The Business Models Of OpusOpus Learning Ltd has 2 main business models: 1. direct services to candidates and 2. support services to partners to support candidates.
Direct Services To Candidates And StudentsThree main provisions of learning: Opus Learning Coaches Info ILPD (Informed Learning and Professional Development Limited)Further programmes in Education, and in Management.
Exercise1:Take a few minutes to explore these sites to get an indication of our range of offerings.
Support services to partners• We have signed two agreements so far: Institution Location of Territory of Qualifications Target Partner activity numbers Bourneville College Birmingham Kolkata HND Business 20 per semester Principals Academy Singapore Singapore and HND Business 100 per Korea semester• Target another 9 partners for this year,• with an average intake of 30 candidates per semester (or trimester).• 7-800 candidates per year,• each with us for an average of 3 years.
What We Offer Our Partners• a fully hosted client-branded, adaptable Moodle 2 based ecommerce delivery platform on the Cloud to market recognised SQA qualifications worldwideor• a fully integrated solution of Opus content into existing institutional systems.
Exercise2 The Opus Partner Brochure is hereTake a few moments to read this brochure.It is in the pack
Other Future Business Models• Apprenticeship and work based learning• Future free services – Opus MOOC
Current Policies and procedures1 The Opus Quality Assurance Strategy2 Self-Assessment Process3 Learning Experience Observations4 Programme Validation5 Programme Information6 On-Programme Assessment and Verification7 Equal Opportunity Policy8 Student Achievement9 Opus Ltd Survey Reports10 The Opus Charter 2012-201411 Complaints Procedure12 Opus and the SQA13 Relationship with Corporations14 Opus Organisational Chart
The Opus Partner QS Manual• Five Categories: – Management of a centre – Resources – Candidate Support – Assessment & Verification The PAI Quality Manual – Records/Data Management• All signposted to four QA processes• All pre-rated as High/Medium/Low impact• All must be supported by possible sources of evidence
The SQA Approach to Quality Assurance: The Four Processes• Systems Approval• Qualification Approval• Systems Verification• Qualification Verification
Most Important Policies• Assessment/Re-Assessment Policy• Candidate Authentication Policy• Candidate Appeals Procedure• Candidate Induction Policy & Procedure• Individual Learning Agreement• Internal Verification Policy & Procedures• Malpractice Policy• Model for Assessment/Verification• Plagiarism Policy• Pre-exit Guidance• Self-Assessment Process• Staff Development Policy
Exercise3:Make yourself familiar with all of the policies. Do this in your own time.
Individual Learning Agreement Learner Name: Main Programme of Study: Additional Qualifications: Long term career/educational aims Steps/targets to achieve long term aims Programme / Progress Review Dates Revised Details (R) / Additio nal (A) Referral for support in: Yes No Communication/English/Literacy Numeracy ESOL (English for Speakers of Other Languages) LLD (Learners with Learning Difficulties) Learners with Physical Disabilities or Sensory Impairment
Candidate Authentication Policy Digital Authentication + Physical Authentication
Digital Recording Of Candidate Progress Student interacts with contentLearnerinteractingwith content, Makes notes, responds toleaving traces quiz, send messages, etc Store in MLE Capture notes Print off record of learning
The Physical Presence Requirements of a ProgrammeIn each programme there are various pointswhere physical presence is required bycandidates.Closed book instrument of assessmentProctored examination, eg graded unitPresentation by candidate, eg in a unit using powerpointPresence at meeting, eg unit on communications
The Authentication TableAction Point Action Problem with ID Action on problem with idSign on of candidate Assign secure login to Username and Re-issue username and candidate to VLE, password wrong password assign to tutorPhysical presence point Invigilator/proctor Photo-id missing Do not proceed with checks photo-id assessment Photo-id not accepted Report to Head of Academy, who will decide whether to proceed with assessmentDigital Check via Tutor monitors Lack of progress Discuss with candidateworkbook Candidate progress via Change of personality, Report to Head of Digital workbook or suspicion of Academy. personatingDigital Check via VLE Tutor monitors Lack of activity Discuss with candidate Candidate activity through activity logs
The Plagiarism Policy• We are obliged to ensure that the qualifications its candidates receive are a fair and accurate representation of their work, and of the knowledge and skills attained.• We will take all appropriate measures to ensure that candidates’ work is in fact their own, and will take action where plagiarism and/or malpractice have occurred.NONE OF THIS PAGE IS MY WORK
The Malpractice Policy• We comply with the SQA policy and procedures to handle aspects of malpractice. http://www.sqa.org.uk/files_ccc/CandidateMalpracticeGuida nceForCentres.pdf http://www.sqa.org.uk/files_ccc/Malpractice_in_IAQs.pdf
Exercise 4Discuss scenarios where you may suspect malpractice in assessment and your responses.
