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HIMSS Patient Experience Forum - Business Case for Patient Engagement
 

HIMSS Patient Experience Forum - Business Case for Patient Engagement

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When effective patient engagement is the Standard of Care, will HealthIT be ready?

When effective patient engagement is the Standard of Care, will HealthIT be ready?

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  • As much as Pt Engagement is a focus, I think we’re underestimating its impact. 1)Bigger than shift from Landline – mobile. ; ffs-ffv & consider how many new categories of apps we couldn’t have imagined 5 yrs ago  same will happen in h/c; MU is just a shot across the bow 2)highlight the biz case for pt engagement in light of the changes & lessons learned 3)some best practices on how to think about system implementations in a fundamentally different wayNOTE BIT.LY LINKS
  • Choice for a loved one is a no-brainer given one system has 73-88% lower mortalityNot a miracle drug but what Leonard Kish calls the blockbuster drug of the century – patient engagement just a matter of time before this is a major competitive disadvantage if your org isn’t effectively engaging; Worse, it could open up lawsuits for malpractice
  • Analogy of sending patients to a foreign land, giving directions in a 2nd languageMove through MAAAP metaphor
  • Brutal combo of pts forgetting or not understanding, MDs being time starved and MDs hitting the “replay button”Example with Dr Wendy Sue Swanson (seattlemamadoc). Flipping the classroom a la Khan Academy – ex: the science on immunizations leads to higher value patient encounters
  • If you only take one slide away, this is the one
  • Admin is where the ROI is most black & whiteOrthopedic clinic example: spending $500k just on keying intake forms. Affiliating with a hospital on Epic and will need to do double entry, thereby doubling that cost annually.Critical as we enter consumerized and deflationary era. Better experience while saving $$
  • Make stronger connection with VerizonHow many of you have used one of Verizon’s apps? How many people noticed they closed shop?And then transition – similar thing in healthcare. Dependence on one vendor is super risky
  • Finish orthopedic clinic scenario – front desk nightmare

HIMSS Patient Experience Forum - Business Case for Patient Engagement HIMSS Patient Experience Forum - Business Case for Patient Engagement Presentation Transcript

  • When Patient Engagement is the Standard of Care, Is HealthIT Ready? Dave Chase, Founder, Avado (Patient Relationship Management software); Contributing Editor, HIMSS “Engage! Transforming Healthcare Through Digital Patient Engagement”DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not necessarily represent official policy or position of HIMSS.
  • Conflict of Interest Disclosure Dave Chase, CEO Avado, Writer for HIMSS, Reuters, TechCrunch, Forbes, The Doctor Weighs In• Salary: No salary• Royalty: No royalties• Receipt of Intellectual Property Rights/Patent Holder: N/A• Consulting Fees (e.g., advisory boards): N/A• Fees for Non-CME Services Received Directly from a Commercial Interest or their Agents (e.g., speakers’ bureau): N/A• Contracted Research: California Health Care Foundation, Direct Primary Care “landscape” paper• Ownership Interest (stocks, stock options or other ownership interest excluding diversified mutual funds): None besides Avado• Other:
  • Learning Objectives1. Describe how patient centered communication strategies like online appointment scheduling, reminders, prescription refills, and virtual doctor visits have improved clinic revenue and patient satisfaction2. Describe about the latest in patient centered design and engagement strategies from large systems and how to apply them to small practices, ACOs, Medical Homes and community health centers3. Describe with a toolkit of best practices in patient communication and engagement strategies that you can use to boost your bottom line, set your practice apart, and provide care that satisfies and even delights your patients and customers
  • Conflict of Interest Disclosure Dave Chase, CEO Avado, Writer for HIMSS,Reuters, TechCrunch, Forbes, The Doctor Weighs In, California Health Care Foundation Has no real or apparent conflicts of interest to report.
  • Key Mortality Indicators
  • The “MAAAP”to theBusiness Casefor PatientEngagement
  • MAAAP20%Marketing & Market Share http://bit.ly/MDBrokenRecord
  • MAAAP Accountable model successdepends on patient engagement http://bit.ly/PatientsControlOutcomes
  • MAAAPAdministrative Savings
  • MAAAP Avoiding vendor dependency “No specific reason is given for the closure, but Verizon does detail, ‘a whole new tech landscape’ shaping its decision, and that the company is ‘evolving’ strategy..”Impossible for any one vendor/carrier to address all of the vast arrayrequirements associated with patient engagement http://bit.ly/EngagementBusinessCase
  • MAAAPPatient Satisfaction http://bit.ly/7PatientCentricHabits
  • Tips from Two-time Survivor Professional background: Journalism, Marketing and PR Management for hospital systems, a global enterprise level EMR firm and global tech firms including Intel and HP. Personal: Two time cancer survivor. Breast cancer as a young adult, in full remission. Now living with a rare, chronic form of leukemia (CML) diagnosed three years ago. Online bio: • http://www.empowher.com/users/pat-elliott • http://www.cmleukemia.com/pat-elliott.html http://bit.ly/2xSurvivor
  • Include patient input in the design and development process, and build in feedback mechanisms http://bit.ly/NimbleMedicine
  • Patient Relationship Management Deployment Model Custom < 1 day Work with implementation < 1 day teams to complete custom integrations 30 minutes Import and configure Import patients additional services 30 minutes Select and deploy Share services basic forms (check with partners and 15 minutes in, onboarding, Setup schedule colleagues Invite staff care plans, etc.) (codes, colors, workflow) Create account Invite partners and colleaguesInvite patients by email Setup branding
  • When Patient Engagement is the Standard of Care – Is HealthIT Ready?Dave Chase, CEO, Avado (Patient Relationship Management software) @chasedave, dchase@avado.com DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not necessarily represent official policy or position of HIMSS.