Compressing     Processes How productivity is going    social and mobileSharon Richardson       @joiningdotsJoining Dots  ...
The following presentation was originally delivered atthe Ovum Analysts Business Process ManagementConference held in Lond...
Four Connected Trends
Four Connected Trends
Four Connected Trends
Four Connected Trends
Four Connected Trends
Four Connected Trends
“The only way to meet the unpredictablechallenges ahead of us is to match them with   unpredictable challenges of our own…...
“The only way to meet the unpredictablechallenges ahead of us is to match them with   unpredictable challenges of our own…...
“Need to Know”
“Need to Know”
“Need to Know”
“Need to Know”
“Need to Know”
“Need to Know”
Transparency of Data
Transparency of Data           =
Transparency of Data                         = “The „intelligence – decision – implementation‟cycle time can now be as sho...
"The biggest evolution in A/B testing     is how fast it has become”                      Brian Christian, Wired
"The biggest evolution in A/B testing     is how fast it has become”                      Brian Christian, Wired
Real-time Reactions
Real-time Reactions                It‟s…                 …fast
Real-time Reactions                It‟s…                 …fast
Real-time Reactions                                     It‟s…                                      …fast“The difference wi...
“Children, aged between 4 and 14, weregiven the tablets programmed in English, a    language they had never heard ”       ...
“Children, aged between 4 and 14, weregiven the tablets programmed in English, a    language they had never heard ”       ...
Self-organising
Self-organising 4mins
Self-organising 4       5mins    days
Self-organising 4       5      2mins    days   wks
Self-organising 4       5      2     3mins    days   wks   mths
Self-organising 4       5      2     3      5mins    days   wks   mths   mths
Self-organising 4       5      2     3      5mins    days   wks   mths   mths
“It‟s cool that our team is part of   making the car connected”         Zack Hicks, CIO North America, Toyota
“It‟s cool that our team is part of   making the car connected”         Zack Hicks, CIO North America, Toyota
Sensory Adjustments
Sensory Adjustments
Sensory Adjustments                  =
Sensory Adjustments                  =
Sensory Adjustments                  =
The Fifth Trend
The Fifth Trend
“Find one video game that is     not about learning”         Dr Keith Devlin, Stanford University
“Find one video game that is     not about learning”         Dr Keith Devlin, Stanford University
A Stake in the Outcome
A Stake in the Outcome
A Stake in the Outcome
A Stake in the Outcome
A Stake in the Outcome
A Stake in the Outcome
A Stake in the Outcome
A Stake in the Outcome
Five Connected TrendsRedefining productivityStandardised Routines     Personalised ProcessesRichness of information   Tran...
Redefining ProductivityRedefining productivityStandardised Routines     Personalised ProcessesRichness of information   Tr...
Redefining ProductivityRedefining productivityStandardised Routines     Personalised ProcessesRichness of information   Tr...
Redefining ProductivityRedefining productivityStandardised Routines     Personalised ProcessesRichness of information   Tr...
Redefining ProductivityRedefining productivityStandardised Routines     Personalised ProcessesRichness of information   Tr...
Redefining ProductivityRedefining productivityStandardised Routines     Personalised ProcessesRichness of information   Tr...
Redefining ProductivityRedefining productivityStandardised Routines     Personalised ProcessesRichness of information   Tr...
Redefining ProductivityRedefining productivityStandardised Routines     Personalised ProcessesRichness of information   Tr...
Five Connected Trends Global social networks encouraging conversations, bypassing hierarchies Mobile updates speeding up d...
Disrupting „business as usual‟     Trust forms within social networks, increasing     distrust of jargon and official stat...
References The Wiki and the Blog by D. Calvin Andruss, CIA   http://papers.ssrn.com/sol3/papers.cfm?abstract_id=755904 G...
Images Twin Towers, New York by Sander   http://www.flickr.com/photos/42458391@N04/3915489241/ African village by Becky ...
Thanks               for watching!            Sharon Richardson            Joining DotsIf you would like to discuss this p...
