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  • 1. EDAC Solutions (North West) LTD. 744 Knutsford Road Warrington Cheshire WA4 1JW 01925 572573 FAX 01925 572574 Warrington - Derby - Wolverhampton An Introduction to EDAC Solutions EDAC Solutions (North West) Ltd – The Company EDAC Solutions is a computer services company providing professional IT solutions to the business and education sectors. Originally formed in Warrington Cheshire as Tech Computing Ltd, we have quickly established a confident customer base in varied business sectors with significant contracts to supply products and support services to major companies in the North West. Our experience in the IT industry and wide range of technical products and services, including technical advice on and supply of hardware and software, data security, teleworking, networking, and business continuity make us an excellent partner for all business IT requirements. Our entry into the education sector as an approved Technical Support provider for Warrington Borough Council has enabled us to form sound and successful relationships with many Schools. Our commitment to providing a fast, reliable and efficient ICT services with a professional and personal approach, gives us a reputation in this sector of which we are immensely proud. Our Commitment To Our Customers More and more companies in the UK are putting profits and sales above quality customer care. Almost half of our contracts come via recommendations from existing customers, and it is important to us that you are happy with the level of service and after care we provide. So what makes EDAC Solutions different? From initial contact we provide free consultation to discuss your Information Technology requirements. We listen to your needs and form detailed recommendations in plain English. For invitations to tender, we provide a detailed portfolio for your perusal, and offer a first class audit of any existing systems. Warranties for your new technology are included with all new systems with options for a more comprehensive support contract. Existing systems can also be covered by support contracts that can be tailored to your specific requirements. The People The people at EDAC Solutions are experienced IT professionals committed to providing a high quality service to all its customers at all times. Each member of its key departments has extensive product and industry knowledge and has either attained or is working towards professional qualifications recognised by the IT industry.
  • 2. EDAC Solutions (North West) LTD. 744 Knutsford Road Warrington Cheshire WA4 1JW 01925 572573 FAX 01925 572574 Warrington - Derby - Wolverhampton Products and Services Computer Hardware All computer hardware can be purchased through EDAC Solutions an extremely competitive price. Fitting can be arranged for any computer components as well as add-ons such as printers, scanners and digital cameras. Detailed here is a selection of some of the computer hardware we can supply • From entry level office machines to powerful workstations using the latest processors from Intel (Celeron / Pentium 4) and AMD (Sempron / Athlon) including Dual and Quad Core Technology • Advanced Servers from Dell, NEC, HP, IBM and our own brand, Hilldale • Laptop Computers including the very popular wireless laptops in a robust charging trolley • Printing systems and devices • Mass storage devices such as Tape Drives, DVD-RW and DVD-RAM • Networking devices • Monitors and other display devices • Digital Cameras • Scanners • USB hubs and cables • Uninterruptible Power Supplies We only use the very latest components and devices from the best manufacturers in the industry. PC Workstations Specifications for our ClientDesk and PowerDesk systems are detailed below. These are among the most popular of our complete systems and contain high specification branded components backed by the top manufacturers in the industry. Hilldale ClientDesk Hilldale PowerDesk AMD Sempron 3600 Mhz System Processor AMD Athlon 4.2 Ghz Dual Core System Processor 1Gb DDR RAM 2Gb DDR RAM 160gb Hard Disk Drive 250gb Hard Disk Drive DVD-RW Drive DVD-RW Dual Layer Drive 64mb AGPx2 Video Adapter 128Mb PCIE Video Adapter 32bit Soundcard 32bit Soundcard Onboard Wireless if required Onboard Wireless Netgear 10/100mbs Network Interface Card Netgear 10/100mbs Network Interface Card 17” TFT High Definition Monitor 19” TFT Widescreen HD Monitor Microsoft Windows XP/Vista Microsoft XP Professional / Vista Premium Standard Features (as listed) Standard Features (as listed) All of our workstations are tested on a 24hour ‘burn in’ to ensure maximum functionality on installation. Servers are run for 72 hours before any installation is carried out. * Standard Features includes : 105key Windows Keyboard, 1.44mb Floppy Disk Drive, Micro switched Mouse and mat, 120watt PMPO speakers, All cables and hardware drivers
  • 3. EDAC Solutions (North West) LTD. 744 Knutsford Road Warrington Cheshire WA4 1JW 01925 572573 FAX 01925 572574 Warrington - Derby - Wolverhampton Products and Services Networking Many companies today are turning towards networked computer systems as a cost effective way of distributing and sharing information. We have a range of network systems that can enable your business to stride forwards and deal with the demands of today’s market. Some of the networked systems we can provide include: • Simple Peer groups • Centralised file servers • Multiple site networks • Intranet and e-mail servers • Application Servers • Multiple Internet Access servers • Disaster Recovery solutions • Backup and Recovery • Wireless Networking TechCNS TechCNS is the EDAC Solutions Complete Network Solution designed and engineered specifically for the Education sector to provide the very latest in networked technology and functionality at an extremely competitive price. All of the components required to network your systems including hardware; software; network components; printing facilities; cabling; installation and technical support are all encompassed into one package. Network Design It is extremely important that the design of your network is completed at an early stage. We have a team of infrastructure specialists who can design your network, based on your requirements. Detailed analysis of your site is undertaken and a complete report and design drawing of your network is presented to you for your perusal. Our designers then work with our network specialists every step of the way to ensure your network is a fast, cost efficient and productive computer environment. Audit Reporting If you already have computer systems in place and are looking to increase capacity or upgrade to the latest technology, we can provide a detailed audit report that lists detailed recommendations based on your current requirements. This can then be used in any network design work as the basis for any new system or expansion to your existing system.