Assessment/Re-Assessment PolicyAssessment - First attempt at any form of assessment.Re-assessment - Any agreed further assessment.The planned assessment approaches gather all the necessary evidence for each specification. Assessment evidence is gathered for all learning outcomes. Standards as set out in Unit specifications are accurately applied to the work of all candidates. Systematic internal moderation/verification procedures are applied in line with Opus policy. Staff have confidence in the assessment procedure.
Assessment Support Material• A marking schedule is required for each assessment.• Model solutions are required for each assessment. The format of the solutions should tie in with the marking schedule.• Marking schedules and model solutions must be approved by the appropriate curriculum group to comply with IA/IV procedures.
Internal Moderation/Verification and External Moderation/VerificationInternal moderation/verification and external moderation/verification will be carried out in accordance with policy and procedures as outlined in the Quality Assurance Manuals.
Assessment and Re-Assessment Policy and ProceduresUnless there are specific SQA guidelines the following policy should be followed.
Assessment/Re-Assessment of closed book and “In Class” assessments• Situation 1• Fails 1st attempt, but is good attempt• Remediation offered• Re-assessment using SAME Instrument of Assessment
Situation 2Situation 2Fails 1st attempt, and is poor attemptRemediation offeredRe-assessment using DIFFERENT Instrumentof Assessment
Assignment/Project Based Assessments Under exceptional circumstances, approved by the programme team leader prior to the submission date, an extension of time may be granted to allow submission at a later agreed date. Failure to submit an assignment/project on the agreed date will result in FAIL. A second agreed submission date will be set and this will be regarded as a re-assessment. Failure to satisfy all performance criteria/evidence requirements on the first submission must be followed by corrective feedback from the tutor and a second agreed submission date set. Failure to submit a re-assessment on the agreed date will result in a FAIL. Failure to satisfy all performance criteria/evidence requirements on the second submission will result in a FAIL. All outcomes in the unit must be re-assessed, with a different instrument.
HN Graded Units Each Faculty/programme Team will decide on the appropriate action to be taken with regard to initial assessment planning. Re-assessment issues of Graded Units will be agreed at Programme Team meetings and thereafter sanctioned by the Academic Board. This applies to both exam based and project based Graded Units. Resits to achieve upgraded scores are not permitted.
Role of the Internal Verifier (IV) within Opus• Persons appointed will have – a good understanding of HND assessment requirements and – must be a subject expert.• They are responsible for ensuring the standardisation process• The internal verification process will be monitored by the designated Lead Internal.
Planning Role Monitor that the internal verifier (IV) schedule covers all units and all assessors on a programme. Advise on the interpretation of National standards. Internal verifier goes through all assignments in brief before issue to learners Standardisation meetings can be used to develop quality and consistency of assessment across assessors involved in different units across different programmes.
Undertaking Role Includes• Provide advice and support to assessors on a regular basis.• Advise on the appropriateness of assessment evidence with regard to level, sufficiency, authenticity, validity and consistency.• Check the quality of assessment to ensure that it is consistent, fair and reliable.• Ensure own assessment decisions are internally verified by another person.• Give feedback to assessors and identify action to be taken where appropriate.• There is evidence that candidate achievement record of progress are up- to-date, monitored and action taken where necessary• Records of candidate achievement provide a clear audit trail of assessment and internal verification of the HND
Reviewing Role Includes• Ensure appropriate corrective action is taken when assignment briefs are not fit for purpose or when assessment decisions are not accurate.• Provide feedback on aspects of the assessment system to the programme team, senior management.• Standardisation of assessment must take place when there is more than one assessor engaged in delivery and assessment of an assignment or unit.
