COX BUSINESS INTERNET WIRELESS LAN
The business-grade features and security of Cox Business Internet,
with the flexibility and convenience of a wireless connection
Cox Business Internet SM is now available with wireless connections. This supplement
explains what you need to know about the Wireless LAN capabilities that are now part
of the Cox Business Internet service, including:
• Hooking up additional PCs to the Cox Business Internet Wireless LAN
• Using Your Cox Business Internet Wireless LAN as a hotspot
• Changing the SSID or WEP Key
• Frequently Asked Questions
First, if you wish to speak with your local Cox Business Services representative, call us at
the number for your area listed here:
CA – San Diego 619-269-2000 LA – New Orleans 504-304-1700
CT – Manchester 860-432-6000 OK – Oklahoma City 405-600-6333
FL – Pensacola/ OK – Tulsa 405-600-6333
Ft. Walton Beach 850-796-0394 RI – Rhode Island 401-383-6100
GA – Macon 478-784-5131 VA – Hampton Roads 757-369-6500
KS – Greater Kansas 800-620-6196 VA – Northern Virginia 703-378-0882
KS – Wichita 800-620-6196
HOOKING UP ADDITIONAL PCs TO THE COX BUSINESS INTERNET
The Cox Business InternettSM Wireless LAN relies on a wireless gateway modem. You can
configure additional computers to work with the wireless gateway in two ways.
First, you can connect additional computers via the four 10/100 Ethernet ports on the
back of the wireless gateway. Follow these simple steps:
1. Make sure the computer you want to connect has a Network Interface Card, or
NIC, installed. (Note: Cox does not support the NIC cards.)
2. Use an Ethernet cable to connect your computer to one of the four Ethernet
ports on the back of your wireless gateway.
3. Set up your computer to support TCP/IP
using either Dynamic or Static IP. To do
this setup, follow the instructions in the
Cox Business Internet User Guide,
pages 6 – 20.
The Cox Business Internet
The other way to connect additional computers to Cox Business Internet Wireless LAN
wireless gateway is, well, wireless, using 802.11 technology. You can connect a laptop
or desktop computer wirelessly to your wireless gateway using several wireless adapter
options including Ethernet and USB wireless adapters as well as PCMCIA wireless
adapters for laptops. If your laptop comes with an embedded wireless chip, such as a
Centrino® chip, you may not need a wireless adapter.
Any 802.11b/802.11g certified wireless adapter or embedded wireless chip
(e.g. Centrino chip), should work with your wireless gateway. Please refer to your
adapter’s manufacturer for installation/configuration instructions.
Note: Cox Business Services does not support the wireless cards/adapters/Centrino chips.
USING COX BUSINESS INTERNET WIRELESS LAN AS A HOTSPOT
For normal business purposes, we strongly recommend that you use the Wired
Equivalent Privacy (WEP) security protocol on your Cox Business Internet Wireless
LAN. WEP encrypts your data as it is wireless transmitted, helping to protect against
unauthorized access. If, however, you want to use this device for a hotspot, WEP is
typically turned off to allow ease of connection to end users. There are security
risks involved when your WEP is turned off. If you choose to turn the WEP
key off, you will be required to sign a legal waiver. Please call Cox Business Services
for further instructions if you would like to make a change to your WEP configuration.
Once WEP is turned off, anyone within range and with a certified 802.11 card can
access your wireless LAN, and potentially all the computers on your network. That’s
why Cox recommends you do not use the Cox Business Internet Wireless LAN for the
purposes of both a hotspot and a private LAN at the same time.**
Look at the troubleshooting section of the Installation Guide included on the CD-ROM
that came with your wireless gateway.
FREQUENTLY ASKED QUESTIONS
What is Wi-Fi?
Wi-Fi refers to a family of 802.11 specifications developed by the IEEE standards
group for wireless LAN technology. Wi-Fi specifies an over-the-air interface between a
wireless client and a wireless gateway or between two wireless clients.
What is WEP?
WEP stands for Wired Equivalent Privacy, a security protocol for wireless local area
networks (WLANs). WEP is designed to provide the same level of security as that of a
wired LAN. WEP aims to provide security by encrypting data over radio waves so that
it is protected as it is transmitted from one end point to another.
What is SSID?
SSID stands for Service Set Identifier, a name that identifies your Wireless LAN. The
SSID differentiates one WLAN from another, so all access points and all devices
attempting to connect to a specific WLAN must use the same SSID.
Why should I buy a wireless gateway router from Cox instead of an
Cox offers convenience, support, value and more. Cox Business Services will install,
manage, and maintain the wireless gateway. We will make sure the gateway is up
and running before we leave the installation. Our award-winning 24/7 support will
be there if you ever have a question or need help.
What happens if the wireless gateway stops working?
Cox will repair or replace the gateway at no charge provided that you are a
current business customer of Cox. This repair or replacement warranty is the only
warranty with respect to the gateway and is subject to the terms and conditions of your
Cox Commercial Services Agreement. This repair or replacement warranty excludes
damage due to misuse or abuse including lightning strikes or power surges.
How can wireless networks be made more secure?
There are many things you can do to secure your WLAN. All wireless equipment
installed by Cox comes with several built-in security features, including a stateful
packet inspection firewall. Upon ordering, you will be able to set your own wired
equivalent privacy (WEP) key to ensure additional security using your wireless
If I get a wireless network, how far will the signal reach?
Generally, wireless networking equipment has an approximate range of up to
300 feet. It will even penetrate most walls, so you can have devices in different rooms
and on different floors and still stay connected to the network. This means you can take
wireless-equipped laptops almost anywhere in your business.