Handhelds and Wireless Email
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Handhelds and Wireless Email






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Handhelds and Wireless Email Handhelds and Wireless Email Presentation Transcript

  • Handhelds and Wireless Email Rob Averbach Wilmington Trust Presented for AIIM William Penn Chapter June 10, 2005 © 2005 Rob Averbach
  • Agenda
    • Wireless Definition
    • Evolution
    • Other Techno-Jargon
    • Enterprise Architecture Components
    • Implementation Considerations
    • Main Carriers and Software Vendors
  • Wired Definition
    • Main Entry: wired Pronunciation: 'wIrd Function: adjective
    • reinforced by wire (as for strength)
    • furnished with wires (as for electric connections)
    • bound with wire <a wired container>
    • having a wirework netting or fence
    • feverishly excited
    * From www.m-w.com
  • Wireless Definition
    • wire·less
    • Pronunciation: 'wIr-l&s
    • Function: adjective
    • having no wire or wires
    • chiefly British : of or relating to radiotelegraphy, radiotelephony, or radio
    • not having wires which causes feverish excitement (per Rob)
    * From www.m-w.com
  • Evolution
    • Data-only
    • Totally wireless or some synchro-nization
    • Cellular
    Data Only
    • Email /Calendar internally
    • Stand-alone PDAs
    • Corporate Network – internal access only
    Islands of Automation
    • Smart-phones
    • Converged Devices
    • Totally Wireless
    • Synchronized PDAs with email (Outlook and Notes)
    • Paper Calendar
    • Fax
    • Typewriter
    Tools / Devices
    • Internet
    • Cellular
    • WIFI
    • Blue Tooth
    • Serial Port /USB
    • Telephone
    • US Mail
    Transport / Communi-cation Converged Devices More Integration Day of Dinosaur
  • Growing Business Need
    • Faster response to client needs
      • External
      • Internal
    • Save time and keep organized on the road; no need to plug in and dial in.
    • One device for email, phone, calendar
  • Other Techno-Jargon
    • WIFI
    • BlueTooth
    • Cellular
    • Messaging
  • Wireless Techno-Jargon -- WIFI
    • High speed access from your device to a local network access point
    • 802.11 specification: a, b & g – different speeds and frequencies
    • Hot Spots
    • See http://www.wi-fi.org
  • Wireless Techno-Jargon -- Bluetooth
    • An open standard for short-range communications of data and voice between both mobile and stationary devices.
    • Creates Wireless Personal Area Network (PAN)
    • Uses:
      • Remote Headset for Cell phone
      • Printing
      • Networking
  • Wireless Technologies -- Cellular
    • Operated in US, Latin America, New Zealand, parts of Russia and Asia Pacific
    TDMA – Time Division Multiple Access
    • CDMA allows multiple frequencies to be used simultaneously.
    CDMA – Code Division Multiple Access Method
    • a radio technology for GSM networks
    • Allows ability to charge by amount of data sent rather than connect time.
    • flexible data transmission rates typically up to 20 or 30 Kbps A 2.5G enhancement to GSM
    GPRS -- General Packet Radio Service
    • Widely used digital mobile phone system
    • Standard in Europe
    • Frequencies: 800, 900, 1800 and 1900 MHz frequency bands
    GSM -- Global System for Mobile communications Description Technology
  • Wireless Technologies -- Generations of Cellular
    • Support higher bandwidth applications like video.
    • See www.3gpp.org
    • Extension of 2G
    • GPRS and EDGE for data
    • Digital Technology - GSM, TDMA and CDMA.
    • Faster rate for voice and some data capabilities, like SMS
    • Analog, circuit switched
    • Poor quality
    • Being phased out
    1G Description Generation
  • Messaging Techno-Jargon
    • SMS – Short Message Service – allowing text messages of up to 160 characters to be sent and received from device to device. Also can send messages from web interface
    • MMS – Multimedia Messaging Service – extends text messaging to include longer text, graphics, photos, audio clips, video clips, or any combination of the above, within certain size limits
    • Push vs Pull Technology
      • Push – Messages are pushed to the user’s device from the email system
      • Pull – Messages are requested by the device and pulled onto the system
  • Wireless Techno-Jargon Definition Sites
    • Previous definitions were pulled from several sources
      • http://www.polyphonic-ringtones-ring-tones.co.uk/glossary.html #
      • http:// www.phonescoop.com /glossary/
  • Enterprise Architecture – Layers of components Enterprise Calendar System (e.g., Outlook or Notes) Server Operating System (e.g., Windows) Application Software (e.g., Good or BlackBerry) Your Network – WAN/LAN Internet Carrier and it’s Network (Verizon, Cingular) Device Make/Model (e.g., Nokia, Samsung, Siemens) Operating System (e.g., Pocket PC, Palm OS, Blackberry Application Software (e.g., Blackberry, Good)
  • Enterprise Selection / Implementation Considerations
    • Costs and functionality for:
      • Carrier
      • Device
      • Enterprise and Device Software
    • International
    • Support
    • User Training
    • Data and Security
    • Asset Management
    • Etiquette
    • Miscellaneous
  • Enterprise Implementation / Selection
    • Ease of use
    • Durability
    • Size/Weight
    • Battery life
    • Quality of reception
    • Color vs. B&W
    • Device Itself
    • Accessories
    • Insurance
    • Coverage
      • Domestic
      • International
    • One point of contact for all location orders
    • Plan Cost
      • Voice
      • Data
    • Roaming
    • Plan Length
    Carrier Functionality Cost Component
  • Enterprise Implementation / Selection
    • Ease of use
    • Accurately Synchronize
    • Integration with your enterprise Email system
    • No Desktop Install – all wireless and “Over the Air Upgrade”
    • Ability to see WYSYWIG DOCS – Potentially more costly to download
    • “ Kill Pill” to remove data remotely
    • Closely matches current Email, Calendar, To-do, etc functionality
    • Web Capability
    • Licensing – device vs. server
    • Maintenance
    • Subscription
    • Other software to enhance experience
    Enterprise and Device Software Functionality Cost Component
  • Carriers and Devices
    • Each carrier has different coverage
      • Some carriers have international coverage
      • Some carriers have international coverage for voice only
      • Need to check DATA and VOICE coverage
    • SIM Locked – Some devices are locked to a particular carrier and therefore you cannot use SIM from another carrier.