Strategy for Internal VerificationSampling• The sample should present a sufficiently accurate picture of the quality of assessments to be confident that those decisions not sampled also meet national standards. It should reflect:• Examples of work from all markers in Units where more than one marker contributes to the Unit assessment• For experienced assessors, at least 5 candidates or 25% of the candidates – whichever is the greater.• For a new Assessor – a 100% sampling should continue until the Internal Verifier is satisfied that accurate decisions are being made.• If an Internal Verifier is not satisfied with the Assessor’s marking decision an increased sample will be used.• If the assessment decisions do not improve the Programme Manager will be informed.
Standardising Assessment Practice Standardisation meetings will be held with the Assessment Team that will include all assessors, the IV and Quality Nominee. The meetings will focus on areas such as revisions to standards where appropriate, problems with generating evidence, the validity and sufficiency of evidence, the different approaches by assessors and candidate progress. The minutes from all meetings will be distributed to all participants and all action points monitored to ensure implementation. Meetings will be held weekly in the first instance to ensure ease of implementation then fortnightly thereafter.
Model for Assessment/Verification The SQA view on assessment and verification is given in their guidebook: Guide to Assessment There is also an open course on the SQA Academy on Assessment: http://www.sqaacademy.org.uk/course/view.php?id=109 You cam sign in as a guest, or register for access.
An Assessor• An Assessor is one who conducts the Assessment Process.• An Assessor must have a good understanding of the assessment cycle.• An Assessor will carry out the following tasks: – Agree assessment arrangements with candidates – Conduct assessment with candidates – Review evidence and communicate assessment decisions to candidates – Contribute and conform to internal quality assurance requirements
An Internal Verifier• An Internal Verifier is one who conducts the Internal Verification Process.• An Internal Verifier must have a good understanding of the assessment cycle.• An Internal Verifier will carry out the following tasks: – Prepare to internally verify the assessment process – Arrange and conduct internal verification of the assessment process – Review and standardise assessment practices and procedures
Candidate Requests Assessment Instrument from VLE Assessment sent to Candidate –Assessment And Verifications time limited PDF Assessment pdf System And Process Map Candidate responds to Assessment Candidate Attempt Assessor reviews Verifier Assessment consultation Attempt Makes comments yes Satisfactory No Sign Sign No assessment assessment Resubmit? record detailing record detailing Satisfactory re-assessment yes Send assessment record to Assessor Assessor sends comments candidate – Verifier complete record comments to consultation in VLE/SQA candidate Connect Candidate Candidate attempt Assessment Record Candidate Resubmits
Tasks for Tutor/Assessor• Monitor VLE activity, identify lack of progress and contact course leader.• Monitor Digital Workbook identify any outliers in progress, contact course leader with details.• Respond to direct emails from candidate, making use of FAQs for response.
Timing of Assessment Model Unit name Unit code Credit SCQF Number Notional VerifierFor Bournville College, we value level of assess ments Assessor time (minutes) Overhead Minuteswere asked to produce a YEAR 1 Business Accounting Business Law: An Introduction F84M 34 F84P34 2 1 7 7 2 3 52 66 7 7timing model for Communication: Analysing and Presenting Complex Communication DE3N 34 1 7 3 66 7 Creating a Culture of Customer Care H1F0 34 1 7 2 44 7assessments. We carried out Economic Issues: An Introduction Economics 1: Micro and Macro Theory and F7J8 34 F7J6 35 1 1 7 8 3 3 66 66 7 7an exercise in timing, and Application Human Resource Management: Introduction H1KP 34 1 7 2 44 7 Information Technology: Applications D75X 34 1 7 1 22 7came up with the following Software 1 IT in Business: Spreadsheets F84V 34 1 7 3 66 7 Managing People and Organisations F84T 34 2 7 2 52 7findings: Marketing: An Introduction Personal Development Planning F7BX 34 DE3R 34 1 1 7 7 1 1 22 22 7 7 Business: Graded Unit 1 H0HY 34 1 7 Exam 45 20Page 24 YEAR 2 Behavioural Skills for Business F84L 35 1 8 1 22 7 Business Contractual Relationships F84N 34 1 7 3 66 7 Business Culture and Strategy F7J7 35 2 8 4 104 7 Economics 2: The World Economy F86E 35 1 8 1 22 7 Information and Communication Technology F84W 35 2 8 3 78 7 in Business International Marketing: An Introduction DG6M 34 1 7 2 44 7 Preparing Financial Forecasts F84R 35 1 8 2 44 7 Presentation Skills F84E 35 1 8 3 66 7 Statistics for Business F84K 35 1 8 3 66 7 Training and Developing the Workforce A6HC 34 2 7 3 78 7 Business: Graded Unit 2 H0J0 35 2 8 Project 90 40 Research Skills F60A 34 1 7 Project 60 20 Project Management F1NH 34 1 7 Project 40 13 Leadership in Public Sector F3HM 35 1 8 Project 60 20 Marketing Practice DG6V 34 1 7 4 88 7 Totals 928 170
The Opus Delivery System• In the study pack, there is a powerpoint presentation on the Opus Digital Work book. Explore this presentation in your own time, send any comments to: firstname.lastname@example.org email@example.com
Opus Environment• The rest of this session will consist of a run through of the Opus Learning environment, presented by Ken Currie.
