Orientation Booklet 2007                                                                         Page 1



Student Book—St...
Orientation Booklet 2007                                                                           Page 2



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Orientation Booklet 2007                                                                         Page 3



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Orientation Booklet 2007                                                                         Page 4




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Orientation Booklet 2007                                                                          Page 5



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Student Book—Student Services section.doc

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Student Book—Student Services section.doc

  1. 1. Orientation Booklet 2007 Page 1 Student Book—Student Services section Student Computing Information Commons The Information Commons Help Desk is the central place for students to go with any computer related question. Location: Mary Couts Burnett Library, first floor Phone: 817-257-5855 (on campus, dial 5855) Web: http://helpdesk.tcu.edu, http://resnet.tcu.edu, http://www.ic.tcu.edu Email: help@tcu.edu Hours: Monday-Thursday, 7:00 am - 1:00 am Friday, 7:00 am - 8:00 pm Saturday, 9:00 am - 8:00 pm Sunday, 12:00 pm to 1:00 am Summer and holiday hours vary. For current hours, see http://lib.tcu.edu/www/policies/hours.asp TCU Communication and Notification TCU utilizes email messages, web pages, telephone, US Mail, and/or Campus Mail to communicate official university business. In the event of an emergency, the University will notify students via TCU email and the TCU Home page (http://www.tcu.edu), which will be updated with pertinent information as needed. Important: Email communication will be sent to the student’s TCU-provided email account. Messages sent to students via email are considered an official form of university communication. Most university offices will use TCU email exclusively to communicate with students. Important notifications such as registration information, housing assignments and communication from Professors are regularly sent to the student’s TCU-provided email account; therefore it is important that students read their TCU email frequently. It is not recommended for students to forward their TCU email to a different address. Computer Services Provided • Email accounts • Internet access from residence halls • Support for Internet connections in residence halls • Wireless Internet access • Network accounts with file storage • Windows XP and Macintosh labs located throughout campus • Laptop checkout with wireless Internet • Collaborative computing areas located in the Library • Student Computing Handbook • SOS list: student consultants who offer repair and tutorial services for a fee Please note: Technology Resources only repairs computers owned by TCU. General repair services cannot be provided for the student community. Please contact an outside vendor or an SOS student consultant for hardware repair and installation. The list of SOS student consultants may be found at http:// www.is.tcu.edu/helpdesk/resnet/sos.html. TCU ResNet TCU provides network connections in all residence halls. Students have the ability to run various applications across the TCU network and the Internet including email, web browsing, and FTP. ResNet Requirements for PC • Windows XP or Windows Vista
  2. 2. Orientation Booklet 2007 Page 2 • 10 BaseT (twisted pair) network (Ethernet) card If the vendor is installing the card, ask for the Ethernet Card address, setup disk and instruction book. • 25 feet of Category 5, 10BaseT (twisted pair) cable with RJ45 connectors at each end • Working Internet applications and web browser (i.e. Internet Explorer, Firefox) • Word processing, spreadsheet and presentation programs recommended (i.e. Microsoft Office suite) ResNet Requirements for Macintosh • Mac OS X • Built-in twisted pair network (Ethernet) card • 25 feet of Category 5, 10BaseT (twisted pair) cable with RJ45 connectors at each end • Internet applications and web browser (i.e. Safari, Internet Explorer) • Word processing, spreadsheet and presentation programs recommended (i.e. Microsoft Office suite) What if my computer does not meet the minimum configuration for the TCU ResNet? Windows XP, Windows Vista and Mac OS X are the operating systems supported for TCU ResNet. However, other operating systems are allowed. Older OS versions, Linux, and game boxes may be registered on the ResNet network, but no support will be provided for setup of these operating systems. Please note that computer labs are available throughout campus for students without personal computers. Checklist for ResNet Use this checklist to prepare your machine for the TCU ResNet. Each step is