Handhelds and Wireless Email


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Handhelds and Wireless Email

  1. 1. Handhelds and Wireless Email Rob Averbach Wilmington Trust Presented for AIIM William Penn Chapter June 10, 2005 © 2005 Rob Averbach
  2. 2. Agenda <ul><li>Wireless Definition </li></ul><ul><li>Evolution </li></ul><ul><li>Other Techno-Jargon </li></ul><ul><li>Enterprise Architecture Components </li></ul><ul><li>Implementation Considerations </li></ul><ul><li>Main Carriers and Software Vendors </li></ul>
  3. 3. Wired Definition <ul><li>Main Entry: wired Pronunciation: 'wIrd Function: adjective </li></ul><ul><li>reinforced by wire (as for strength) </li></ul><ul><li>furnished with wires (as for electric connections) </li></ul><ul><li>bound with wire <a wired container> </li></ul><ul><li>having a wirework netting or fence </li></ul><ul><li>feverishly excited </li></ul>* From www.m-w.com
  4. 4. Wireless Definition <ul><li>wire·less </li></ul><ul><li>Pronunciation: 'wIr-l&s </li></ul><ul><li>Function: adjective </li></ul><ul><li>having no wire or wires </li></ul><ul><li>chiefly British : of or relating to radiotelegraphy, radiotelephony, or radio </li></ul><ul><li>not having wires which causes feverish excitement (per Rob) </li></ul>* From www.m-w.com
  5. 5. Evolution <ul><li>Data-only </li></ul><ul><li>Totally wireless or some synchro-nization </li></ul><ul><li>Cellular </li></ul>Data Only <ul><li>Email /Calendar internally </li></ul><ul><li>Stand-alone PDAs </li></ul><ul><li>Corporate Network – internal access only </li></ul>Islands of Automation <ul><li>Smart-phones </li></ul><ul><li>Converged Devices </li></ul><ul><li>Totally Wireless </li></ul><ul><li>Synchronized PDAs with email (Outlook and Notes) </li></ul><ul><li>Paper Calendar </li></ul><ul><li>Fax </li></ul><ul><li>Typewriter </li></ul>Tools / Devices <ul><li>Internet </li></ul><ul><li>Cellular </li></ul><ul><li>WIFI </li></ul><ul><li>Blue Tooth </li></ul><ul><li>Serial Port /USB </li></ul><ul><li>Telephone </li></ul><ul><li>US Mail </li></ul>Transport / Communi-cation Converged Devices More Integration Day of Dinosaur
  6. 6. Growing Business Need <ul><li>Faster response to client needs </li></ul><ul><ul><li>External </li></ul></ul><ul><ul><li>Internal </li></ul></ul><ul><li>Save time and keep organized on the road; no need to plug in and dial in. </li></ul><ul><li>One device for email, phone, calendar </li></ul>
  7. 7. Other Techno-Jargon <ul><li>WIFI </li></ul><ul><li>BlueTooth </li></ul><ul><li>Cellular </li></ul><ul><li>Messaging </li></ul>
  8. 8. Wireless Techno-Jargon -- WIFI <ul><li>High speed access from your device to a local network access point </li></ul><ul><li>802.11 specification: a, b & g – different speeds and frequencies </li></ul><ul><li>Hot Spots </li></ul><ul><li>See http://www.wi-fi.org </li></ul>
  9. 9. Wireless Techno-Jargon -- Bluetooth <ul><li>An open standard for short-range communications of data and voice between both mobile and stationary devices. </li></ul><ul><li>Creates Wireless Personal Area Network (PAN) </li></ul><ul><li>Uses: </li></ul><ul><ul><li>Remote Headset for Cell phone </li></ul></ul><ul><ul><li>Printing </li></ul></ul><ul><ul><li>Networking </li></ul></ul>
