Partnering with Students, Enhancing Services  John C. Borne -  [email_address] Cynthia M. Hadden, Ph.D. -  [email_address]...
 
 
 
 
 
 
 
TigerBytes A Personal Storage System for  Students at LSU
TigerBytes: Overview <ul><li>Initiated by students </li></ul><ul><li>Personal storage accounts </li></ul><ul><li>Accessibl...
TigerBytes: History <ul><li>PAWS </li></ul><ul><li>Student Technology Fee </li></ul><ul><li>Windows Active Directory </li>...
TigerBytes: Challenges <ul><li>Sparse software tools </li></ul><ul><li>Sparse programming resources </li></ul><ul><li>Hybr...
TigerBytes: Features <ul><li>Automatically provides a personal disk storage space when logged into the LSU.EDU domain with...
TigerBytes: Technology <ul><li>Windows Distributed File System (DFS)  </li></ul><ul><li>600gb of SAN-based storage </li></...
 
 
 
TigerBytes: Acceptance <ul><li>Today,  </li></ul><ul><li>Available to all students, faculty, and staff (over 37,000) </li>...
TigerBytes: Future Directions <ul><li>Collaborative class space </li></ul><ul><li>Owner managed security </li></ul><ul><li...
LSU Mobile Technology Enhanced Teaching and Learning Unbound
LSU Mobile: Overview <ul><li>Phased implementation </li></ul><ul><li>Focused on teaching and learning </li></ul><ul><li>Pl...
LSU Mobile: History <ul><li>2002 </li></ul><ul><ul><li>Wireless access in the library </li></ul></ul><ul><ul><li>Wireless ...
LSU Mobile: Challenges <ul><li>Funding </li></ul><ul><li>Wireless standards </li></ul><ul><li>Coverage </li></ul><ul><li>A...
LSU Mobile: Features <ul><li>Nearly 300 wireless access points across the LSU campus </li></ul><ul><li>Laptops and tablet ...
LSU Mobile: Features http://www.lsu.edu/otc
LSU Mobile: Technology <ul><li>Wireless access points  </li></ul><ul><ul><li>Cisco 1200 series access points </li></ul></u...
LSU Mobile: Acceptance <ul><li>Student computing trends at LSU </li></ul><ul><ul><li>Approx. 93% of LSU students own a per...
LSU Mobile: Future Directions <ul><li>2004-2005 possibilities </li></ul><ul><ul><li>Wireless expansion into all academic b...
Web Mail Email and Calendaring Services Anytime, Anyplace
Web Mail: History <ul><li>September 2, 1997 </li></ul><ul><li>Hosts email as primary business </li></ul><ul><li>Manages 10...
Web Mail: Initial Requirements <ul><li>Multiple attachments </li></ul><ul><li>Signature block </li></ul><ul><li>Personal a...
Web Mail: Refined Requirements <ul><li>Email </li></ul><ul><ul><li>Attachments, Signatures, Spell Check, Rich Text </li></...
Web Mail: Pilot <ul><li>Great look.  Great features.  Everything I have been asking for! </li></ul><ul><li>An address book...
Web Mail: History <ul><li>Spring /Summer 2003 </li></ul><ul><ul><li>Received request for improved web mail and calendaring...
Web Mail: Challenges <ul><li>New State Procurement Regulations </li></ul><ul><li>Outblaze Limited  (angies@outblaze.com) <...
Web Mail: Features <ul><li>Multiple attachments </li></ul><ul><li>Multiple signatures </li></ul><ul><li>Spell check </li><...
Web Mail: Service Offerings <ul><li>Basic Offering (Underwritten by STF) </li></ul><ul><ul><li>50 MB storage, Calendaring,...
 
 
 
 
Web Mail: Future Directions <ul><li>May - June </li></ul><ul><ul><li>Provide basic offering to newly admitted students  </...
Partnering with Students, Enhancing Services  John C. Borne -  [email_address] Cynthia M. Hadden, Ph.D. -  [email_address]...
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Partnering with Students, Enhancing Services

