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Wireless-N PCI Adapter Wireless-N PCI Adapter Document Transcript

  • Wireless-N PCI Adapter W211NP CradlePoint, Inc. User Guide 1199 W Shoreline Ln. Suite #301 Boise, ID 83702 USA Phone: (208) 424-5054 Fax: (208) 429-6852 www.cradlepoint.com
  • CradlePoint Wireless-N PCI Adapter User Guide Copyright© 2008 CradlePoint, Inc. All rights reserved. The information in this document is subject to change without notice. Disclaimer CradlePoint, Inc. assumes no responsibility for any damage or loss resulting from the use of this user guide. CradlePoint, Inc. assumes no responsibility for any loss or claims by third parties that may arise through the use of this product. CradlePoint, Inc. assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other media to protect against data loss. March, 2008 Rev: 1.0 Trademarks CradlePoint, the CradePoint diamond logo, WipipeTM and the Wipipe logo are trademarks of CradlePoint, Inc. in the United States and other countries. Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other registered trademarks, trademarks, service marks, and/or logos are the property of their respective companies. CradlePoint, Inc. ii
  • CradlePoint Wireless-N PCI Adapter User Guide Contents CONTENTS ................................................................................................................ III INTRODUCTION .......................................................................................................... 1 About the CradlePoint Wireless-N PCI Adapter ............................................................ 1 Package Contents ................................................................................................... 1 Minimum Requirements ........................................................................................... 1 LED Definition ........................................................................................................ 1 INSTALLATION AND SETUP ............................................................................................ 2 Install CradlePoint Wireless Software ......................................................................... 2 Install the Wireless-N PCI Adapter ............................................................................ 5 Configure and Connect to a wireless network ............................................................. 7 CRADLEPOINT WIRELESS CLIENT UTILITY ....................................................................... 9 Starting the Utility .................................................................................................. 9 Tray Icon ............................................................................................................... 9 Link Information ................................................................................................... 10 Site Survey .......................................................................................................... 12 Profile ................................................................................................................. 13 WIRELESS LAN NETWORKING ..................................................................................... 20 Transmission Rate (Transfer Rate) .......................................................................... 20 Types of Wireless Networks .................................................................................... 20 Wireless LAN Security ............................................................................................ 22 MAINTENANCE ......................................................................................................... 23 Upgrade the CradlePoint Wireless Client Utility ......................................................... 23 Uninstall the CradlePoint Wireless Client Utility & Driver ............................................ 23 Uninstall the Driver ............................................................................................... 24 TROUBLESHOOTING ................................................................................................... 25 TECHNICAL SUPPORT ................................................................................................. 26 GLOSSARY ............................................................................................................... 27 APPENDIX A - REGULATORY & OTHER PRODUCT INFORMATION .......................................... 29 Radio Frequency Interference Requirement .............................................................. 29 APPENDIX B - WARRANTIES ....................................................................................... 31 Hardware Warranty ............................................................................................... 31 Software Warranty ................................................................................................ 32 Software License Agreement .................................................................................. 33 CradlePoint, Inc. iii