  10. 10. Wireless Technologies -- Cellular <ul><li>Operated in US, Latin America, New Zealand, parts of Russia and Asia Pacific </li></ul>TDMA – Time Division Multiple Access <ul><li>CDMA allows multiple frequencies to be used simultaneously. </li></ul>CDMA – Code Division Multiple Access Method <ul><li>a radio technology for GSM networks </li></ul><ul><li>Allows ability to charge by amount of data sent rather than connect time. </li></ul><ul><li>flexible data transmission rates typically up to 20 or 30 Kbps A 2.5G enhancement to GSM </li></ul>GPRS -- General Packet Radio Service <ul><li>Widely used digital mobile phone system </li></ul><ul><li>Standard in Europe </li></ul><ul><li>Frequencies: 800, 900, 1800 and 1900 MHz frequency bands </li></ul>GSM -- Global System for Mobile communications Description Technology
  11. 11. Wireless Technologies -- Generations of Cellular <ul><li>Support higher bandwidth applications like video. </li></ul><ul><li>See www.3gpp.org </li></ul>3G <ul><li>Extension of 2G </li></ul><ul><li>GPRS and EDGE for data </li></ul>2.5G <ul><li>Digital Technology - GSM, TDMA and CDMA. </li></ul><ul><li>Faster rate for voice and some data capabilities, like SMS </li></ul>2G <ul><li>Analog, circuit switched </li></ul><ul><li>Poor quality </li></ul><ul><li>Being phased out </li></ul>1G Description Generation
  12. 12. Messaging Techno-Jargon <ul><li>SMS – Short Message Service – allowing text messages of up to 160 characters to be sent and received from device to device. Also can send messages from web interface </li></ul><ul><li>MMS – Multimedia Messaging Service – extends text messaging to include longer text, graphics, photos, audio clips, video clips, or any combination of the above, within certain size limits </li></ul><ul><li>Push vs Pull Technology </li></ul><ul><ul><li>Push – Messages are pushed to the user’s device from the email system </li></ul></ul><ul><ul><li>Pull – Messages are requested by the device and pulled onto the system </li></ul></ul>
  13. 13. Wireless Techno-Jargon Definition Sites <ul><li>Previous definitions were pulled from several sources </li></ul><ul><ul><li>http://www.polyphonic-ringtones-ring-tones.co.uk/glossary.html # </li></ul></ul><ul><ul><li>http:// www.phonescoop.com /glossary/ </li></ul></ul>
  14. 14. Enterprise Architecture – Layers of components Enterprise Calendar System (e.g., Outlook or Notes) Server Operating System (e.g., Windows) Application Software (e.g., Good or BlackBerry) Your Network – WAN/LAN Internet Carrier and it’s Network (Verizon, Cingular) Device Make/Model (e.g., Nokia, Samsung, Siemens) Operating System (e.g., Pocket PC, Palm OS, Blackberry Application Software (e.g., Blackberry, Good)
  15. 15. Enterprise Selection / Implementation Considerations <ul><li>Costs and functionality for: </li></ul><ul><ul><li>Carrier </li></ul></ul><ul><ul><li>Device </li></ul></ul><ul><ul><li>Enterprise and Device Software </li></ul></ul><ul><li>International </li></ul><ul><li>Support </li></ul><ul><li>User Training </li></ul><ul><li>Data and Security </li></ul><ul><li>Asset Management </li></ul><ul><li>Etiquette </li></ul><ul><li>Miscellaneous </li></ul>
  16. 16. Enterprise Implementation / Selection <ul><li>Ease of use </li></ul><ul><li>Durability </li></ul><ul><li>Size/Weight </li></ul><ul><li>Battery life </li></ul><ul><li>Quality of reception </li></ul><ul><li>Color vs. B&W </li></ul><ul><li>Device Itself </li></ul><ul><li>Accessories </li></ul><ul><li>Insurance </li></ul>Device <ul><li>Coverage </li></ul><ul><ul><li>Domestic </li></ul></ul><ul><ul><li>International </li></ul></ul><ul><li>One point of contact for all location orders </li></ul><ul><li>Plan Cost </li></ul><ul><ul><li>Voice </li></ul></ul><ul><ul><li>Data </li></ul></ul><ul><li>Roaming </li></ul><ul><li>Plan Length </li></ul>Carrier Functionality Cost Component
