John Miraglia DEMO Presentation

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DEMO Presentation for a distance learning competency exercise

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John Miraglia DEMO Presentation

  1. 1. Introduction to Competencies<br />Recognizing Competencies<br />“I know it, when I see it.”<br />
  2. 2. What are Competencies? <br />TOP PERFORMER<br />Knowledge<br />Skills<br />Attributes<br />Developed from an in-depth Job Analysis<br />Future oriented<br />Structure:<br />Title<br />Definition<br />Behavioral Anchors <br />Introduction to Competencies<br />
  3. 3. Introduction to Competencies<br />
  4. 4. Match The Behavior to the Competency<br />Introduction to Competencies<br />BEHAVIOR<br />COMPETENCY<br />Drive for Success<br />Influence Others<br />Customer Focus<br />Planning and Organizing<br />Reflects others emotions and words<br />Overcomes obstacles to achieve objectives <br />Identifies critical paths <br />Educates customers based on their needs<br />
  5. 5. ! YOUR TURN !Match the Behavior to the Competency<br />Introduction to Competencies<br />BEHAVIOR<br />COMPETENCY<br />Ethical Standards<br />Fact Based Decision Making<br />Learn and Adapt<br />Leadership<br />Takes responsibility for mistakes<br />Maintains accurate records<br />Employs contingency plans as needed<br />Obeys company policies <br />
  6. 6. ! YOUR TURN !Match the Behavior to the Competency<br />Introduction to Competencies<br />BEHAVIOR<br />COMPETENCY<br />Ethical Standards<br />Fact Based Decision Making<br />Learn and Adapt<br />Leadership<br />Takes responsibility for mistakes<br />Maintains accurate records<br />Employs contingency plans as needed<br />Obeys company policies <br />
  7. 7. Introduction to Competencies<br />! YOUR TURN !Match the Behavior to the Competency<br />BEHAVIOR<br />COMPETENCY<br />Takes responsibility for mistakes<br />Maintains accurate records<br />Employs contingency plans as needed<br />Obeys company policies <br />Ethical Standards<br />Fact Based Decision Making<br />Learn and Adapt<br />Leadership<br />
  8. 8. Introduction to Competencies<br />Post Training AssignmentDevelop a Behavior/Competency Observation Sheet <br />
  9. 9. Q&A<br />Introduction to Competencies<br />

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