  • CradlePoint Wireless-N PCI Adapter User Guide Introduction About the CradlePoint Wireless-N PCI Adapter Congratulations on purchasing the CradlePoint Wireless-N PCI Adapter! With the Adapter, you can enjoy wireless mobility within almost any wireless networking environment. The following lists the main features of your Adapter: • Automatic rate selection • Data rate up to 300Mbps (as per 802.11n draft 2.0 specification) • Single band 2.4 GHz support • Offers 64-bit and 128-bit WEP (Wired Equivalent Privacy) data encryption for network security • Supports IEEE802.1x, WPA/WPA2 (WI-Fi Protected Access, Enterprise and Personal) • Supports WPS (Wifi Protected Setup, PIN and Push Button) • Three removable antennas • Driver support for Windows XP and Vista This manual provides information for setting up and configuring the Adapter. It also provides information regarding the extended features of the Adapter. This manual is intended for both home users and professionals. It is not required to read some of the more technical information in this manual (such as in “Wireless LAN Networking”) to operate and enjoy the Adapter. It is included for your reference only. Package Contents • 802.11 b/g/n (Draft 2.0) Wireless-N PCI Adapter • Three removable wireless antennas • Software CD • Quick Start Guide Minimum Requirements The following minimum system requirements must be met: • Pentium class desktop computers with at least one available PCI slot • Microsoft Windows XP or Vista • CD-ROM drive • 5Mb available hard drive space LED Definition The following table describes the LED behavior on the Wireless PCI Adapter: STATUS POWER LED LINK LED POWER OFF OFF OFF POWER ON ON ON Associated without traffic ON ON Associated with traffic ON BLINKING CradlePoint, Inc. 1
  • CradlePoint Wireless-N PCI Adapter User Guide Installation and Setup Installing and setting up your CradlePoint Wireless-N PCI Adapter is easy and includes these simple steps: 1. Install CradlePoint Wireless Software 2. Install the Wireless-N Adapter into your desktop PC 3. Configure and connect your Adapter to a wireless network It is highly recommended for you to install the software before installing the Adapter to ensure the quickest and easiest installation process. Install CradlePoint Wireless Software CradlePoint Wireless Software includes both the hardware drivers for the Windows operating systems and the CradlePoint Wireless Utility. Please follow these instructions to install the software: 1. Insert the Wireless-N PCI Adapter Installation CD into the CD drive. Note: The Wireless-N PCI Adapter software is provided on a CD within the package. If you should misplace the CD, you may download the software from http://www.cradlepoint.com. 2. The InstallShield Wizard will start to prepare for installation. Click Next to continue. Note: If the InstallShield Wizard does not automatically start, open your CD folder and double-click on the “Setup.exe” file. 2 CradlePoint, Inc. 2
  • CradlePoint Wireless-N PCI Adapter User Guide 3. Next, the InstallShield Wizard prompts you to select the feature option you wish to install. It is recommended you select “Utility & Driver”. Note: Selecting “Utility & Driver” installs both the CradlePoint Wireless Client Utility and the appropriate driver for the PCI Adapter and operating system. Using the CradlePoint Wireless Client Utility provides more complete wireless integration and information regarding your Adapter. If you choose to install “Driver” only, the PCI Adapter driver is installed and access to the Adapter is obtained using Windows’ Wireless Network Connection utility. 4. In the Choose Destination Folder screen, you are asked to confirm the Destination Folder for the installed software. If you would like, you may change the destination folder default to another location. Click Next. 3 CradlePoint, Inc. 3
  • CradlePoint Wireless-N PCI Adapter User Guide 5. The wizard is ready to install the software. Click Install to proceed. 6. As the wizard proceeds, please wait for the files to be installed. Click Finish to complete the client utility installation. Note: You do not need to reboot your desktop PC to finalize the installation. 4 CradlePoint, Inc. 4
  • CradlePoint Wireless-N PCI Adapter User Guide Install the Wireless-N PCI Adapter After you have installed CradlePoint Wireless Software, you may proceed with installing the Wireless-N PCI Adapter into your desktop PC. Please follow these steps to install the Adapter: 1. Turn off your computer‚ unplug the power cord and remove the computer's cover. 2. Remove the Wireless-N PCI Adapter from the shipping box and detach the wireless antennas. 3. Select an open PCI expansion slot and remove the protective metal bracket. Insert the Wireless-N PCI Adapter into the PCI slot until it is fully seated. Note: The Adapter is not compatible with PCIe slots. 4. Secure the Adapter metal bracket with the screw from step 3. Replace the computer’s cover. 5 CradlePoint, Inc. 5
  • CradlePoint Wireless-N PCI Adapter User Guide 5. Reattach the three (3) wireless antennas to the Adapter. 6. Reconnect the power cord and power on the computer. 6 CradlePoint, Inc. 6
  • CradlePoint Wireless-N PCI Adapter User Guide Configure and Connect to a wireless network After the desktop PC is powered on, you are ready to connect to a wireless network. Depending on available wireless network options, you may have to set configuration settings. Follow these instructions to connect to a wireless network: 1. Locate the CradlePoint Wireless Client Utility icon in the system tray. Double click on the icon to launch the utility. Note: You may also launch the utility from All Programs CradlePoint Wireless Client Utility CradlePoint Wireless Client Utility. 2. Click on the Site Survey tab. The available access points within range of the Adapter will display. 3. Highlight the access point to which you wish to connect. Click Connect. Note: If the wireless network you select requires security, the utility will guide you through the appropriate security setup. 7 CradlePoint, Inc. 7
  • CradlePoint Wireless-N PCI Adapter User Guide 4. Once you are connected, click on the Link Information tab to view details about your wireless connection. For more detailed information on wireless connection status and configuration settings, see the next chapter, “CradlePoint Wireless Client Utility”. 8 CradlePoint, Inc. 8