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  • We’re going to start off by talking about tigerbytes; LSU’s personal file storage system. The PAWS portal and Tigerbytes were some of the earliest partnerships between students and the Office of Computing Services. As Cindy said, the students voted to assess themselves a technology fee in 1997. The adoption of this self-assessed technology fee by the students was a real turning point for them. It empowered them in a way that I don’t think they had experienced before. It gave them a voice and the ability to make a difference in their learning environment.
  • The idea of Tigerbytes originated in a meeting of the Student Technology Fee Committee. The students were concerned with the number of requests being submitted by academic departments to fund the purchase of large amounts of disk storage to store class work for their students. There was also concern about the reliability of commonly available storage media at the time. Stories of graduate students with corrupted floppies containing the only copy of their thesis or dissertation were common. The students themselves came up with the idea that it would be a more efficient use of their money to have a campus-wide system that would server the entire student body. With this idea in mind, the Tech Fee Committee approached the Office of Computing Services with a request to look at a campus wide system for a personal file storage application for students. The system had to be accessible both in on-campus labs and offices, and off campus. The system also had to have flexibility in terms of the amount of storage granted to various groups of students determined primarily by college. The point made at the time was that some different curriculums had differing requirements in terms of the amount of storage an individual student would reasonably require. Basically, TigerBytes is a system that provides personal file storage space for students, faculty, and staff. The system is accessible both on and off campus and through a Windows login and the Web. The system offers flexible amounts of storage dependent on the student’s needs and the specific funding agreements in place for a particular college.
  • I’m going to relate a little of the history of TigerBytes, but I’ll start with a few of the events and decisions that prepared the foundation for applications like TigerBytes. As Cindy mentioned the PAWS portal came online in 1997 Active Directory 2001 Tigerbytes simultaneous with AD in 2001
  • Webdav was brand new and unproven. No dedicated personnel Required linking Active Directory and PAWS accounts by a Single Signon method. Basically, about 4 months from concept to delivery of pilot. Politically charged because project viewed as stealing funding and ideas from some departments. Student Tech Fee Committee wanted a system to benefit all students and not any one department.
  • The end result of all the wrangling was a very simple system that, using data mined from LSU’s enterprise data sources, sets up a personal storage space and is accessible through Windows Active Directory capable clients. Is also accessible through a web interface attached to the PAWS portal. Is available continuously through a student, faculty, or staff members tenure at LSU. And, is flexible in terms of the amount of storage that an identifiable group can receive.
  • The underlying technology used to implement the system is primarily based on DFS Shares constructed in Windows Active Directory. The system currently maps 600 gigabytes of SAN-based storage and uses Veritas’s StorageCentral software to handle the quotas. The web interface in PAWS is written using .Net Today, there are products and open source software available that make this type of system much easier to do. Products like Xythos and it’s value added version, Blackboard Content Manager did not exist. At the time Tigerbytes was developed, WebDav was very new. There were few products utilizing it and its reputation was not as solid as it is today.
  • As you’ve seen, TigerBytes is not a complicated system, but today….. Used by only one third. Part of the problem is marketing. While Tigerbytes has been greeted enthusiastically by students and faculty, it has not been marketed on an ongoing basis. That is expected to change shortly with the initiation of a program to begin marketing services to students in an effort to inform them about services available to them.
  • The adoption of the self-assessed technology fee by the students was a real turning point for them. It really empowered them in a way that they had not experienced before. The partnerships between the students and the Office of Computing Services that we’ll be talking about were contemporary with or followed the introduction of the student technology fee. The PAWS portal and Tigerbytes were some of the earliest of these partnerships.
  • Webdav was brand new and unproven. Required linking Active Directory and PAWS accounts by Single Signon
  • Webdav was brand new and unproven. Required linking Active Directory and PAWS accounts by Single Signon
  • Partnering with Students, Enhancing Services

