Knowledge Economy to Human Progress: Walking the talk


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Knowledge Economy to Human Progress: Walking the talk by Carolina Pagano, Senior Director, Recruiting, Sam's Club featured at the 2nd International Conference: Brazil: A pathway into the future from the Emerging Markets Institute at Cornell University's Samuel Curtis Johnson Graduate School of Management and Better Brazil

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  • Today, I’m going to share with you: Walmart & Sam’s Club Overview Brazil Walmart Brazil Brazil – what companies are doing to attract and develop Hi-Potentials for strategic roles
  • Walmart Stores, Inc. overview:2.2 million associates worldwide$444 billion in net sales for our fiscal year that ended Jan. 31, 201227 countries, under 69 different banners or store names, operating more than 9700 retail units serving customers and members more than 200 million times per week The Fortune 1 companyIn the US – Walmart has 4 formats: Supercenters(1988), Neighborhood Markets (1998), Walmart Express (2011) and Sam’s Club (1983). Sam's Club employs 110,000 associates in the U.S., and achieved $53 billion in sales in fiscal year 2012. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.
  • Sam’s Club 110,000 associates with hundreds of careers, including 1100 home office associates 47 states and Puerto Rico 613 clubs 29 distribution centers
  • Company’s Culture relishes on Sam Walton’s Three Basic Beliefs:Respect for the IndividualEvery associate and customer mattersService to our CustomersExceed expectationsStriving for ExcellenceContinually raising the bar
  • Strong foundation of giving back, Walmart and Sam’s Club FYE12 giving totaled $958 Million:Specific examples:This includes $872.7 million in cash and in-kind gifts in the United States and $86.2 million in cash and in-kind gifts in international marketsFunding to train 2000 young people in green building skills through $2.6 million grant to YouthBuild USA11,000 families learn to cook healthy meals through $1.5 million grant to Share Our Strength5000 women learn skills to increase income through $2 million grant to CARE4 million health meals and snacks for kids through summer feeding programs$1 million to microloan programs, helping 25,000 entrepreneurs, through the Sam’s Club Giving Made Simple programWalmart Education – scholarship for associates and dependents - changing lives through literacy - Supporting first generation college students Workplace Development and Economic OpportunityEnvironmental SustainabilityHealth and WellnessSams’ ClubYouth EntrepreneurshipSmall Business SupportHealth and Wellness
  • Walmart recently announced a Women’s 360 initiative:The need for change:2009-2013, an additional 90 million women are expected to join the global workforceMost Walmart customers are womenWomen control $20 million in annual consumer spending globallyMike Duke created President’s Global Council of Women Leaders, made up of 15 senior women leaders from around the world, with the mission of:Develop and advance women leadersStrengthen our pipeline of talentPromote inclusionInvest in women externally360 announcement develops more women to lead globally:Increase sourcing from women-owned businessesEmpower women on farms and in factories through training, market access and career opportunitiesEmpower women through job training and educationIncrease gender diversity among major suppliersMake significant philanthropic giving toward women’s economic empowerment
  • Generally speaking:Investment in World Cup Investment in Olympic Games Generating work, stimulating economyContinued growth of middle-class wealth – propelling consumer spending/investment in educationMarket consolidation, professionalization of family owned companies and globalization of Brazilian ‘Multilatinas’ - generating need for qualified, formally educated talent.
  • Predominate advantages and obstacles in doing business in Brazil as it relates to Talent Leaders’ indication of top 3 most significant challenges in Talent AttractionRetentionDevelopmentCompanies must have a conglomerate of best practices to minimize this impactVaried stages and situations; nationals vs multinationals, culture, industry, growth perspectiveWhat and how are companies structuring and launching the ‘Employee Value Proposition’ ?Many are still defining the ‘EVP’
  • Walmart has been in Brazil since 1995, today, it’s present in all of Brazil through it’s ecommerce services and physically present with 500 Stores and Clubs in 18 states and Brazilia. In 2011, WM Brazil closed the year with sales of $24 Billion reais and 81.5 thousand associates, positioning it as the 3rd largest retailer in the country.WM Brazil’s Vision is: be the best retailer in Brazil, in the mind and heart of consumers and associatesSustainability has been a key focus of the company since 2007 – cumulating in many awards throughout the years, most recently Epoca Magazine’s award in the Services category ‘most ‘green’ company. Also noted are the company’s Environmentally Focused practices. WM Brazil is working in collaboration with the Federal Government to positively influence socioeconomic developments. They’ve signed an agreement to partner in a mission to remove 16.2 million people from extreme poverty to evolve Brazil into a country without poverty. As such, we are strengthening initiatives such as the Producer’s Club, that already supports more than 9000 small farmers, and the School of Social Retail, that has trained approximately 1000 young adults.
  • Social School of Retail ‘aka’ Escola Social do Varejo–Is the largest program developed by Walmart Institute, focusing to develop ‘young adults’ for Work. Objective is to promote professional development in people (ages 17-29) to ingress in the retail industry, working in small, medium or large retail multinationals. Developed in 2010, it’s a result of more than four years of institute investments in projects to develop young adults. The goal is to structure/prepare individuals for the first formal job in retail, area that beyond being the doorway into the workforce, it provides significant career opportunities in several ways. Walmart Institute unites company competencies with Brazilian’s economy needs, in continued growth mode, to deliver qualified talent to the industry. Executed in five Brazilian states, this program’s ambitions is to be a national role model in retail professional development, it counts on important local partnerships such as non-governmental organizations and Department of Education. 3rd year, has formed 2.5 thousand young individuals in five states: Rio Grande do Sul, Pernambuco, Bahia, Ceará e São Paulo.
  • Young Aprentice ‘aka’ JovenAprendiz – In August, 80 young people from Sao Paulo, Recife, Salvador, Porto Alegre and Curitiba started to work as apprentices in five offices maintained by Walmart in Brazil. The objective is to prepare young people for the world of work, helping them to develop in the practices of personal and professional skills expected by the market. The Apprentice Program is about a year and takes place in partnership with the National Learning Services (Senac).The Trainee and Internship programs are similar in that their sole objective is to develop new talent for the future of the organization. Programa de Trainee –  1 year program, counts on the participation/attendance of individuals attending University. This is one of the most successful programs in many companies; it’s a test run that propels the best individuals to management level roles. Walmart Brazil has 2000 applicants for 3 slots. Internship – competitive similar to other national and multinational organizations.
  • Career & DevelopmentT&D – Critical skills – (Core Competencies) Functional Development – Merchandising/ Operations / MembershipOppt. For international assignments – average of 100 associates on expatriate assignments around the world Accelerate career evolution for key positions/performers – Management and Leadership – Improve communication- Sat. Morning Meetings Align leadership talk w/ action and transparency – WM’s core value Utilize AOS to demonstrate progress and leadership commitment – year round focus Company Brand and EVP – Save money, live better – Savings made simple Community giving focused 3 basic beliefs Investment in talent – hi impact development programs
  • Our founder, Sam Walton got the recipe right for a successful business & successful careers.I’m delighted to share our global and diverse story with you today…
  • Knowledge Economy to Human Progress: Walking the talk

