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Bring your own... Everything! The Rise of the Networked Individual

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What if enterprise-based productivity and communications tools were replaced with consumer-based online services? This talk explores the impact of the 'Bring your own device' (BYOD) trend in the …

What if enterprise-based productivity and communications tools were replaced with consumer-based online services? This talk explores the impact of the 'Bring your own device' (BYOD) trend in the workplace and asks what else might we start to bring? Bring your own profile, network, apps, data... everything?

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  • 1. “Bring Your Own… Everything!” The rise of the networked individual Sharon Richardson Joining Dots @joiningdots www.joiningdots.com
  • 2. ReadMe.First • This presentation was created for and delivered to the British Computer Society Internet Specialist Group in London on 12th May 2014 • It was designed as a „What if…?‟ presentation to explore possibilities. The slides were designed to frame ideas and encourage an interactive session. It‟s not possible to recreate the discussions that took place during the event within the presentation. Instead, this is a modified version with some notes added to help provide a bit of context behind the visuals • Usual Disclaimers apply: All content is for information purposes with no warranties or guaranties regarding accuracy. Use at your own risk Product names, logos, brands, images and any other trademarks referred to within this presentation are the property of their respective owners and trademark holders Everything else is © Copyright 2014 Joining Dots Ltd. All rights reserved. Notes look like this
  • 3. Background Information This talk was about exploring how far the „Bring your own device‟ (BYOD) trend could spread in the workplace. What other consumer-driven trends are beginning to disrupt „business as usual‟? How could organisations benefit from them? And what changes need to be made for the future IT department to be effective in a world where enterprise software is increasingly replaced with Internet-based services? What if we are witnessing the end of enterprise productivity software and the arrival of „Bring your own… everything!‟? Please Note: A series of vendors logos were used to help spark ideas and discussions about the differences between enterprise software and consumer services available online. It is not an exhaustive list or intended to pass judgement about any vendor or their market share in the scenarios covered Related blog post: http://www.joiningdots.com/blog/2014/05/bring-your-own-everything/
  • 4. How Disruptive? Mainframe vs PC PC vs Mobile
  • 5. How Disruptive? Mainframe vs PC PC vs Mobile The disruption was in the dramatic reduction in the cost of computing, levelling the playing field between large and small organisations. But regardless of size, organisations mostly behaved the same and share a similar structure This time we are seeing a disruption in the very structure of organisations. People are no longer limited to the confines of organisational walls. Networked individuals can have access to better information and technology…
  • 6. Bring Your Own Device
  • 7. Employee Activists Online Services Enterprise SystemsMobile devices enable employees to bypass enterprise systems and be more productive. The more restrictive the system, the more likely content is created outside the system unless it is a legal or career-limiting move. Even then, the advantages may outweigh the risks…
  • 8. Redesigning Interactions Source: How the FT shifted from native apps to web apps http://www.currybet.net/cbet_blog/2012/02/hacks-hackers-steve-pinches-ft.php ““Web design is ragged. People are used to designs not fitting on their screen. This isn‟t true of mobile” - Steve Pinches, Financial Times Lesson being learned - mobile rewards simplicity over richness of features. Business systems rarely have the budget of consumer alternatives to get the design right
  • 9. Flattening Hierarchies You can‟t speed up decisions if you always need permission to act To speed up decisions, need to move from „command and control‟ hierarchies to „learning organisations‟. Spread the vision and purpose within a framework and trust people to know when to „just do it‟ and when to refer up the chain
  • 10. Bring Your Own Profile
  • 11. “Describe yourself” Are we seeing „profile‟ fatigue? Having to keep uploading photo and describe yourself. Recreating memberships and knowledge sharing each time you join a new organisation. Limited audience… What if the user kept their profile and contributions, allowing organisations to connect it to an internal identity? Allowing knowledge shared and recognition to last beyond a single role
  • 12. “Walk with me” Direct communications increasingly use standard protocols. Systems include gateways to establish connections beyond the organisation… So why have organisation versions? Why not just use your own email and texting services. Can authenticity and authentication be maintained?
  • 13. “Bring your own network” Most enterprise tools are still designed first for interactions within organisational boundaries. Everything else confined to „out of office‟ hours Yet most employees have a rich diverse network beyond the organisation. And relationships last beyond employment. Why not embrace it?
  • 14. Bring Your Own Apps
  • 15. File Sync-n-Share Disrupting the traditional ECM market so much it has been rapidly embraced through business-specific editions of most popular consumer-based apps. But do the added security capabilities lead to people sticking with their personal editions?
  • 16. Office (Co)Authoring Office remains dominant within enterprises. Microsoft has finally released mobile versions in the consumer space. But also now the only suite of standard productivity tools (word processor, spreadsheet, presentation software) that is not „free‟…
  • 17. Redefining Productivity How important are traditional office suites for productive outcomes compared to other media formats and interactions becoming commonplace on the Internet? As enterprise software gets more vertical and also goes online, is the work around the edges changing in format?
  • 18. Bring Your Own Everything
  • 19. The Rise of Virtual Assistance Virtual assistant software is already maturing rapidly. From responding to our verbal instructions to alerting us about changes to planned activities (e.g. travel disruptions) to predicting and guiding our decisions and next steps (e.g. Nest automatically adjusting the heating based on behaviour)
  • 20. Assisting who? Internet-connected sensors („Internet of Things‟) and behaviour tracking/analytics as likely to be used by employers to optimise workforce deployment. High potential scenarios („dream team‟). Less pleasant scenarios also likely
  • 21. ICT Challenges
  • 22. ICT Challenges • Device Control • Identity and Access Management • Ownership and Accountability • Intellectual Property Protection • Data Protection Act & other legislation • Skills Disruption
  • 23. ICT Opportunities
  • 24. ICT Opportunities… • Visual Design • Process Redesign • Business Innovation • Technology Innovation • Domain-specific Apps Development • Analytics & Integrated Outcomes • Content Curation
  • 25. How Disruptive? Networked & Mobile with Virtual Assistance = Amplified Individuals The rise of amplified individuals is inevitable. Who they work for in the future is not
  • 26. Sharon Richardson Joining Dots sharonr@joiningdots.com www.joiningdots.com