  • CradlePoint Wireless-N PCI Adapter User Guide CradlePoint Wireless Client Utility The CradlePoint Wireless Client Utility provides you with information regarding wireless networks within range of the Adapter. In many situations, you will simply need to select an access point. For access points enforcing security, you will also need to configure your Adapter with appropriate security settings. The following sections describe the CradlePoint Wireless Client Utility features and how they are used to configure the Adapter to access wireless networks. Starting the Utility After the CradlePoint Wireless Software is installed, a new icon displays in the system tray. Hold your mouse pointer over the icon, and double click the icon to open the Wireless Client Utility. Note: You may also launch the utility from All Programs CradlePoint Wireless Client Utility CradlePoint Wireless Client Utility. After you have started the Utility, you can now access and use any of the management functions available in the CradlePoint Wireless Client Utility. Tray Icon The tray icon reflects the signal strength of the wireless connection. The bars are illuminated blue for each level of signal strength. For example, when the signal strength is strong, all of the bars are illuminated blue. If the signal strength is weak or not available, the bars are white. 9 CradlePoint, Inc. 9
  • CradlePoint Wireless-N PCI Adapter User Guide Link Information Click the Link Information tab to see general information about the wireless network connection status and the Adapter operating information. Note: If the Link Information fields are blank, a wireless connection has not yet been established. Click on Site Survey to search for and connect to a wireless access point. The following table describes the items found on the Link Information screen. Wireless Network Status Profile Name The name of the current selected configuration profile. Set up the Profile Name via the Profile tab. SSID Displays the wireless network name. If connected to an access point, this displays the name of the access point. Link Status Shows whether the Adapter is connected to the wireless network. Network Type The type of network the Adapter is connected to. The options are: Infrastructure (access point) Ad Hoc Wireless Mode Displays the wireless mode: 802.11n, 802.11g or 802.11b 10 CradlePoint, Inc. 10
  • CradlePoint Wireless-N PCI Adapter User Guide Link Speed Displays the current transmit rate in Mbps. BSSID Displays the MAC address of the access point to which the wireless card is associated. Shows the strength of wireless signal between the Adapter Signal Strength and the access point. Channel Control Channel Channel number of the control 20MHz channel. Extension Channel To locate the 40MHz channel in combination with the control channel. Channel Width 20MHz only or 40/20MHz channel support. Security Status Security Shows the security type – Disabled, WEP, WPA, WPA2, WAP-PSK, WAP2-PSK and 802.1X Authentication Displays the authentication mode. TCP/IP Status IP Address Displays the computer's IP address. Subnet Mask Displays subnet mask. Gateway Displays gateway address. 11 CradlePoint, Inc. 11
  • CradlePoint Wireless-N PCI Adapter User Guide Site Survey Click the Site Survey tab to see available infrastructure and ad hoc wireless networks within range of the Adapter. To select a wireless network, click on the appropriate row representing the wireless network to which you want to connect. After you have highlighted a wireless network, click Connect. On this screen, click Refresh to refresh the list at any time. Connecting to a non-secure network If security is disabled to your chosen network, the utility will immediately launch a connection with the chosen wireless network. You may check the connection status by clicking on the Link Information tab. Connecting to a secured network If security is enabled for your selection, you will be guided through the appropriate security setup screens based on the security type. It may be necessary to contact your network administrator to obtain the security keys and information to access the network. See the Profile section for detailed information on security settings. Connecting to a different network You may connect to a different wireless network at any time. Simply click on the Site Survey tab and select any network in the list. 12 CradlePoint, Inc. 12
  • CradlePoint Wireless-N PCI Adapter User Guide Profile For wireless networks to which you will regularly connect, it is recommended you create a profile for each network configuration. A profile allows you to setup the wireless configuration one time. It then saves the information for future reference. This is especially helpful when security settings are required. Click the Profile tab to access the profile options. Create a new profile You may create a new configuration profile in one of two ways: 1. Click Add to manually enter settings related to your connection. This section describes how to create a profile manually. 2. Click WPS to benefit from WPS (Wi-Fi Protected Setup) features. See the WPS section below for details about creating a profile using WPS. 13 CradlePoint, Inc. 13
  • CradlePoint Wireless-N PCI Adapter User Guide Scan Available Networks Click the Browse button to scan for available infrastructure and ad hoc wireless networks. Click Refresh to refresh the list at any time. Highlight the network to which you want to connect. Then, click Select. After your selection, you will see the SSID name appear in Profile Settings. Set Network Type To configure a profile for Ad-Hoc or Infrastructure mode, select the Network Type field on the Profile Settings. Click Next to continue. Note: If you select Infrastructure, the Ad-Hoc Mode Settings are grayed out. 14 CradlePoint, Inc. 14
