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www3.uakron.edu

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  • Boot up and shutdown at desk -Tests for presence of batteries -Tests operation of wireless card Lockdown cable optional because -Most patrons did not want to bother with it. -Awkward to store in cabinet a particular cable with a particular laptop.
  • Survey NON laptop users
  • Transcript

    • 1. Wireless Laptop Lending Program @ The University of Akron
      • Susan DiRenzo
      • Systems Coordinator, University Libraries
      • Phyllis O’Connor
      • Associate Dean, University Libraries
      • ALAO 2001
      • 10.26.01
    • 2. The University of Akron
      • The University of Akron is the third largest publicly-assisted university in Ohio, serving 23,000 students.
      • During the Fall 2000 semester, the university had eight open computer labs that each had 30 workstations. Lines were long, and equipment was outdated.
      • In December 2000 the open lab in Bierce was closed.
    • 3. Wireless Laptop Pilot Institutional Benefits
      • Reducing cost of wiring
      • Reducing space devoted to labs
      • Ease of support
      • Ability to gather information from a small group
    • 4. Wireless Laptop Pilot Benefits To Students, Faculty & Staff
      • Standard hardware & software configuration
      • Mobile connectivity to network
      • Ease of use requiring little assistance
      • Increased service & support
        • Creation of Technology Learning Support Center (TLSC)
    • 5. Wireless Laptop Pilot Why?
      • To gather information from a small group
      • To establish controlled test areas
        • 220 Classroom (Law School)
        • 71 Faculty/Staff (VPCIO & CCTC)
        • 15 Delta Gamma Sorority
        • 60 Lab (Bierce Library)
      • To create a positive marketing environment
      • To build consensus (get them hooked and reel them in)
    • 6. Network
      • Campus-wide site survey
          • Local consulting firm
          • Location and number of access points, types of antennas
      • Access Points (Cisco Aironet 340 Series)
          • 11 Mbps
          • 802.11b compliant
          • Supports Windows 2000
          • Approximately 29 located in Bierce Library
      • Adapters (Cisco Aironet AIR-PCM340)
          • 802.11b compliant
          • Supports up to 128-bit Wired Equivalent Privacy (WEP) encryption
    • 7. Phase I of Bierce Library’s Laptop Lending Program Do It Fast! Keep it Simple!
    • 8. Hardware/Software
      • Circulating Hardware
        • 60 IBM ThinkPad (T20) Laptop Computers
        • 2 hour loan period (internal battery)
        • 3.5 Floppy Drive
        • Cisco Wireless Adapter
      • Installed Software
        • Windows 2000
        • Microsoft Office 2000 Professional
        • Adobe Acrobat Reader
        • McAfee Anti-virus
        • Hummingbird Host Explorer
        • Microsoft Internet Explorer 5.5
        • Visual Studio (Visual Basic, C++)
        • SAS
        • SPSS
    • 9. INNOPAC Setup
      • Create Bib record
      • Create Item Record
      • Create new Item Type
      • Create new Loan Rule
      • Edit Loan Rule Selection Table
    • 10. Laptop – Bib Record
    • 11. Laptop – Item Record
    • 12. Laptop – Loan Rule
    • 13. Grace Period Added to Loan Rule
    • 14. Laptop – Loan Rule Determiner
    • 15. Security
      • Laptops security stripped
      • Gates at main entrance/exit
      • Possible installation of cameras at other exits
      • IBM and Cisco serial numbers logged (INNOPAC and PC Repair database)
      • One 1 laptop/adapter card has been stolen
      • Network & OS security issues handled by other IS units
    • 16. Desktop Image
      • Ghost
        • Restore/re-image
          • Add to domain, set printers, set admin password
        • Used to create and distribute laptop image
        • New images created for major system changes
        • Library is currently on third image
      • PCR-Dist
        • Refresh
        • Updates for image (short cuts, new software, wallpaper, etc.)
        • Need to establish procedure/schedule for refreshes
    • 17. Support/Maintenance
      • Library Systems does some support and maintenance (image maintenance, refreshing, basic troubleshooting)
      • Collaborate with Learning Technology’s Help Desk and Campus PC-Repair
    • 18. Circulation Policy
      • 2 hour loan period, 1 renewal
      • Fine $10/hour, $200/maximum
          • 15 minute grace period
      • University ID held while the laptop is checked out
      • $2000 minimum replacement for laptop
      • Up to $100 replacement for components
      • Limited to current UA students, faculty, and staff
    • 19. Circulation Procedures
      • Checklist to protect both parties
      • Boot-up and shutdown at desk (most time-consuming part)