  17. 17. Enterprise Implementation / Selection <ul><li>Ease of use </li></ul><ul><li>Accurately Synchronize </li></ul><ul><li>Integration with your enterprise Email system </li></ul><ul><li>No Desktop Install – all wireless and “Over the Air Upgrade” </li></ul><ul><li>Ability to see WYSYWIG DOCS – Potentially more costly to download </li></ul><ul><li>“ Kill Pill” to remove data remotely </li></ul><ul><li>Closely matches current Email, Calendar, To-do, etc functionality </li></ul><ul><li>Web Capability </li></ul><ul><li>Licensing – device vs. server </li></ul><ul><li>Maintenance </li></ul><ul><li>Subscription </li></ul><ul><li>Other software to enhance experience </li></ul>Enterprise and Device Software Functionality Cost Component
  18. 18. Carriers and Devices <ul><li>Each carrier has different coverage </li></ul><ul><ul><li>Some carriers have international coverage </li></ul></ul><ul><ul><li>Some carriers have international coverage for voice only </li></ul></ul><ul><ul><li>Need to check DATA and VOICE coverage </li></ul></ul><ul><li>SIM Locked – Some devices are locked to a particular carrier and therefore you cannot use SIM from another carrier. </li></ul>
  19. 19. Carriers and Devices <ul><li>One vendor may not work for entire enterprise solution due to coverage or cost. May need to use multiple based on location of user base. </li></ul><ul><ul><li>Cingular for US, Vodaphone for England </li></ul></ul><ul><ul><li>Verizon for NE USA, Sprint for Florida </li></ul></ul><ul><li>Try not to be swayed by individuals wanting carriers that are used by their family. This is a business decision. </li></ul>
  20. 20. International <ul><li>Need to check roaming partners for carrier in the location that your business folks travel ( www.gsmworld.com ) </li></ul><ul><li>Some roaming partners only support voice and not data </li></ul><ul><li>Check roaming costs for VOICE and DATA. Data Usage is generally not high, unless using Web and downloading WYSIWYG docs </li></ul>
  21. 21. International Roaming * From Cingular Web Site
  22. 22. International (cont’d) <ul><li>T-mobile Germany is not necessarily the same as T-mobile in the USA; generally are separate companies. </li></ul><ul><li>Need electrical adapters for chargers </li></ul><ul><li>Keyboard – Qwerty vs. Other </li></ul><ul><li>Make sure phone book has “+ Country Code” entered (e.g. +1.215.555.1212) </li></ul>
  23. 23. International Roaming * From GSMWORLD Web Site
  24. 24. Support <ul><li>Give devices to Help Desk </li></ul><ul><ul><li>Train them </li></ul></ul><ul><ul><li>Setup special team, especially if executive use </li></ul></ul><ul><li>Obtain support numbers for Carrier </li></ul><ul><ul><li>They should be your primary support for the device </li></ul></ul><ul><ul><li>Negotiate support on the software too </li></ul></ul><ul><ul><li>Larger clients may be able to get “special” number </li></ul></ul><ul><li>Obtain support numbers for software vendor </li></ul>