  • CradlePoint Wireless-N PCI Adapter User Guide Wireless Security Next, you are prompted for the Wireless Security type. Based on the network you selected, the utility automatically detects the security type and displays it. To override the default security mode, select the desired security mode from the drop-down box. Then, click Next to continue. The following table describes the various Security modes. Security Modes WEP This Adapter supports two WEP modes: 64 Bits 128 Bits Both 64-Bit & 128-Bit modes support Passphrase. WPA/WPA2 Enables the use of Wi-Fi Protected Access (WPA). Choosing WPA/WPA2 opens the WPA/WPA2 Security Settings screen. The options include: TLS (Transport Layer Security) is a Point-to-Point Protocol (PPP) extension supporting additional authentication methods within PPP. Transport Layer Security (TLS) provides for mutual authentication, integrity-protected cipher suite negotiation, and key exchange between two endpoints. PEAP (EAP-GTC) (Protected Extensible Authentication Protocol) authenticates wireless LAN clients using only server-side digital certificates by creating an encrypted SSL/TLS tunnel between 15 CradlePoint, Inc. 15
  • CradlePoint Wireless-N PCI Adapter User Guide the client and the authentication server. The tunnel then protects the subsequent user authentication exchange. PEAP (EAP-MSCHAP V2) (Protected Extensible Authentication Protocol) To use PEAP (EAP- MSCHAP V2) security, the server must have WPA- PEAP certificates and the server properties must already be set. Check with your network administrator for access and settings. TTLS (Tunneled Transport Layer Security) is an EAP variant that provides mutual authentication using a certificate for server authentication, and via a secure TLS tunnel for the client. Select the appropriate encryption value: TKIP or AES WPA-PSK Enables WPA/WPA2 Passphrase security. /WPA2-PSK Fill in the WPA/WPA2 Passphrase on the Security Settings screen. Select the appropriate encryption value: TKIP or AES 802.1x Enables 802.1x security. This option requires working with your network administrator to provide the appropriate settings. Choosing 802.1x opens the 802.1x Security Settings screen, with the following options: TLS PEAP TTLS 16 CradlePoint, Inc. 16
  • CradlePoint Wireless-N PCI Adapter User Guide Advanced Settings After Security Settings are configured and finished, the Advanced Settings screen displays. In most cases, the default settings are adequate for best wireless network access. For other cases, you may fine-tune your wireless configuration by adjusting the values. The following table describes the Advanced Settings options. Advanced Settings Power Save Shows the power save mode. Power management is Mode disabled in ad-hoc mode. The options include: Continuous Access Mode Maximum Power Saving Fast Power Saving 802.11b Displays the 802.11b preamble format. The options include: Preamble Long Short Auto RTS Threshold Value from 0 to 2347. FRAG Threshold Value from 256 to 2346. QOS Enable or disable 802.11n mode. 17 CradlePoint, Inc. 17
  • CradlePoint Wireless-N PCI Adapter User Guide Profile Review At this point, your profile is configured and ready to be saved. Review the Profile settings to ensure the values are correct. To save the profile and launch the connection, click Activate Now. To save the profile but to launch the connection later, click Activate Later. If you are not satisfied with the settings, click Back to adjust the configuration. Or, click Cancel to exit and not save the Profile Settings. Modify a profile To modify a configuration profile, select the configuration from the Profile list and click the Edit button. The previously saved Profile settings display in each of the fields as you proceed through the Profile Settings screens. Adjust the values as needed. Import or Export a profile Once a profile is created, the contents of the profile may be saved to an external file. Click Export to save the configuration settings for the selected wireless network in one location. You may save the file anywhere that is accessible to other computers, such as wired networks or USB flash drive. Then, from other computers wanting access to the same wireless network, click Import to import the external file into the Utility. This allows you to quickly create pre-configured profiles on different computers, which is especially helpful when complex security settings are required for the network. 18 CradlePoint, Inc. 18
  • CradlePoint Wireless-N PCI Adapter User Guide WPS (Wi-Fi Protected Setup) WPS protocol is a standard to configure your Adapter to connect to a security enabled network access point. Wireless security setup can be complex. And, home users don’t always have the expertise to enable and configure secure networks. WPS is targeted toward home users to make the security process quick and easy. The Cradlepoint Wireless-N PCI Adapter supports WPS, but not all wireless network access points do. If your access point does not support WPS, you will need to configure your profile manually. See the section, Create a New Profile, above to manually create a profile. To create a profile using WPS, the Adapter must identify wireless networks that support the protocol. Click WPS to view wireless networks which support the WPS protocol. Highlight the network to which you want to connect. You may then click either PIN or PBC (Push Button Connect), to attempt connections to the selected network. In the PIN method, note the Pin Code that displays in the WPS Settings. You will need to enter this Pin Code manually into the configuration screen of your network access point. You will need administrator privileges on the access point to do this. Please review your access point user guide for instructions on how to enter a WPS Pin Code. In the PBC (Push Button Connect) method, the user needs to push a button, either electronically or physically, on the access point. The method for doing this varies on different network access points. Review your access point user guide for instructions on how to press the WPS button. 19 CradlePoint, Inc. 19
