Social Media404 Brown Bag Series

Brown Bag Social Media THE Lunch and Learn Series November 2008 SocialMedia404.com

Hello! My Name Is….

Lunch & Learn: SM To Go What is it? Why should you (or your clients) care? How it’s being used => for profit, not for profit Impacts for Public Relations & Communications How to get there

Some (Brief) History “We’ll need to rethink a few things…” The Machine Is Using Us Jan 2007 http://www.youtube.com/user/mwesch

“Social Media is game changing. … it's shifting the power to define and control a brand from the traditional institution to the individual or community. … the ownership of all brands is gradually becoming the domain of the user. “ www.Radian6.com/cms/social_media flickr.com/photos/tonypeters

Internet Reach internetworldstats.com

Social Media General Trends +25% +15% +5% +50% +30% +30% +30% www.universalmccann.com

Fortune 500 Trends University of Massachusetts Dartmouth Center for Marketing Research

It’s not about technology… flickr.com/photos/crystalflickr

Implementation still growing (e.g: widgets, measuring, ..) another dimension - “use” strategies (e.g: cross-posting, status donation, … flickr.com/photos/briansolis

it’s about interaction. flickr.com/photos/polandeze

wordle.net

but many… …are afraid of change. flickr.com/photos/pictureperfectpose

Organizations: Making The Leap “Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream Customers” start small => business case & pilot

People: once they have crossed Forrester’s “ecosystem” Creators = publishers Critics = commenter's Collectors = organizers Joiners = networkers Spectators = read & watch Inactives = no use for SM forrester.com/Groundswell/profile_tool.html

Social Media Is Everywhere  Healthcare  Education  Natural Resources  Non-profits  Hobbies & Special Interest  Business  Government  Arts & Culture  Environmental

non-profit Social Media flickr.com/photos/shawnzlea

Why? Advocacy Awareness Fundraising Inspiring action Influencing change

Non-Profit: Key Places To Begin nten.org wearemedia.org beth.typepad.com

Social Media for business flickr.com/photos/pagedooley

Why? Marketing PR/Communications Finance Sales Customer Service & Product Management Relations Collaboration & Recruitment and Retention Tele-working

Strategy

For-Profit: Key Places To Begin A List of Social Media Marketing Examples beingpeterkim.com/2008/09/ive-been-thinki.html 26 Free Social Media Tracking Tools marketingpilgrim.com/2007/08/26-free-tools-for-buzz-monitoring.html Everything You Need To Know socialmedia404.com/?page_id=256

All content must now be created and packaged in small pieces for easy mixing, sharing, consuming. flickr.com/photos/markhillary

flickr.com/photos/dantaylor

Your Strategies Go with the flow Ease into it; start doing it Think about (micro) replication Think about new interactions Think person first, institution second

Your Tactics pr-squared.com

OASIS Social Media 404’s OASIS: Obtaining ROI Objectives – determine what you want to achieve first. Audience – profile your audience. Strategy – pick a path that fits. Implementation – select the technologies. Sustainment – nurture. measure. adjust. flickr.com/photos/batega

Listening How To Measure: Listening my blog, forum, other blog(s), forum(s), external presence external presence(s) Aggregation, Interpretation, Adjustment “attention, “authority, participation” influence”* *beingpeterkim.com/2008/09/a-framework-for.html

“My” World

Traffic Source Information now travels... … at the speed of Twitter.

“My” Universe

and finally… flickr.com/photos/Jsome1

5 Things You Can Do 1. Sign up for Twitter => follow & listen 2. Sign up for Seesmic => see how video conversations work 3. Sign up for LinkedIn => join a group 4. Set up some Google Alerts (you, your clients) 5. Mock up a Social Media Release

there remains much to discuss… flickr.com/photos/ -bast-

Conversation SocialMedia404.com twemes.com/SM404

Social Media404 Brown Bag Series

by John Sheridan

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