About I’m customer obsessed and I help businesses share my passion.
Most business leaders know the importance of customer experience in marketing, sales and customer service. But few companies understand the influence of customer experience on revenue, profitability and brand equity. Those brands that do, strive to become customer-centric and the best among them go to the extreme of being customer obsessed.
That’s where I come in. I’ve taken everything I’ve learned about brands, CRM, social and product marketing, combined it with equal doses of analytics, technology and marketing automation, then applied it to traditional media, digital experiences and social networks.