Smart Printing Technical Presentation

SafeCom Smart Printing Technical Presentation Version 03, April 01. 2011

Company facts
Started in 2002
Owned 90% by employees
66 employees in total
50 employees in HQ in Denmark
7 employees in the UK
2 employees in Germany
1 employee in France
3 employees in USA
3 employees in Asia/Pacific region
SafeCom Certified Partners and Resellers EMEA (Europe), NA (US and Canada), SA (Columbia, Brazil), APAC

What is SafeCom about?
Cost Control Start saving today
Reduce cost by 40%
Consolidate and optimize printer infrastructure
Security Protect your output
Secure document and devices
Track and manage print, copy and scan
Efficiency Supports the way you work
Centralized and simplified operations and maintenance
Improve printer availability and employee mobility
Environment Solutions for a better world
Reduce waste and power consumption
Enforce compliance rules

SafeCom Smart Printing - Overview Print Users Central Administration Tracking Print queues Rules API Authenticate and collect

Authenticate at the device

Pull Print to collect documents

Select Billing Code

Send E-mail

SafeCom product philosophy
Easy
Easy to use
Easy to install
Easy to administrate
Easy to support
Standard products
Listen to customers and partners
Add new functionality that is of general value to the customer base
Solve complex tasks in a simple way
User self service
Greater user satisfaction
Less administration

Server products:
SafeCom G3 Server Server software in one easy to use installation package. Basic installation in less than 15 minutes.
SafeCom G3 Web Interface User self service through browser. Delete or retain documents, etc. Installed on a MS IIS server.
SafeCom Application Print
Installed on the print server to provide info to SafeCom PopUp running on user's computer.
SafeCom Reports Generate reports based on the tracking data collected for printed, copied and deleted documents. Report cost and environmental savings.
SafeCom Device Server
Needed for many new SafeCom Go devices. Can be installed on same server as G3 or separately.
Workstation products (user's computer):
SafeCom Print Client Provides Pull Printing using user's computer for storage of print jobs. Can be installed scripted.
SafeCom PopUp Provides interaction with the user, e.g. print job confirmation, messsages, or selection of billing codes.
Device products (for printers and MFPs):
SafeCom Go Integrates with the touch-screen control panel. Today solutions for 8 printer vendors. Typically software downloaded to the device, or device controlled by SafeCom Device Server.
Card readers
Allows users to log in using
different card technologies.
SafeCom products

SafeCom Go implementations
SafeCom Go / Device Server
Fuji Xerox
HP
Konica Minolta
Océ
Sharp
Xerox
SafeCom Go in device
Canon
HP
Lexmark
Ricoh
Samsung
SafeCom Go / Controller
Sharp
Xerox
Other
1:1

AWID
Barcode
Casi-Rusco
Cotag (1)
Deister (2)
EM (EM41xx, UNIQUE, TITAN, Hitag 1/2/S)
Felica
HID Prox (standard)
HID Prox, 37 bit (customer specific)
iCLASS Reader
Indala, 26 bit (standard)
Indala, 29 bit
Inditag
IoProx
Legic
Magnetic, Track 1
Magnetic, Track 2 (standard)
Magnetic, Track 3
Mifare (Mifare: DESFire, Ultralight, Ultralight C, Mini, 1k, 4k, Plus)
MultiISO (ISO14443A, ISO14443B, ISO15693)
Nedap
NexWatch
All ID Devices are available as:
USB
Serial
SafeCom ID Devices (1) As as embedded in the SafeCom Color Front-end and as stand-alone USB ID device ( 2 ) A s embedded in the SafeCom Color Front-end .

SafeCom Controller
Ports
2-Port Ethernet 10/100 switch
1 PS2 connector to drive and power a SafeCom Front-end or a SafeCom Serial ID Device
2 USB host port to drive and power a SafeCom USB ID Device
1 USB device port (reserved for future use)
1 2V power supply
Functionality
Full-duplex transmission
Switch removes need for additional network outlet
Switch allows encryption all the way to the device