      • Lockdown cable optional
      • Visual inspection of floppy drive and wireless card
      • 2 nd Identification card to verify Univ. ID
    • 20. Service Desk Issues
      • Needed to open a separate Laptop Circ desk
      • 15 student employees working 12-20 hours a week (approx. 225 hours total)
      • Laptops circulate from time library opens until 30 minutes before library closes
    • 21. Usage Patterns
      • Average daily circulation
        • 115
        • Varied daily from as few as 25 on weekends to as many as 190 on weekdays
    • 22. Results of Two-Way Online Survey
      • Feedback - Positive
      • Convenience
      • Privacy
      • Comfort
      • Mobility
      • Ease of Use
      • Feedback - Negative
      • Printing
      • Connectivity Limited To The Building
      • Loan Length
      • Lack of Shared Server Space
      • CD-ROM Drives, Zip Drives, Mice
    • 23. Survey Results
      • How comfortable was the laptop to use?
      • 62% -- Easy to use, comfortable
      • 29% -- Not bad; I got used to it
      • 07% -- The keyboard, mouse or display was difficult to use
      • 02% -- Uncomfortable; I couldn’t get my
      • work done
    • 24. Survey Results
      • Did the laptop have all of the software that you needed?
      • 75% --Yes
      • 25% --No
      • Visual Studio and Real Player were most requested additional software
    • 25. Survey Results
      • Please rate the checkout process
      • 43% -- Efficient and quick
      • 45% -- About what I expected
      • 12% -- Took too long
    • 26. Phase II of Bierce Library’s Laptop Lending Program Expanding, Reacting, and Evolving! Or No Longer Keeping It Simple
    • 27. Hardware/Software
      • Circulating Hardware
        • 120 -- IBM ThinkPad (T20) Laptop Computers
        • 96 -- 2 hour machines (w/ internal battery)
        • 24 -- 4 hour machines (w/ extended life Ultrabay battery)
        • 3.5 Floppy Drive
        • DVD/CD-ROM Drive
        • Cisco Wireless Adapter
        • Microsoft Mouse
        • 250 MB External Zip Drive
        • A/C adaptor
      • Installed Software
        • Windows 2000
        • Microsoft Office 2000 Professional
        • Adobe Acrobat Reader
        • McAfee Anti-virus
        • Hummingbird Host Explorer
        • Microsoft Internet Explorer 5.5
        • Visual Studio (Visual Basic, C++)
        • SAS
        • SPSS
        • Individual course specific software
    • 28. INNOPAC Setup Additional Laptop Accessories
      • Created new Bib & Item records
      • Created new Item Types
      • Created/edited new Loan Rules
      • Edited Loan Rule Selection Table
    • 29. Security
      • All laptops must be accounted for at all times
      • Laptops checked-out on INNOPAC to PC Repair or library staff
      • Consistent use of “In Repair” and “In Use” slips
      • Agreements and IDs carefully filed in proper laptop slot
      • At quick glance all laptops cart can be accounted for by presence of either a laptop or a slip indicating disposition of machine
    • 30. Hardware & Software Support/Maintenance
      • HW/SW support handled by Learning Technologies Support Center Help Desk located on Ground Floor of Bierce Library
        • 7 days / 103 hours a week
        • Laptop problems documented and logged
        • IBM certified IS staff reviews, troubleshoots, and repairs problem laptops
      • Image creation and maintenance handled by Learning Technologies technical staff (in consultation with Library Systems staff)
    • 31. Service Desk Issues
      • 19 student employees working 4.5 – 26.5 hours per week (291 per week total)
      • Added two new circulation stations (4 total)
      • Added informational signage
    • 32. Sample Schedule Laptop Circulation Desk
    • 33. Usage Patterns
      • Average daily laptop circulation
        • 2 hour laptops -219 (337 weekdays)
        • 4 hour laptops -11 (31 weekdays)
        • Total laptops – 230 (368 weekdays)
      • Average daily peripheral circulation
        • Zip Drives - 9
        • Mice - 26
    • 34. Current & Future Plans
      • Increase number of wireless laptops to 150 by Spring 2002
      • Address ADA accessibility issues
      • Adapt to university-wide laptop program
      • Implement laptop program in newly renovated Science Library
      • Survey users in Spring 2002
    • 35. The Last Word
      • “The laptops are great . . .a wireless LAN across the campus would kick ass.”
      • -Student comment from laptop survey
    • 36. Wireless Laptop Lending Program @ The University of Akron
      • Presentation
      • http://www.uakron.edu/library/ulsys/presentations/alao2001/
      • The University of Akron Laptop Initiative
      • http://www.uakron.edu/laptop/
      • [email_address]
      • [email_address]

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