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  • 1. COX BUSINESS INTERNET WIRELESS LAN The business-grade features and security of Cox Business Internet, SM with the flexibility and convenience of a wireless connection
  • 2. Dear Customer: Cox Business Internet SM is now available with wireless connections. This supplement explains what you need to know about the Wireless LAN capabilities that are now part of the Cox Business Internet service, including: • Hooking up additional PCs to the Cox Business Internet Wireless LAN • Using Your Cox Business Internet Wireless LAN as a hotspot • Changing the SSID or WEP Key • Troubleshooting • Frequently Asked Questions First, if you wish to speak with your local Cox Business Services representative, call us at the number for your area listed here: CA – San Diego 619-269-2000 LA – New Orleans 504-304-1700 CT – Manchester 860-432-6000 OK – Oklahoma City 405-600-6333 FL – Pensacola/ OK – Tulsa 405-600-6333 Ft. Walton Beach 850-796-0394 RI – Rhode Island 401-383-6100 GA – Macon 478-784-5131 VA – Hampton Roads 757-369-6500 KS – Greater Kansas 800-620-6196 VA – Northern Virginia 703-378-0882 KS – Wichita 800-620-6196 IMPORTANT INFORMATION SSID: WEPKEY: 3
  • 3. HOOKING UP ADDITIONAL PCs TO THE COX BUSINESS INTERNET WIRELESS LAN The Cox Business InternettSM Wireless LAN relies on a wireless gateway modem. You can configure additional computers to work with the wireless gateway in two ways. First, you can connect additional computers via the four 10/100 Ethernet ports on the back of the wireless gateway. Follow these simple steps: 1. Make sure the computer you want to connect has a Network Interface Card, or NIC, installed. (Note: Cox does not support the NIC cards.) 2. Use an Ethernet cable to connect your computer to one of the four Ethernet ports on the back of your wireless gateway. CATV CONNECTOR POWER LAN PORTS RESET BUTTON USB RESET CATV POWER USB 3. Set up your computer to support TCP/IP using either Dynamic or Static IP. To do this setup, follow the instructions in the Cox Business Internet User Guide, pages 6 – 20. The Cox Business Internet User Guide 4
  • 4. The other way to connect additional computers to Cox Business Internet Wireless LAN wireless gateway is, well, wireless, using 802.11 technology. You can connect a laptop or desktop computer wirelessly to your wireless gateway using several wireless adapter options including Ethernet and USB wireless adapters as well as PCMCIA wireless adapters for laptops. If your laptop comes with an embedded wireless chip, such as a * Centrino® chip, you may not need a wireless adapter. Any 802.11b/802.11g certified wireless adapter or embedded wireless chip (e.g. Centrino chip), should work with your wireless gateway. Please refer to your adapter’s manufacturer for installation/configuration instructions. Note: Cox Business Services does not support the wireless cards/adapters/Centrino chips. USING COX BUSINESS INTERNET WIRELESS LAN AS A HOTSPOT For normal business purposes, we strongly recommend that you use the Wired Equivalent Privacy (WEP) security protocol on your Cox Business Internet Wireless LAN. WEP encrypts your data as it is wireless transmitted, helping to protect against unauthorized access. If, however, you want to use this device for a hotspot, WEP is typically turned off to allow ease of connection to end users. There are security risks involved when your WEP is turned off. If you choose to turn the WEP key off, you will be required to sign a legal waiver. Please call Cox Business Services for further instructions if you would like to make a change to your WEP configuration. Once WEP is turned off, anyone within range and with a certified 802.11 card can access your wireless LAN, and potentially all the computers on your network. That’s why Cox recommends you do not use the Cox Business Internet Wireless LAN for the purposes of both a hotspot and a private LAN at the same time.** TROUBLESHOOTING Look at the troubleshooting section of the Installation Guide included on the CD-ROM that came with your wireless gateway. FREQUENTLY ASKED QUESTIONS What is Wi-Fi? Wi-Fi refers to a family of 802.11 specifications developed by the IEEE standards group for wireless LAN technology. Wi-Fi specifies an over-the-air interface between a wireless client and a wireless gateway or between two wireless clients. 5
  • 5. What is WEP? WEP stands for Wired Equivalent Privacy, a security protocol for wireless local area networks (WLANs). WEP is designed to provide the same level of security as that of a wired LAN. WEP aims to provide security by encrypting data over radio waves so that it is protected as it is transmitted from one end point to another. What is SSID? SSID stands for Service Set Identifier, a name that identifies your Wireless LAN. The SSID differentiates one WLAN from another, so all access points and all devices attempting to connect to a specific WLAN must use the same SSID. Why should I buy a wireless gateway router from Cox instead of an electronics store? Cox offers convenience, support, value and more. Cox Business Services will install, manage, and maintain the wireless gateway. We will make sure the gateway is up and running before we leave the installation. Our award-winning 24/7 support will be there if you ever have a question or need help. What happens if the wireless gateway stops working? Cox will repair or replace the gateway at no charge provided that you are a current business customer of Cox. This repair or replacement warranty is the only warranty with respect to the gateway and is subject to the terms and conditions of your Cox Commercial Services Agreement. This repair or replacement warranty excludes damage due to misuse or abuse including lightning strikes or power surges. How can wireless networks be made more secure? There are many things you can do to secure your WLAN. All wireless equipment installed by Cox comes with several built-in security features, including a stateful packet inspection firewall. Upon ordering, you will be able to set your own wired equivalent privacy (WEP) key to ensure additional security using your wireless gateway. If I get a wireless network, how far will the signal reach? Generally, wireless networking equipment has an approximate range of up to 300 feet. It will even penetrate most walls, so you can have devices in different rooms and on different floors and still stay connected to the network. This means you can take wireless-equipped laptops almost anywhere in your business. 6
  • 6. The wireless router will typically go through two to three walls before you lose connectivity. If you have a large business, or have thick or dense walls, it is suggested that you place the wireless router in a high, central location. If you want network access outside, it is suggested that you place the wireless gateway near a window. Try to keep the wireless router away from any large metal objects because these will hinder its range. What if I need to make changes to my configuration? Cox Business Services does not anticipate you will need to make additional changes once you have set your SSID and WEP encryption key on initial setup. For this and security reasons, your business will not have access to the web-based GUI. Should your business need to make configuration changes to the wireless gateway, you may do so by contacting your local Cox Business Services support team. *Cox cannot guarantee uninterrupted or error-free Internet service. Actual speeds may vary since available bandwidth is shared among users for different purposes. Simultaneous use of high-bandwidth applications (e.g., streaming media) may result in degradation of speed. In any wireless scenario, range and speed depend on environment. For example, anything operating within the 2.4GHz (microwave) spectrum may affect your wireless connectivity and speed. Signal penetration through walls will depend on the density of the walls. 802.11b/802.11g is the IEEE standard for wireless technology. **Cox strongly recommends the use of the WEP security feature at all times to help protect your computer from those who may try to intrude on your wireless connection. The WEP protocol is set to “on” by default. Cox strongly recommends you limit the sharing of your WEP key. If your business chooses to turn the WEP key off, Cox Business Services will require you to sign a release and waiver form releasing Cox from liability. Wireless LAN service not available in all areas. Actual speeds may vary. Early termination liabilities apply. ©2006 Cox Communications, Inc. All rights reserved. 7
  • 7. UGWL0506 ©2006 Cox Communications, Inc. All rights reserved.