SafeCom Color Front-end

LICENSES

License structure – SafeCom Go
SafeCom licenses
SafeCom Enterprise Server Multi server support with unlimited servers and job data logon
Devices with authentication
SafeCom Go Authentication on MFPs
SafeCom P:Go Authentication on printers
SafeCom Controller External solution
Q3 Features on devices? Q2 Number of devices? Q1 More than one server?
Device features
Tracking
Rule Based Printing
Client Billing
Pay
Pull Print
SafeCom Cluster Server Cluster server for resilience
SafeCom ePay Web payment with credit cards
SafeCom API System integration
SafeCom Disaster Recovery Extra licenses and documentation

License structure – SafeCom Print Tracker
SafeCom licenses
SafeCom Enterprise Server Multi server support with unlimited servers and job data logon
Devices without authentication
SafeCom Print Tracker Tracking for unlimited Push Printers
Rule Based Printing
Client Billing
Pay
Device features
Tracking
Rule Based Printing
Client Billing
Pay
SafeCom Cluster Server Cluster server for resilience
SafeCom ePay Web payment with credit cards
SafeCom API System integration
SafeCom Disaster Recovery Extra licenses and documentation
Note: Breakeven is at 30 devices with tracking only and at 20 devices with all features enabled on the devices.

License dialog
Embedded license:
1 SafeCom server
10 Tracking devices
1 SafeCom Go
1 SafeCom Go High-End
1 SafeCom Controller
30-day trial
Full device functionality
Note: The embedded license has no 'Enterprise' functionality, i.e. no support for Multi Server and clustering - that requires a trial license generated by SafeCom dedicated to a specific server.

PULL PRINT AND PUSH PRINT

Server Push versus Pull Printing Push Printing X printers X shared print queues Pull Printing X printers 1 shared print queue

Direct print - traditional printing
Standard TCP/IP Port:
Forward print job to the printer / MFP

Direct print with tracking – Push Printer
SafeCom Push Port:
Parse the printed document
Transfer tracking data to SafeCom server
Forward print job to the printer / MFP
Parser:
PCL5, PCL5c, PCL5e, PCL6
PostScript level 2 and 3

Pull Printer – Server stored documents
SafeCom Pull Port:
Transfer job info to SafeCom server
Transfer print job to SafeCom server and store it encrypted
User authenticate and collect document at SafeCom-enabled printer / MFP
Parser:

Pull Printer – Locally stored documents
SafeCom Pull Port:
Transfer job info to SafeCom server
Transfer print job to SafeCom server and store it encrypted
User authenticate and collect document at SafeCom-enabled printer / MFP
Parser:
Note: Computer MUST be online to allow collection of documents

INSTALLATION, ADMINISTRATION

SafeCom Smart Printing Quick Guide
Table of contents (13 pages)
Introduction
Audience
Technical background, Planning, Installation, Reporting, Uninstall
Installation
Windows Firewall
Installation
Login to SafeCom Administrator
Getting started with SafeCom Assistant
Add a SafeCom Pull Printer
SafeCom Port Configurator
Reporting
Install SafeCom Reports
Start SafeCom Reports
Make a report

System requirements - SafeCom G3 servers
Windows 2008 and 2003 SP2
2 GB RAM or greater
1.4 GHz CPU (recommended 2 GHz or faster)
Microsoft SQL Server 2008 R2 Express is distributed with the software. It is FREE and supports database size up to 10 GB. REQUIRES Microsoft .Net Framework 3.5 SP1 and Windows Installer 4.5
In a SafeCom multi server installation the master server must run Microsoft SQL Server 2008 or 2005
Database connection is ADO
Download size 132 MB
ADO: ActiveX Data Objects

Basic and advanced installation
Basic 5-step installation:
Launch installation. Click Next
Click Basic server installation . Click Next
Read the end-user license agreement and click Yes to accept it
Current settings are displayed. Click Next to accept and start the installation
Click Finish to launch SafeCom Administrator and its SafeCom Assistant

Basic and advanced installation
Basic 5-step installation:
Launch installation. Click Next
Click Basic server installation . Click Next
Read the end-user license agreement and click Yes to accept it
Current settings are displayed. Click Next to accept and start the installation
Click Finish to launch SafeCom Administrator and its SafeCom Assistant
Advanced 12-step installation:
Destination folder for program files
Destination folder for print jobs
Destination for database files
Use an existing SQL server
Other options:
Client installation
Tools installation

SafeCom Installation Scenarios Admin Money Push Pull Track Billing Express DB SafeCom server Admin Money Push Pull Track Billing SQL SafeCom server