detailed thoroughly in the Student Computing Handbook and on the website http://resnet.tcu.edu. Verify your computer has an network (Ethernet) card and cable Register the Ethernet address at http://my.tcu.edu Install the TCU anti-virus program Install Windows/Mac Operating System Patches and Updates Network Addresses Network cards must be registered at http://my.tcu.edu in order to connect to ResNet. In addition, wireless cards must be registered before connecting to the FrogWave wireless network. Follow the steps below to find and register your ResNet (local area network) and wireless cards. Windows XP • Select Start • Select Run • Type Command in the box • Press OK • At the Command prompt, type ipconfig/all • Find the Ethernet Adapter Local Area Connection • Find the Physical Address listed under the Ethernet Adapter Local Area Connection (Example EA: 00-08-02-AC-97-3B) • If a wireless card is installed, find the Physical Address listed for the Wireless Adapter • Log into http://my.tcu.edu • Select Helpful Links • Select TCU Network Registration • Fill in Ethernet Address and Computer Operating System type Windows Vista • Select Start • At Start Search, type command and press Enter. • At the Command prompt, type ipconfig/all • Find the Ethernet Adapter Local Area Connection • Find the Physical Address listed under the Ethernet Adapter Local Area Connection (Example EA: 00-08-02-AC-97-3B) • If a wireless card is installed, find the Physical Address listed for the Wireless Adapter
  3. 3. Orientation Booklet 2007 Page 3 • Log into http://my.tcu.edu • Select Helpful Links • Select TCU Network Registration • Fill in Ethernet Address and Computer Operating System type Macintosh OS X • Go to System Preferences • Click on Network • Show: Built-in Ethernet • Click Ethernet button on the bar • The Ethernet address is the Ethernet ID shown • Log into http://my.tcu.edu • Select Helpful Links • Select TCU Network Registration • Fill in Ethernet Address and Computer Operating System type Anti-Virus Software In order to provide and maintain a fast and reliable network, TCU provides licensed, updated Symantec AntiVirus software to all students. Students who do not install the anti-virus software provided will have network privileges suspended. Step One: Uninstall any anti-virus program from the computer Step Two: Login to http://my.tcu.edu Step Three: Download and install the TCU anti-virus program. (Please see detailed instructions on the website at http://resnet.tcu.edu) Update your Operating System Due to the dangers of hackers, viruses, and spyware, it is imperative to keep your computer protected. ResNet users are required to keep their operating systems up-to-date. Installation of Security and Critical patches should be downloaded on a regular basis. Windows Updates: From Internet Explorer, select Tools from the menu and select Windows Update to install all Security and Critical operating system patches. It is recommended that Windows be setup to look for these updates automatically. To setup Automatic Updates, look in the Control Panel under Security Center. Macintosh Updates: Use Software Update in System Preferences to download Apple security updates. It is recommended to enable the Scheduled Update function. Computer Accounts Every TCU student is provided an account for network and email access. When beginning the application process at TCU, students use http://my.tcu.edu to create the account with a unique user name and email address. The account stays active as long as the student is enrolled at TCU. Account Passwords To change a password, reset a forgotten password or unlock an account, go to the Password Self-Service page at http://mypw.tcu.edu. The Password Self-Service page is always available via the Internet, 24 hours a day. Passwords expire every 120 days. The specific password requirements are listed on the self- service page at http://mypw.tcu.edu. Mail.tcu.edu Email accounts are accessed via the Internet at http://mail.tcu.edu. Student accounts are given 100 MB of storage. My.tcu.edu Students may use the internet to login to http://my.tcu.edu to register for classes, check grades, read and send announcements to the campus community, view campus calendars and events, update address and phone information, and much more.