    1. 1. Partnering with Students, Enhancing Services John C. Borne - [email_address] Cynthia M. Hadden, Ph.D. - [email_address] Joel G. Williams - [email_address] Office of Computing Services Louisiana State University Copyright John C. Borne, Cynthia M. Hadden & Joel G. Williams, 2004. This work is the intellectual property of the authors. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.
    2. 9. TigerBytes A Personal Storage System for Students at LSU
    3. 10. TigerBytes: Overview <ul><li>Initiated by students </li></ul><ul><li>Personal storage accounts </li></ul><ul><li>Accessible on and off campus </li></ul><ul><li>Flexible quotas based on needs and funding </li></ul>
    4. 11. TigerBytes: History <ul><li>PAWS </li></ul><ul><li>Student Technology Fee </li></ul><ul><li>Windows Active Directory </li></ul><ul><li>TigerBytes begun in Spring 2001 with funding from Student Tech Fee </li></ul><ul><li>Additional funding granted in Summer 2002 to extend the program to all students </li></ul><ul><li>University funds expansion to faculty and staff </li></ul>
    5. 12. TigerBytes: Challenges <ul><li>Sparse software tools </li></ul><ul><li>Sparse programming resources </li></ul><ul><li>Hybrid environment </li></ul><ul><li>Short timeframe </li></ul>
    6. 13. TigerBytes: Features <ul><li>Automatically provides a personal disk storage space when logged into the LSU.EDU domain with Win2000 or XP Pro </li></ul><ul><li>A web interface for file upload/download </li></ul><ul><li>Available between semesters and after graduation for a limited time ( at least 3 months) </li></ul><ul><li>Individual storage amount dependent on funding </li></ul>
    7. 14. TigerBytes: Technology <ul><li>Windows Distributed File System (DFS) </li></ul><ul><li>600gb of SAN-based storage </li></ul><ul><li>Veritas’ StorageCentral managing quotas </li></ul><ul><li>Paths stored in MS Active Directory </li></ul><ul><li>.NET web interface in PAWS portal </li></ul>
    8. 18. TigerBytes: Acceptance <ul><li>Today, </li></ul><ul><li>Available to all students, faculty, and staff (over 37,000) </li></ul><ul><li>TigerBytes contains over 600,000 files occupying 200 gigabytes </li></ul><ul><li>Used by one third of enrolled users </li></ul>
    9. 19. TigerBytes: Future Directions <ul><li>Collaborative class space </li></ul><ul><li>Owner managed security </li></ul><ul><li>Universal client access </li></ul><ul><li>Bridwell-Bowles initiative / student portfolios </li></ul>
    10. 20. LSU Mobile Technology Enhanced Teaching and Learning Unbound
    11. 21. LSU Mobile: Overview <ul><li>Phased implementation </li></ul><ul><li>Focused on teaching and learning </li></ul><ul><li>Planned flexibility for the future </li></ul>
    12. 22. LSU Mobile: History <ul><li>2002 </li></ul><ul><ul><li>Wireless access in the library </li></ul></ul><ul><ul><li>Wireless “check-out” program </li></ul></ul><ul><li>2003 </li></ul><ul><ul><li>Wireless corridor expansion </li></ul></ul><ul><li>2004 </li></ul><ul><ul><li>Wireless classroom expansion </li></ul></ul><ul><ul><li>Wireless “check-out” expansion </li></ul></ul>
    13. 23. LSU Mobile: Challenges <ul><li>Funding </li></ul><ul><li>Wireless standards </li></ul><ul><li>Coverage </li></ul><ul><li>Authentication/authorization </li></ul><ul><li>Visibility </li></ul>
    14. 24. LSU Mobile: Features <ul><li>Nearly 300 wireless access points across the LSU campus </li></ul><ul><li>Laptops and tablet PCs available for check-out in the library </li></ul><ul><li>Wireless access cards available for extended check-out </li></ul>
    15. 25. LSU Mobile: Features http://www.lsu.edu/otc
    16. 26. LSU Mobile: Technology <ul><li>Wireless access points </li></ul><ul><ul><li>Cisco 1200 series access points </li></ul></ul><ul><ul><li>Supports 802.11a/802.11b/802.11g </li></ul></ul><ul><li>Perfigo security and authentication </li></ul><ul><ul><li>LSU accounts </li></ul></ul><ul><ul><li>Guest accounts </li></ul></ul><ul><li>Cisco wireless adapters </li></ul><ul><li>IBM laptops and Toshiba tablet PCs </li></ul>
    17. 27. LSU Mobile: Acceptance <ul><li>Student computing trends at LSU </li></ul><ul><ul><li>Approx. 93% of LSU students own a personal computer </li></ul></ul><ul><ul><li>Approx. 40% of this group own a laptop </li></ul></ul><ul><li>Visibility is key… </li></ul><ul><ul><li>Intel’s top 100 most unwired college campuses list </li></ul></ul><ul><ul><li>SG marketing partnership </li></ul></ul>
    18. 28. LSU Mobile: Future Directions <ul><li>2004-2005 possibilities </li></ul><ul><ul><li>Wireless expansion into all academic buildings on the LSU campus </li></ul></ul><ul><ul><li>The “Visionary Classroom” </li></ul></ul><ul><ul><ul><li>From access to application </li></ul></ul></ul>
    19. 29. Web Mail Email and Calendaring Services Anytime, Anyplace
    20. 30. Web Mail: History <ul><li>September 2, 1997 </li></ul><ul><li>Hosts email as primary business </li></ul><ul><li>Manages 100,000’s of accounts </li></ul><ul><li>Operated for two years or more </li></ul>Carrier Class Provider