SafeCom Installation Scenarios Admin Administration SafeCom Administrator SafeCom APIs Push Pull Print server Push Pull Client WWW Web server Admin Money Push Pull Track Billing MSDE SafeCom server SQL SQL server Money Billing Track Admin Push Pull

SafeCom Multi Server Support
Master server must use full SQL Server
SQL Server 2008 Express is sufficient for slave servers
Replication is top - down
Recommended to have printers on slaves only
Master server can collect tracking data from slave servers (offline tracking)
1 to N SafeCom Slave Servers Admin Money Push Pull Track Billing SQL Admin Money Push Pull Track Billing Express DB Admin Money Push Pull Track Billing Express DB Admin Money Push Pull Track Billing Express DB

SafeCom Multi Server - failover
If a local slave server goes down, users can continue printing, if a number of things have been configured:
Servers must have a failover server defined in "Server properties"
Devices must have a list of SafeCom servers defined (the local on top)
SafeCom Push and Pull Port Monitors must have a list of SafeCom servers defined (the local on top)
Note: The Master server must be online, as well as the network connectivity to the failover server .
1 to N SafeCom Slave Servers Admin Money Push Pull Track Billing SQL Admin Money Push Pull Track Billing Express DB Admin Money Push Pull Track Billing Express DB Admin Money Push Pull Track Billing Express DB

Multi server – databases

System requirements – SafeCom Device Server
Windows 2008 and 2003 SP2
2 GB RAM or greater
1.4 GHz CPU (recommended 2 GHz or faster)
REQUIRES Java Runtime Environment (JRE) version 1.6
Runs as a Service (SafeCom Device Server)
Can run on the same server as SafeCom G3
Approximately 100 devices per dedicated server
Download size 36 MB

SAFECOM PRINT CLIENT

SafeCom Print Client and single server
Features
Documents are processed and stay on user’s computer and only goes on the network when the user collects the documents at the device
No Print Server required
Reduced network traffic
Requires installation of SafeCom Print Client software on the user’s computer …
Scalability
1000 devices per server or 30M documents/100M pages per year

SafeCom Print Client and multi server
Features
Integrates with the SafeCom G3 multi server solution to ensure continued ease of administration and collection of tracking data …
Scalability

SafeCom Print Client on a Print Server
Features
Can also be installed on a Print Server as an alternative to a SafeCom Slave
Scalability
Alternative way to offer: Pull Print on remote sites

Installation of SafeCom Print Client
Installation
Manual installation that asks for SafeCom Server address
For mass deployment use silent installation
Download size 12 MB
Changes applied
Service named: SafeCom Print Client
Port (scPull) that uses the SafeCom Pull Port
Print Spooler restarted
Below tasks can be done by IT department or manually by user
Printing
Modify an existing local printer to use the new port. In the Print properties dialog click on the Ports tab and check the scPull port
Add a new local printer and make it use the new port

TYPICAL ADMINISTRATION TASKS

SafeCom Administrator – System overview

SafeCom Administrator – structure
Servers
Configure and administrate entire solution
Users
Add, modify and delete users
Scheduled user import from Active Directory,
Novell eDir, CSV and XML
Devices
Add, modify and delete devices
Update and restart devices
Misc.
Export tracking data
Event log

User import
Users can be imported from a variety of sources
You can define multiple import specifications that takes users from different domains or org. units
The imports can be scheduled to run automatically
You can define a default user, from whom the imported users inherit settings
You can define a 'Secondary import' that merges card numbers into the existing users

ID administration
Assign permanent or temporary IDs, e.g. using "Listen for ID"-button
Removing IDs from a user
Generate PUK code to enable user self-service
Generate PIN code for additional security
Notes :
A PUK code is always an 8-digit temporary code.
A PIN code is always a 4-digit personal code meant to be known only by the user.

SafeCom Go - typical device configuration
Specify a server name or IP Address
For Multi Server installations, specify an ordered list of servers
The server at the top of the list will be used if available.