  4. 4. Orientation Booklet 2007 Page 4 StuFile TCU provides each student with 100 MB of network storage space on the TCU Student File Server. Students are encouraged to store important files there. The StuFile Server is backed up nightly to ensure the safety of the data that resides there. When logged into the TCU network from the PC labs, this space is mapped to the U: drive. Otherwise, an FTP application must be used to access files there. StuFile also may be used to publish student web pages. Labs There are numerous computer labs available on campus. In addition, many departments on campus have labs reserved for departmental majors or for students enrolled in specific classes. Labs also supply laser printers for student use. Each semester, students are entitled to 200 printed pages in black and white at no cost. Additional pages will be charged to the student’s account at 10¢ cents per page. All printing to color laser printers incur a charge of 90¢ cents per page. FrogWave Wireless access is available across campus and is being added to most Residence Halls. Wireless network cards must be registered at http://my.tcu.edu. Detailed instructions can be found at http://helpdesk.tcu.edu or in the Student Computing Handbook. Family Book—Student Services section Student Computing Information Commons The Information Commons Help Desk is the central place for students to go with any computer related question. Location: Mary Couts Burnett Library, first floor Phone: 817-257-5855 (on campus, dial 5855) Web: http://helpdesk.tcu.edu, http://resnet.tcu.edu, http://www.ic.tcu.edu Email: help@tcu.edu Hours: Monday-Thursday, 7:00 am - 1:00 am Friday, 7:00 am - 8:00 pm Saturday, 9:00 am - 8:00 pm Sunday, 12:00 pm to 1:00 am Summer and holiday hours vary. For current hours, see http://lib.tcu.edu/www/policies/hours.asp TCU Communication and Notification TCU utilizes email messages, web pages, telephone, US Mail, and/or Campus Mail to communicate official university business. In the event of an emergency, the University will notify students via TCU email and the TCU Home page (http://www.tcu.edu), which will be updated with pertinent information as needed. Important: Email communication will be sent to the student’s TCU-provided email account. Messages sent to students via email are considered an official form of university communication. Most university offices will use TCU email exclusively to communicate with students. Important notifications such as
  5. 5. Orientation Booklet 2007 Page 5 registration information, housing assignments and communication from Professors are regularly sent to the student’s TCU-provided email account; therefore it is important that students read their TCU email frequently. It is not recommended for students to forward their TCU email to a different address. Computer Services Provided • Email accounts • Internet access from residence halls • Support for Internet connections in residence halls • Wireless Internet access • Network accounts with file storage • Windows XP and Macintosh labs located throughout campus • Laptop checkout with wireless Internet • Collaborative computing areas located in the Library • Student Computing Handbook • SOS list: student consultants who offer repair and tutorial services for a fee Please note: Technology Resources only repairs computers owned by TCU. General repair services cannot be provided for the student community. Please contact an outside vendor or an SOS student consultant for hardware repair and installation. The list of SOS student consultants may be found at http:// www.is.tcu.edu/helpdesk/resnet/sos.html. TCU ResNet TCU provides network connections in all residence halls. Students have the ability to run various applications across the TCU network and the Internet including email, web browsing, and FTP. ResNet Requirements for PC • Windows XP or Windows Vista • 10 BaseT (twisted pair) network (Ethernet) card If the vendor is installing the card, ask for the Ethernet Card address, setup disk and instruction book. • 25 feet of Category 5, 10BaseT (twisted pair) cable with RJ45 connectors at each end • Working Internet applications and web browser (i.e. Internet Explorer, Firefox) • Word processing, spreadsheet and presentation programs recommended (i.e. Microsoft Office suite) ResNet Requirements for Macintosh • Mac OS X • Built-in twisted pair network (Ethernet) card • 25 feet of Category 5, 10BaseT (twisted pair) cable with RJ45 connectors at each end • Internet applications and web browser (i.e. Safari, Internet Explorer) • Word processing, spreadsheet and presentation programs recommended (i.e. Microsoft Office suite) What if my computer does not meet the minimum configuration for the TCU ResNet? Windows XP, Windows Vista and Mac OS X are the operating systems supported for TCU ResNet. However, other operating systems are allowed. Older OS versions, Linux, and game boxes may be registered on the ResNet network, but no support will be provided for setup of these operating systems. Please note that computer labs are available throughout campus for students without personal computers. Checklist for ResNet Use this checklist to prepare your machine for the TCU ResNet. Each step is detailed thoroughly in the Student Computing Handbook and on the website http://resnet.tcu.edu. Verify your computer has an network (Ethernet) card and cable Register the Ethernet address at http://my.tcu.edu Install the TCU anti-virus program Install Windows/Mac Operating System Patches and Updates

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