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How Digital Trends Are Compressing Processes

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Keynote presentation delivered for the Ovum Analysts Business Process Management event in London, November 2012. Using case studies to demonstrate how emerging trends are connected and disrupting business as usual: social networks, mobile devices, big data and cloud computing. With gamification joining the party

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  • How Digital Trends Are Compressing Processes

    1. 1. Compressing Processes How productivity is going social and mobileSharon Richardson @joiningdotsJoining Dots www.joiningdots.com
    2. 2. The following presentation was originally delivered atthe Ovum Analysts Business Process ManagementConference held in London, November 2012It was a 20-minute keynote looking at the impact ofemerging trends on business processes, using real-world examples to demonstrate potentialThis is a modified version for Slideshare formattingwith notes added to (almost but not quite ) makeup for the lack of a presenter…Additional notes can be found in the blog post:http://www.joiningdots.com/blog/2013/01/digital-trends-compressing-processes/© Copyright 2012 Joining Dots Ltd. All rights reserved.
    3. 3. Four Connected Trends
    4. 4. Four Connected Trends
    5. 5. Four Connected Trends
    6. 6. Four Connected Trends
    7. 7. Four Connected Trends
    8. 8. Four Connected Trends
    9. 9. “The only way to meet the unpredictablechallenges ahead of us is to match them with unpredictable challenges of our own…” Source: The Wiki and the Blog, CIA, September 2005
    10. 10. “The only way to meet the unpredictablechallenges ahead of us is to match them with unpredictable challenges of our own…” Source: The Wiki and the Blog, CIA, September 2005
    11. 11. “Need to Know”
    12. 12. “Need to Know”
    13. 13. “Need to Know”
    14. 14. “Need to Know”
    15. 15. “Need to Know”
    16. 16. “Need to Know”
    17. 17. Transparency of Data
    18. 18. Transparency of Data =
    19. 19. Transparency of Data = “The „intelligence – decision – implementation‟cycle time can now be as short as 15 minutes…”
    20. 20. "The biggest evolution in A/B testing is how fast it has become” Brian Christian, Wired
    21. 21. "The biggest evolution in A/B testing is how fast it has become” Brian Christian, Wired
    22. 22. Real-time Reactions
    23. 23. Real-time Reactions It‟s… …fast
    24. 24. Real-time Reactions It‟s… …fast
    25. 25. Real-time Reactions It‟s… …fast“The difference with live testing is not just thatthere is no time to learn and apply lessons. Its that there are no clear lessons or rules.”
    26. 26. “Children, aged between 4 and 14, weregiven the tablets programmed in English, a language they had never heard ” Nicholas Negopronte, One Laptop Per Child (OLPC)
    27. 27. “Children, aged between 4 and 14, weregiven the tablets programmed in English, a language they had never heard ” Nicholas Negroponte, One Laptop Per Child (OLPC)
    28. 28. Self-organising
    29. 29. Self-organising 4mins
    30. 30. Self-organising 4 5mins days
    31. 31. Self-organising 4 5 2mins days wks
    32. 32. Self-organising 4 5 2 3mins days wks mths
    33. 33. Self-organising 4 5 2 3 5mins days wks mths mths
    34. 34. Self-organising 4 5 2 3 5mins days wks mths mths
    35. 35. “It‟s cool that our team is part of making the car connected” Zack Hicks, CIO North America, Toyota
    36. 36. “It‟s cool that our team is part of making the car connected” Zack Hicks, CIO North America, Toyota
    37. 37. Sensory Adjustments
    38. 38. Sensory Adjustments
    39. 39. Sensory Adjustments =
    40. 40. Sensory Adjustments =
    41. 41. Sensory Adjustments =
    42. 42. The Fifth Trend
    43. 43. The Fifth Trend
    44. 44. “Find one video game that is not about learning” Dr Keith Devlin, Stanford University
    45. 45. “Find one video game that is not about learning” Dr Keith Devlin, Stanford University
    46. 46. A Stake in the Outcome
    47. 47. A Stake in the Outcome
    48. 48. A Stake in the Outcome
    49. 49. A Stake in the Outcome
    50. 50. A Stake in the Outcome
    51. 51. A Stake in the Outcome
    52. 52. A Stake in the Outcome
    53. 53. A Stake in the Outcome
    54. 54. Five Connected TrendsRedefining productivityStandardised Routines Personalised ProcessesRichness of information Transparency of dataControlled decisions Real-time reactionsStructured hierarchy Self-organising networkNeed to know Stake in the outcomePredictable results Sensory adjustments