    1. 1. Knowledge Economy to Human Progress: Walking the talk Carolina Pagano Senior Director, Sam’s Club Talent Acquisition September 20121 Wal-Mart Stores, Inc. (NYSE: WMT)
    3. 3. 2.2 Million Associates Worldwide $444 Billion in Sales 27 Countries Represented #1 Fortune Company World’s Largest Private Employer*FYE 11 TOTALS 3 Wal-Mart Stores, Inc. (NYSE: WMT)
    4. 4. 110,000 Associates Nationwide 613 Sam’s Club Locations $53 Billion in Sales*FYE 11 TOTALS 4 Wal-Mart Stores, Inc. (NYSE: WMT)
    5. 5. 1Respect for the individual Service to our customers 2 3 Striving for excellence5 Wal-Mart Stores, Inc. (NYSE: WMT)
    6. 6. Education Youth Entrepreneurship Workplace Development & Education Economic Opportunity Small Business SupportEnvironmental Sustainability Health & Wellness Health & Wellness $958 million in cash and in kind contributions around the world (FYE11)6 Wal-Mart Stores, Inc. (NYSE: WMT)
    7. 7. $20 WOMEN-OWNED BUSINES SES FARMS & FACTORIES GENDER DIVERSITY JOB TRAINING & EDUCATI ON CHARITABLE GIVING Billion to be invested inWomen’s Economic Empowerment7 Wal-Mart Stores, Inc. (NYSE: WMT)
    8. 8. 2012-2014 and Beyond…. • Soccer Word Cup 2014: US $11.3 Billion investment • 2016 Olympic Games: US$14.4 billion investment • Continued growth of middle –class wealth • Market consolidation, professionalization of family owned companies and globalization of Brazilian “Multilatinas”8 Wal-Mart Stores, Inc. (NYSE: WMT)
    9. 9. Advantages Obstacles • Big domestic market • Complex tax structure (county, state, federal) • Large population of young consumer • High financing costs • Ongoing infrastructure • Very protective labor developments may laws eventually reduce costs • Policy uncertainty • Significant investment • High crime opportunities rates, particularly in large cities • Abundant natural resources • Poor quality of public education • Political stability9 Wal-Mart Stores, Inc. (NYSE: WMT)
    10. 10. 10 Wal-Mart Stores, Inc. (NYSE: WMT)
    11. 11. Walmart Institute, Social School of Retail•In 2010, the Social Retailing School trained 30 educators and approximately 1,000 young adults in six Brazilian states.*• The goal is to have 20,000 people trained and incorporated into the labor market by 2014.**Sited from Walmart 2011 Global Responsibility Report 11 Wal-Mart Stores, Inc. (NYSE: WMT)
    12. 12. Young Apprentice Trainee Internship Programs Programs Programs•1 year program • 1 year program • Varied length of program• Partnership with • University GraduateSENAC • University students • Corporate focused,• Corporate focused occupy leadership roles • Extremely competitivecareer trajectory quickly12 Wal-Mart Stores, Inc. (NYSE: WMT)
    13. 13. 1. Career and Development 2. Management and Leadership 3. Company Brand and Employee Value Proposition13 Wal-Mart Stores, Inc. (NYSE: WMT)
    14. 14. “High Expectations are the key to everything.” Sam Walton14 Wal-Mart Stores, Inc. (NYSE: WMT)