  • CradlePoint Wireless-N PCI Adapter User Guide Wireless LAN Networking This chapter provides background information on wireless LAN network technology. The information in this chapter is for your reference only. Network settings and particularly security settings should only be done by an authorized network administrator. Transmission Rate (Transfer Rate) The Adapter provides various transmission (data) rate options. In most networking scenarios, the transmission rate is automatically managed. It allows your Adapter to operate at the maximum transmission (data) rate. When the communication quality drops below a certain level, the Adapter automatically switches to a lower transmission (data) rate. Transmission at lower data speeds is usually more reliable. However, when the communication quality improves again, the Adapter gradually increases the transmission (data) rate again until it reaches the highest available transmission rate. Types of Wireless Networks Wireless LAN networking works in either of the two modes: ad-hoc and infrastructure. In infrastructure mode, wireless devices communicate to a wired LAN via access points. Each access point and its wireless devices are known as a Basic Service Set (BSS). An Extended Service Set (ESS) is two or more BSSs in the same subnet. In ad-hoc mode (also known as peer-to-peer mode), wireless devices communicate with each other directly and do not use an access point. This is an Independent BSS (IBSS). To connect to a wired network within a coverage area using access points, set the Adapter operation mode to Infrastructure (BSS). To set up an independent wireless workgroup without an access point, use Ad-hoc (IBSS) mode. INFRASTRUCTURE (BSS) NETWORK When a number of wireless stations are connected using a single access point, you have a Basic Service Set (BSS). 20 CradlePoint, Inc. 20
  • CradlePoint Wireless-N PCI Adapter User Guide In the ESS diagram below, communication is done through access points, which relay data packets to other wireless stations or devices connected to the wired network. Wireless stations can then access resources, such as a printer, on the wired network. In an ESS environment, users are able to move from one access point to another without losing the connection. When the user moves from BSS (1) to BSS (2), the Adapter automatically switches to the channel used in BSS (2). AD-HOC (IBSS) NETWORK Ad-hoc mode does not require an access point or a wired network. Two or more wireless stations communicate directly to each other. An ad-hoc network may sometimes be referred to as an Independent Basic Service Set (IBSS). To set up an ad-hoc network, configure all the stations in ad-hoc mode. Use the same SSID and channel for each station. 21 CradlePoint, Inc. 21
  • CradlePoint Wireless-N PCI Adapter User Guide Wireless LAN Security Because wireless networks are not as secure as wired networks, it’s vital that security settings are clearly understood and applied. Note: Do not attempt to configure or change security settings for a network without authorization and without clearly understanding the settings you are applying. With poor security settings, sensitive data you send can be seen by others. The list below shows the possible wireless security levels on your Adapter starting with the most secure. 1. Wi-Fi Protected Access (WPA) 2. IEEE802.1x EAP with RADIUS Server authentication 3. WEP Encryption 4 . Unique ESSI WPA (Wi-Fi Protected Access) WPA and WPA2 are used to secure wireless networks. WPA was created due to wireless weaknesses in WEP security. WPA was the first implementation of the new wireless standard allowing access to pre-WPA wireless networks. With further enhancements to wireless security, WPA2 supports the full implementation of the IEEE 802.11i standard but may not be compatible with older generation security networks. EAP (Extensible Authentication Protocol) EAP (Extensible Authentication Protocol) is used for authentication and utilizes dynamic WEP key exchange. EAP requires interaction with a RADIUS (Remote Authentication Dial-In User Service) server either on the WAN or the LAN to provide authentication service for wireless stations. D ATA E NCRYPTION WITH W E P The WEP (Wired Equivalent Privacy) security protocol is an encryption method designed to try to make wireless networks as secure as wired networks. WEP encryption scrambles all data packets transmitted between the Adapter and the access point or other wireless stations to keep network communications private. Both the wireless stations and the access points must use the same WEP key for data encryption and decryption. There are two ways to create WEP keys with your Adapter: • Automatic WEP key generation based on a password phrase called a passphrase. The passphrase is case sensitive. You must use the same passphrase for all WLAN adapters with this feature in the same WLAN. • For WLAN adapters without the passphrase feature, you can write down the four automatically generated WEP keys from the Security Settings screen of the wireless utility and enter them manually as the WEP keys in the other WLAN adapter(s). The Adapter allows you to configure up to four WEP keys with only one key used as the default transmit key at any one time. CradlePoint, Inc. 22