  • 4. EDAC Solutions (North West) LTD. 744 Knutsford Road Warrington Cheshire WA4 1JW 01925 572573 FAX 01925 572574 Warrington - Derby - Wolverhampton Cabling An essential part of any network installation is the cabling used to link your workstations with any servers, printing systems or storage devices. Our cabling engineers can design and install cables for data or telephone systems based on any theoretical network design whether that design has been provided by us or any other network design company. The cabling is then tested and labelled before completion. Products and Services Network Installation All of the network installations we perform are carried out by our professional team of infrastructure specialists. All equipment is installed as per your instruction on the day it is delivered and testing is performed during and after the installation itself. More and more sites are now turning to wireless technology as a cost effective and expedient networking solution. Site surveys are carried out to establish both the feasibility and cost effectiveness of wireless technology prior to any recommendations or installations. Internet Connectivity Almost all businesses have taken advantage of the Internet in some way. Most businesses have a corporate presence on the Internet in the form of a company website, some even taking advantage of the latest in e- commerce technology. EDAC Solutions have a range of services that cover connection to the Internet for single or multiple users and website creation, hosting and maintenance. Broadband Routing Connecting your company to the Internet has become more and more affordable in recent times. Broadband has enabled faster transfer rates and faster access, which can increase productivity in any area of your business. Connecting more than one PC to the Internet is now even easier with Broadband routing. We can now give advice, install and maintain routing onto the Internet via Broadband connections You can connect multiple users to the Internet without running the risk of slow connections or data transfer collisions. Website Design and Hosting A corporate presence on the Internet is one of the most cost-effective ways of promoting your business. EDAC Solutions can provide detailed portfolios of how we can assist you promote your business on-line. If your company is looking at the possibility of using the Internet to trade on-line, we can design and implement a database driven e-commerce site using the latest tools available and the latest technology through specialised service provision companies. System HealthChecks Periodically, EDAC Solutions can visit your site to perform a HealthCheck of any or all of your systems. Full diagnostics can be performed to ensure your business machines are in perfect working order. These range from simple network tests to in-depth diagnostic runs on servers and workstations. HealthChecks can spot potential disasters before they start to bring your entire system grinding to a halt. Some HealthChecks are included in our support options, other, more specific checks can be purchased separately on an individual, monthly or annual basis. Technical Support Please see the separate section headed ‘Technical Support Options’
  • 5. EDAC Solutions (North West) LTD. 744 Knutsford Road Warrington Cheshire WA4 1JW 01925 572573 FAX 01925 572574 Warrington - Derby - Wolverhampton Technical Support Options Fast and reliable technical support is vital in today’s market. EDAC Solutions offers a range of technical support services from single workstations to complete networks. Single Workstations Support for single workstation is covered by HealthChecks and conducted bi-monthly under your instruction. Simple diagnostic tests are performed to ensure your computer is running at its maximum efficiency. A 4- hour telephone response and an 8-hour turnaround cover any errors that occur with computers under this agreement for resolutions. Site visits are not normally carried out under this option but remote support is performed. EDAC Solutions will remotely access the machine provided the relevant software and hardware is installed. Peer Network Systems Peer networks are small system networks where workstations are linked together without a central server system. Support for this type of system is covered by a 4-hour telephone response and an 8-hour turnaround for resolutions. Site visits are only made if a resolution cannot be performed by remote access to the system. No HealthChecks are included with this support option. Networked Systems Network systems can be covered by three support options. • Standard Support Option • Premium Support Option • Disaster Recovery Option Standard Support is designed to cover any number of workstations and a single server. The server can be any type including file servers; intranet servers; application servers or email servers. Support is governed by a 2-hour telephone response. Remote support is invoked within 4 hours of the initial call for support and an on-site visit is made if the failure cannot be resolved. If the failure is due to hardware, this can be purchased and fitted through us. If the components are still covered by the initial 1st year warranty, these components will be provided and fitted free of charge. No HealthChecks are included with this option. Premium Support covers a wider range of equipment and a faster response time. A 2-hour response time is given and remote support is not performed. A site visit is invoked within 4 hours of the initial call. This option also covers more than one system server and extends to other network connected devices such as printers, scanners and backup facilities. If the failure is due to hardware, this can be purchased and fitted through us. If the components are still covered by the initial 1st year warranty, these components will be provided and fitted free of charge. Standard HealthChecks are performed once per quarter on any workstations or server equipment covered by this option. Disaster Recovery is the most comprehensive cover we provide and is designed to get your business back up and running quickly in the event of a catastrophic failure on any of your computer systems. Immediate
  • 6. EDAC Solutions (North West) LTD. 744 Knutsford Road Warrington Cheshire WA4 1JW 01925 572573 FAX 01925 572574 Warrington - Derby - Wolverhampton telephone response is given with an onsite response time of 2 hours. This option covers all of your computer equipment and an engineer will attend your site until the matter is resolved. If the failure is due to hardware, this can be purchased and fitted through us. If the components are still covered by the initial 1st year warranty, these components will be provided and fitted free of charge. Comprehensive HealthChecks are performed once per month under your instruction. Technical Support Options Other Support Options Extensions to initial warranties are covered under this option. You can also cover ancillary devices such as printers, scanners and other equipment with this option. This support option provides no HealthChecks or guaranteed response times.