SafeCom Go - typical device configuration
Configure wanted type of 'User identification', e.g. 'Card or Windows', or 'User Code'
Fill out domain info, if used
Choose what functions to lock (require SafeCom authentification)

Document fidelity - ensure correct printing
Configure "Server Properties", the "Devices"-tab
Driver name is part of the job, but the SafeCom Push and Pull Port can override driver name
SafeCom-enabled devices can be configured with list of accepted printer driver names

SAFECOM PRINT TRACKER

SafeCom Port Configurator
SafeCom Port Configurator, a wizard-based tool for easy Push Print creation
Convert to Push Convert to printers that use the standard TCP/IP port monitor into SafeCom Push Printers
Restore to TCP/IP Reverse the process, that is, convert SafeCom Push Printers to ordinary printers that use the standard TCP/IP port monitor
List printers Check that a tracking device exists for the created Push Printers

SafeCom Charging Scheme
Charging scheme:
Primary is used to charge users can and invoice departments.
Secondary can be used to reflect the true costs.
Tracking data:
Use SafeCom Reports to make reports.
Use data to optimize printing solution.
Document savings by tracking deleted jobs.
Post tracking:
For Pull print on selected devices you can get more accurate data.

SAFECOM REPORTS

SafeCom Reports
24 predefined reports in 3 groups:
Device reports
System reports
User reports
User specifies period and report type
Scheduled report generation (Windows Scheduler + script)
All reports can be customized (logo, colors)
Some can be parameterized (e.g. histogram frequency)
New report types can be ordered from SafeCom
Based on Crystal Reports Engine

SafeCom Reports – Using it
Login to a SafeCom server with tracking information
Choose a report from the list
Specify the report period
Generate report
Save or export the report
Or:
Setup a scheduled script to automate the process:
rptexport /srv=‘SAFECOM1' /usr='admin' /pwd='nimda' {src="SCR_STD_Sys_02 - Application Usage.rpt" dst=AppUsage.pdf type=pdf period=month-1 }

SAFECOM CLIENT BILLING

Client Billing
Allow users to associate additional information to the tracked action for the purpose of billing
Billing codes can be 1-dimensional (a single code), or 2-dimensional (e.g. 'Client code' and 'Matter code')
User can do billing Control if user is free to manage his list of favorite billing codes through the web interface Cost control: Tracking or Pay

Client Billing at the computer
At the computer users can select billing code at print time
Printer can be Push or Pull
Printer can be shared or local
User can select the billing code among his 10 Last used codes or Favorite codes
See info

SafeCom Go - Select Billing Code
At the MFP users can touch the Account icon to select billing code
User can select the billing code among his 10 Last used codes or Favorite codes

SAFECOM G3 WEB INTERFACE

SafeCom G3 Web Interface
See list of pending documents
Delete documents
Retain/unretain documents
Manage ID codes, PIN codes and PUK codes
Client billing users can manage their list of favorite codes
Select billing code for jobs
Pay users can see transactions
Top up their account through browser (with SafeCom ePay)

SAFECOM RULE BASED PRINTING

SafeCom RBP - Components 1. Conditions
Device [does | does not] support color
Device location contains ‘specific text’
Device model contains ‘specific text’
Device name contains ‘specific text’
Job color mode is [b/w | color]
Job driver name contains ‘specific text’
Job name contains ‘specific text’
Job page count larger than ‘number’
Job page count less than ‘number’
Job size larger than ‘number’ KB
Job size less than ‘number’ KB
Condition also available in a ’does not contain’ variant
2. Actions
Confirm pull job. Message: ‘text’
Confirm push job. Message: ‘text’
Delete job
Duplex on/off
Force job to b/w
Hide pull print job
Redirect to queue ‘name’
Redirect to user ‘logon’
T oner save on/off
3. Notifications
Notify by popup
Notify by E-mail
Notify by log file

SafeCom RBP – Sample rules
Print web pages as b/w, duplex and with toner save
Condition1: Job name contains ”http://”
Action1: Force job to b/w
Action2: Duplex on
Action3: Toner save on
Only color jobs can be Pull printed on color devices
Condition1: Device supports color
Condition2: Job color mode is b/w
Action1: Hide pull print job

SafeCom RBP – Push Print example
A user likes to print to a small printer placed nearby:
Condition: Job page count larger than 50
Action: Redirect job to queue "serverprintshare"
Notification: "Your job has been sent to the big printer
down in the basement. Have a nice day!"