A Candidate Case Study, email Flows and ReportsUnit Title: Communication: Communication: Analysing and Presenting Complex Communication Outcome Task Evidence to be retained 1 Summarising and evaluating a Written or taped oral responses complex business text 2 Producing a range of complex written One or a portfolio of complex business documents business document(s) of at least 1,500 words 3 Planning, contributing to and Support materials, such as documenting a formal meeting planning notes, presentation slides or other visual aid. A detailed observation checklist, and/or video recording
The evidence gathered is in the form of a set of files held in our file store.Assignment Number 1 LA_DEL_ROSARIO_Assignment_no._2.docx Unit assessment no 1 Llewellyn Del Rosario 041212.docxAssignment number 2 Assignment_-_LA_DEL_ROSARIO.docx LA_DEL_ROSARIO_ASSESSMENT_NO._3 jg comments.docx LA_DEL_ROSARIO_ASSESSMENT_NO._3.docx LA_DEL_ROSARIO_ASSESSMENT_NO._3_revised.docx Unit assessment no 2 Llewellyn Del Rosario v2 280912.docx Unit assessment no 2 Llewellyn Del Rosario.docxAssignment Number 3 8th TPAG MEA - AGENDA FINAL.doc 8th TPAG meeting attendance 001.pdf 8th_TPAG_meeting_attendance_001.pdf Assignment 3 v2.docx Assignment 3.docx LLewie audio record.MP3 Minutes 8th MEA TPAG Meeting - 19th November 2012 Final.docx Minutes_8th_MEA_TPAG_Meeting_-_19th_November_2012_draft_2 (1).docx Unit assessment no 3 Llewellyn Del Rosario 041212.docx
Interoperations between Opus and SQA• Opus support for Centre Approval• One of the major features of the Opus operation is the support we provide to our partners in the achievement of Centre and Qualification approval from SQA. We have two clients who have gone through two different processes.
Bournville CollegeAt Bournville College we have provided the following support: Support in gaining Centre recognition form SQA Training of staff in Opus systems Provision of a Bournville College version of the Opus learning environment Support for the planning of the delivery of the Bournville HND in Business. This was very detailed. We supplied the following: Bournville Environment Project Plan Financial model Assessor/verifier Plan New content to their specification
Principals Academy, SingaporeAt the PA we have provided the following support Development of the PA Quality Manual Support for Centre Approval – including all documentation, and attendance at meetings with SQA. Delivery of all documentation required for the delivery of the HND Business We have indicated that we shall support the PA in all aspects of delivery, including: Financial Model Payments Gateway Staff Training Project Planning Instance of environment.
SQA Connect Our main data interchange with SQA is SQA Connect. This is where we input student data and also input results of assessment. http://www.sqa.org.uk/sqa/44795.html SQA Connect is operated by our Chairman of the Academic Board Mr Ken Currie. All communication with SQA is via Ken for data purposes. Other Communication with SQA Currently John Gordon is the SQA Coordinator, but this is likely to change in the coming weeks.