  • CradlePoint Wireless-N PCI Adapter User Guide Maintenance After you have installed, configured and used your Adapter, you may be required to perform software maintenance. Here are some tips for managing your software. Upgrade the CradlePoint Wireless Client Utility You may check the CradlePoint web site, www.cradlepoint.com, to see if updated software versions are available. To perform an upgrade, follow the steps below. 1. Download the latest version of the utility from the CradlePoint web site and save the file on your computer. 2. Click on the “Setup.exe” file. 3. Restart your computer, if prompted. 4. Resume the InstallShield Wizard and proceed with the installation. Note: Refer to Installation and Setup for the full procedure to install the software. Uninstall the CradlePoint Wireless Client Utility & Driver You may easily remove the CradlePoint software from your computer. When following these steps, both the CradlePoint Wireless Client Utility and PCI Adapter driver will be removed. Follow the steps below to remove the CradlePoint software from your computer: 1. From the Start menu, go to All Programs CradlePoint Wireless Client Utility Uninstall. 2. After the InstallShield Wizard begins, click Yes to remove software from your computer. Follow the remaining instructions. CradlePoint, Inc. 23
  • CradlePoint Wireless-N PCI Adapter User Guide Uninstall the Driver If you want to remove only the PCI Adapter driver from your computer, you may do so using Windows’ Device Manager. Follow the steps below to remove (or uninstall) the Adapter driver from your computer: 1. Go to Start Control Panel. 2. Double-click System. 3. Under Hardware tab, click Device Manager. 4. Double-click on Network Adapters. 5. Right-click on “802.11n Wireless LAN Card”, and choose Uninstall. 6. Click OK to proceed with the uninstall. CradlePoint, Inc. 24
  • CradlePoint Wireless-N PCI Adapter User Guide Troubleshooting A wide variety of issues may arise when using the Adapter and CradlePoint Wireless Software. Look through the descriptions below for recommended steps for recovery. Problem Solution Unable to connect to The most common cause is due to improperly configured wireless network access security settings. Verify that the connection settings of your point Adapter exactly match the settings of the network access point. If the problem persists, disable security on your access point and remove all security settings from the adapter configuration. If the Adapter is able to connect with no security enabled, the Adapter is working properly. The issue is with the security settings. If you still cannot connect with security disabled, the problem may be with signal strength. Find your network access point in the Site Survey tab of the CradlePoint Wireless Utility. Verify the signal strength is between 75 and 100 percent. The Adapter and access point connect using radio waves. Radio waves lose strength over long distances and can be blocked by physical obstacles such as walls. If you still cannot connect with the devices physically close to each other, you may have a problem with signal interference. Radio waves are also susceptible to interference from other electronic devices such as microwave ovens, cordless phones, baby monitors, other network access points and more. By default, network access points randomly select the radio frequency (channel) on which they will communicate with wireless adapters. Multiple access points in the same area choosing the same frequency can cause interference problems. Start CradlePoint Wireless Client Utility and go to the Site Survey tab. The channel for each access point is listed in the site survey. You can sort the display by channel by clicking on Ch at the top of the channel column. If there are several access points using the same channel as your access point, consult your access point documentation for details on how to change the channel setting of the access point. Wireless signal is not Reposition the antennas to find better signal coverage. strong Placing the antennas in the shape of a ‘W’ provides the best coverage. You may also reposition your desktop PC to find better signal coverage. Prevent locating your desktop behind thick walls or other locations with wireless signal shadows. LEDs do not illuminate Your Adapter is possibly not seated properly in the PCI slot. Turn off your computer and reseat the card into the slot. CradlePoint, Inc. 25
  • CradlePoint Wireless-N PCI Adapter User Guide Technical Support If you are unable to resolve issues using the CradlePoint Adapter or software, please contact CradlePoint Technical Support via: Email: support@cradlepoint.com Or Phone: (208) 424-5054 When contacting Technical Support, please provide the following information: • Your name, email address, and phone number. • PC make, model, and operating system version. • CradlePoint Adapter MAC address and H/W Revision (from the label on the underside of the Adapter). • CradlePoint Wireless Client Utility version. • Adapter Driver version. • Detailed problem description. CradlePoint, Inc. 26