    21. 31. Web Mail: Initial Requirements <ul><li>Multiple attachments </li></ul><ul><li>Signature block </li></ul><ul><li>Personal address book </li></ul><ul><li>Group calendaring </li></ul>
    22. 32. Web Mail: Refined Requirements <ul><li>Email </li></ul><ul><ul><li>Attachments, Signatures, Spell Check, Rich Text </li></ul></ul><ul><ul><li>Out-of-Office Replies, Reply to All </li></ul></ul><ul><ul><li>Filtering, Flagging and Forwarding </li></ul></ul><ul><ul><li>White lists, Block lists, Automatic Junk Mail Deletion </li></ul></ul><ul><li>Address Book </li></ul><ul><ul><li>Nicknames, One click entry </li></ul></ul><ul><li>Calendar </li></ul><ul><ul><li>Individual, Group, Enterprise </li></ul></ul><ul><li>Infrastructure </li></ul><ul><ul><li>Web-based Customization, Web-based Administration </li></ul></ul><ul><ul><li>Portal Integration Capabilities </li></ul></ul><ul><ul><li>Backup and Recovery </li></ul></ul>
    23. 33. Web Mail: Pilot <ul><li>Great look. Great features. Everything I have been asking for! </li></ul><ul><li>An address book. Finally! </li></ul><ul><li>Anything is better than the old way! </li></ul>.
    24. 34. Web Mail: History <ul><li>Spring /Summer 2003 </li></ul><ul><ul><li>Received request for improved web mail and calendaring services </li></ul></ul><ul><ul><li>Defined requirements and identified potential services </li></ul></ul><ul><ul><li>Worked with SG to pilot web mail and calendaring services </li></ul></ul><ul><li>Fall 2003 </li></ul><ul><ul><li>Presented pilot results to STF committee and requested funding </li></ul></ul><ul><ul><li>Received approval from the committee to proceed </li></ul></ul><ul><ul><li>Issued an Invitation to Bid to carrier class email providers </li></ul></ul><ul><li>Spring 2004 </li></ul><ul><ul><li>Presented results to Procurement Support Team </li></ul></ul><ul><ul><li>Issued an Intent to Award </li></ul></ul><ul><ul><li>Requested final approval and authority to issue Purchase Order (PO) </li></ul></ul><ul><ul><li>Prepared for implementation and migration </li></ul></ul>
    25. 35. Web Mail: Challenges <ul><li>New State Procurement Regulations </li></ul><ul><li>Outblaze Limited (angies@outblaze.com) </li></ul>Web Mail: Award
    26. 36. Web Mail: Features <ul><li>Multiple attachments </li></ul><ul><li>Multiple signatures </li></ul><ul><li>Spell check </li></ul><ul><li>Rich text editing </li></ul><ul><li>Out-of-Office replies </li></ul><ul><li>Mail Filtering </li></ul><ul><li>Mail Flagging </li></ul><ul><li>Anti-spam features </li></ul><ul><li>Address book </li></ul><ul><li>IMAP support </li></ul><ul><li>POP3 support </li></ul><ul><li>Individual calendars </li></ul><ul><li>Group calendars </li></ul><ul><li>Portal integration features </li></ul><ul><li>Scaleable </li></ul><ul><li>Backup / Recovery </li></ul><ul><li>Web-based administration </li></ul><ul><li>Payment gateway </li></ul><ul><li>File sharing </li></ul><ul><li>Web publishing </li></ul><ul><li>Message board </li></ul><ul><li>Task Lists </li></ul>
    27. 37. Web Mail: Service Offerings <ul><li>Basic Offering (Underwritten by STF) </li></ul><ul><ul><li>50 MB storage, Calendaring, Forwarding, Spell Check, </li></ul></ul><ul><ul><li>Anti-Virus, Anti-Spam </li></ul></ul><ul><li>Storage Upgrade (For Fee) </li></ul><ul><ul><li>10 MB storage </li></ul></ul><ul><li>Protocol Upgrade (For Fee) </li></ul><ul><ul><li>POP/IMAP/SMTP </li></ul></ul><ul><li>Premium Upgrade (For Fee) </li></ul><ul><ul><li>File Cabinet, Message Board, Photo Album, Homepage Builder </li></ul></ul><ul><li>Premium Offering (For Fee) </li></ul><ul><ul><li>50 MB storage, Calendaring, Forwarding, Spell Check, </li></ul></ul><ul><ul><li>Anti-Virus, Anti-Spam, </li></ul></ul><ul><ul><li>File Cabinet, Message Board, Photo Album, Homepage Builder </li></ul></ul>
    28. 42. Web Mail: Future Directions <ul><li>May - June </li></ul><ul><ul><li>Provide basic offering to newly admitted students </li></ul></ul><ul><ul><li>Provide basic offering to pilot groups </li></ul></ul><ul><li>June - August </li></ul><ul><ul><li>Provide basic accounts to currently enrolled students </li></ul></ul><ul><li>August </li></ul><ul><ul><li>Provide premium offering to May graduates </li></ul></ul><ul><li>Fall 2004 and Beyond </li></ul><ul><ul><li>Explore applicability to other initiatives (CxC) </li></ul></ul><ul><ul><li>Explore use by other constituencies </li></ul></ul>
    29. 43. Partnering with Students, Enhancing Services John C. Borne - [email_address] Cynthia M. Hadden, Ph.D. - [email_address] Joel G. Williams - [email_address] Office of Computing Services Louisiana State University Copyright John C. Borne, Cynthia M. Hadden & Joel G. Williams, 2004. This work is the intellectual property of the authors. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.
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