  • Carriers and Devices
    • One vendor may not work for entire enterprise solution due to coverage or cost. May need to use multiple based on location of user base.
      • Cingular for US, Vodaphone for England
      • Verizon for NE USA, Sprint for Florida
    • Try not to be swayed by individuals wanting carriers that are used by their family. This is a business decision.
  • International
    • Need to check roaming partners for carrier in the location that your business folks travel ( www.gsmworld.com )
    • Some roaming partners only support voice and not data
    • Check roaming costs for VOICE and DATA. Data Usage is generally not high, unless using Web and downloading WYSIWYG docs
  • International Roaming * From Cingular Web Site
  • International (cont’d)
    • T-mobile Germany is not necessarily the same as T-mobile in the USA; generally are separate companies.
    • Need electrical adapters for chargers
    • Keyboard – Qwerty vs. Other
    • Make sure phone book has “+ Country Code” entered (e.g. +1.215.555.1212)
  • International Roaming * From GSMWORLD Web Site
  • Support
    • Give devices to Help Desk
      • Train them
      • Setup special team, especially if executive use
    • Obtain support numbers for Carrier
      • They should be your primary support for the device
      • Negotiate support on the software too
      • Larger clients may be able to get “special” number
    • Obtain support numbers for software vendor
  • User Training
    • Who are the users?
      • Execs
      • Sales
      • Management
      • Tech Support
    • Give users training with some troubleshooting tips / reference card
      • One-on-one with Execs
      • Ask Carrier or Software Vendor to do training for rollout
      • Tailor training to user
  • Data and Security
    • Corporate Data and Security
      • Ability to send “Kill Pill”
      • Battery is Dead, Data is not!
      • Password Protection
      • Virus Protection on PDAs
    • Ability for user to install software installation on PDA’s
    • Patching capabilities
  • Asset Mgmt and Billing
    • Carrier should give you flexibility of changing plans without penalty -- negotiate
    • Decide payment process:
      • Time & Exp by Employee
      • Charge back mechanism
    • Tracking of Assets – Software
      • Who is using it
      • Serial #’s
      • Carriers
      • Cost centers
      • Repairs and replacements
  • Etiquette
    • Device can be addicting, please remember:
      • Do not read or check calendar in a meeting, until there is a need
      • Turn device to vibrate in meetings
      • Do not drive and read email
  • Miscellaneous
    • Make sure you have an QA/Test Environment – To test new versions
    • Small footprint of device
      • does not allow for ease of viewing large web pages
      • Some websites are “WAP-compatible” ex: http://wap.yahoo.com
    • Devices tend not to be able to receive or send email while on the phone – Messages queued up until off the phone
    • Consider Data Only
  • Experience with Enterprise Solutions
    • Good Software
      • www.good.com
    • RIM/Blackberry
      • www.rim.com
      • www.Blackberry.net
  • PDA/Converged Operating System Device – Main Players
    • PALM OS
    • Pocket PC (Microsoft)
    • Blackberry
  • US Main Carriers
    • Verizon
    • Nextel
    • T-Mobile
    • Cingular and formerly ATT
    • Sprint
  • International Carriers – Country Specific
    • Vodaphone
    • Orange
    • O2
    • T-mobile
    • Telstra
    • SFR
    • Others – http:// www.gsmworld.com
  • Bottom Line: The Proof is in the Pudding
    • Pilot the Device/Carrier/Software in small numbers
      • Tech folks
      • Savvy business users
    • Ask the carrier for more detailed coverage stats for targeted use areas – marketing maps are vague
    • Hit the major locations
    • Make sure “Bug-free”
    • Provide pilot users with a list of questions prior to the pilot and get timely feedback after the pilot
  • Hurricane Ridge, 5000ft above sea level……
  • Questions