  25. 25. User Training <ul><li>Who are the users? </li></ul><ul><ul><li>Execs </li></ul></ul><ul><ul><li>Sales </li></ul></ul><ul><ul><li>Management </li></ul></ul><ul><ul><li>Tech Support </li></ul></ul><ul><li>Give users training with some troubleshooting tips / reference card </li></ul><ul><ul><li>One-on-one with Execs </li></ul></ul><ul><ul><li>Ask Carrier or Software Vendor to do training for rollout </li></ul></ul><ul><ul><li>Tailor training to user </li></ul></ul>
  26. 26. Data and Security <ul><li>Corporate Data and Security </li></ul><ul><ul><li>Ability to send “Kill Pill” </li></ul></ul><ul><ul><li>Battery is Dead, Data is not! </li></ul></ul><ul><ul><li>Password Protection </li></ul></ul><ul><ul><li>Virus Protection on PDAs </li></ul></ul><ul><li>Ability for user to install software installation on PDA’s </li></ul><ul><li>Patching capabilities </li></ul>
  27. 27. Asset Mgmt and Billing <ul><li>Carrier should give you flexibility of changing plans without penalty -- negotiate </li></ul><ul><li>Decide payment process: </li></ul><ul><ul><li>Time & Exp by Employee </li></ul></ul><ul><ul><li>Charge back mechanism </li></ul></ul><ul><li>Tracking of Assets – Software </li></ul><ul><ul><li>Who is using it </li></ul></ul><ul><ul><li>Serial #’s </li></ul></ul><ul><ul><li>Carriers </li></ul></ul><ul><ul><li>Cost centers </li></ul></ul><ul><ul><li>Repairs and replacements </li></ul></ul>
  28. 28. Etiquette <ul><li>Device can be addicting, please remember: </li></ul><ul><ul><li>Do not read or check calendar in a meeting, until there is a need </li></ul></ul><ul><ul><li>Turn device to vibrate in meetings </li></ul></ul><ul><ul><li>Do not drive and read email </li></ul></ul>
  29. 29. Miscellaneous <ul><li>Make sure you have an QA/Test Environment – To test new versions </li></ul><ul><li>Small footprint of device </li></ul><ul><ul><li>does not allow for ease of viewing large web pages </li></ul></ul><ul><ul><li>Some websites are “WAP-compatible” ex: http://wap.yahoo.com </li></ul></ul><ul><li>Devices tend not to be able to receive or send email while on the phone – Messages queued up until off the phone </li></ul><ul><li>Consider Data Only </li></ul>
  30. 30. Experience with Enterprise Solutions <ul><li>Good Software </li></ul><ul><ul><li>www.good.com </li></ul></ul><ul><li>RIM/Blackberry </li></ul><ul><ul><li>www.rim.com </li></ul></ul><ul><ul><li>www.Blackberry.net </li></ul></ul>
  31. 31. PDA/Converged Operating System Device – Main Players <ul><li>PALM OS </li></ul><ul><li>Pocket PC (Microsoft) </li></ul><ul><li>Blackberry </li></ul>
  32. 32. US Main Carriers <ul><li>Verizon </li></ul><ul><li>Nextel </li></ul><ul><li>T-Mobile </li></ul><ul><li>Cingular and formerly ATT </li></ul><ul><li>Sprint </li></ul>
  33. 33. International Carriers – Country Specific <ul><li>Vodaphone </li></ul><ul><li>Orange </li></ul><ul><li>O2 </li></ul><ul><li>T-mobile </li></ul><ul><li>Telstra </li></ul><ul><li>SFR </li></ul><ul><li>Others – http:// www.gsmworld.com </li></ul>
  34. 34. Bottom Line: The Proof is in the Pudding <ul><li>Pilot the Device/Carrier/Software in small numbers </li></ul><ul><ul><li>Tech folks </li></ul></ul><ul><ul><li>Savvy business users </li></ul></ul><ul><li>Ask the carrier for more detailed coverage stats for targeted use areas – marketing maps are vague </li></ul><ul><li>Hit the major locations </li></ul><ul><li>Make sure “Bug-free” </li></ul><ul><li>Provide pilot users with a list of questions prior to the pilot and get timely feedback after the pilot </li></ul>
  35. 35. Hurricane Ridge, 5000ft above sea level……
  36. 36. Questions