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Supporting social roles and diversity

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  • 1. Supporting Social Roles andDiversity: A Pattern ApproachTHOMAS John, IBM Research2012, February 11
  • 2. Potential Forms of KnowledgeKnown, Predictable, Unchanging, SimpleUnknown, Unpredictable, Changing, ComplexAlgorithms, Formulae, Programs, MachinesPatternsHeuristics, Principles, PropertiesCase StudiesStoriesEthical values and fluid intelligence
  • 3. Patterns Behavioral Patterns vs. Design Patterns Application Areas:– Physical Architecture and Urban Planning (Alexander)– OO Programming (Gang of Four and PLoP EuroPLoP)– Business Process Patterns– Pedagogical Patterns– Human Computer Interaction & Socio-technical Patterns• CHI ’97 Workshop• Interact ’99 Workshop• CHI 2000 Workshop• CHI 2001Panel• DIAC 2002 & subsequent on-line work on Pattern Language• Liberating Voices and Public Sphere Project• CHI 2002 Workshop• CSCW 2002 Workshop• CHI 2003 Workshop  DTD for XML• ECSCW 2003 Workshop• Etc.
  • 4. Parts of a Pattern– << Pattern Name >>• Author, reviewer and revision dates:• Synonyms• Abstract (including evocative picture)• Problem• Context• Forces (or Analysis)• Solution (including schematic)• Examples• Resulting Context• Rationale• Related Patterns• Known Uses• References
  • 5. A Pattern Language Christopher Alexander Architectural “Patterns” that capturerecurring problems and solutions Organized into a “Pattern Language” – alattice of inter-related Patterns. Examples:– Eccentric Town Center encourages commutertraffic to stop at Town Center– European Pub– Gradient of Privacy in homes: porch, entry,living room, dinning room, kitchen, bedroom
  • 6. Some Socio-Technical Patterns Community of Communities Reality Check Radical Co-location Special Roles for Special Purposes Small Successes Early Who Speaks for Wolf? Support Conversation at Boundaries Social Proxy Context-setting Entry Answer Garden Registered Anonymity Anonymized Stories for Organizational Learning Mentoring Circle Levels of Authority Rites of Passage
  • 7. Special Roles for Special Purposes
  • 8. Examples of Special Roles Moderator, Evaluator/Rater, Judge,Facilitator Stake Warrior, Future Generations, CurrentReality, Underlying Assumptions Edward deBono’s colored hats Von Oech’s Explorer, Artist, Judge,Warrior MC, “Father of the Bride”, AssociateChair, Reviewer, Coach, Tutor, PersonalTrainer, Sales Manager….
  • 9. Small Successes Early
  • 10. Who Speaks for Wolf?Visual by www.PDIimages.com
  • 11. Support Conversation at theBorders
  • 12. Potential Uses of a PatternLanguage Approach Problem identification and formulation Lingua franca among stakeholders Problem solving (tool of thought) Design, maintenance (understandingimplications of change) and documentation Capture, find, and share reusableintellectual assets Cumulate knowledge for use acrosscontexts
  • 13. For more information: http://www.pliant.org/personal/Tom_Erickson/InteractionPatterns.html www.truthtable.com/patterns.html/ www.research.ibm.com/knowsoc/ www.truthtable.com/websitewelcome_page_index.html http://www.hcipatterns.org/ http://www.publicsphereproject.org/patterns/ http://www.ibm.com/developerWorks/patterns/