  • CradlePoint Wireless-N PCI Adapter User Guide Glossary Many wireless and LAN terms have been used through this User Guide. Look for entries in the glossary for specific descriptions. AD-HOC (IBSS) Ad-hoc mode does not require an access point or a wired network. Instead, it’s a network that transmits wireless data from computer to computer without the use of a base station (access point). Two or more wireless stations communicate directly to each other. An ad- hoc network may sometimes be referred to as an Independent Basic Service Set (IBSS). CHANNEL A radio frequency used by a wireless device is called a channel. EAP AUTHENTICATION EAP (Extensible Authentication Protocol) is an authentication protocol that runs on top of the IEEE802.1x transport mechanism in order to support multiple types of user authentication. By using EAP to interact with an EAP-compatible RADIUS server, an access point helps a wireless station and a RADIUS server perform authentication. ENCRYPTION Encryption is the reversible transformation of data from the original to a difficult-to-interpret format. Encryption is a mechanism for protecting confidentiality, integrity, and authenticity of data. It uses an encryption algorithm and one or more encryption keys. FRAGMENTATION THRESHOLD This is the maximum data fragment size that can be sent before the packet is fragmented into smaller packets. IEEE 802.1X The IEEE 802.1X standard outlines enhanced security methods for both the authentication of wireless stations and encryption key management. Authentication can be done using an external RADIUS server. INFRASTRUCTURE (BSS) When a number of wireless stations are connected using a single access point, you have a Basic Service Set (BSS). ROAMING In an infrastructure network, wireless stations are able to switch from one BSS to another as they move between the coverage areas. During this period, the wireless stations maintain uninterrupted connection to the network. This is roaming. As the wireless station moves from place to place, it is responsible for choosing the most appropriate AP depending on the signal strength, including network utilization among other factors. CradlePoint, Inc. 27
  • CradlePoint Wireless-N PCI Adapter User Guide SSID The SSID (Service Set Identity) is a unique name shared among all wireless devices in a wireless network. Wireless devices must have the same SSID to communicate with each other. TEMPORAL KEY INTEGRITY PROTOCOL (TKIP) Temporal Key Integrity Protocol (TKIP) uses 128-bit keys that are dynamically generated and distributed by the authentication server. USER AUTHENTICATION WPA applies IEEE 802.1X and Extensible Authentication Protocol (EAP) to authenticate wireless clients using an external RADIUS database. If you do not have an external RADIUS server, use WPA-PSK/WPA2-PSK (WPA Pre-Shared Key) that only requires a single (identi- cal) password entered into each access point, wireless gateway and wireless client. As long as the passwords match, clients will be granted access to a WLAN. WEP WEP (Wired Equivalent Privacy) encryption scrambles all data packets transmitted between the Adapter and the access point or other wireless stations to keep network communications private. Both the wireless stations and the access points must use the same WEP key for data encryption and decryption. WPA/WPA2 Wi-Fi Protected Access (WPA) and WPA2 is a subset of the IEEE 802.11i security specification draft. Key differences between WPA and WEP are user authentication and improved data encryption. WPA2 is a wireless security standard that defines stronger encryption, authentication and key management than WPA. CradlePoint, Inc. 28
  • CradlePoint Wireless-N PCI Adapter User Guide Appendix A - Regulatory & Other Product Information Radio Frequency Interference Requirement FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna • Increase the separation between the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio or television technician for help Changes or modifications not expressly approved by CradlePoint, Inc. could void the user’s authority to operate the product. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. IMPORTANT NOTE: FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destination. The firmware setting is not accessible by the end user. Radio Frequency Interference Requirement - Canada This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. CradlePoint, Inc. 29
  • CradlePoint Wireless-N PCI Adapter User Guide CE Mark This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. WEEE Directive Waste from Electrical and Electronic Equipment must not be disposed of with household waste. If disposed of within the European Union, this product should be treated, recovered and recycled at appropriate facilities. Check with your local dealer or retailer for recycling requirements for your jurisdiction. RoHS Directive Restriction Of Hazardous Substances restricts the use of certain hazardous substances in electrical and electronic equipment. The product is RoHS- compliant. CradlePoint, Inc. 30
  • CradlePoint Wireless-N PCI Adapter User Guide Appendix B - Warranties Hardware Warranty Cradlepoint, Inc. warrants this product against defects in materials and workmanship to the original purchaser (or the first purchaser in the case of an authorized reseller) for a period of 90 days from the date of shipment. This warranty is limited to a repair or replacement of the product. To obtain warranty service, the purchaser must first contact Cradlepoint, Inc. for an RMA number, then return the product to Cradlepoint, Inc. for repair or replacement. Purchaser shall prepay shipping charges for products returned to Cradlepoint, Inc. Cradlepoint, Inc. will pay for return of the products to purchaser, except that purchaser shall pay all shipping charges, duties, and taxes for products returned to Cradlepoint, Inc. from a country other than the United States. Cradlepoint, Inc. makes no other warranty of any kind with regard to this