Used for Push and Pull Print for:
Authentication
Client billing
Confirm job (Rule)
Show job price (Push)
SafeCom PopUp
Requirements:
SafeCom Application Print is installed where Push/Pull port is
It interacts with Print Spooler and SafeCom parser (if required)

PAY SOLUTIONS

SafeCom Pay
Different use scenarios:
Quota control The user is given a certain amount of credits and can print until they run out (quota is used). Popular in schools that do not allow fee-based printing
Partial cost recovery The user is given a certain amount of credits. When the credits run out the user can choose to buy more credits
Full cost recovery The user has to pay for all prints (and copies)

SafeCom Pay – Add more money SafeCom ePay Users can add money to their account via the Internet. Gives 24-7 self-service. SafeCom Administrator A user with special 'cashier' rights can manage the credits on users accounts for manual payment. SafeCom Money Loader Users can deposit coins and notes. Gives 24-7 self-service without banking fees.

Credit schedule for Pay solutions
Add or Set credits
Choose Account 1 or 2
Credit schedule on a per group basis
One time only, Daily, Weekly or Monthly schedule.
Start date and time
End date (optional)

SafeCom API
Purpose
System integration
Automation of tasks
Middle-layer to avoid database dependencies
Examples
Add and delete users and modify user properties including aliases, ID codes and group membership
For pay solutions deposit and withdraw credits and check balance of user’s accounts
Manage client billing codes and favorite billing codes
XML based API
Executable, admclient.exe, that takes an XML file as input
SafeCom G3 Administrator API Reference Manual D60822
SafeCom G3 Batch Print API Reference Manual D60823
DLL based API
A DLL, scapi.dll, that can be used by C programmers
SafeCom G3 Administrator DLL Programmer's Manual D60824

SafeCom API commands
Users
AddUser
ModifyUser
DeleteUser
AddAlias
DeleteAliases
SetHomeServer (1)
ExportUserInfo
ExportUserLogons
ID codes
AddCard
DeleteCard
GeneratePuk
Client Billing
AddBilling
ModifyBilling
DeleteBilling
AddBillingComb
ModifyBillingComb
DeleteBillingComb
AddFavorite
DeleteFavorite
Tracking
ExportTracking
DeleteTracking
Pay
GetUserAccount
SetUserAccount
DepositUser
PriceJob
ExportTransactions
Groups
AddUserGroup
DeleteUserGroup
AddUserToGroup
RemoveUserFromGroup
Organizational units
AddOrgUnit
DeleteOrgUnit
(1): SetHomeServer is supported in SafeCom G3 Server version S82 070.410*05 in the DLL based API by use of the sc_SetHomeServerByUserID() and sc_SetHomeServerByUserLogon() functions

SOLUTION DETAILS

Solution Design Manual
Table of contents
Introduction
Solution components
Multi server concept
Service availability
Design guidelines
Database
Service management
Security
Devices

DEVICE FUNCTIONALITY OVERVIEW

Setup worksheet
Enable macros
On the Setup worksheet choose the devices you wish to see
Click Apply and the Products worksheet appears…
Expand / collapse the features you want to see
SafeCom Device Functionality Overview D10940

Products worksheet
Features
Authentication
Access control
Tracking
Pay
Pull Print
E-mail
Logout
Installation
Misc.
Encryption
Languages
Specials
User interface
ID Device
SafeCom Device Functionality Overview D10940

Contact DENMARK SafeCom A/S Energivej 15 DK-2750 Ballerup Denmark Phone: +45 4436 0240 e-mail: [email_address] UNITED KINGDOM SafeCom UK Ltd Suite 5, Fulshaw Hall Alderley Road, Wilmslow Chesire SK9 1RL, UK Phone: +44 (0) 845 838 7023 e-mail: [email_address] UNITED STATES SafeCom US 45 Park Place South no. 293 Morristown, NJ 07960 USA Phone: +1 (973) 457 0816 e-mail: [email_address] APAC SafeCom Asia/Pacific Suntec Tower One #08-08 7 Temasek Boulevard Singapore 038987 Phone: +65 6866 3837 e-mail: [email_address] DACH SafeCom GmbH Otto-Lilienthal-Straße 36 DE-71034 Böblingen Germany Phone: +49 (0)1805-7233266 e-mail: [email_address]

Smart Printing Technical Presentation

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