  • 7. EDAC Solutions (North West) LTD. 744 Knutsford Road Warrington Cheshire WA4 1JW 01925 572573 FAX 01925 572574 Warrington - Derby - Wolverhampton Contract of Technical Support Parties To Contract EDAC Solutions (North West) Ltd and Miramar Homes Ltd Support Option Standard Support Option Principles of Contract With effect from 1st May 2000 EDAC Solutions undertake to provide a technical support service to Miramar Homes Ltd consisting of helpline support and, where required, site visits to resolve computer related issues. Particulars of Support Helpline support is made available 24 hours per day, 7 days per week excluding public holidays and during client office closures. All calls for Technical Support will be logged and responded to within 2 hours of the initial call. Site visits will be made during normal working hours no later than 2 working days after the initial call was received. EDAC Solutions warrants under this support option that faults or failures arising with the following equipment will be attended to until resolved, or where a replacement component is required, until that component is fitted, tested and proved to be in good working order. • Computer hardware components not more than 3 years since manufacture and in good working condition at the time of this agreement. Where replacement parts are required, cover extends only to those components purchased by the clients through EDAC Solutions. • Operating System software installed and under license from the authors, including but not limited to configuration; confliction; total or partial failure to perform as warranted by the authors. • Other software installed on any computer covered by this contract and under license from the authors and provided said software is not under any form of support contract by the authors. • Ancillary equipment connected to any computer covered under this contract provided that equipment is owned by the client and is not used by any third party. This support contract is provided in consideration of a fixed fee of £xxxx plus VAT at the current rates, to be paid to EDAC Solutions by Miramar Homes Ltd This support contract is to run from 1st May 2000 until 30th April 2001 with exclusions as noted in the Particulars of Support. Renewal is optional for both parties and may be cancelled by either party subject to one months written notice and a pro rata refund of the contract fee. Signed Date For and on behalf of EDAC Solutions (North West) Ltd
  • 8. EDAC Solutions (North West) LTD. 744 Knutsford Road Warrington Cheshire WA4 1JW 01925 572573 FAX 01925 572574 Warrington - Derby - Wolverhampton Date For and on behalf of Miramar Homes Ltd Technical Support Options and Service Pricing Single Workstations Single Workstation £250* Network Systems Up to 9 Workstations £2100* per system 10-14 Workstations £2700* per system 15 + Workstations £3500* per system HealthChecks Standard System BI-monthly system disk scan and virus check £9 per workstation £19 per server System Testing (peer networks) £39 per system (to 9 machines) Fault Diagnosis software and hardware check £19 per workstation £29 per server System Repair Free (if under 1st year warranty) POA for individual components Website Design Hosting Free* Single site (up to 4 pages) £399 (each extra page £50) Database Driven (up to 4 pages) £599 (each extra page £75) E-commerce (SSL purchasing) £999 (each extra page £99)
  • 9. EDAC Solutions (North West) LTD. 744 Knutsford Road Warrington Cheshire WA4 1JW 01925 572573 FAX 01925 572574 Warrington - Derby - Wolverhampton *Prices are based on a 12-month period and exclude VAT. Network Systems includes peripherals and stand alone equipment Web hosting is free only if a web design service is purchased All prices exclude VAT (and delivery where applicable) and are correct at time of publishing. Technical Support Options and Service Pricing (Education Sector – Primary Schools) Single Workstations Single Workstation £180* Network Systems Standard School Support £1650* per system Large School Support £2300* per system HealthChecks Standard System bi-monthly system disk scan and virus check £9 per workstation £19 per server System Testing (peer networks) £39 per system (to 9 machines) Fault Diagnosis software and hardware check £19 per workstation £29 per server System Repair Free (if under 1st year warranty) POA for individual components
  • 10. EDAC Solutions (North West) LTD. 744 Knutsford Road Warrington Cheshire WA4 1JW 01925 572573 FAX 01925 572574 Warrington - Derby - Wolverhampton *Prices are based on a 12 month period and exclude VAT. Network Systems includes peripherals and stand alone equipment Please note System Health Checks are included within the Network Systems Support Contract Pricing