    55. 55. Redefining ProductivityRedefining productivityStandardised Routines Personalised ProcessesRichness of information Transparency of dataControlled decisions Real-time reactionsStructured hierarchy Self-organising networkNeed to know Stake in the outcomePredictable results Sensory adjustments
    56. 56. Redefining ProductivityRedefining productivityStandardised Routines Personalised ProcessesRichness of information Transparency of dataControlled decisions Real-time reactionsStructured hierarchy Self-organising networkNeed to know Stake in the outcomePredictable results Sensory adjustments
    57. 57. Redefining ProductivityRedefining productivityStandardised Routines Personalised ProcessesRichness of information Transparency of dataControlled decisions Real-time reactionsStructured hierarchy Self-organising networkNeed to know Stake in the outcomePredictable results Sensory adjustments
    58. 58. Redefining ProductivityRedefining productivityStandardised Routines Personalised ProcessesRichness of information Transparency of dataControlled decisions Real-time reactionsStructured hierarchy Self-organising networkNeed to know Stake in the outcomePredictable results Sensory adjustments
    59. 59. Redefining ProductivityRedefining productivityStandardised Routines Personalised ProcessesRichness of information Transparency of dataControlled decisions Real-time reactionsStructured hierarchy Self-organising networkNeed to know Stake in the outcomePredictable results Sensory adjustments
    60. 60. Redefining ProductivityRedefining productivityStandardised Routines Personalised ProcessesRichness of information Transparency of dataControlled decisions Real-time reactionsStructured hierarchy Self-organising networkNeed to know Stake in the outcomePredictable results Sensory adjustments
    61. 61. Redefining ProductivityRedefining productivityStandardised Routines Personalised ProcessesRichness of information Transparency of dataControlled decisions Real-time reactionsStructured hierarchy Self-organising networkNeed to know Stake in the outcomePredictable results Sensory adjustments
    62. 62. Five Connected Trends Global social networks encouraging conversations, bypassing hierarchies Mobile updates speeding up decisions and actions, bypassing procedures Volume and velocity of data updates enabling faster and new forms of analysis Internet connectivity and storage on a massive scale enabling all of the above… Games give permission to experiment, with instant feedback and learning by doing
    63. 63. Disrupting „business as usual‟ Trust forms within social networks, increasing distrust of jargon and official statements Being mobile means not waiting. Eliminates the ability (excuse) to delay responses Decisions are being made (and adjusted) based on feedback, not opinions Demographics break down – there really is no such thing as a family with 2.4 children… Games tap into human emotions that formal processes too often try to ignore
    64. 64. References The Wiki and the Blog by D. Calvin Andruss, CIA http://papers.ssrn.com/sol3/papers.cfm?abstract_id=755904 Given Tablets, Ethiopian Children Teach Themselves http://www.technologyreview.com/news/506466/given-tablets-but-no-teachers- ethiopian-children-teach-themselves/ The A|B Test: Inside the technology that‟s changing the rules of business http://www.wired.com/business/2012/04/ff_abtesting/ To understand how much the cloud will change the world, look at Toyota http://www.businessinsider.com/cloud-computing-toyota-motors-2012-11 You play World of Warcraft? You‟re hired! http://www.wired.com/wired/archive/14.04/learn.html
    65. 65. Images Twin Towers, New York by Sander http://www.flickr.com/photos/42458391@N04/3915489241/ African village by Becky McCray, One Laptop Per Child http://www.flickr.com/photos/bjmccray/2094115676/ Red Pill or Blue Pill? By Paul L. Dineen http://www.flickr.com/photos/pauldineen/2122384796/ Car, Mirror, Clouds by Stefano Meneghetti http://www.flickr.com/photos/meneghetti/1995380556/ Skyrim Travel by Braclo http://www.flickr.com/photos/braclo/6364448651/ Icons by Glyphicons www.glyphicons.com
    66. 66. Thanks for watching! Sharon Richardson Joining DotsIf you would like to discuss this presentation or find outmore, please contact me. Details at www.joiningdots.com

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