22. 22. Further Reading • The Value in Mobile Economic Time http://www.joiningdots.com/blog/2014/05/the-value-in-mobile- economic-time/ • Bring your own… Everything! http://www.joiningdots.com/blog/2014/05/bring-your-own- everything/ • How Digital Trends are Compressing Processes http://www.joiningdots.com/blog/2013/01/digital-trends- compressing-processes/
  23. 23. The Inevitability of a Mobile Workplace Stories of collaboration and innovation Sharon Richardson Joining Dots @joiningdots www.joiningdots.com Thanks for viewing! Questions and feedback are always welcome. As are new clients!  Contact details can be found on the web site
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