material. Cradlepoint, Inc. shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. Within thirty (30) days of receipt should the product fail for any reason other than damage due to customer negligence, purchaser has the right to return the product for a full refund of the purchase price. If the purchaser wishes to upgrade or convert to another Cradlepoint, Inc. product within the thirty (30) day period, purchaser has the right to return the product and apply the full purchase price toward the purchase of the other product. Any other return will be subject to Cradlepoint, Inc.’s existing restocking policy. CRADLEPOINT, INC. WARRANTS THAT THIS PRODUCT IS NEW OR HAS BEEN REMANUFACTURED TO MEET NEW STANDARDS USING NEW OR SERVICEABLE USED PARTS. CRADLEPOINT, INC. MAKES NO OTHER WARRANTY, EITHER EXPRESSED OR IMPLIED, WITH RESPECT TO THIS PRODUCT. CRADLEPOINT, INC. SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you. THE REMEDIES PROVIDED HEREIN ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. IN NO EVENT SHALL CRADLEPOINT, INC. BE LIABLE FOR ANY LOST PROFITS, DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT OR ANY OTHER LEGAL THEORY. CradlePoint, Inc. 31
  • CradlePoint Wireless-N PCI Adapter User Guide Software Warranty CradlePoint, Inc. warrants the media, on which the software that accompanies this product is furnished, to be free of defects that substantially impair the use of the software for a period of ninety (90) days from the date of shipment. This warranty applies only to software products. The warranty for hardware products is described elsewhere. CradlePoint, Inc. does not warrant that the operation of the program will meet your requirements or be error-free. The program is provided “AS IS” without warranty of any kind. The entire risk as to the quality and performance of the program is with the purchaser. If the program proves defective or inadequate, purchaser assumes the entire cost of servicing or repair. CRADLEPOINT, INC. MAKES NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THIS SOFTWARE. CRADLEPOINT, INC. SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. CRADLEPOINT, INC. DOES NOT REPRESENT OR WARRANT THAT THE SOFTWARE WILL OPERATE UNINTERRUPTED OR ERROR-FREE. Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you. However, any implied warranty of merchantability or fitness is limited to the ninety (90) day duration of this written warranty. Purchaser's exclusive remedy shall be the replacement of defective media which is returned to CradlePoint, Inc. If CradlePoint, Inc. is unable to replace the media within a reasonable amount of time, the purchaser may terminate this agreement by returning the program and all copies, documentation and proof of purchase for a refund of the purchase price. THE REMEDIES PROVIDED HEREIN ARE PURCHASER'S SOLE AND EXCLUSIVE REMEDIES. IN NO EVENT SHALL CRADLEPOINT, INC. BE LIABLE FOR ANY LOST PROFITS, ECONOMIC LOSS, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY. This warranty shall be governed by the laws of the State of Idaho and the parties irrevocably submit to the exclusive jurisdiction of the courts of the State of Idaho for any dispute arising out of this warranty. BY INSTALLING OR USING THE SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT, TOGETHER WITH THE HARDWARE WARRANTY AND SOFTWARE WARRANTY, IT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US AND SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT, EITHER ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT. YOU FURTHER AGREE THAT IF CRADLEPOINT, INC. IS REQUIRED TO ENGAGE IN ANY PROCEEDING, LEGAL OR OTHERWISE, TO ENFORCE ITS RIGHTS UNDER THIS AGREEMENT, CRADLEPOINT, INC. SHALL BE ENTITLED TO RECOVER FROM YOU, IN ADDITION TO ANY OTHER SUMS DUE, REASONABLE ATTORNEY FEES, COSTS AND DISBURSEMENTS. CradlePoint, Inc. 32
  • CradlePoint Wireless-N PCI Adapter User Guide Software License Agreement IMPORTANT Before installing the software, please carefully read this License Agreement. Installation indicates your acceptance of the terms and conditions of this License. If you do not agree with these terms and conditions, you should return the software, and your money will be refunded. License Agreement This license permits you to: 1. Use this software in the conduct of business without limit when the software is used with the CradlePoint Wireless-N PCI Adapter. 2. Copy the software onto any Windows computer when the software is used with the CradlePoint Wireless-N PCI Adapter. You are not permitted to: 1. Make modifications to any portion of this software product. 2. Merge this software product or any portion of it into another program or product. 3. Decompile, reverse engineer, disassemble or otherwise reduce the software to a human-perceivable form. Warranties The “Software Limited Warranty” included in this document governs all warranties. NOTE: BY INSTALLING THE SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT IT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US AND SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT EITHER ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT. YOU FURTHER AGREE THAT IF CRADLEPOINT, INC. IS REQUIRED TO ENGAGE IN ANY PROCEEDING, LEGAL OR OTHERWISE, TO ENFORCE ITS RIGHTS UNDER THIS AGREEMENT, CRADLEPOINT, INC. SHALL BE ENTITLED TO RECOVER FROM LICENSEE, IN ADDITION TO ANY OTHER SUMS DUE, REASONABLE ATTORNEY FEES, COSTS AND DISBURSEMENTS. CradlePoint, Inc. 33
  • CradlePoint Wireless-N PCI Adapter User Guide CradlePoint, Inc. 1199 Shoreline Lane, Suite 301, Boise, ID 83702 USA Phone (208) 424-5054 • Fax (208) 429-6852 Email: support@cradlepoint.com • www.cradlepoint.com Part Number 170448-000 CradlePoint, Inc. 34